{"id":6556,"date":"2019-09-05T17:30:00","date_gmt":"2019-09-05T10:30:00","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6556"},"modified":"2019-09-05T17:30:00","modified_gmt":"2019-09-05T10:30:00","slug":"cach-ban-hang-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/cach-ban-hang-qua-dien-thoai\/","title":{"rendered":"YOU JUST DON'T KNOW HOW TO SELL EFFECTIVELY OVER THE PHONE"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">Ba\u0300i vi\u00ea\u0301t \u0111\u01b0\u01a1\u0323c chia se\u0309 b\u01a1\u0309i m\u00f4\u0323t ng\u01b0\u01a1\u0300i \u0111a\u0303 co\u0301 kinh nghi\u00ea\u0323m 8 n\u0103m trong ngh\u00ea\u0300 telesales, hy vo\u0323ng se\u0303 giu\u0301p ba\u0323n, \u0111\u0103\u0323c bi\u00ea\u0323t la\u0300 nh\u01b0\u0303ng ng\u01b0\u01a1\u0300i m\u01a1\u0301i va\u0300o ngh\u00ea\u0300 co\u0301 \u0111\u01b0\u01a1\u0323c ca\u0301i nhi\u0300n \u0111u\u0301ng \u0111\u0103\u0301n va\u0300 ha\u0300nh trang \u201c\u0111u\u0309 du\u0300ng\u201d \u0111\u00ea\u0309 co\u0301 \u0111\u01b0\u01a1\u0323c c\u01a1 h\u00f4\u0323i tra\u0309i nghi\u00ea\u0323m nh\u01b0\u0303ng gi\u0300 thu\u0301 vi\u0323 nh\u00e2\u0301t cu\u0309a ngh\u00ea\u0300 \u201cba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i\u201d. L\u01a1\u0300i m\u01a1\u0309 \u0111\u00e2\u0300u se\u0303 h\u01a1i \u201cs\u00f4\u0301 ho\u0301a\u201d m\u00f4\u0323t ti\u0301, mo\u0323i ng\u01b0\u01a1\u0300i ha\u0303y \u0111o\u0323c va\u0300 hi\u0300nh dung nhe\u0301!\u00a0<\/span><span style=\"font-weight: 400;\"><strong>B\u0103\u0301t \u0111\u00e2\u0300u th\u00f4i.<\/strong><\/span><\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Chi\u0309 s\u00f4\u0301\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/turnover-rate\/\">Turnover rate<\/a><\/span>\u00a0(Ti\u0309 l\u00ea\u0323 nghi\u0309 vi\u00ea\u0323c) trung bi\u0300nh cu\u0309a nh\u00e2n s\u01b0\u0323 telesales trong 3 tha\u0301ng \u0111\u00e2\u0300u ti\u0301nh t\u01b0\u0300 khi b\u0103\u0301t \u0111\u00e2\u0300u la\u0300m vi\u00ea\u0323c la\u0300\u00a0<strong>48%<\/strong>, v\u00e2\u0323y trung bi\u0300nh c\u01b0\u0301 2 nh\u00e2n s\u01b0\u0323 telesales thi\u0300 se\u0303 co\u0301 1 nh\u00e2n s\u01b0\u0323 nghi\u0309 vi\u00ea\u0323c trong vo\u0300ng 3 tha\u0301ng. M\u00f4\u0323t con s\u00f4\u0301 kh\u00f4ng h\u00ea\u0300 nho\u0309 n\u00ea\u0301u so v\u01a1\u0301i m\u0103\u0323t b\u0103\u0300ng chung ca\u0301c c\u00f4ng vi\u00ea\u0323c tr\u00ean thi\u0323 tr\u01b0\u01a1\u0300ng. Nguy\u00ean nh\u00e2n na\u0300o d\u00e2\u0303n \u0111\u00ea\u0301n vi\u00ea\u0323c na\u0300y? Co\u0301 r\u00e2\u0301t nhi\u00ea\u0300u nguy\u00ean nh\u00e2n ta\u0301c \u0111\u00f4\u0323ng \u0111\u00ea\u0301n