{"id":6550,"date":"2019-09-05T17:21:56","date_gmt":"2019-09-05T10:21:56","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6550"},"modified":"2019-09-05T17:21:56","modified_gmt":"2019-09-05T10:21:56","slug":"phuong-phap-cai-thien-hieu-qua-hoat-dong-team-telesales","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/phuong-phap-cai-thien-hieu-qua-hoat-dong-team-telesales\/","title":{"rendered":"10 METHODS TO IMPROVE TEAM TELESALES PERFORMANCE"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>1. Have a detailed plan.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">A telesales campaign will be more organized and successful if it is properly planned. Don&#039;t confuse a telesales plan with a sales call script.\u00a0<strong>(Call script)<\/strong>. The blueprint provides the necessary structure of the call with a rating scale. But for the plan to be implemented, the telesales staff must first understand what they are selling? What does the customer need? What is the goal of this call?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Some of the evaluation points of the plan include:<\/span><\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Clear introduction points, stimulating customer interest.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Ask effective questions to elicit information and probe customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Convey information concisely, completely, and coherently.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Appropriate refusal handling methods<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Call termination method for each case.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">2. Create multiple sales groups.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Creating multiple teams in a telesales project is essential to increase teamwork and promote competition between teams. The nature of work for all teams may be the same, but give each team a different name and mission.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/tao-dong-luc-telesale_d6aaf3478f8c4c6db720921a6ba5a9d7_grande.jpg\" alt=\"ta\u0323o \u0111\u00f4\u0323ng l\u01b0\u0323c cho nh\u00e2n vi\u00ean telesale\" \/><\/p>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">3. Encourage employees to use closed communication methods.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Many telesales staff use open communication methods because they think that customers will be more comfortable sharing information and giving customers more choices, but this is a mistake. According to many studies, using closed communication questions makes it easier to extract information from customers, goes straight to the heart of the problem and saves more time. (Closed questions are choice questions, yes\/no questions)<\/span><\/p>\n<h2><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>4. Don&#039;t focus too much on call time.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Creating pressure by shortening the call time to increase work efficiency is something that managers must consider carefully. Let the call take place as naturally as possible, helping telesales staff feel more comfortable during the interaction with customers. Give your staff enough time to work most effectively.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\">We would like to suggest a method to shorten the sales call time, if this shortening is necessary, mandatory and suitable for the characteristics of your product:<span style=\"color: #b9284e;\">\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/ky-nang-chot-sale-nhanh\/\"><span style=\"color: #b9284e;\">Skills to close sales quickly in the first customer contact<\/span><\/a>.<\/span><\/span><\/p>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">5. Rotate sales teams to allow them to work from home.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Classical psychology shows that high-skill jobs (like sales) are less effective if there is too much supervision. Rotate telesales teams according to work location allocation to evaluate, many studies show that telesales employees working from home increase productivity from\u00a0<strong>15 &#8211; 20%<\/strong>. Maybe you are struggling with the difficulty of managing staff working from home?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong><span style=\"background-color: #2e5d95; color: #ffffff;\">See now:<\/span><\/strong>\u00a0<a href=\"https:\/\/teTelehub.vn\/xu-huong-cong-nghe\/cloud-call-center-software\/\"><span style=\"color: #b9284e;\">Cloud call center \u2013 Work and manage agents remotely (work from home)<\/span><\/a><\/span><\/p>\n<h2><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>6. Encourage employees to show empathy towards customers.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Building trust through empathy with customers helps telesales staff solve problems in a much more effective way. Customers are more willing to talk to the staff and share more instead of hanging up quickly. This means that the sales staff has more basis to easily sell, now that the customer has &quot;opened up&quot; more.<\/span><\/p>\n<h2><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>7. Ask employees to share about their work situation.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Regularly sitting down and sharing the advantages and especially the difficulties in the work helps managers know what needs to be improved in their department. Employees sometimes understand the weaknesses in the operating process and errors in the system better than managers.<\/span><\/p>\n<h2><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>8. Create a competition program.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Stimulate the competitive spirit of teams and individuals based on competitions with prizes. Can be implemented according to each business event, off-peak periods, etc.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/phat_trien_telesale_4d626dd0b4974f8f8b9910a6d252f716_grande.jpg\" alt=\"ta\u0323o ch\u01b0\u01a1ng tri\u0300nh thi \u0111ua trong telesale\" \/><\/p>\n<h2><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>9. Create an energetic, engaging environment.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Boost employee morale through environmental influences. It can be as simple as playing upbeat music with positive messages every morning or after lunch break. Create Huddle programs and employee birthday programs to show your concern for your employees.<\/span><\/p>\n<h2><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">10. Build a fair and clear promotion path.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">In this way, create a clear promotion mechanism, print it on paper and post it in a position where everyone in the department can see it. Clearly state each condition\/point scale to be promoted to higher positions to stimulate each person&#039;s efforts.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Don&#039;t forget to measure the methods you implement to know exactly how effective they are.\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>1. C\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch th\u1eadt chi ti\u1ebft. M\u1ed9t chi\u1ebfn d\u1ecbch b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i s\u1ebd ch\u1ec9nh chu v\u00e0 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6551,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[44],"class_list":["post-6550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-van-hanh","tag-dao-tao"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 PH\u01af\u01a0NG PH\u00c1P C\u1ea2I THI\u1ec6N HI\u1ec6U QU\u1ea2 HO\u1ea0T \u0110\u1ed8NG TEAM TELESALES - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"N\u1ebfu team Telesales c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u1ea1t KPI trong nhi\u1ec1u th\u00e1ng, h\u00e3y xem l\u1ea1i c\u00e1ch v\u1eadn h\u00e0nh. 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