{"id":6576,"date":"2020-09-06T10:55:39","date_gmt":"2020-09-06T03:55:39","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6576"},"modified":"2020-09-06T10:55:39","modified_gmt":"2020-09-06T03:55:39","slug":"speech-to-text-call-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/speech-to-text-call-center\/","title":{"rendered":"OPTIMIZE YOUR CALL CENTER WITH THE POWER OF SPEECH-TO-TEXT"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>What is speech-to-text?<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Speech-to-text is a computer program that is capable of identifying words and phrases in spoken language and then converting the data from speech into a format that can be understood by a machine. Applications of speech recognition are often used in\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-a-call-center\/\">Call Center<\/a><\/span>\u00a0to process customer input.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/speech_to_text_d821faa00e774073ae804f292d7bdca9.jpg\" alt=\"speech-to-text\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Application of Speech-to-text in switchboard.<\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Support in querying customer information.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Speech-to-text<\/strong>\u00a0often integrated with technology\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/blogs\/news\/voicebot\/\">Voicebot<\/a><\/span>\u00a0(Automated Voice Interaction Robot) to retrieve customer information queries from data read and understood by Voicebot without human involvement. The process will go like this:<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/nguyen_ly_speech_to_text_3c8c16ff5c5d4542b94cfe2fa5edd387.jpg\" alt=\"Nguyen Ly speech-to-text\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Speech-to-text is used to:<\/span><\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Query personal information.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Query credit card balance information.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Order\/delivery information.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Answer FAQ, \u2026<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Information security application.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">In advanced Call Center systems, Speech-To-Text will be integrated with\u00a0<span style=\"color: #b9284e;\">Voice Biometric<\/span>\u00a0(Voice Biometrics) and\u00a0<span style=\"color: #b9284e;\">Voicebot<\/span>\u00a0to secure customer information without human intervention. The process goes like this:<\/span><\/p>\n<ol>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customers say<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Voice biometric reception<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Voice biometric performs voice biometrics<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">If the biometrics match (Speech-To-Text is responsible for reading and converting into text that needs to be retrieved from the database to respond to customers)<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Text-to-Speech<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Voicebot responds to customers.<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Often used to:<\/span><\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Access to personal data<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Legal Data Retrieval<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Change security code,\u2026<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Easily measure and evaluate performance.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The QA process will be easier, more diverse and more accurate. In addition to\u00a0<span style=\"color: #b9284e;\">Evaluate call quality through recorded files<\/span>, now with Speech-To-Text, audio data can also be converted to text, allowing QA staff to score calls on a scale based on\u00a0<span style=\"color: #b9284e;\">Call Script<\/span>\u00a0(Of course, the scoring process will combine audio and text files to provide the highest accuracy)<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 16px;\"><strong>Call scoring and analytics application:<\/strong>\u00a0<span style=\"color: #b9284e;\">Speech analytics in Call Center<\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Benefits of Speech-to-text in Call center.<\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Improve service quality.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customers will be more satisfied when all information is answered quickly and accurately.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Reduce the workload of operators.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Agents reduce the amount of manual work required thanks to automation.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Improve call center performance &amp; efficiency.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Cases will be resolved faster, allowing agents to focus on answering in-depth questions.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Information security.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Absolute safety with security based on the correspondence between the information provided and system data.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Collect customer data easier.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">People tend to trust Robots more when providing information than call center agents.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Optimize costs and increase profits.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Cut down on activities that do not require human participation, thereby optimizing investment costs for human resources. At the same time, increase the efficiency of call center agents to increase profits.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #2e5d95;\"><strong>Vietnam&#039;s leading Speech-To-Text switchboard solution.