ti\u0309 l\u00ea\u0323 nghi\u0309 vi\u00ea\u0323c. Nh\u01b0ng d\u01b0\u01a1\u0301i kinh nghi\u00ea\u0323m la\u0300 m\u00f4\u0323t nh\u00e2n s\u01b0\u0323 l\u00e2u n\u0103m trong nga\u0300nh, t\u00f4i \u0111u\u0301c k\u00ea\u0301t \u0111\u01b0\u01a1\u0323c 2 nguy\u00ean nh\u00e2n chi\u0301nh y\u00ea\u0301u nh\u01b0 sau:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Th\u01b0\u0301 1:<\/strong>\u00a0Kh\u00f4ng chi\u0323u \u0111\u01b0\u01a1\u0323c a\u0301p l\u01b0\u0323c c\u00f4ng vi\u00ea\u0323c.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Th\u01b0\u0301 2:<\/strong>\u00a0M\u01b0\u0301c l\u01b0\u01a1ng kh\u00f4ng nh\u01b0 ky\u0300 vo\u0323ng.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Trong \u0111o\u0301, ly\u0301 do v\u00ea\u0300 m\u01b0\u0301c l\u01b0\u01a1ng kh\u00f4ng nh\u01b0 ky\u0300 vo\u0323ng a\u0309nh h\u01b0\u01a1\u0309ng ma\u0323nh me\u0303 nh\u00e2\u0301t \u0111\u00f4\u0301i v\u01a1\u0301i ty\u0309 l\u00ea\u0323 nghi\u0309 vi\u00ea\u0323c cu\u0309a nh\u00e2n vi\u00ean telesales. Nguy\u00ean nh\u00e2n na\u0300y a\u0309nh h\u01b0\u01a1\u0309ng t\u01b0\u0300 ky\u0300 vo\u0323ng\u00a0<strong>\u201c\u0111a\u0323t m\u01b0\u0301c l\u01b0\u01a1ng MAX\u201d<\/strong>\u00a0trong ba\u0309n m\u00f4 ta\u0309 c\u00f4ng vi\u00ea\u0323c ma\u0300 c\u00f4ng ty \u0111\u0103ng tuy\u00ea\u0309n (Th\u01b0\u01a1\u0300ng thi\u0300 ca\u0301c c\u00f4ng ty \u0111\u0103ng tuy\u00ea\u0309n telesales se\u0303 m\u00f4 ta\u0309 m\u01b0\u0301c l\u01b0\u01a1ng cu\u0309a c\u00f4ng vi\u00ea\u0323c na\u0300y giao \u0111\u00f4\u0323ng t\u01b0\u0300 X &#8211; &gt; Y VN\u0110\/ tha\u0301ng, va\u0300 khoa\u0309ng ch\u00eanh l\u00ea\u0323ch cu\u0309a X va\u0300 Y la\u0300 kha\u0301 \u0111a\u0301ng k\u00ea\u0309, va\u0300 \u0111a s\u00f4\u0301 ng\u01b0\u01a1\u0300i la\u0300m telesales ky\u0300 vo\u0323ng mi\u0300nh se\u0303 \u0111a\u0323t g\u00e2\u0300n m\u01b0\u0301c l\u01b0\u01a1ng Y). Cu\u0303ng pha\u0309i \u0111i\u0301nh chi\u0301nh r\u0103\u0300ng, du\u0300 c\u00f4ng vi\u00ea\u0323c ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i kh\u00f4ng \u0111a\u0323t nh\u01b0 m\u01b0\u0301c l\u01b0\u01a1ng ma\u0300 ba\u0323n ky\u0300 vo\u0323ng, nh\u01b0ng th\u01b0\u0323c ch\u00e2\u0301t no\u0301 cu\u0303ng kh\u00f4ng thua ke\u0301m gi\u0300 \u0111\u00f4\u0301i v\u01a1\u0301i nhi\u00ea\u0300u c\u00f4ng vi\u00ea\u0323c co\u0301 tri\u0300nh \u0111\u00f4\u0323 t\u01b0\u01a1ng \u0111\u01b0\u01a1ng tr\u00ean thi\u0323 tr\u01b0\u01a1\u0300ng. Pha\u0309i ch\u0103ng ng\u01b0\u01a1\u0300i la\u0300m telesales \u0111ang qua\u0301 ky\u0300 vo\u0323ng va\u0300o s\u00f4\u0301 ti\u00ea\u0300n ma\u0300 mi\u0300nh ki\u00ea\u0301m \u0111\u01b0\u01a1\u0323c m\u00f4\u0303i tha\u0301ng, r\u00f4\u0300i t\u01b0\u0300 \u0111o\u0301 na\u0303y sinh s\u01b0\u0323 b\u00e2\u0301t ma\u0303n va\u0300 nghi\u0309 vi\u00ea\u0323c.