{"id":6547,"date":"2019-09-05T17:15:43","date_gmt":"2019-09-05T10:15:43","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6547"},"modified":"2019-09-05T17:15:43","modified_gmt":"2019-09-05T10:15:43","slug":"guide-to-effective-telesales","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/guide-to-effective-telesales\/","title":{"rendered":"GUIDE TO EFFECTIVE TELESALES METHODS FOR BEGINNERS"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Sales jobs in general, and telesales in particular, are generally flexible and can offer very attractive income levels if the salesperson has good abilities and skills. For those who have years of experience in telephone sales, everything seems familiar with this line of work. However, for newcomers to the profession, unfamiliarity and lack of skills in the job are major obstacles to staying in the job, while also limiting income in the early stages. So, is there a way for you to easily get started in telesales and be most effective? Follow the methods below.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">But first, you probably need to briefly review the concepts and factors that influence this work before exploring it in greater depth.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>What is telesales?<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">For clarity, let's divide telesales into two parts semantically.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Telephone:<\/strong>\u00a0phone.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Sales:<\/strong>\u00a0sales<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Telephone sales.<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Telesales refers to the work of selling products or services over the phone. Typically, telesales representatives will call customers to promote, advise, and sell products\/services based on customer data provided by the company or data they have gathered themselves.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Telemarketing is currently mostly operated and conducted based on the platform.\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-a-call-center\/\">Call Center<\/a><\/span>instead of using personal phones as before.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/cach_telesale_3cf7e62a9cf64ffc91201d5b084016fd_grande.jpg\" alt=\"telesales method\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Is telesales a high-paying job?<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">This depends on your abilities. However, it is usually not low for those who are capable and diligent. The current salary range for telesales positions varies.<strong>\u00a0typically ranges from 7 to 20 million per month.<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\"><strong>Income from telesales is usually calculated<\/strong>\u00a0= Base salary + KPI bonus + % commission on products sold.<\/span><\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">If you are diligent and have the right qualities, this is a job that can help you achieve your dream income.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><span style=\"background-color: #2e5d95; color: #ffffff;\"><strong>See also:<\/strong><\/span>\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/vi-tri-dang-tuyen\/\">Telesales jobs with attractive salaries<\/a><\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Are you suited for this profession?<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Becoming a telesales representative is not difficult, but to do this job well, you need the following qualities:<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Regarding skills.<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Good communication skills (Very important in sales; you don't need to talk a lot, but you must speak well)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Customer reading skills.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Negotiation skills.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">The ability to analyze situations and propose solutions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Relationship maintenance skills.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Regarding virtue.<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Honesty and integrity (Very important if you want to stay in the profession long-term and advance)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Good ability to handle pressure.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Always strive to improve, learn, and be humble.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\"><span style=\"color: #339966;\">\u221a\u00a0<\/span>If you possess all of the above qualities, you are ready to become a promising telesales representative.<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">Many of the essentials you need have been compiled by Bellsystem24-Vietnam in the following topics. You should refer to them to enhance your skills and knowledge in your profession.<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-set-up-a-phone-appointment\/\"><span style=\"font-size: 12pt; color: #b9284e;\">How to professionally schedule a customer appointment over the phone<\/span><\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/handling-customer-complaints-2\/\"><span style=\"font-size: 12pt; color: #b9284e;\">A smart way to handle customer refusals in just 2 steps.<\/span><\/a><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Effective telesales methods.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">In sales, the number of customers you connect with is far less important than how long you connect with a single customer. Keeping a customer captivated by your story for 5 minutes, 10 minutes, or even tens of minutes demonstrates your skill in reading and understanding what that customer enjoys and what they want. \u2013 Here, we're talking about understanding customer psychology, which is an art. Mastering this art gives you more than 50% the ability to sell.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">In sales in general and telesales in particular, understanding customers' thoughts is extremely important. Understanding them is not to deceive them, but to easily provide them with what they need. There are ways to read customers' thoughts through communication characteristics.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/manager-05_a95213414d7d4f62884d0e07ae2248d0.jpg\" alt=\"telesales method\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">When it comes to direct sales, things seem a little easier because you can read customers through their appearance, gestures, and eye contact. However, in telesales, you have to explore their soul based on their language, breathing, and voice characteristics (pitch, speed, volume, etc.). Here are some techniques to help you recognize and read customers through their voice.