{"id":6565,"date":"2021-09-06T10:45:40","date_gmt":"2021-09-06T03:45:40","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6565"},"modified":"2021-09-06T10:45:40","modified_gmt":"2021-09-06T03:45:40","slug":"set-up-to%cc%89ng-dai-tu%cc%a3-do%cc%a3ng-nho-cac-ung-du%cc%a3ng-tri-tue%cc%a3-nhan-ta%cc%a3o","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/set-up-to%cc%89ng-dai-tu%cc%a3-do%cc%a3ng-nho-cac-ung-du%cc%a3ng-tri-tue%cc%a3-nhan-ta%cc%a3o\/","title":{"rendered":"SET UP AN AUTOMATED CALL CENTER USING ARTIFICIAL INTELLIGENCE APPLICATIONS"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><em><span style=\"color: #000000;\">&#8220;\u0110\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n, nhanh h\u01a1n v\u1edbi t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng&#8221;<\/span><\/em><\/strong><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Ta\u0323i sao doanh nghi\u00ea\u0323p c\u00e2\u0300n co\u0301 m\u00f4\u0323t t\u00f4\u0309ng \u0111a\u0300i t\u01b0\u0323 \u0111\u00f4\u0323ng?<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><span style=\"font-weight: 400;\">\u0110\u00e3 \u0111\u1ebfn l\u00fac t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 b\u1eaft k\u1ecbp s\u1ef1 \u0111\u1ed5i m\u1edbi. \u0110\u00f3 l\u00e0 s\u1ef1 \u0111\u1ed5i m\u1edbi trong h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng &#8211; kh\u00e1ch h\u00e0ng mu\u1ed1n m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng nhanh h\u01a1n, chuy\u00ean nghi\u1ec7p h\u01a1n. T\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3<\/span>\u00a0<span style=\"font-weight: 400;\">\u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch, nh\u1ea5t qu\u00e1n, c\u00e1 nh\u00e2n h\u00f3a. Doanh nghi\u1ec7p s\u1ebd th\u1ea5y ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7u qu\u1ea3 h\u01a1n, ti\u1ebft ki\u1ec7m v\u00e0 t\u1ea1o ra l\u1ee3i nhu\u1eadn nhi\u1ec1u h\u01a1n.<\/span><\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/180320_mo_ta_robot_tri_tue_nhan_tao-24_e3fd82e529ed44c9b3409d529a2cd21b.jpg\" alt=\"t\u00f4\u0309ng \u0111a\u0300i t\u01b0\u0323 \u0111\u00f4\u0323ng\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng s\u1ebd l\u00e0m \u0111\u01b0\u1ee3c g\u00ec?<\/span><\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Qu\u1ea3n l\u00fd t\u1ed1t h\u01a1n.<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">T\u1ef1 \u0111\u1ed9ng ph\u00e2n chia vi\u1ec7c cho Agent v\u00e0 \u0111\u1ecbnh tuy\u1ebfn th\u00f4ng minh d\u1ef1a tr\u00ean k\u1ef9 n\u0103ng c\u1ee7a Agent ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Qu\u1ea3n l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c giao cho Agent, xem th\u1eddi gian v\u00e0\u00a0 qu\u00e1 tr\u00ecnh Agent l\u00e0m vi\u1ec7c.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">L\u01b0u tr\u1eef d\u1eef li\u1ec7u tr\u00ean t\u1eebng m\u1ee5c c\u00f4ng vi\u1ec7c.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Gi\u00fap Agent \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c t\u1ed1t nh\u1ea5t.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Khi c\u00f3 s\u1ef1 tham gia c\u1ee7a\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/technology\/artificial-intelligence\/\"><span style=\"color: #b9284e;\">artificial intelligence<\/span><\/a>, m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eb1m h\u1ed7 tr\u1ee3 cho \u0111i\u1ec7n tho\u1ea1i vi\u00ean nh\u01b0:\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">T\u1ef1 \u0111\u1ed9ng nh\u1eadn d\u1ea1ng v\u00e0 x\u00e1c minh kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Gi\u1ea3i \u0111\u00e1p c\u00e1c th\u00f4ng tin s\u01a1 c\u1ea5p ho\u1eb7c c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Chuy\u1ec3n giao c\u00f4ng vi\u1ec7c cho t\u1ed5ng \u0111\u00e0i vi\u00ean \u0111\u00fang th\u1eddi \u0111i\u1ec3m.