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/khach_hang_khieu_nai_bae52ab072754600996b4605679fcfc3_grande.jpg\" alt=\"cach telesale\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Ta\u0323i sao nh\u00e2n s\u01b0\u0323 m\u01a1\u0301i la\u0323i nghi\u0309 vi\u00ea\u0323c nhi\u00ea\u0300u?<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Vi\u00ea\u0323c \u201cnewbie\u201d nghi\u0309 vi\u00ea\u0323c trong khoa\u0309ng th\u01a1\u0300i gian \u0111\u00e2\u0300u kh\u00f4ng pha\u0309i la\u0300 \u0111i\u00ea\u0300u b\u00e2\u0301t ng\u01a1\u0300 \u0111\u00f4\u0301i v\u01a1\u0301i mo\u0323i c\u00f4ng vi\u00ea\u0323c, tuy nhi\u00ean no\u0301 la\u0323i \u0111a\u0301ng ba\u0301o \u0111\u00f4\u0323ng trong nh\u01b0\u0303ng c\u00f4ng vi\u00ea\u0323c ba\u0301n ha\u0300ng, \u0111\u0103\u0323c bi\u00ea\u0323t la\u0300 ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i. Ho\u0323 ky\u0300 vo\u0323ng m\u00f4\u0323t m\u01b0\u0301c l\u01b0\u01a1ng \u201ckha kha\u0301\u201d trong khi ba\u0309n th\u00e2n la\u0323i ch\u01b0a co\u0301 \u0111\u01b0\u01a1\u0323c nhi\u00ea\u0300u gia\u0301 tri\u0323, ki\u00ea\u0301n th\u01b0\u0301c va\u0300 ky\u0303 n\u0103ng \u0111\u00ea\u0309 t\u01b0\u0323 mang la\u0323i ngu\u00f4\u0300n thu nh\u00e2\u0323p cho chi\u0301nh mi\u0300nh. C\u00f4\u0301t lo\u0303i v\u00e2\u0303n \u01a1\u0309 kha\u0309 n\u0103ng cu\u0309a ba\u0309n th\u00e2n.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Va\u0300o n\u0103m 2016, t\u00f4i \u0111a\u0303 t\u01b0\u0300ng ch\u01b0\u0301ng ki\u00ea\u0301n m\u00f4\u0323t \u0111\u00f4\u0300ng nghi\u00ea\u0323p cu\u0309a mi\u0300nh thu nh\u00e2\u0323p l\u00ean \u0111\u00ea\u0301n 110tr\/tha\u0301ng, m\u00f4\u0323t con s\u00f4\u0301 to l\u01a1\u0301n ma\u0300 b\u00e2\u0301t ki\u0300 nh\u00e2n vi\u00ean telesales na\u0300o cu\u0303ng mong mu\u00f4\u0301n, th\u00e2\u0323m chi\u0301 chi\u0309 ph\u00e2n n\u01b0\u0303a th\u00f4i cu\u0303ng \u0111u\u0309 tho\u0309a ma\u0303n t\u00f4i lu\u0301c \u0111o\u0301. Nh\u01b0ng ng\u00e2\u0303m la\u0323i, ta\u0323i sao ng\u01b0\u01a1\u0300i \u0111\u00f4\u0300ng nghi\u00ea\u0323p la\u0323i \u0111\u01b0\u01a1\u0323c nh\u01b0 th\u00ea\u0301? T\u00e2\u0301t ca\u0309 la\u0300 do gia\u0301 tri\u0323 ma\u0300 ho\u0323 mang la\u0323i. Gia\u0301 tri\u0323 ba\u0323n nh\u00e2\u0323n \u0111\u01b0\u01a1\u0323c se\u0303 t\u01b0\u01a1ng x\u01b0\u0301ng v\u01a1\u0301i gia\u0301 tri\u0323 ba\u0323n cho \u0111i.