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/\">Bellsystem24-Vietnam<\/a><\/span>\u00a0is the leading unit in Vietnam in pioneering the development of Speech-To-Text technology and applying it to Call Center switchboards. This application has full encoding and format conversion features of an international standard automatic switchboard. Helps businesses optimize automation capabilities to improve operational efficiency and aim for\u00a0<span style=\"color: #b9284e;\">self service<\/span>.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt; color: #000000;\"><strong>The switchboard is suitable for deployment.<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/dich_vu_contact_center_b37d731e053444819ab13fce35402c20.jpg\" alt=\"contact center application\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Bellsystem24-Vietnam<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Leading Contact Center &amp; BPO solution provider in Vietnam.<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt;\"><a href=\"http:\/\/bell24vietnam.vn\/en\/pages\/contact-us\/\"><span style=\"background-color: #b9284e; color: #ffffff;\"><strong>Get free consultation and quote<\/strong><\/span><\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Speech-to-text la\u0300 gi\u0300? Speech-to-text la\u0300 m\u00f4\u0323t ch\u01b0\u01a1ng tri\u0300nh ma\u0301y ti\u0301nh co\u0301 kha\u0309 n\u0103ng xa\u0301c \u0111i\u0323nh ca\u0301c t\u01b0\u0300, cu\u0323m t\u01b0\u0300 trong [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6577,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[],"class_list":["post-6576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Speech-to-text la\u0300 m\u00f4\u0323t ch\u01b0\u01a1ng tri\u0300nh co\u0301 kha\u0309 n\u0103ng xa\u0301c \u0111i\u0323nh ca\u0301c t\u01b0\u0300, cu\u0323m t\u01b0\u0300 trong ng\u00f4n ng\u01b0\u0303 no\u0301i va\u0300 sau \u0111o\u0301 chuy\u00ea\u0309n \u0111\u00f4\u0309i d\u01b0\u0303 li\u00ea\u0323u sang \u0111i\u0323nh da\u0323ng ma\u0300 ma\u0301y co\u0301 th\u00ea\u0309 hi\u00ea\u0309u \u0111\u01b0\u01a1\u0323c.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/speech-to-text-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"Speech-to-text la\u0300 m\u00f4\u0323t ch\u01b0\u01a1ng tri\u0300nh co\u0301 kha\u0309 n\u0103ng xa\u0301c \u0111i\u0323nh ca\u0301c t\u01b0\u0300, cu\u0323m t\u01b0\u0300 trong ng\u00f4n ng\u01b0\u0303 no\u0301i va\u0300 sau \u0111o\u0301 chuy\u00ea\u0309n \u0111\u00f4\u0309i d\u01b0\u0303 li\u00ea\u0323u sang \u0111i\u0323nh da\u0323ng ma\u0300 ma\u0301y co\u0301 th\u00ea\u0309 hi\u00ea\u0309u \u0111\u01b0\u01a1\u0323c.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/technology\/speech-to-text-call-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-06T03:55:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT\",\"datePublished\":\"2020-09-06T03:55:39+00:00\",\"dateModified\":\"2020-09-06T03:55:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/\"},\"wordCount\":1139,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"C\u00f4ng ngh\u1ec7\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/\",\"url\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/\",\"name\":\"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-09-06T03:55:39+00:00\",\"dateModified\":\"2020-09-06T03:55:39+00:00\",\"description\":\"Speech-to-text la\u0300 m\u00f4\u0323t ch\u01b0\u01a1ng tri\u0300nh co\u0301 kha\u0309 n\u0103ng xa\u0301c \u0111i\u0323nh ca\u0301c t\u01b0\u0300, cu\u0323m t\u01b0\u0300 trong ng\u00f4n ng\u01b0\u0303 no\u0301i va\u0300 sau \u0111o\u0301 chuy\u00ea\u0309n \u0111\u00f4\u0309i d\u01b0\u0303 li\u00ea\u0323u sang \u0111i\u0323nh da\u0323ng ma\u0300 ma\u0301y co\u0301 th\u00ea\u0309 hi\u00ea\u0309u \u0111\u01b0\u01a1\u0323c.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OPTIMIZE YOUR CALL CENTER WITH THE POWER OF SPEECH-TO-TEXT - Bellsystem24 Vietnam","description":"Speech-to-text is a program capable of identifying words and phrases in spoken language and then converting the data into a format that machines can understand.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/technology\/speech-to-text-call-center\/","og_locale":"en_US","og_type":"article","og_title":"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT - Bellsystem24 Vietnam","og_description":"Speech-to-text la\u0300 m\u00f4\u0323t ch\u01b0\u01a1ng tri\u0300nh co\u0301 kha\u0309 n\u0103ng xa\u0301c \u0111i\u0323nh ca\u0301c t\u01b0\u0300, cu\u0323m t\u01b0\u0300 trong ng\u00f4n ng\u01b0\u0303 no\u0301i va\u0300 sau \u0111o\u0301 chuy\u00ea\u0309n \u0111\u00f4\u0309i d\u01b0\u0303 li\u00ea\u0323u sang \u0111i\u0323nh da\u0323ng ma\u0300 ma\u0301y co\u0301 th\u00ea\u0309 hi\u00ea\u0309u \u0111\u01b0\u01a1\u0323c.","og_url":"https:\/\/bell24vietnam.vn\/en\/technology\/speech-to-text-call-center\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2020-09-06T03:55:39+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT","datePublished":"2020-09-06T03:55:39+00:00","dateModified":"2020-09-06T03:55:39+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/"},"wordCount":1139,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage"},"thumbnailUrl":"","articleSection":["C\u00f4ng ngh\u1ec7"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/","url":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/","name":"OPTIMIZE YOUR CALL CENTER WITH THE POWER OF SPEECH-TO-TEXT - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-09-06T03:55:39+00:00","dateModified":"2020-09-06T03:55:39+00:00","description":"Speech-to-text is a program capable of identifying words and phrases in spoken language and then converting the data into a format that machines can understand.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/speech-to-text-call-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"T\u00d4\u0301I \u01afU CALL CENTER V\u01a0\u0301I S\u01af\u0301C MA\u0323NH T\u01af\u0300 SPEECH-TO-TEXT"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=6576"}],"version-history":[{"count":0,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6576\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=6576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=6576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=6576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}