<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/robot_7a3475a4d65b43dab5ba74b26da08831_grande.jpg\" alt=\"robot ch\u0103m so\u0301c kha\u0301ch ha\u0300ng\" width=\"453\" height=\"283\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">V\u1edbi vi\u1ec7c Robot \u0111\u1ea3m nh\u1eadn m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c kh\u00f4ng c\u1ea7n t\u01b0 duy nhi\u1ec1u, t\u1ed5ng \u0111\u00e0i vi\u00ean s\u1ebd gi\u1ea3m \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c trong c\u00f4ng vi\u1ec7c, t\u00f4\u0309ng \u0111a\u0300i vi\u00ean kh\u00f4ng ph\u1ea3i gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n, nh\u00e0m ch\u00e1n. Gi\u1edd \u0111\u00e2y, ho\u0323 ch\u1ec9 c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1ea3i \u0111\u00e1p c\u00e1c th\u00f4ng tin mang t\u00ednh chuy\u00ean m\u00f4n cao, c\u1ea7n y\u1ebfu t\u1ed1 c\u1ea3m x\u00fac.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"background-color: #2e5d95; color: #ffffff;\">You may be interested in:<\/span><\/strong>\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/technology\/robot-cham-soc-khach-hang\/\"><span style=\"color: #b9284e;\">Ta\u0323i sao Robot kh\u00f4ng bao gi\u01a1\u0300 thay th\u00ea\u0301 \u0111\u01b0\u01a1\u0323c t\u00f4\u0309ng \u0111a\u0300i vi\u00ean?<\/span><\/a><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">\u0110o l\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch xu h\u01b0\u1edbng.<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Ph\u00e2n t\u00edch d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng c\u1ea3i ti\u1ebfn k\u1ecbp th\u1eddi, li\u00ean t\u1ee5c.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Ph\u00e2n t\u00edch d\u1eef li\u1ec7u h\u00e0nh vi d\u1ef1a tr\u00ean tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xu h\u01b0\u1edbng h\u00e0nh vi v\u00e0 t\u00ecnh c\u1ea3m.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">B\u00e1o c\u00e1o th\u1ed1ng k\u00ea chi ti\u1ebft, t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">T\u0103ng hi\u1ec7u su\u1ea5t ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Nh\u1edd v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng th\u00f4ng minh, th\u00f4ng tin \u0111\u1ea7u v\u00e0o \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn nhanh h\u01a1n, b\u00ean c\u1ea1nh \u0111\u00f3 th\u00f4ng tin \u0111\u1ea7u ra c\u0169ng \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi nhanh ch\u00f3ng, ch\u00ednh x\u00e1c nh\u1edd truy v\u1ea5n t\u1eeb h\u1ec7 CSDL m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 tham gia c\u1ee7a t\u00e1c nh\u00e2n con ng\u01b0\u1eddi. V\u00ed d\u1ee5: Truy c\u1ee9u s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">T\u0103ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng ch\u1ec9 c\u1ea7n c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c, x\u00fac t\u00edch m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i di\u1ec5n gi\u1ea3i d\u1ef1a tr\u00ean c\u1ea3m x\u00fac con ng\u01b0\u1eddi. Bot l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y nh\u1edd v\u00e0o kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i v\u00e0 truy xu\u1ea5t c\u00e2u tr\u1ea3 l\u1eddi t\u01b0\u01a1ng \u1ee9ng \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n trong h\u1ec7 th\u1ed1ng. Ch\u1eb3ng h\u1ea1n nh\u01b0 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQs)<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Gi\u1ea3m chi ph\u00ed, t\u0103ng l\u1ee3i nhu\u1eadn.