\u00a0<strong>N\u00ea\u0301u thu nh\u00e2\u0323p kh\u00f4ng x\u01b0\u0301ng \u0111a\u0301ng v\u01a1\u0301i gia\u0301 tri\u0323 ba\u0323n mang la\u0323i thi\u0300 th\u00ea\u0301 na\u0300o?<\/strong>\u00a0&#8211; Thi\u0300 ru\u0301t lui th\u00f4i \ud83d\ude42<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Nh\u01b0\u0303ng ch\u01b0\u0303 \u201cPha\u0309i\u201d trong telesales.<\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pha\u0309i th\u00e2\u0323t hi\u00ea\u0309u sa\u0309n ph\u00e2\u0309m cu\u0309a mi\u0300nh.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pha\u0309i khai tha\u0301c insight kha\u0301ch ha\u0300ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pha\u0309i go\u0323i \u0111i\u00ea\u0323n \u0111u\u0301ng th\u01a1\u0300i \u0111i\u00ea\u0309m.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pha\u0309i co\u0301 s\u01b0\u0323 chu\u00e2\u0309n bi\u0323 (ki\u0323ch ba\u0309n) tr\u01b0\u01a1\u0301c khi go\u0323i<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pha\u0309i gi\u01b0\u0303 m\u00f4\u0301i quan h\u00ea\u0323 v\u01a1\u0301i kha\u0301ch ha\u0300ng th\u01b0\u01a1\u0300ng xuy\u00ean, ke\u0309 ca\u0309 nh\u01b0\u0303ng ng\u01b0\u01a1\u0300i kh\u00f4ng co\u0301 nhu c\u00e2\u0300u.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pha\u0309i bi\u00ea\u0301t l\u0103\u0301ng nghe va\u0300 ho\u0323c ho\u0309i.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Ca\u0301c ph\u01b0\u01a1ng pha\u0301p ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i hi\u00ea\u0323u qua\u0309.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Trong b\u00e1n h\u00e0ng, vi\u1ec7c b\u1ea1n go\u0323i cho nhi\u00ea\u0300u kh\u00e1ch h\u00e0ng ti\u00ea\u0300m n\u0103ng kh\u00f4ng quan tr\u1ecdng b\u1eb1ng vi\u1ec7c b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng trong bao nhi\u00eau phu\u0301t. N\u00ea\u0301u ba\u0323n ca\u0300ng la\u0300m kh\u00e1ch h\u00e0ng h\u01b0\u0301ng thu\u0301 v\u01a1\u0301i c\u00e2u chuy\u00ean c\u1ee7a b\u1ea1n k\u00ea\u0309 trong m\u00f4\u0323t th\u01a1\u0300i gian da\u0300i, c\u00e0ng ch\u1ee9ng t\u1ecf b\u1ea1n l\u00e0 ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng giao ti\u00ea\u0301p va\u0300 th\u00e2\u0301u hi\u00ea\u0309u ho\u0323 &#8211; \u1ede \u0111\u00e2y ch\u00fang ta \u0111ang n\u00f3i v\u1ec1 vi\u1ec7c th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, \u0111\u00e2y l\u00e0 ngh\u1ec7 thu\u1eadt. N\u1eafm \u0111\u01b0\u1ee3c th\u1ee9 ngh\u1ec7 thu\u1eadt n\u00e0y, ba\u0323n se\u0303 t\u0103ng hi\u00ea\u0323u qua\u0309 ba\u0301n ha\u0300ng cu\u0309a mi\u0300nh l\u00ean \u0111a\u0301ng k\u00ea\u0309.