{"id":6539,"date":"2020-08-31T17:18:45","date_gmt":"2020-08-31T10:18:45","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6539"},"modified":"2020-08-31T17:18:45","modified_gmt":"2020-08-31T10:18:45","slug":"dich-vu-dao-tao-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/","title":{"rendered":"PROFESSIONAL TRAINING SERVICES, CUSTOMER CARE SKILLS"},"content":{"rendered":"<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/daotaonhansu_ff4a4cdebf18468ea9d78651dc57d18b.png\" alt=\"\u0111a\u0300o ta\u0323o ch\u0103m so\u0301c kha\u0301ch ha\u0300ng\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Training course objectives.<\/span><\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Knowledge:<\/strong>\u00a0Provide an overview of Customer Care, contact channels in the 4.0 era, characteristics and ways to identify customer needs and expectations. Introduce standard processes in communication and customer care.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Attitude:<\/strong>\u00a0Students have a correct and complete understanding of Comprehensive Customer Service, thereby having the right attitude in Customer Service, becoming more attached to and trusting the brand they serve.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Skill:<\/strong>\u00a0Providing basic skills to help students build processes and standards in customer service to apply to business operations. Grasping techniques to listen, understand customers, and master calls in customer service. All of these factors help improve customer service capacity for employees and bring professionalism to customer service.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Training program content.<\/strong><\/span><\/h2>\n<table style=\"width: 893px; border-color: #a4cffc; height: 500px; background-color: #a3dcff;\">\n<tbody>\n<tr style=\"height: 10px;\">\n<td style=\"width: 221px; height: 10px;\"><span style=\"font-size: 11pt; color: #000000;\"><strong>1. Customer service overview.<\/strong><\/span><\/td>\n<td style=\"width: 656px; height: 10px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Goal setting method.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">The importance of customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Customer service and the necessity of customer service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Customer service trends and career development potential.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Requirements for a customer service representative.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 221px; height: 68px;\"><span style=\"font-size: 11pt; color: #000000;\"><strong>2. Communication &amp; platform elements over voice channels.<\/strong><\/span><\/td>\n<td style=\"width: 656px; height: 68px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Elements that create the foundation in communication: Positive language, voice emotion, building a professional image.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Basic communication skills: Positioning skills, problem orientation, control skills.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 5px;\">\n<td style=\"width: 221px; height: 5px;\"><span style=\"font-size: 11pt; color: #000000;\"><strong>3. Basic telephone customer care skills.<\/strong><\/span><\/td>\n<td style=\"width: 656px; height: 5px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Identify customers and satisfy customer needs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">3 Steps to communicate with customers over the phone, familiarize yourself with standard sentences in phone communication.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 60px;\">\n<td style=\"width: 221px; height: 60px;\"><span style=\"font-size: 11pt; color: #000000;\"><strong>4. Specialized customer care skills.<\/strong><\/span><\/td>\n<td style=\"width: 656px; height: 60px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Start a call.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Call handling: Information consultation call process, Complaint handling call process, harassment\/competitor call handling process, service\/order\/appointment cancellation call process.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">End call.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 53px;\">\n<td style=\"width: 221px; height: 53px;\"><span style=\"font-size: 11pt; color: #000000;\"><strong>5. Customer psychology and identifying sales opportunities.<\/strong><\/span><\/td>\n<td style=\"width: 656px; height: 53px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Read the customer.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Apply control skills in interacting with customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Identify sales opportunities.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Stimulate demand and opportunities for Up\/Cross sale.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 15.6875px;\">\n<td style=\"width: 221px; height: 15.6875px;\"><span style=\"font-size: 11pt; color: #000000;\"><strong>6. Summary and final test.<\/strong><\/span><\/td>\n<td style=\"width: 656px; height: 15.6875px;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Basic notes in interacting with customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 11pt; color: #000000;\">Test the situation and the lecturer&#039;s comments.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">Results achieved.<\/span><\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"color: #00ff00;\"><strong>\u221a\u00a0<\/strong><\/span>Ability to understand customers. Know how to create customer satisfaction with products and services.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong><span style=\"color: #00ff00;\">\u221a<\/span>\u00a0<\/strong>Remember and apply the rules in customer service.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong><span style=\"color: #00ff00;\">\u221a<\/span>\u00a0<\/strong>Proficient in using the process of communicating with customers over the phone.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong><span style=\"color: #00ff00;\">\u221a<\/span>\u00a0<\/strong>Know how to listen and respond to information when interacting with customers.