{"id":6553,"date":"2020-09-05T17:27:50","date_gmt":"2020-09-05T10:27:50","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6553"},"modified":"2020-09-05T17:27:50","modified_gmt":"2020-09-05T10:27:50","slug":"robot-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/robot-cham-soc-khach-hang\/","title":{"rendered":"CUSTOMER CARE: WHY ROBOTS CAN&#039;T COMPLETELY REPLACE HUMANS"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">It has been more than 72 years since the first \u201cElectronic Autonomous Robot\u201d was created by William Gray Walter in 1948, robotics and automation technology have developed with outstanding application capabilities. Robots have penetrated into every economic production activity, social life and created great benefits with the ability to apply high efficiency to some human activities. And we have seen those changes more and more clearly in recent years, when\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/artificial-intelligence\/\">artificial intelligence<\/a><\/span><strong>\u00a0(WHO)<\/strong>\u00a0No longer a vague concept with little practical application, AI has exploded and brought Robots more advanced and intelligent applications. However, in that rapid development, many people still ask the question:\u00a0<strong>Can robots completely replace humans in many activities?<\/strong><\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/robot_7a3475a4d65b43dab5ba74b26da08831_grande.jpg\" alt=\"robot cham soc khach hang\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">There will be arguments, but here\u00a0<\/span><span style=\"font-weight: 400; font-size: 12pt;\">Bellsystem24-Vietnam<\/span><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">\u00a0just give your arguments and predictions for the future. First, let&#039;s look at the role of Robots in reality.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">The role of Robots in the present time.<\/span><\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">1. In the manufacturing industry.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Industrial robots have been around for a long time. Most of them use weak artificial intelligence.\u00a0<strong>(Narrow AI)<\/strong>\u00a0programmed to perform certain operations in place of human manual operations, some intelligent Robots are used in the manufacturing industry to serve higher analytical requirements.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Benefits that Robots bring to the manufacturing industry:<\/span><\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Increase performance and work efficiency:<\/strong>\u00a0Work quickly, continuously, tirelessly, with high precision and consistency in product quality.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Reduce production costs:<\/strong>\u00a0Reduce labor costs and limit production errors.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">However, manufacturing robots also have some limitations, typically the risks of software and hardware failures; just a small failure can affect the entire production line.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">2. In the service industry.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/the-nao-la-robotic-process-automation-rpa\/\">Service Robot<\/a><\/span>\u00a0are often the most advanced robots of today, although most of them are only classified as having weak artificial intelligence (<strong>There are two types of artificial intelligence:<\/strong>\u00a0Weak AI (Narrow AI) and Strong AI (Artificial General Intelligence). They are created with the purpose of serving the process\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/customer-experience-3\/\">customer service experience<\/a><\/span>, that is why integrating artificial intelligence technology to help Robots understand and respond to customer information quickly and accurately is necessary. Some artificial intelligence software integrated in service Robots such as:\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/chatbot-technology\/\">Chatbot<\/a><\/span>,\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/voicebot-in-the-call-center\/\">Voicebot<\/a><\/span>,\u00a0<\/span><span style=\"font-weight: 400; font-size: 12pt;\">Voice Biometric<\/span><span style=\"font-weight: 400; font-size: 12pt;\">,&#8230;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Benefits of robots in the service industry:<\/span><\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Increase efficiency and effectiveness of customer service:<\/strong>\u00a0Ability to respond to information quickly, accurately and continuously.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Security:<\/strong>\u00a0High security thanks to security technologies (Developed when Robots are integrated with software such as voice biometrics, fingerprint biometrics)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Reduce operating costs:<\/strong>\u00a0Reduce costs of hiring employees, reduce costs of investing in many office equipment;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Improve customer experience:<\/strong>\u00a0Customers are served faster and information is responded to more accurately.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">The above roles partly show the importance of Robots in business activities and human life. But why do many experts think that Robots completely replacing humans is impossible? Although machine learning technologies\u00a0<strong>(Machine Learning)<\/strong>\u00a0has evolved to turn Robot into a powerful artificial intelligence machine\u00a0<strong>(Artificial General Intelligence)<\/strong>\u00a0whatever<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Why can&#039;t robots replace humans?<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Here we have two elements of human ability that cannot be replaced by anything else.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/trai_nghiem_khach_hang_110320-29_c82479fda85847e6a6449f6a5dbee15a.jpg\" alt=\"robot customer service\" \/><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Thinking.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Human thinking is different from machine thinking. Although a Robot possesses artificial intelligence with the ability to understand and analyze all knowledge in scientific aspects, it is accurate in a certain context. Besides, although a human individual possesses a more limited source of knowledge than a Robot, in many different contexts, humans can come up with different analyses and solutions to situations, which robots cannot do.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Emotion.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">This is an important factor in answering the question: Can Robots completely replace humans? Human emotions are a very difficult factor to determine accurately, emotions change differently from person to person, from time to time. Creating a robot with the ability to accurately understand human emotions and thereby provide appropriate solutions is not feasible.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Especially in the field of customer care: Sometimes customer complaints cannot be resolved by policy solutions (which robots can do), but only need the right emotional impact at the right time from customer care staff, everything can be cheaper in a different direction for the better.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">How to use Robot properly?<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Robots and humans must be two factors that go hand in hand in business and social activities to bring about the highest efficiency. In which:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Robot:<\/strong>\u00a0Take on the role of performing automated tasks and problem solving according to procedures and policies, without requiring emotions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Human:<\/strong>\u00a0Participate in the process of managing Robot operations, taking on tasks that require emotions and deep thinking ability.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Nowadays, information technology has developed too fast every day. Robot solutions are born to replace human activities more and more and have the ability to be perfect. But humans are still the same, still the &quot;master of the game&quot; and take on some irreplaceable jobs.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0110\u00e3 h\u01a1n 72 n\u0103m k\u1ec3 t\u1eeb khi \u201cRobot t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec7n t\u1eed\u201d \u0111\u1ea7u ti\u00ean \u0111\u01b0\u1ee3c ch\u1ebf t\u1ea1o b\u1edfi William Grey [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6554,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[29],"class_list":["post-6553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-cong-nghe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG: T\u1ea0I SAO ROBOT KH\u00d4NG THAY TH\u1ebe HO\u00c0N TO\u00c0N CON NG\u01af\u01a0\u0300I<\/title>\n<meta name=\"description\" content=\"Kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn nh\u1eefng l\u1ee3i \u00edch v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a robot v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o trong cu\u1ed9c s\u1ed1ng. 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