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i gi\u00fap c\u1eaft gi\u1ea3m \u0111\u01b0\u1ee3c c\u01a1 s\u1ed1 nh\u00e2n s\u1ef1 th\u1eeba, khi bot \u0111\u00e3 \u0111\u1ea3m nh\u1eadn m\u1ed9t v\u00e0i c\u00f4ng vi\u1ec7c v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd nhanh h\u01a1n nhi\u1ec1u. Doanh nghi\u1ec7p s\u1ebd gi\u1ea3m thi\u1ec3u \u0111\u01b0\u1ee3c chi ph\u00ed d\u00e0nh cho nh\u00e2n s\u1ef1. \u0110\u1ed3ng th\u1eddi vi\u1ec7c t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 nh\u1edd t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f2n gi\u00fap doanh nghi\u1ec7p c\u00f3 c\u01a1 h\u1ed9i b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u s\u1ea3n ph\u1ea9m h\u01a1n, t\u1ef7 l\u1ec7 duy tr\u00ec kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i cao h\u01a1n.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #2e5d95;\">Ca\u0301c y\u00ea\u0301u t\u00f4\u0301 \u0111\u1ec3 setup n\u00ean m\u00f4\u0323t t\u00f4\u0309ng \u0111a\u0300i t\u01b0\u0323 \u0111\u00f4\u0323ng.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">\u0110\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng, c\u1ea7n c\u00f3 s\u1ef1 tham gia c\u1ea5u th\u00e0nh t\u1eeb r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 ph\u1ea7n c\u1ee9ng, ph\u1ea7n m\u1ec1m v\u00e0 con ng\u01b0\u1eddi. Nh\u01b0ng \u1edf \u0111\u00e2y ch\u00fang ta s\u1ebd n\u00f3i v\u1ec1 y\u1ebfu t\u1ed1 mang t\u00ednh ch\u1ea5t quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 h\u00ecnh th\u00e0nh n\u00e0y, \u0111\u00f3 l\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng<\/span><span style=\"font-weight: 400; font-size: 12pt;\">\u00a0<\/span><span style=\"font-weight: 400; font-size: 12pt;\">artificial intelligence<\/span><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">\u00a0(artificial intelligence). C\u00e1c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u01a1 b\u1ea3n trong t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng g\u1ed3m c\u00f3:<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Robot.<img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/icon_robot_8f31e1bfa6c14f078b2ba00a32b610d8_icon.jpg\" alt=\"robot t\u01b0\u0323 \u0111\u00f4\u0323ng\" \/><\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Robot d\u1eabn thay th\u1ebf con ng\u01b0\u1eddi \u1edf m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c thu\u1ed9c nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau trong cu\u1ed9c s\u1ed1ng. Trong Contact Center t\u1ef1 \u0111\u1ed9ng, c\u00f3 s\u1ef1 tham gia c\u1ee7a 2 Bot quan tr\u1ecdng:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/chatbot-technology\/\">Chatbot<\/a>:<\/span><\/strong>\u00a0Ph\u1ea7n m\u1ec1m tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o gi\u00fap t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng qua c\u00e1c ph\u1ea3n h\u1ed3i v\u0103n b\u1ea3n, ho\u1eb7c l\u1eddi tho\u1ea1i d\u1ef1a tr\u00ean nh\u1eefng l\u1eadp tr\u00ecnh h\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c c\u00f3 s\u1eb5n v\u00e0 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p (Hi\u1ec7n t\u1ea1i th\u00ec \u0111\u1ed9 th\u00f4ng minh c\u1ee7a chatbot c\u00f2n gi\u1edbi h\u1ea1n)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/voicebot\/\">Voicebot<\/a><\/span>:<\/strong>\u00a0T\u01b0\u01a1ng t\u1ef1 nh\u01b0 Chatbot nh\u01b0ng ch\u1ec9 ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng qua l\u1eddi tho\u1ea1i.