{"id":6676,"date":"2021-09-12T11:01:31","date_gmt":"2021-09-12T04:01:31","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6676"},"modified":"2024-11-08T10:25:19","modified_gmt":"2024-11-08T03:25:19","slug":"bpo-la-gi","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/bpo-industry-news\/bpo-la-gi\/","title":{"rendered":"WHAT IS BPO? BPO OUTSOURCING PROCESS &amp; PROCEDURES"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\">BPO is currently a trend for many businesses today. However, what are the suitable forms of BPO for businesses, what should be noted when implementing BPO... <\/span><span style=\"font-size: 12pt;\"><span style=\"color: #000000;\">In the article below, BellSystem24 Vietnam will help you gain basic knowledge about BPO services.<\/span><\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 20pt;\"><b>BPO Concept \u2013 What is BPO?<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>BPO Services<\/strong>\u00a0(Business Process Outsourcing): Business Process Outsourcing.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"> It is a form of business that hires another unit to perform a certain activity, usually not a core activity, to save resources and help the business focus on its main activities.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-19292 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing.png\" alt=\"What is BPO?\" width=\"800\" height=\"450\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing.png 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing-300x169.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing-768x432.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Outsourcing-18x10.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>The lessee (client) will pay a fee to the BPO company (usually called Agency or third-party) to be responsible for implementing and ensuring the effectiveness according to the agreement. At this time, the BPO company will be the party to perform the tasks of recruiting, training, operating, reporting, and paying salaries to employees.<\/p>\n<p>&nbsp;<\/p>\n<h3>BPO Forms<\/h3>\n<p>There are two popular forms: Onshore BPO and Offshore BPO.<\/p>\n<ul>\n<li><strong>Onshore BPO:<\/strong> Hire a domestic BPO company.<\/li>\n<li><strong>Offshore BPO:<\/strong> Hire a BPO company in another country, usually countries with cheap labor, stable politics, and tax incentives.<\/li>\n<\/ul>\n<figure id=\"attachment_19293\" aria-describedby=\"caption-attachment-19293\" style=\"width: 801px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-19293 size-full\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Onshore-Offshore.png\" alt=\"Onshore &amp; Offshore BPO\" width=\"801\" height=\"450\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Onshore-Offshore.png 801w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Onshore-Offshore-300x169.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Onshore-Offshore-768x431.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Onshore-Offshore-18x10.png 18w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><figcaption id=\"caption-attachment-19293\" class=\"wp-caption-text\">Onshore &amp; Offshore BPO<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2 class=\"p1\">BPO in Vietnam<\/h2>\n<p><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">In Vietnam, the term BPO appeared in 2005, however the growth rate was slow, as of 2007 there were only 17% enterprises in Vietnam using this service. But up to now, <strong>The growth rate of BPO services in our country has changed dramatically.<\/strong>In 2014, Vietnam ranked in the top 5 countries with the best BPO service quality in the world and is currently one of the most popular destinations globally.<\/span><\/p>\n<h3 class=\"p1\">Top most popular BPO outsourcing sectors in Vietnam<\/h3>\n<ul class=\"ul1\">\n<li class=\"li1\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-center\/\">Contact center switchboard<\/a><\/span> (customer service, sales,\u2026)<\/li>\n<li class=\"li1\">Information Technology: Programming services, system maintenance and technical support.<\/li>\n<li class=\"li1\">Accounting: Bookkeeping, financial reporting, and taxes.<\/li>\n<li class=\"li1\">Human Resources: Recruitment, employee records management, and payroll.<\/li>\n<li class=\"li1\">Marketing: Content production, advertising, data analysis and market research services.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 20pt;\"><b>Why do businesses increasingly prefer BPO outsourcing?<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Economic trends pose many challenges for businesses, requiring continuous improvement to increase competitiveness, forcing businesses to be more streamlined and efficient. While <strong>Maintaining non-core jobs is taking up a large investment of resources.<\/strong>, therefore, <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/bpo-services\/\">BPO Outsourcing<\/a>\u00a0<\/span>has become the optimal solution, helping businesses always take the initiative and easily adapt when there are &quot;changes&quot;.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Benefits of BPO.<\/strong><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Get quick access to human and process solutions on demand.\u00a0<\/span><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">No time wasted recruiting and training staff, helping businesses focus on core activities.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">High work efficiency, as BPO companies have deep expertise in a particular field.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Optimize time and human resources for business operations<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Fast deployment, flexible to scale up or down.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Minimize costs and risks for businesses in implementation and maintenance.