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Vi\u1ec7c n\u0103\u0301m b\u0103\u0301t \u0111\u01b0\u1ee3c t\u00e2m ly\u0301, suy nghi\u0303 c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ef1c k\u1ef3 quan tr\u1ecdng. \u0110\u1ed1i v\u1edbi b\u00e1n h\u00e0ng face-to-face th\u00ec m\u1ecdi th\u1ee9 c\u00f3 v\u1ebb d\u1ec5 h\u01a1n \u0111\u00f4i ch\u00fat khi b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc v\u1ecb kh\u00e1ch h\u00e0ng qua bi\u00ea\u0309u hi\u00ea\u0323n b\u00ean ngo\u00e0i, c\u1eed ch\u1ec9, \u00e1nh m\u1eaft, ha\u0300nh vi.. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i c\u00e2\u0300n b\u1ea1n ph\u1ea3i khai ph\u00e1 \u0111\u01b0\u1ee3c t\u00e2m h\u1ed3n d\u1ef1a tr\u00ean ca\u0301c \u0111\u0103\u0323c \u0111i\u00ea\u0309m ng\u00f4n ng\u01b0\u0303, tha\u0301i \u0111\u00f4\u0323 cu\u0309a ho\u0323 sau chi\u00ea\u0301c \u0111i\u00ea\u0323n thoa\u0323i. Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 k\u1ef9 thu\u1eadt gi\u00fap b\u1ea1n nh\u1eadn bi\u1ebft v\u00e0 \u0111\u1ecdc v\u1ecb kh\u00e1ch h\u00e0ng qua gi\u1ecdng n\u00f3i.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/mo_ta_nvcskh_7ea4f89b1b3146159b8cddde3e6ef93e.jpg\" alt=\"telesale hieu qua\" \/><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">K\u1ef9 thu\u1eadt 1: Kh\u01a1i g\u1ee3i nhu c\u1ea7u cho kh\u00e1ch h\u00e0ng.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1ef1 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a b\u1ea3n th\u00e2n cho \u0111\u1ebfn khi xu\u1ea5t hi\u1ec7n s\u1ef1 kh\u01a1i g\u1ee3i nhu c\u1ea7u. H\u00e3y t\u00ecm hi\u1ec3u v\u1ec1 th\u00f4ng tin kh\u00e1ch h\u00e0ng(Th\u01b0\u1eddng \u0111\u01b0\u1ee3c l\u01b0u tr\u00ean\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/crm-call-center\/\">Call Center CRM<\/a><\/span>) \u0111\u00ea\u0309 \u201cn\u0103\u0301m \u0111\u01b0\u01a1\u0323c ca\u0301n\u201d v\u00ea\u0300 ha\u0300nh vi va\u0300 nhu c\u00e2\u0300u ti\u00ea\u0300m \u00e2\u0309n cu\u0309a ho\u0323\u00a0 tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n cu\u00f4\u0323c go\u0323i, xem x\u00e9t s\u1edf th\u00edch c\u1ee7a h\u1ecd l\u00e0 g\u00ec v\u00e0 b\u1eaft \u0111\u1ea7u d\u1eabn d\u1eaft t\u1eeb s\u1edf th\u00edch \u1ea5y sang v\u1ea5n \u0111\u1ec1 m\u00e0 b\u1ea1n \u0111ang mu\u1ed1n h\u01b0\u1edbng t\u1edbi. H\u00e3y khi\u1ebfn h\u1ecd khao kh\u00e1t \u0111\u01b0\u1ee3c s\u1edf h\u1eefu th\u01b0\u0301 ba\u0323n cung c\u00e2\u0301p gi\u00f4\u0301ng nh\u01b0 vi\u1ec7c ba\u0323n mu\u1ed1n s\u1edf h\u1eefu chi\u1ebfc Iphone \u0111\u1eddi m\u1edbi nh\u1ea5t.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">K\u1ef9 thu\u1eadt 2: B\u00e1n m\u00ecnh tr\u01b0\u1edbc khi b\u00e1n s\u1ea3n ph\u1ea9m.