{"id":6683,"date":"2021-09-12T11:15:53","date_gmt":"2021-09-12T04:15:53","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6683"},"modified":"2024-12-03T17:32:06","modified_gmt":"2024-12-03T10:32:06","slug":"auto-call-application","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/auto-call-application\/","title":{"rendered":"What is Auto Call? Implementation Process and Application in Contact Centers"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-19392 size-full aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-1.png\" alt=\"What is auto call?\" width=\"800\" height=\"400\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-1.png 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-1-300x150.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-1-768x384.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-1-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2>What is Auto Call?<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\"><strong>Auto Call<\/strong> is an automated calling technology that allows you to make a series of calls to customers based on a list of available phone numbers, without the need for manual dialing by humans.\u00a0\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">The most common form of Auto Call today is\u00a0<\/span><span style=\"font-weight: 400;\">Call out and play a pre-recorded audio clip.<\/span><\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">(<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/what-is-ivr\/\">IVR<\/a><\/span>), helping businesses quickly reach a large number of customers in a short period of time.<\/span><\/span><\/p>\n<h2>Auto call deployment process<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-19393 size-full aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-2.png\" alt=\"Implement auto call\" width=\"800\" height=\"305\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-2.png 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-2-300x114.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-2-768x293.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-2-18x7.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3>1. Define campaign objectives<\/h3>\n<ul>\n<li>Define objectives to prepare data files, messages, and appropriate call implementation methods.<\/li>\n<\/ul>\n<h3>2. Create and upload a contact list<\/h3>\n<ul>\n<li>Filter the contact list to match the campaign.<\/li>\n<li>Structure of customizable, personalized information fields (if any).<\/li>\n<li>Upload the list to the auto call system.<\/li>\n<\/ul>\n<h3>3. Record call content<\/h3>\n<ul>\n<li>Record call content according to a predefined script.<\/li>\n<\/ul>\n<p><em>*Can be customized based on contact information fields.<\/em><\/p>\n<h3>4. Schedule a call<\/h3>\n<ul>\n<li>Set the timing and frequency of calls to align with campaign objectives and target audiences.<\/li>\n<\/ul>\n<h3>5. Make a call<\/h3>\n<ul>\n<li>The auto call system automatically dials numbers and plays call content.<\/li>\n<li>If the customer does not answer the phone, the system can repeat the call or move on to the next call.<\/li>\n<\/ul>\n<h3>6. Collect feedback<\/h3>\n<ul>\n<li>For advanced auto call campaigns, the system allows customers to interact via keypad to make selections.<\/li>\n<\/ul>\n<h2>Benefits of Auto Call<\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">Auto Call application to <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/cai-thien-hieu-qua-hoat-dong-call-center\/\">improve call center performance<\/a><\/span><\/span><span style=\"font-weight: 400; color: #000000;\">\u00a0has become a trend of the 4.0 era, when technologies <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/rpa-call-center\/\">RPA<\/a><\/span> Robotic Process Automation is making its way into many businesses.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">This feature helps businesses quickly make thousands of calls to customers while using very few telephone resources.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">Research based on the operational efficiency of Contact Centers in Vietnam shows that Auto Call switchboard saves up to 90% of human resources, 95% of time and 78% of costs compared to traditional dialing and calling methods.\u00a0<\/span><\/p>\n<\/blockquote>\n<p><img decoding=\"async\" class=\"wp-image-19394 size-full aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-3.png\" alt=\"Auto call\" width=\"800\" height=\"325\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-3.png 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-3-300x122.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-3-768x312.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-3-18x7.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>When should you use Auto call?<\/h2>\n<p>Although it offers many benefits, businesses cannot always use auto call. In fact, this method still has some limitations that can create a poor experience for customers.