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 1: Stimulate customer demand.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Customers do not identify their own needs until their needs are stimulated. Research customer information based on the available database (usually stored on\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/crm-call-center\/\">Call Center CRM<\/a><\/span>Before making the call, consider what their interests are and start by leading them from those interests to the issue you want to address. Remember, customers often wait for their needs to be stimulated. Make them crave ownership, just as we crave the latest iPhone.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique #2: Sell yourself before selling your product.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Telesales doesn't have the same advantages as face-to-face sales, where you can show customers your sincerity through facial expressions. Selling over the phone requires a higher level of skill. It may sound grand, but all you really need is to be sincere, listen, understand, and share. Don't rush things just to close a deal or make a sale. Take your time to express empathy with customers. Because if you rush, customers will easily realize that you just want to sell them a product. It's best to win customers' affection by listening more.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 3: Don't focus too much on the product.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Many telesales employees always want to prove to customers that their product is always number one, so they focus on presenting product information and features smoothly without paying attention to customer perceptions. In fact, customers are bored. Customers are smart enough to understand which products are better on the market. Instead of polishing the product by smoothly explaining a series of product information, take your time to wait and see how customers react. Do they have any questions? You can even be honest about the product's shortcomings.\u00a0<em>For example: Compared to Company A's credit card, our credit card is not as diverse in terms of promotional partners, because our company has just entered the market and has not yet expanded its partner network. However, we have special policies for customers who register to use the card for 2 years.<\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 16px;\"><span style=\"background-color: #2e5d95; color: #ffffff;\"><strong>Helpful articles for you:<\/strong><\/span>\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/handling-customer-complaints-2\/\">How to handle customer rejection in 2 steps<\/a>.<\/span><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 4: Visualize\/sensualize the product.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Use onomatopoeia, ideograms, and descriptive words such as: Smooth as velvet, warm as autumn, sparkling with sequins, etc. to increase customers&#039; ability to associate when they cannot see the actual product.\u00a0<strong>Always remember: Customers do not buy products with reason. They buy products with EMOTION and evaluate with REASON.<\/strong><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 5: Make reasonable appointments.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Don\u2019t rush into making an appointment or closing a sale. Take your time to let the customer know that you care about them. Call the customer several times before making an official appointment (unless the customer requests an appointment). Also, ask the customer clearly about the time and place where the customer can meet you.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 16px;\"><strong><span style=\"background-color: #2e5d95; color: #ffffff;\">See also:<\/span><\/strong>\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-set-up-a-phone-appointment\/\"><span style=\"color: #b9284e;\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Ca\u0301ch thi\u00ea\u0301t l\u00e2\u0323p cu\u00f4\u0323c he\u0323n kha\u0301ch ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i chuy\u00ean nghi\u00ea\u0323p&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:961,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">How to professionally schedule a customer appointment over the phone<\/span><\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>One point to note here:<\/strong>\u00a0The client may accept the appointment just to get it over with. You can tell by the superficial signs from the client\u2019s voice. In many cases, the client agrees with answers like; OK, okay, ukm,.. just to be polite, be careful because you may be \u201cleft standing\u201d.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 6: Maintain regular contact.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Regular contact with customers is a nurturing strategy that needs to be done regularly and appropriately. It is just asking about health and being polite but it will bring you long-term customers in the future. Don&#039;t contact customers and focus only on selling!<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng n\u00f3i chung v\u00e0 telesales n\u00f3i ri\u00eang, nh\u00ecn chung \u0111\u1ec1u l\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c t\u01b0\u01a1ng \u0111\u1ed1i c\u01a1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[44],"class_list":["post-6547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc","tag-dao-tao"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u01af\u01a0\u0301NG D\u00c2\u0303N PH\u01af\u01a0NG PHA\u0301P TELESALE HI\u00ca\u0323U QUA\u0309 CHO NG\u01af\u01a0\u0300I M\u01a0\u0301I B\u0102\u0301T \u0110\u00c2\u0300U<\/title>\n<meta name=\"description\" content=\"Telesales l\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c linh ho\u1ea1t v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng \u0111em l\u1ea1i m\u1ee9c thu nh\u1eadp r\u1ea5t l\u00fd t\u01b0\u1edfng. Tuy nhi\u00ean c\u00e1ch telesale qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n. Kh\u00e1m ph\u00e1 ngay ph\u01b0\u01a1ng ph\u00e1p t\u1ea1i \u0111\u00e2y.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/guide-to-effective-telesales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u01af\u01a0\u0301NG D\u00c2\u0303N PH\u01af\u01a0NG PHA\u0301P TELESALE HI\u00ca\u0323U QUA\u0309 CHO NG\u01af\u01a0\u0300I M\u01a0\u0301I B\u0102\u0301T \u0110\u00c2\u0300U\" \/>\n<meta property=\"og:description\" content=\"Telesales l\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c linh ho\u1ea1t v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng \u0111em l\u1ea1i m\u1ee9c thu nh\u1eadp r\u1ea5t l\u00fd t\u01b0\u1edfng. 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