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/performance-bpo_0fa71ce833414e61aa740c3455202be9_grande.png\" alt=\"L\u01a1\u0323i i\u0301ch cu\u0309a BPO\" \/><\/p>\n<h3>Challenges of hiring BPO<\/h3>\n<p><strong>Service quality issues:<\/strong> It is difficult to control the quality of service 100%. In addition, BPO providers also have differences in capacity, so businesses need to evaluate carefully when choosing.<\/p>\n<p><strong>Difficulty in management and coordination<\/strong><\/p>\n<p><strong>Information Security:<\/strong> Risks related to data security and information security. Especially in the banking, finance, insurance and healthcare sectors. Therefore, businesses should choose reputable units with strict operating procedures, advanced IT systems and information security certificates issued by competent authorities.<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 20pt;\"><b>Bellsystem24 Vietnam&#039;s BPO Services<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">Bellsystem24 Vietnam is the leading unit in the field of providing Contact Center &amp; BPO solutions in Vietnam since 2006, proven with more than 200 successful projects. We provide multiple services, helping businesses save budget and time while still achieving business goals.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Services currently being deployed:<\/strong><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong style=\"color: #000000;\">Business switchboard:<\/strong><span style=\"color: #000000;\">\u00a0Solution\u00a0<\/span><span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/contact-center\/\">Full package switchboard<\/a>\u00a0<\/span><span style=\"color: #b9284e;\"><span style=\"color: #000000;\">(Customer Service, Sales, Survey, etc.)<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><span style=\"color: #b9284e;\"><span style=\"color: #000000;\"><strong>Mystery shopping<\/strong>: Mystery Customer Solution.<\/span><\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Field Work:<\/strong>\u00a0Field Agent, Field Sales, PG \u2013 PB<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Input:<\/strong>\u00a0Data mining, data processing, data entry<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Content Moderation:<\/strong> Review and censor content on social media, e-commerce sites, apps, etc.<\/span><\/li>\n<li><strong>Field force:<\/strong> Care, expand agents, sales channels.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 20pt;\"><b>Why should you choose us?<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">With over 18 years of experience, Bellsystem24 Vietnam is proud to be the unit that brings businesses the best BPO solutions today, helping businesses:<\/span><\/p>\n<ul>\n<li>Commitment to efficiency by index.<\/li>\n<li>Proven capability with over 200 successful projects for many multi-industry businesses.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><span style=\"font-weight: 400;\"><strong>Improve human resource quality:<\/strong> The recruitment and training process is methodical and highly selective. New employees are trained in-depth in related fields. Always strive for the goal: Help businesses position a professional and humane image in the minds of customers.<\/span><\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><span style=\"font-weight: 400;\"><strong>Security:<\/strong> Highly secure operation, ISO 27001 certified process.\u00a0<\/span><\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><span style=\"font-weight: 400;\"><strong>High flexibility:<\/strong>\u00a0seasonal, campaign... suitable for each stage of business development<\/span><\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><span style=\"font-weight: 400;\"><strong>Save costs and resources:<\/strong>\u00a0Help the unit save 30% in investment costs, 20% in operating costs for training, recruitment, risk prevention... From there, the unit can focus more resources on developing core services.<\/span><\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 20pt;\"><b>BellSystem24-Vietnam&#039;s BPO Outsourcing Process<\/b><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Step 1:<\/strong>\u00a0Businesses contact our experts.\u00a0<\/span><span style=\"font-weight: 400; font-size: 12pt;\">BellSystem24 Vietnam<\/span><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\">\u00a0via hotline\u00a0<strong>1900 1739<\/strong>Or leave the information you need from support consultants via email:\u00a0<strong>contact@bell24vietnam.vn<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Step 2:<\/strong> Bellsystem24 Vietnam receives requests, analyzes the problem and provides solutions.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Step 3:<\/strong> The enterprise accepts the proposed plan of Bellsystem24 Vietnam and requests changes to suit actual requirements before signing the BPO service operation contract.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Step 4:<\/strong>\u00a0Deployment and operation under the supervision of both parties.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000; font-size: 12pt;\"><strong>Step 5:<\/strong> Synthesize and analyze data, report on implementation activities, and continuously improve.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20pt;\"><strong>CONTACT US FOR FREE CONSULTATION AND QUOTE<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>BPO hi\u1ec7n \u0111ang l\u00e0 xu h\u01b0\u1edbng c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p ng\u00e0y nay. Tuy nhi\u00ean, \u0111\u00e2u l\u00e0 c\u00e1c h\u00ecnh th\u1ee9c BPO [&hellip;]<\/p>","protected":false},"author":1,"featured_media":15512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[15],"tags":[42],"class_list":["post-6676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-nganh-bpo","tag-dich-vu-va-giai-phap-bhs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BPO LA\u0300 GI\u0300? 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