{"id":6623,"date":"2020-09-11T16:51:17","date_gmt":"2020-09-11T09:51:17","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6623"},"modified":"2020-09-11T16:51:17","modified_gmt":"2020-09-11T09:51:17","slug":"cloud-contact-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/cloud-contact-center\/","title":{"rendered":"WHY IS A CLOUD CONTACT CENTER SUITABLE FOR SMALL BUSINESSES?"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Cloud Contact Center (CCC)<\/strong>\u00a0A cloud-based call center is call center software that operates on an internet platform.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">With the advancement of technology, as customer demand shifts toward using digital channels to connect with businesses, the development of internet-based contact centers represents a technological breakthrough with numerous clear benefits.<\/span><\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/cloud_contact_center_5d0bd79b65ad4341be8af6af97380e17.jpg\" alt=\"cloud contact center\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">Why is a Cloud Contact Center suitable for small businesses?<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Here, let's clarify the factors that highlight why it is suitable for small businesses. First, let's talk about the benefits that this cloud-based call center brings.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Benefits of Cloud Contact Center.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Compared to traditional call centers, building a Cloud Contact Center is much simpler. You don't need complex infrastructure (offices, hardware, software, etc.). With\u00a0<strong>CCC<\/strong>\u00a0Everything is set up and operated on the internet, so you can easily deploy and maintain operations while still achieving significant benefits such as:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Reaching customers on a global scale:<\/strong>\u00a0With the Internet, you don't need to work with carriers in other countries on licensing issues when you want to target a foreign market.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Multi-channel:<\/strong>\u00a0Support customer interactions across multiple channels (Web, Email, Social media, phone, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Scale customization:<\/strong>\u00a0Can be scaled up or down\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-center\/\">Contact Center<\/a><\/span>\u00a0easily at any time without worrying about contract terms like traditional call centers.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Disadvantages:<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Information security capability:<\/strong>\u00a0Information security on the internet is never 100% secure. Compared to traditional call centers, this is a disadvantage of Cloud Contact Centers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Lack of stability:<\/strong>\u00a0Because it depends on the Internet connection, disconnections may occasionally occur if the network at the workplace is unstable.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">In the near future, these drawbacks will no longer be a major concern, as Internet connections will become increasingly stable and faster thanks to 5G network technologies. At the same time, cloud security technologies have been greatly optimized and will continue to develop further.<\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">So why is Cloud Contact Center suitable for small and medium-sized businesses?<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><em><strong>The two factors contributing to this suitability primarily stem from investment costs and scalability.<\/strong><\/em><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Cost:<\/strong>\u00a0Much lower than traditional Contact Center call centers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Customization capability:<\/strong>\u00a0The flexibility in customizing configurations and call center scale is higher than that of traditional contact centers. With traditional contact centers, partners often need binding terms for these changes, requiring every factor to be planned in detail for each phase, with little seasonality.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Is there a better solution than Cloud Contact Center for small and medium-sized businesses?<\/span><\/strong><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #b9284e;\">Yes.<\/span><\/strong><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">Call center solution\u00a0<span style=\"color: #3f9beb;\">TELEHUB<\/span>\u00a0Exclusively from Bellsystem24-Vietnam.<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">With over 16 years of experience understanding the needs and challenges of many small and medium-sized businesses in selecting and operating call centers, we have developed call center technology that perfectly suits each business size. With this technology <span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/Telehub.vn\">Telehub<\/a><\/span> belong to <\/span><span style=\"font-weight: 400; font-size: 12pt;\">Bellsystem24-Vietnam<\/span><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">, you will have access to all the features that a\u00a0<strong>Cloud Contact Center<\/strong>\u00a0ownership. In addition, there is\u00a0<strong>Optimal security, stability, and lower costs<\/strong>\u00a0including investing in Cloud Contact Centers for small businesses.<\/span><\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/cloud_telehub_f4c05a59da3e4058b38e9c42f9d6c829.jpg\" alt=\"cloud telehub\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">Learn about Telehub and its applications for your business<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Contact us<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Cloud Contact Center (CCC)\u00a0hay t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y l\u00e0 ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh tr\u00ean n\u1ec1n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6624,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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