{"id":6657,"date":"2021-09-11T17:35:59","date_gmt":"2021-09-11T10:35:59","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6657"},"modified":"2021-09-11T17:35:59","modified_gmt":"2021-09-11T10:35:59","slug":"customer-complaint-situation","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/customer-complaint-situation\/","title":{"rendered":"DIFFICULT CUSTOMER COMPLAINTS AND HOW TO "SOLVE THEM""},"content":{"rendered":"

When operating, the customer service department certainly always encounters many problems.\u00a0<\/span>customer complaint situation\u00a0\u201cdifficult\u201d and stressful. Below are the 10 most common complaint situations and solutions you can refer to.<\/span><\/span><\/p>\n

\"customer<\/p>\n

Situation 1: Customer questions about price.<\/b><\/span><\/h2>\n

Customers always want to buy at a lower price than the offered price, this is also understandable. The price they are wondering about can come from many reasons: comparing with similar products, comparing with the previous price they used, the price is higher than their ability to pay...<\/span><\/p>\n

At this point, you should express sympathy to the customer and try to understand the reason for their price concern. Once you understand the reason, focus on explaining to your customer why there is this difference.\u00a0(emphasize the benefits, features and advantages of the product and especially the accompanying support services\u2026).<\/strong><\/span><\/p>\n

Additionally, you can also use\u00a0<\/span>customer service skills<\/a><\/span>\u00a0Suggest upgrading some services or accompanying products (Up-sales\/Cross-sales) at a preferential price to increase the ability to close sales.<\/span><\/span><\/p>\n

Situation 2: Customer is not satisfied with the product\/service<\/b><\/span><\/h2>\n

Customers feel dissatisfied and frustrated within hours or days of purchasing the product. They ask for a return and a refund.<\/span><\/p>\n

This is\u00a0<\/span>Complaint situation\u00a0accounts for a very large proportion of the number of cases that the department handles.\u00a0<\/span><\/span>customer service<\/span><\/span>\u00a0must be handled. At this time, you need to always stay calm and focus on finding out the reason why the customer is not satisfied and wants to return the goods. From there, determine exactly where the error comes from, the possibility of why it occurs.<\/span><\/span><\/p>\n