<\/p>\n<h3>Cases where auto call can be used<\/h3>\n<ul>\n<li>The target audience is the general customer base, which does not have strict requirements regarding service quality.<\/li>\n<li>Simple tasks such as: Appointment notifications, utility bills, service renewals.<\/li>\n<li>For sales calls: The message that the business wants to convey during the call must be concise and easy to understand.<\/li>\n<\/ul>\n<h3>Cases to consider when using auto call<\/h3>\n<ul>\n<li>VIP customers, demanding customers, require a refined approach during interactions.<\/li>\n<li>Selling complex products and services that are difficult to convey fully in a single phone call.<\/li>\n<li>Failure to meet legal requirements, data security (especially marketing and sales calls)<\/li>\n<\/ul>\n<h2>Auto Call applications.<\/h2>\n<h3>Customer Care<\/h3>\n<ul>\n<li><span style=\"font-weight: 400; color: #000000;\">Call to collect customer satisfaction ratings on products and service quality.\u00a0<\/span><\/li>\n<li>Call customer service on special occasions (birthdays, holidays, etc.) according to a pre-written, personalized script.<\/li>\n<\/ul>\n<h3>Telemarketing and Telesales<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Automatically call customers to promote and introduce products according to a pre-set script. The system allows you to reach a large number of customers in a short period of time. <\/span><\/li>\n<li><span style=\"font-weight: 400; color: #000000;\">Sales calls for products and services. Scripts are set up, and customers can interact with keys to connect with consultants when needed.<\/span><\/li>\n<\/ul>\n<h3>Debt collection<\/h3>\n<ul>\n<li>Remind customers about the next payment period and overdue loans.<\/li>\n<\/ul>\n<h3>Order confirmation and user information<\/h3>\n<ul>\n<li><span style=\"font-weight: 400; color: #000000;\">Order confirmation call, order information, API-integrated outgoing call.<\/span><\/li>\n<li>Verify user information, provide security code, OTP.<\/li>\n<\/ul>\n<h3>Telesurvey, market research<\/h3>\n<ul>\n<li><span style=\"font-weight: 400; color: #000000;\">Call according to the script to gather customer feedback or collect market surveys.<\/span><\/li>\n<\/ul>\n<blockquote>\n<p style=\"text-align: justify;\"><strong><span style=\"color: #000000;\">See also:<\/span><\/strong>\u00a0<a href=\"https:\/\/bell24vietnam.vn\/en\/telesales-telemarketing-services\/\"><span style=\"color: #ff6600;\">High-performance telesales and telemarketing solutions<\/span><\/a><\/p>\n<\/blockquote>\n<h2>Auto call in the Contact Center of Bellsystem24 Vietnam.<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19395 size-full aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-4.png\" alt=\"automatic call solution\" width=\"800\" height=\"465\" srcset=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-4.png 800w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-4-300x174.png 300w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-4-768x446.png 768w, https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/09\/Auto-call-4-18x10.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">With 18 years of experience building Contact Centers for many businesses, <\/span><span style=\"font-weight: 400;\">Bellsystem24 Vietnam<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400; color: #000000;\">provides comprehensive Auto Call application Contact Center service with features such as:\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li>Collect, filter, and clean data according to campaign objectives.<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Create a pre-recorded voice to call out automatically.<\/span><\/li>\n<li>Personalize messages according to customers.<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Automatically call multiple subscribers every day and allow callbacks when customers are busy or do not answer the phone.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Automatically update customer data into the system, transfer tickets.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #000000;\">Detailed report on call results and customer interaction trends.<\/span><\/li>\n<li>Analyze and improve call center performance.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Contact us immediately for detailed consultation.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Auto Call l\u00e0 g\u00ec? Auto Call l\u00e0 c\u00f4ng ngh\u1ec7 g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng, cho ph\u00e9p th\u1ef1c hi\u1ec7n h\u00e0ng lo\u1ea1t cu\u1ed9c [&hellip;]<\/p>","protected":false},"author":1,"featured_media":19392,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[55],"class_list":["post-6683","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-he-thong-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AUTO CALL LA\u0300 GI\u0300? 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