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">2 C\u00f4ng ngh\u1ec7 tr\u00ean l\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, ch\u00fang s\u1ebd ng\u00e0y c\u00e0ng th\u00f4ng minh v\u00e0 l\u00e0m \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1ee9 h\u01a1n n\u1eefa nh\u1edd v\u00e0o\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/technology\/comprehensive-knowledge-of-machine-learning\/\"><span style=\"color: #b9284e;\">c\u00f4ng ngh\u1ec7 ma\u0301y ho\u0323c<\/span><\/a>\u00a0<strong>(Machine Learning)<\/strong>, va\u0300 \u0111\u0103\u0323c bi\u00ea\u0323t la\u0300 ho\u0323c s\u00e2u<strong>(Deep learning)<\/strong>\u00a0d\u00e0nh cho m\u00e1y m\u00f3c.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Ph\u1ea7n m\u1ec1m b\u1ea3o m\u1eadt.<img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/icon_bao_mat_e55934a8175543a3a2378f84b4e720f3_icon.jpg\" alt=\"ph\u00e2\u0300n m\u00ea\u0300m ba\u0309o m\u00e2\u0323t t\u00f4\u0309ng \u0111a\u0300i\" \/><\/span><\/strong><\/span><\/h3>\n<p><span style=\"font-size: 12pt; text-align: justify; color: #000000;\">C\u00e1c c\u00f4ng ngh\u1ec7 ph\u1ea7n m\u1ec1m b\u1ea3o m\u1eadt th\u00f4ng tin \u0111\u01b0\u1ee3c xem l\u00e0 y\u1ebfu t\u1ed1 r\u1ea5t quan tr\u1ecdng trong b\u1ea5t c\u1ee9 ch\u01b0\u01a1ng tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a n\u00e0o c\u00f3 li\u00ean quan \u0111\u1ebfn b\u00ed m\u1eadt c\u00e1c nh\u00e2n.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Voice biometric<\/strong>: Sinh tr\u1eafc h\u1ecdc gi\u1ecdng n\u00f3i, d\u00f9ng \u0111\u1ec3 x\u00e1c minh danh t\u00ednh ng\u01b0\u1eddi d\u00f9ng th\u00f4ng qua gi\u1ecdng n\u00f3i. (B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 c\u00f4ng ngh\u1ec7 hay ho n\u00e0y t\u1ea1i \u0111\u00e2y)<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Ph\u1ea7n m\u1ec1m ph\u00e2n t\u00edch, \u0111o l\u01b0\u1eddng.<img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/icon_phan_mem_phan_tich_278ee9cfb12341f095434a33531540ec_icon.jpg\" alt=\"\u0111o l\u01b0\u01a1\u0300ng call center\" \/><\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Voice analytic:<\/strong>\u00a0\u0110o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 gi\u1ecdng n\u00f3i th\u00f4ng qua c\u00e1c ti\u00eau ch\u00ed v\u1ec1 ch\u1ec9 s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m\u00a0 \u00e2m thanh \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c ph\u00e2n t\u00edch v\u1ec1 th\u00e1i \u0111\u1ed9, c\u1ea3m x\u00fac,&#8230;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Sentiment Analysis:<\/strong>\u00a0C\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u1ef1 nh\u01b0 voice analytic nh\u01b0ng thi\u00ean h\u01b0\u1edbng t\u1eadp trung v\u00e0o c\u1ea3m x\u00fac h\u01a1n.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">C\u00e1c d\u1eef li\u1ec7u t\u1eeb c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p v\u00e0 th\u1ed1ng k\u00ea ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng d\u1ef1a tr\u00ean c\u1ea5c ti\u00eau ch\u00ed ph\u00f9 h\u1ee3p v\u1edbi l\u1eadp tr\u00ecnh m\u00e0 Doanh nghi\u1ec7p mong mu\u1ed1n.