{"id":6536,"date":"2020-08-31T17:08:17","date_gmt":"2020-08-31T10:08:17","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6536"},"modified":"2020-08-31T17:08:17","modified_gmt":"2020-08-31T10:08:17","slug":"phan-mem-tong-dai-quan-ly-telesale-thong-minh","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/phan-mem-tong-dai-quan-ly-telesale-thong-minh\/","title":{"rendered":"SMART TELESALES MANAGEMENT SOFTWARE \u2013 OUTBOUND CALL CENTER"},"content":{"rendered":"<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><a href=\"http:\/\/teTelehub.vn\"><span style=\"color: #2986ff;\"><strong>Telehub<\/strong> <\/span><\/a>l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ed9c quy\u1ec1n b\u1edfi <a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/\">Bellsystem24-Vietnam<\/a>, gi\u00fap b\u1ea1n t\u1ea1o c\u00e1c chi\u1ebfn d\u1ecbch v\u00e0 th\u1ef1c hi\u1ec7n g\u1ecdi ra \u0111\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng d\u1ec5 d\u00e0ng.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/phan-mem-telehub__2__98d7f8a6d9aa4f00a8932ab7367c3a76.jpg\" alt=\"tong dai telehub\" \/><\/p>\n<h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong><span style=\"font-family: Arial; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u0110\u00e1p \u1ee9ng \u0111a m\u1ee5c ti\u00eau.<\/span><\/strong><\/span><\/h2>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Telehub gi\u00fap doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n nhi\u1ec1u chi\u1ebfn d\u1ecbch Outbound v\u1edbi c\u00e1c m\u1ee5c ti\u00eau kh\u00e1c nhau. Kh\u1ea3 n\u0103ng tinh ch\u1ec9nh v\u00e0 m\u1edf r\u1ed9ng h\u1ec7 th\u1ed1ng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u1ec1 quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng nh\u1edd v\u00e0o t\u00ednh linh ho\u1ea1t.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/ung-dung-telehub__2__44caaa21085c4d2ab54d5aafa53ad72a_grande.jpg\" alt=\"\u01b0\u0301ng du\u0323ng t\u00f4\u0309ng \u0111a\u0300i telehub\" width=\"429\" height=\"429\" \/><\/p>\n<h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong><span style=\"font-family: Arial; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">C\u00e1c c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 Outbound.<\/span><\/strong><\/span><\/h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; text-align: justify;\">\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Auto dialer:<\/strong> ph\u1ea7n m\u1ec1m quay s\u1ed1 g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u1ea7n b\u1ea5m s\u1ed1 th\u1ee7 c\u00f4ng.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-ivr\/\">IVR<\/a><\/span>:<\/strong> Ph\u1ea7n m\u1ec1m t\u01b0\u01a1ng t\u00e1c l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/crm-call-center\/\">CRM<\/a><\/span>:<\/strong> L\u01b0u tr\u1eef d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Pop-up:<\/strong> Hi\u1ec3n th\u1ecb th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean m\u00e0n h\u00ecnh \u0111i\u1ec7n tho\u1ea1i vi\u00ean trong th\u1eddi gian g\u1ecdi.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-acd\/\">ACD<\/a><\/span>:<\/strong> Ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi v\u00e0o agent ph\u00f9 h\u1ee3p<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/omni-channel-la-gi-nang-cao-trai-nghiem-khach-hang-voi-omni-channel-contact-center\/\">Omni-Channel<\/a><\/span>:<\/strong> Qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh h\u1ee3p nh\u1ea5t.<\/span><\/p>\n<\/li>\n<\/ul>\n<h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong><span style=\"font-family: Arial; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Qu\u1ea3n l\u00fd th\u00f4ng minh.<\/span><\/strong><\/span><\/h2>\n<table style=\"width: 973px; height: 300px; background-color: #cbf5f7;\">\n<tbody>\n<tr>\n<td style=\"width: 290px;\">\n<h3><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">CRM th\u00f4ng minh<\/span><\/strong><\/span><\/h3>\n<\/td>\n<td style=\"width: 667px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n c\u1ea5p quy\u1ec1n truy c\u1eadp th\u00f4ng tin.