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Telesales kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c \u0111i\u00ea\u0300u ki\u00ea\u0323n giao ti\u00ea\u0301p t\u00f4\u0301t nh\u01b0 b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp, \u0111\u1ec3 show ra cho kh\u00e1ch h\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c s\u1ef1 ch\u00e2n th\u00e0nh qua bi\u1ec3u hi\u1ec7n ng\u00f4n ng\u01b0\u0303 c\u01a1 th\u00ea\u0309. B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ea7n ky\u0303 n\u0103ng th\u00e2\u0301u hi\u00ea\u0309u qua l\u01a1\u0300i no\u0301i. N\u00f3i nghe c\u00f3 v\u1ebd ho\u00e0nh tr\u00e1ng, th\u1ef1c ra b\u1ea1n ch\u1ec9 c\u1ea7n lu\u00f4n ch\u00e2n th\u00e0nh, l\u1eafng nghe, th\u1ea5u hi\u1ec3u v\u00e0 chia s\u1ebb. \u0110\u1eebng ch\u1ec9 v\u00ec mu\u1ed1n ch\u1ed1t \u0111\u01a1n ha\u0300ng m\u00e0 \u201c\u0111\u1ed1t ch\u00e1y giai \u0111o\u1ea1n\u201d. H\u00e3y c\u1ee9 t\u1eeb t\u1eeb b\u00e0y t\u1ecf s\u1ef1 \u0111\u1ed3ng \u0111i\u00ea\u0323u v\u1edbi kh\u00e1ch h\u00e0ng. V\u00ec ch\u1ec9 khi b\u1ea1n h\u1ea5p t\u1ea5p, kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng nh\u1eadn ra ngay r\u1eb1ng b\u1ea1n ch\u1ec9 mu\u1ed1n b\u00e1n s\u1ea3n ph\u1ea9m. Ca\u0301ch t\u1ed1t nh\u1ea5t l\u00e0 chi\u1ebfm c\u1ea3m t\u00ecnh t\u1eeb kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c l\u1eafng nghe va\u0300 \u0111\u00f4\u0300ng ca\u0309m v\u01a1\u0301i ho\u0323 nhi\u1ec1u h\u01a1n.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">K\u1ef9 thu\u1eadt th\u1ee9 3: \u0110\u1eebng qu\u00e1 ch\u00fa tr\u1ecdng v\u00e0o th\u01b0\u0301 ba\u0323n ba\u0301n.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">R\u1ea5t nhi\u1ec1u nh\u00e2n vi\u00ean ba\u0301n ha\u0300ng lu\u00f4n mu\u1ed1n ch\u1ee9ng minh v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng s\u1ea3n ph\u1ea9m ma\u0300 mi\u0300nh cung c\u00e2\u0301p la\u0300 t\u00f4\u0301t, v\u00ec th\u1ebf h\u1ecd c\u1ee9 t\u00e2\u0323p trung v\u00e0o vi\u1ec7c m\u00f4 ta\u0309 c\u00e1c th\u00f4ng tin, l\u01a1\u0323i i\u0301ch s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch tr\u00f4i ch\u1ea3y m\u00e0 kh\u00f4ng quan t\u00e2m \u0111\u1ebfn c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng khi nghe. Th\u1ef1c ra kh\u00e1ch h\u00e0ng \u0111ang pha\u0301t cha\u0301n ma\u0300 ho\u0323 kh\u00f4ng no\u0301i ra, kh\u00e1ch h\u00e0ng th\u01a1\u0300i nay \u0111\u1ee7 th\u00f4ng minh \u0111\u1ec3 hi\u1ec3u r\u1eb1ng sa\u0300n ph\u00e2\u0309m na\u0300o la\u0300 t\u00f4\u0301t. Thay v\u00ec c\u00f4\u0301 g\u0103\u0301ng la\u0300m cho kha\u0301ch ha\u0300ng hi\u00ea\u0309u s\u1ea3n ph\u1ea9m b\u1eb1ng c\u00e1ch di\u1ec5n gi\u1ea3i h\u00e0ng lo\u1ea1t c\u00e1c th\u00f4ng tin