{"id":6643,"date":"2019-09-11T17:13:46","date_gmt":"2019-09-11T10:13:46","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6643"},"modified":"2019-09-11T17:13:46","modified_gmt":"2019-09-11T10:13:46","slug":"customer-service-representative-recruitment-interview","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/customer-service-representative-recruitment-interview\/","title":{"rendered":"NOTES WHEN INTERVIEWING CUSTOMER SERVICE EMPLOYEES"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><strong>Customer service representative profile.<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer service representatives are responsible for answering questions, providing advice, and directly supporting customers regarding the products\/services offered by the company. Depending on their assigned role, customer service representatives may assist customers before, during, and after the purchase process.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">There are three common forms of customer care:<\/span><\/strong><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Online Customer Service<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Offline Customer Service<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer service hotline via voice channel (via call center)\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/news\/what-is-a-contact-center\/\">Contact Center<\/a><\/span>)<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">The job of a customer service representative.<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Receive information, inquiries, and complaints from customers and handle them according to company procedures and regulations.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Monitor customer information to provide timely and appropriate care solutions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Update promotional programs, discounts, and events to support communication with customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Collaborate with other departments within the company to implement campaigns and events, if any.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Store customer information and report to management.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Career opportunities and advancement.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">With increasingly stringent customer demands for service quality, it is certain that the role of customer service staff and departments will become increasingly important. This brings with it tremendous opportunities for those who are ambitious, eager to learn, improve, and stay up-to-date with technology. Customer service professionals can advance through the following levels.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/180320_hinh_anh_mo_ta_cac_cap_bac_thang_tien-27_284c55d90da14a7fa62604782f2c466d.jpg\" alt=\"advancement in the customer service profession\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><strong>For you:<\/strong>\u00a0<\/span><span style=\"color: #b9284e; font-size: 12pt;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/jd-tuye-n-du-ng\/\">Customer Service Representative with a fair career progression path at Bellsystem24-Vietnam<\/a><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Customer service representative salary.<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Depending on the nature of the work and the capabilities of the personnel, this position has different income levels. However, the typical income level for this position is usually\u00a0<strong>ranges from 6 million to 12 million.<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #b9284e;\">Salary calculation formula<\/span><\/strong><\/span>\u00a0=\u00a0<span style=\"font-size: 12pt; color: #000000;\">Fixed salary + KPI + Bonus (if applicable)<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">For you:<\/span>\u00a0<\/strong><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/jd-tuye-n-du-ng\/\">Customer service job with attractive income at Bellsystem24-Vietnam.<\/a><\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">Frequently asked questions when participating in a customer service interview.<\/span><\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Can you describe a customer complaint handling process that you consider to be optimal?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Which information channels do you think are the most optimal when you need to look up information to answer customer questions?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">If Mr. A calls the hotline and wants to talk to you about issues unrelated to work, how would you handle it?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What are the signs that indicate your customer is satisfied after hearing your explanation?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">If you encounter a customer who is tactless in their speech, how would you respond?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">When you can't find a solution to a customer's problem, how do you handle it?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Why did you choose this job?<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt;\"><strong><span style=\"color: #000000;\">6 Skills that customer service candidates must demonstrate to employers.<\/span><\/strong><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Listening skills.<\/span><\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Listening is the first step to understanding your client's soul, personality, and problems. During the interview, try to listen to the employer seriously, avoid unnecessary gestures, and only respond when necessary.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Customer reading skills.<\/span><\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Understanding the issues customers are facing and knowing what they want is the key to unlocking their hearts.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Problem analysis skills.<\/span><\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">After receiving feedback, complaints, and inquiries, logically analyzing the situation helps customer service representatives understand what customers want to hear and find appropriate ways to handle the situation.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Persuasive communication skills.<\/span><\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Strong communication skills are extremely important in this job, as they are the tool that helps you convey your message to customers in the most complete and persuasive way possible. Everything will be for naught if customers misunderstand your meaning or become frustrated with the poor communication skills of customer service representatives.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-size: 15pt;\"><strong><span style=\"color: #000000;\">Concentration skills.<\/span><\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">This job requires you to have a high level of concentration, as the nature of the work involves interacting with many customers and dealing with a variety of situations that need to be resolved continuously. Focus, focus, and focus is the secret to staying alert when listening to customers, because even a momentary lapse in concentration during a conversation can lead to misunderstanding or missing important information that customers are trying to convey to you.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 16px;\"><span style=\"color: #000000;\"><strong>HOT JOB:<\/strong><\/span><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/jd-tuye-n-du-ng\/\">\u00a0Customer Service Representative position in Vietnam's leading professional environment.<\/a><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/\"><strong>Bellsystem24-Vietnam<\/strong><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 15pt; color: #b9284e;\"><strong>Leading Contact Center &amp; BPO solution provider in Vietnam<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Ch\u00e2n dung nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn c\u00f4ng vi\u1ec7c [&hellip;]<\/p>","protected":false},"author":1,"featured_media":5117,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u01afU Y\u0301 KHI PHO\u0309NG V\u00c2\u0301N TUY\u00ca\u0309N DU\u0323NG NH\u00c2N VI\u00caN CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"N\u1ebfu b\u1ea1n \u0111ang mu\u1ed1n l\u00e0m vi\u1ec7c t\u1ea1i v\u1ecb tr\u1ecb nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p. 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