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Qu\u1ea3n l\u00fd th\u00f4ng tin cu\u1ed9c g\u1ecdi, l\u1ecbch s\u1eed mua h\u00e0ng. th\u00f4ng tin h\u1ee3p \u0111\u1ed3ng,..<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Qu\u1ea3n l\u00fd v\u00e0 th\u00f4ng b\u00e1o s\u1ef1 ki\u1ec7n.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u ki\u1ebfn th\u1ee9c.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 290px;\">\n<h3><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">T\u00ednh n\u0103ng Monitoring.<\/span><\/strong><\/span><\/h3>\n<\/td>\n<td style=\"width: 667px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Tham gia v\u00e0o cu\u1ed9c g\u1ecdi c\u1ee7a Agent: Nghe l\u00e9n, nh\u1eafc nh\u1edf agent.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Gi\u00e1m s\u00e1t h\u00e0ng \u0111\u1ee3i.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Gi\u00e1m s\u00e1t agent online, Login\/Logout<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 290px;\">\n<h3><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">T\u00ednh n\u0103ng b\u00e1o c\u00e1o<\/span><\/strong><\/span><\/h3>\n<\/td>\n<td style=\"width: 667px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">T\u00ednh n\u0103ng ghi \u00e2m v\u00e0 nghe l\u1ea1i cu\u1ed9c g\u1ecdi.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">B\u00e1o c\u00e1o t\u00ecnh tr\u1ea1ng online c\u1ee7a Agent, th\u1ed1ng k\u00ea agent ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Th\u1ed1ng k\u00ea s\u1ed1 l\u01b0\u1ee3ng \/ th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ebfn\/cu\u1ed9c g\u1ecdi \u0111i.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">B\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t\/hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a Agent, \u0111\u00e1nh gi\u00e1 KPI.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng chi\u1ebfn d\u1ecbch ho\u1eb7c to\u00e0n t\u1ed5ng \u0111\u00e0i.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\">\n<h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong><span style=\"font-family: Arial; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">T\u0103ng hi\u1ec7u qu\u1ea3 telesales &amp; qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng h\u01a1n.<\/span><\/strong><\/span><\/h2>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\"><span style=\"font-size: 12pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Bellsystem24-Vietnam hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c gia t\u0103ng hi\u1ec7u qu\u1ea3 telesale c\u1ee7a doanh nghi\u1ec7p b\u1ea1n, ch\u00ednh v\u00ec th\u1ebf m\u00e0 <span style=\"color: #2986ff;\"><strong><a style=\"color: #2986ff;\" href=\"https:\/\/bell24vietnam.vn\/en\/omnichannel-contact-center\/\">Telehub<\/a><\/strong><\/span> l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c ch\u00fang t\u00f4i d\u00e0y c\u00f4ng nghi\u00ean c\u1ee9u v\u00e0 ho\u00e0n thi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 nh\u1eefng y\u00eau c\u1ea7u t\u1eeb c\u00e1c chi\u1ebfn d\u1ecbch Outbound m\u1ed9t c\u00e1ch th\u00f4ng minh, d\u1ec5 d\u00e0ng.\u00a0<\/span><\/p>\n<p dir=\"ltr\">\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/doi-tac-hoa-sao_288c5706bf894fd79672a77a1b34e95c.png\" alt=\"\u0111\u00f4\u0301i ta\u0301c cu\u0309a hoa sao\" \/><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: center;\"><span style=\"font-size: 15pt;\"><strong><span style=\"font-family: Arial; color: #000000; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Bellsystem24-Vietnam<\/span><\/strong><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; text-align: center;\"><span style=\"font-size: 15pt;\"><strong><span style=\"font-family: Arial; color: #000000; background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Leading Contact Center and BPO solution provider in Vietnam.<\/span><\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Telehub l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ed9c quy\u1ec1n b\u1edfi Bellsystem24-Vietnam, gi\u00fap b\u1ea1n t\u1ea1o c\u00e1c chi\u1ebfn d\u1ecbch [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6537,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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