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong><span style=\"color: #00ff00;\">\u221a<\/span>\u00a0<\/strong>Know how to reflect and improve your abilities.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Teaching staff.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/dich-vu-dao-tao_314a8c0db8ac4994812e80dd38bdd807.jpg\" alt=\"d\u1ecbch v\u1ee5 \u0111\u00e0o t\u1ea1o\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>In-House Training Implementation Process<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">In order to effectively implement In-house training programs, closely following the specific requirements of the business, while optimizing the time, cost and resources of the business, Bellsystem24-Vietnam&#039;s In-house Training program is often implemented according to the specific requirements of the business with the following 6 steps:<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/quy-trinh-trien-khai-khoa-dao-tao_5b3af0e9023146e59a34241b07c6c640_1024x1024.jpg\" alt=\"quy tri\u0300nh tri\u00ea\u0309n khai kho\u0301a ho\u0323c\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 15pt; color: #000000;\">Building a more professional customer service team is the key to effective revenue growth and brand enhancement.\u00a0<\/span><span style=\"font-weight: 400; font-size: 15pt; color: #b9284e;\">Sign up to receive advice on building a custom course for your business and a free quote!<\/span><\/p>\n<p><a href=\"https:\/\/bell24vietnam.vn\/en\/contact-us\/\"><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/nhan_tu_van_va_bao_gia_db3c42e8a00a466686121f1293a73aa0_medium.png\" alt=\"\u0111\u0103ng ky\u0301 kho\u0301a ho\u0323c\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Mu\u0323c ti\u00eau kho\u0301a \u0111a\u0300o ta\u0323o. Ki\u00ea\u0301n th\u01b0\u0301c:\u00a0Mang t\u01a1\u0301i nh\u01b0\u0303ng ki\u00ea\u0301n th\u01b0\u0301c t\u00f4\u0309ng quan v\u00ea\u0300 Ch\u0103m so\u0301c kha\u0301ch ha\u0300ng, ca\u0301c k\u00eanh [&hellip;]<\/p>","protected":false},"author":1,"featured_media":5111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[8],"tags":[42],"class_list":["post-6539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-ex-loyalty","tag-dich-vu-va-giai-phap-bhs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG<\/title>\n<meta name=\"description\" content=\"\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng CSKH l\u00e0 nghi\u1ec7p v\u1ee5 thi\u1ebft y\u1ebfu \u0111\u1ec3 t\u1ea1o ra \u201ctra\u0309i nghi\u00ea\u0323m kha\u0301c bi\u00ea\u0323t\u201d trong di\u0323ch vu\u0323 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG\" \/>\n<meta property=\"og:description\" content=\"\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng CSKH l\u00e0 nghi\u1ec7p v\u1ee5 thi\u1ebft y\u1ebfu \u0111\u1ec3 t\u1ea1o ra \u201ctra\u0309i nghi\u00ea\u0323m kha\u0301c bi\u00ea\u0323t\u201d trong di\u0323ch vu\u0323 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-31T10:18:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG\",\"datePublished\":\"2020-08-31T10:18:45+00:00\",\"dateModified\":\"2020-08-31T10:18:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\"},\"wordCount\":1064,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"D\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i ph\u00e1p BSV\"],\"articleSection\":[\"CX, EX, Loyalty\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\",\"url\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\",\"name\":\"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-08-31T10:18:45+00:00\",\"dateModified\":\"2020-08-31T10:18:45+00:00\",\"description\":\"\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng CSKH l\u00e0 nghi\u1ec7p v\u1ee5 thi\u1ebft y\u1ebfu \u0111\u1ec3 t\u1ea1o ra \u201ctra\u0309i nghi\u00ea\u0323m kha\u0301c bi\u00ea\u0323t\u201d trong di\u0323ch vu\u0323 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"PROFESSIONAL TRAINING SERVICES, CUSTOMER CARE SKILLS","description":"\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng CSKH l\u00e0 nghi\u1ec7p v\u1ee5 thi\u1ebft y\u1ebfu \u0111\u1ec3 t\u1ea1o ra \u201ctra\u0309i nghi\u00ea\u0323m kha\u0301c bi\u00ea\u0323t\u201d trong di\u0323ch vu\u0323 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/","og_locale":"en_US","og_type":"article","og_title":"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG","og_description":"\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng CSKH l\u00e0 nghi\u1ec7p v\u1ee5 thi\u1ebft y\u1ebfu \u0111\u1ec3 t\u1ea1o ra \u201ctra\u0309i nghi\u00ea\u0323m kha\u0301c bi\u00ea\u0323t\u201d trong di\u0323ch vu\u0323 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.","og_url":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2020-08-31T10:18:45+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG","datePublished":"2020-08-31T10:18:45+00:00","dateModified":"2020-08-31T10:18:45+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/"},"wordCount":1064,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage"},"thumbnailUrl":"","keywords":["D\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i ph\u00e1p BSV"],"articleSection":["CX, EX, Loyalty"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/","url":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/","name":"PROFESSIONAL TRAINING SERVICES, CUSTOMER CARE SKILLS","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-08-31T10:18:45+00:00","dateModified":"2020-08-31T10:18:45+00:00","description":"\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng CSKH l\u00e0 nghi\u1ec7p v\u1ee5 thi\u1ebft y\u1ebfu \u0111\u1ec3 t\u1ea1o ra \u201ctra\u0309i nghi\u00ea\u0323m kha\u0301c bi\u00ea\u0323t\u201d trong di\u0323ch vu\u0323 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/cx-ex-loyalty\/dich-vu-dao-tao-cham-soc-khach-hang\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"DI\u0323CH VU\u0323 \u0110A\u0300O TA\u0323O NGHI\u00ca\u0323P VU\u0323, KY\u0303 N\u0102NG CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=6539"}],"version-history":[{"count":0,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6539\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=6539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=6539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=6539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}