{"id":6662,"date":"2021-09-11T17:42:06","date_gmt":"2021-09-11T10:42:06","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6662"},"modified":"2021-09-11T17:42:06","modified_gmt":"2021-09-11T10:42:06","slug":"what-is-a-customer-service-representative","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-a-customer-service-representative\/","title":{"rendered":"Is Customer Service a Career Full of Opportunities?"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Today, customer care has become an indispensable element in every business, playing a strategic role that determines success or failure. And the core of maintaining and developing that department is the customer service staff. So what is a customer service staff? Who are they and what are their responsibilities?<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>Customer care<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Customer Care<\/strong>\u00a0These are the essential things that businesses need to do to satisfy customer needs. Serve customers anytime, anywhere to retain them and encourage repeat purchases. There are many factors that increase customer satisfaction, such as products, people, and convenience. All of these will affect the customer rating score for your business.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/mo_ta_nvcskh_7ea4f89b1b3146159b8cddde3e6ef93e.jpg\" alt=\"customer service representative\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><strong>Depending on the nature and requirements of the job,<\/strong>\u00a0Customer service representatives will interact with customers, handle complaints, process orders, and provide additional information about the company's products and services.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">There are three main stages in customer care:<\/span><\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Pre-Sales<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">In sales.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">After sales<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>So what is a customer service representative?<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer service representatives are the link between businesses and consumers. They help companies better understand customer needs and feedback on quality and service. Not only do they need to ensure speed when handling customer interactions, but they also help increase customer loyalty to the business and promptly resolve complaints arising in related areas.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer service representatives can be considered the face of the company. Customers who are satisfied with the representatives are satisfied with the service they receive.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The essential qualities of a customer service representative are attentiveness and concern for customer needs and feedback. This maintains a communicative environment and close relationships, meeting customer needs regarding products and service quality.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>The work of customer service staff<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer service representatives will be the point of contact with customers based on support from technology platforms such as social media channel management.\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-a-call-center\/\">Call Center<\/a><\/span>,\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-a-contact-center\/\">Contact Center<\/a><\/span>After receiving customer complaints or requests (such as warranty claims, delivery inquiries, etc.), customer service representatives will record and handle the complaints, then collaborate with other departments to find solutions.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">At the same time, the customer service department will collaborate with the marketing, sales, and operations departments to communicate promotional programs and incentives to attract customers and increase revenue for the company. Customer service representatives are the ones who understand customer insights best because they have the opportunity to interact with customers on a regular basis.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>Customer Service Representative income<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Currently, the salary that companies pay to customer service representatives ranges from approximately 6 million to 15 million. This depends on the attitude, experience, capabilities, and level of the employee.<\/span><\/p>\n<p style=\"text-align: justify;\">Income is usually calculated as = Base salary + Allowances + KPI.<\/p>\n<p style=\"text-align: justify;\"><strong>For you:<\/strong>\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/blogs\/jd-tuye-n-du-ng\/\">Overview of Customer Service Representative positions with attractive salaries at Bellsystem24-Vietnam<\/a><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>Opportunities in Customer Service<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\"><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"http:\/\/bell24vietnam.vn\/en\/pages\/dich-vu-thue-ngoai-cham-soc-khach-hang\/\"><span style=\"color: #000000;\">Customer Service<\/span><\/a><\/span>\u00a0Customer service has always been an important and essential service for every business, whether small or large.\u00a0<strong>Customer Service<\/strong>\u00a0will determine whether customers will continue to return to buy your products. Even if the products are good, if the service quality is poor, customers will be willing to leave the business.<\/span><\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/co_hoi_thang_tien_nghe_cskh_ec97cde324724a06b7a92d763fe3bf1c.jpg\" alt=\"Customer Service Representative Job Description\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Therefore, when anyone decides to pursue a career in customer service, there are many opportunities for growth and increased income. A customer service representative can develop skills such as communication, listening, patience, understanding, friendliness, and responsibility. At the same time, they can<\/span><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">\u00a0advancement in one's career.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #000000;\">Career path<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><em><span style=\"font-weight: 400; color: #000000;\">Starting from customer service representative -&gt; Team Leader -&gt; Deputy Customer Service Manager (DPM) -&gt; Customer Service Manager (PM) -&gt; Higher positions within the company.<\/span><\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Currently, solutions for businesses to serve customers are developing rapidly. From voice channels such as Call Centers to multi-channel interactive Contact Centers, especially with the advent of Omnichannel, customer service representatives will receive maximum support in their work. Those who are able to learn and proficiently use technology applications will have great opportunities for advancement.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>Essential skills for customer service.<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">To excel as a customer service representative, you need to equip yourself with the following skills:<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><em><span style=\"color: #000000;\">Modesty, restraint.<\/span><\/em><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Always put customers first. No matter the situation, you\u2014as a company representative\u2014must always focus on the customer to avoid misunderstandings or conflicts with demanding customers. Know how to apologize and correct mistakes as soon as possible.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><strong><em>Listening, analyzing, and problem-solving skills.<\/em><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Listen and provide concise answers. Customers need you to resolve their complaints quickly. Long-winded responses and delays will waste customers' time. Focus on the customer's problem and resolve it in the fastest way possible.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">As someone who understands the company's services and products, customers will not want someone who knows nothing about the product to advise them. Build trust with customers through knowledge and understanding of the company's products and services. This will help the business increase revenue and satisfy customers.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 20pt; color: #000000;\"><b>Books worth reading.<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt;\">Bellsystem24-Vietnam<\/span><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">\u00a0We will recommend some great books on customer service for you and your business:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">What Makes Customers Spend Money?<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer Psychology and the Art of 5-Star Service<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Taboos When Communicating with Customers<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">The Art of Winning Over Customers<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">When the Customer Speaks Up<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Those who understand their customers will sell their products.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Don't Try to Sell, Help Customers Buy<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Difference From The Art Of Customer Management<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Customer First<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">Turn Anyone Into a Customer<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\"><span style=\"font-weight: 400; font-size: 12pt; color: #000000;\">&#8230;<\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Ng\u00e0y nay, ch\u0103m so\u0301c kha\u0301ch ha\u0300ng tr\u01a1\u0309 tha\u0300nh m\u00f4\u0323t y\u00ea\u0301u t\u00f4\u0301 kh\u00f4ng th\u00ea\u0309 thi\u00ea\u0301u trong m\u00f4\u0303i doanh nghi\u00ea\u0323p, la\u0300 c\u00f4ng [&hellip;]<\/p>","protected":false},"author":1,"featured_media":4996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[91],"class_list":["post-6662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc","tag-tuyen-dung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NH\u00c2N VI\u00caN CH\u0102M SO\u0301C KHA\u0301CH HA\u0300NG LA\u0300 NGH\u00ca\u0300 \u0110\u00c2\u0300Y C\u01a0 H\u00d4\u0323I?<\/title>\n<meta name=\"description\" content=\"Ng\u00e0y nay, ch\u0103m so\u0301c kha\u0301ch ha\u0300ng tr\u01a1\u0309 tha\u0300nh m\u00f4\u0323t y\u00ea\u0301u t\u00f4\u0301 kh\u00f4ng th\u00ea\u0309 thi\u00ea\u0301u trong m\u00f4\u0303i doanh nghi\u00ea\u0323p, la\u0300 c\u00f4ng ta\u0301c \u0111o\u0301ng vai tro\u0300 chi\u00ea\u0301n l\u01b0\u01a1\u0323c quy\u00ea\u0301t \u0111i\u0323nh s\u01b0\u0323 tha\u0300nh ba\u0323i. 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