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">C\u00e1c \u1ee9ng d\u1ee5ng trong h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u01a1 b\u1ea3n.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">\u0110\u1ec3 c\u1ea5u th\u00e0nh t\u1ed5ng \u0111\u00e0i th\u00f4ng minh, kh\u00f4ng th\u1ec3 thi\u1ebfu c\u00e1c ph\u1ea7n m\u1ec1m c\u01a1 b\u1ea3n c\u1ed1t l\u00f5i.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>IVR:<\/strong>\u00a0Ph\u1ea7n m\u1ec1m t\u01b0\u01a1ng t\u00e1c tho\u1ea1i t\u1ef1 \u0111\u1ed9ng d\u1ef1a tr\u00ean nh\u1eefng l\u1eadp tr\u00ecnh s\u1eb5n (Th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e1t thanh l\u1eddi ch\u00e0o v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng ng\u01b0\u1eddi d\u00f9ng)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>ACD:<\/strong>\u00a0Ph\u1ea7n m\u1ec1m ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng d\u1ef1a tr\u00ean t\u00f9y ch\u1ecdn b\u1eb1ng c\u00e1ch thao t\u00e1c ph\u00edm b\u1ea5m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, Cu\u1ed9c g\u1ecdi s\u1ebd chuy\u1ec3n \u0111\u1ebfn b\u1ed9 ph\u1eadn ph\u00f9 h\u1ee3p.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>CRM:<\/strong>\u00a0h\u1ec7 th\u1ed1ng c\u01a1 s\u1edf d\u1eef li\u1ec7u d\u00f9ng \u0111\u1ec3 l\u01b0u tr\u1eef v\u00e0 truy xu\u1ea5t th\u00f4ng tin.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Speech-to-text<\/strong>: Ph\u00e2n t\u00edch l\u1eddi n\u00f3i th\u00e0nh v\u0103n b\u1ea3n \u0111\u1ec3 m\u00e1y t\u00ednh c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eb1m truy xu\u1ea5t d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p trong CRM.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Text-to-speech:<\/strong>\u00a0Ph\u00e2n t\u00edch v\u0103n b\u1ea3n trong h\u1ec7 CSDL th\u00e0nh l\u1eddi n\u00f3i \u0111\u1ec3 c\u00e1c bot tho\u1ea1i truy\u1ec1n t\u1ea3i \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>B\u1eaft \u0111\u1ea7u v\u1edbi t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng ngay h\u00f4m nay.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Tri\u1ec3n khai t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng v\u00e0 t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng \u0111\u00e0i c\u1ee7a doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c c\u1ee7a\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/\">Bellsystem24-Vietnam<\/a><\/span>. Ch\u00fang t\u00f4i l\u00e0 m\u1ed9t trong c\u00e1c \u0111\u01a1n v\u1ecb \u0111\u1ea7u ti\u00ean tri\u1ec3n khai nghi\u00ean c\u1ee9u v\u00e0 \u00e1p d\u1ee5ng tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ee7a t\u1ed5ng \u0111\u00e0i t\u1ea1i Vi\u1ec7t Nam.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #b9284e;\"><strong>Kh\u00e1m ph\u00e1 h\u00e0nh tr\u00ecnh c\u1ee7a ch\u00fang t\u00f4i v\u00e0 nh\u1eadn t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed!<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>&#8220;\u0110\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n, nhanh h\u01a1n v\u1edbi t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng&#8221; Ta\u0323i sao doanh nghi\u00ea\u0323p c\u00e2\u0300n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6566,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[55],"class_list":["post-6565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-he-thong-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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