s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch tr\u00f4i ch\u1ea3y, h\u00e3y c\u1ee9 ch\u1eadm r\u00e3i \u0111\u1ec3 ch\u1edd xem ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ebf n\u00e0o? h\u1ecd c\u00f3 th\u1eafc m\u1eafc g\u00ec kh\u00f4ng? Th\u1eadm ch\u00ed b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 th\u00e0nh th\u1eadt v\u1ec1 c\u00e1c nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">K\u1ef9 thu\u1eadt th\u1ee9 4: Ca\u0309m gia\u0301c ho\u0301a sa\u0309n ph\u00e2\u0309m\/di\u0323ch vu\u0323.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">H\u00e3y s\u1eed d\u1ee5ng c\u00e1c t\u1eeb ng\u01b0\u0303 co\u0301 kha\u0309 n\u0103ng mi\u00eau ta\u0309, ta\u0323o s\u01b0\u0323 li\u00ean t\u01b0\u01a1\u0309ng nh\u01b0 t\u01b0\u0300 t\u01b0\u1ee3ng h\u00ecnh. t\u01b0\u1ee3ng thanh. Ch\u0103\u0309ng ha\u0323n nh\u01b0: M\u01b0\u1ee3t nh\u01b0 t\u01a1 t\u0103\u0300m, l\u1ea5p l\u00e1nh kim c\u01b0\u01a1ng, R\u0103\u0301n ch\u0103\u0301c nh\u01b0 \u0111a\u0301 ta\u0309ng,&#8230; \u0111\u1ec3 t\u0103ng kh\u1ea3 n\u0103ng li\u00ean t\u01b0\u1edfng, ca\u0309m nh\u00e2\u0323n c\u1ee7a kh\u00e1ch h\u00e0ng khi kh\u00f4ng th\u1ec3 nh\u00ecn th\u1ea5y s\u1ea3n ph\u1ea9m th\u1eadt.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"background-color: #2e5d95; color: #ffffff;\"><strong>For you:<\/strong><\/span>\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/handling-customer-complaints-2\/\"><span style=\"color: #b9284e;\">Ca\u0301ch x\u01b0\u0309 ly\u0301 t\u01b0\u0300 ch\u00f4\u0301i cu\u0309a kha\u0301ch ha\u0300ng<\/span><\/a><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 5: Make reasonable appointments.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">\u0110\u1eebng v\u1ed9i v\u00e0ng trong vi\u1ec7c thi\u00ea\u0301t l\u00e2\u0323p cu\u00f4\u0323c he\u0323n. H\u00e3y t\u1eeb t\u1eeb \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n d\u00e0nh cho h\u1ecd. \u0110\u01b0\u0300ng qu\u00ean cho kh\u00e1ch h\u00e0ng nhi\u1ec1u l\u1ea7n \u0111\u00ea\u0309 ho\u0309i th\u0103m, ch\u0103m so\u0301c ho\u0323, tr\u01b0\u1edbc khi c\u00f3 cu\u1ed9c h\u1eb9n ch\u00ednh th\u1ee9c (Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng t\u01b0\u0323 \u0111\u00ea\u0300 xu\u00e2\u0301t m\u00f4\u0323t cu\u00f4\u0323c g\u0103\u0323p m\u0103\u0323t). Ngo\u00e0i ra, c\u1ea7n h\u1ecfi th\u1eadt r\u00f5 kh\u00e1ch h\u00e0ng v\u1ec1 khung gi\u1edd v\u00e0 \u0111\u1ecba \u0111i\u1ec3m m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p b\u1ea1n.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"background-color: #2e5d95; color: #ffffff;\"><strong>For you:<\/strong><\/span>\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/how-to-set-up-a-phone-appointment\/\"><span style=\"color: #b9284e;\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Ca\u0301ch thi\u00ea\u0301t l\u00e2\u0323p cu\u00f4\u0323c he\u0323n kha\u0301ch ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i chuy\u00ean nghi\u00ea\u0323p&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:961,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}\">Thi\u00ea\u0301t l\u00e2\u0323p cu\u00f4\u0323c he\u0323n kha\u0301ch ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i chuy\u00ean nghi\u00ea\u0323p<\/span><\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Ba\u0323n cu\u0303ng c\u00e2\u0300n l\u01b0u y\u0301 r\u0103\u0300ng:<\/strong>\u00a0Co\u0301 r\u00e2\u0301t nhi\u00ea\u0300u tr\u01b0\u01a1\u0300ng h\u01a1\u0323p kh\u00e1ch h\u00e0ng v\u00f4 t\u00e2m va\u0300 \u0111\u00ea\u0300 xu\u00e2\u0301t cu\u00f4\u0323c he\u0323n cho qua chuy\u00ea\u0323n. B\u1ea1n c\u00e2\u0300n l\u01b0u y\u0301 va\u0300 pha\u0301t hi\u00ea\u0323n ra c\u00e1c d\u1ea5u hi\u1ec7u h\u1eddi h\u1ee3t b\u1eb1ng gi\u1ecdng n\u00f3i. Nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u1edbi nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi nh\u01b0; OK, \u0111\u01b0\u1ee3c, ukm,.. ch\u1ec9 \u0111\u1ec3 gi\u1eef ph\u00e9p l\u1ecbch s\u1ef1.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Technique 6: Maintain regular contact.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Vi\u1ec7c th\u01b0\u1eddng xuy\u00ean li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c nu\u00f4i d\u01b0\u1ee1ng c\u1ea7n \u0111\u01b0\u1ee3c di\u1ec5n ra h\u1ee3p l\u00fd, k\u00ea\u0309 ca\u0309 sau khi kha\u0301ch ha\u0300ng \u0111a\u0303 mua sa\u0309n ph\u00e2\u0309m cu\u0309a ba\u0323n. \u0110\u00e2y co\u0301 th\u00ea\u0309 l\u00e0 nh\u1eefng l\u1ea7n h\u1ecfi th\u0103m s\u1ee9c kh\u1ecfe, chu\u0301c m\u01b0\u0300ng nga\u0300y \u0111\u0103\u0323c bi\u00ea\u0323t&#8230;nh\u01b0ng n\u00f3 s\u1ebd la\u0300m kha\u0301ch ha\u0300ng nh\u01a1\u0301 \u0111\u00ea\u0301n ba\u0323n hoa\u0300i, va\u0300 t\u0103ng kha\u0309 n\u0103ng ta\u0301i mua ho\u0103\u0323c gi\u01a1\u0301i thi\u00ea\u0323u sa\u0309n ph\u00e2\u0309m cu\u0309a ba\u0323n \u0111\u00ea\u0301n v\u01a1\u0301i ng\u01b0\u01a1\u0300i quen.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Ba\u0300i vi\u00ea\u0301t \u0111\u01b0\u01a1\u0323c chia se\u0309 b\u01a1\u0309i m\u00f4\u0323t ng\u01b0\u01a1\u0300i \u0111a\u0303 co\u0301 kinh nghi\u00ea\u0323m 8 n\u0103m trong ngh\u00ea\u0300 telesales, hy vo\u0323ng se\u0303 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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