{"id":6723,"date":"2020-09-12T11:51:13","date_gmt":"2020-09-12T04:51:13","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6723"},"modified":"2020-09-12T11:51:13","modified_gmt":"2020-09-12T04:51:13","slug":"cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/technology\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/","title":{"rendered":"INTELLIGENT CALL CENTER TECHNOLOGY"},"content":{"rendered":"<p dir=\"ltr\" style=\"text-align: justify;\">C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean, gi\u00fap c\u00e1c doanh nghi\u1ec7p qu\u1ea3n l\u00fd t\u1ed1t h\u01a1n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. M\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng l\u00e0\u00a0<span style=\"color: #b9284e;\"><a style=\"color: #b9284e;\" href=\"https:\/\/bell24vietnam.vn\/en\/omnichannel-contact-center\/\" data-cke-saved-href=\"http:\/\/bell24vietnam.vn\/vi\/4\/5\/209\/tang-loi-nhuan-ben-vung-tu-giai-phap-dich-vu-contact-center.html\">Contact Center<\/a><\/span><\/p>\n<h2 dir=\"ltr\" style=\"text-align: justify;\"><span style=\"font-size: 15pt;\">Tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng l\u00e0 g\u00ec?<\/span><\/h2>\n<p dir=\"ltr\" style=\"text-align: justify;\">Tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m kh\u00e1c thay th\u1ebf cho AI (Artificial Intelligence) &#8211; tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. Vai tr\u00f2 ch\u1ee7 y\u1ebfu c\u1ee7a c\u00f4ng ngh\u1ec7 n\u00e0y l\u00e0 tr\u1ee3 gi\u00fap cho AI c\u0169ng nh\u01b0 nh\u1ea5n m\u1ea1nh m\u1ed9t th\u1ef1c t\u1ebf l\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 v\u1ec1 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh \u0111\u1ec3 nh\u1eb1m m\u1ee5c \u0111\u00edch t\u0103ng c\u01b0\u1eddng tr\u00ed th\u00f4ng minh c\u1ee7a con ng\u01b0\u1eddi ch\u1ee9 kh\u00f4ng ph\u1ea3i thay th\u1ebf tr\u00ed th\u00f4ng minh t\u1ef1 nhi\u00ean \u0111\u00f3. \u00dd ngh\u0129a c\u1ee7a t\u1eeb \u2018t\u0103ng c\u01b0\u1eddng\u2019 \u2013 \u2018augmented\u2019 c\u00f2n mang h\u00e0m ngh\u0129a l\u00e0 \u2018c\u1ea3i thi\u1ec7n\u2019, n\u00f3 gi\u00fap c\u1ee7ng c\u1ed1 vai tr\u00f2 c\u1ee7a tr\u00ed tu\u1ec7 con ng\u01b0\u1eddi trong khi s\u1eed d\u1ee5ng c\u00e1c thu\u1eadt to\u00e1n machine learning v\u00e0 deep learning \u0111\u1ec3 kh\u00e1m ph\u00e1 c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/congnghetongdai_a25292de7bc34d75ae47c60741c1da9e_grande.jpg\" alt=\"t\u1ed5ng \u0111\u00e0i th\u00f4ng minh\" \/><\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">S\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1c chipset, c\u00f4ng ngh\u1ec7 m\u1ea1ng, c\u00f4ng ngh\u1ec7 m\u00e1y t\u00ednh v\u00e0 h\u1ec7 th\u1ed1ng th\u00f4ng tin \u0111\u00e3 chuy\u1ec3n \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng th\u00f4ng tin trong x\u00e3 h\u1ed9i lo\u00e0i ng\u01b0\u1eddi ch\u1ec9 trong m\u1ed9t v\u00e0i n\u0103m. \u0110\u00e2y ch\u00ednh l\u00e0 cu\u1ed9c c\u00e1ch m\u1ea1ng s\u1ed1 h\u00f3a hay th\u1eddi \u0111\u1ea1i s\u1ed1 ph\u1ee7 s\u00f3ng \u1edf m\u1ecdi m\u1eb7t \u0111\u1eddi s\u1ed1ng t\u1eeb ti\u00eau d\u00f9ng, h\u1ecdc t\u1eadp cho \u0111\u1ebfn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u2013 m\u00e0 \u1edf \u0111\u00e2y l\u00e0 c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u2013 call center.<\/p>\n<h2 dir=\"ltr\" style=\"text-align: justify;\"><span style=\"color: #333333; font-size: 15pt;\">\u1ee8ng d\u1ee5ng tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng trong t\u1ed5ng \u0111\u00e0i<\/span><\/h2>\n<p dir=\"ltr\" style=\"text-align: justify;\">L\u1ee3i \u00edch thu \u0111\u01b0\u1ee3c t\u1eeb tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u1ee7a th\u1ebf gi\u1edbi v\u00e0o n\u0103m 2030 kho\u1ea3ng 15700 t\u1ef7 USD (trong \u0111\u00f3 c\u00f3 6900 t\u1ef7 do \u0111\u00f3ng g\u00f3p t\u0103ng n\u0103ng su\u1ea5t v\u00e0 9100 t\u1ef7 do t\u00e1c \u0111\u1ed9ng b\u1ed5 sung) c\u0169ng nh\u01b0 \u0111\u00f3ng g\u00f3p 14% v\u00e0o GDP danh ngh\u0129a to\u00e0n c\u1ea7u.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">Nh\u01b0 v\u1eady, s\u1ebd c\u00f3 c\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0 \u2018t\u00e1c \u0111\u1ed9ng c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ed1i v\u1edbi c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i CSKH \u1edf th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i v\u00e0 n\u0103m n\u0103m t\u1edbi?\u2019 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p qu\u1ed1c t\u1ebf n\u00f3i chung v\u00e0 Vi\u1ec7t Nam n\u00f3i ri\u00eang. M\u1eb7c d\u00f9 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u2013 chuy\u00ean gia \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o doanh nghi\u1ec7p \u1edf th\u1eddi hi\u1ec7n t\u1ea1i \u0111\u1ea1t m\u1ee9c \u2018nh\u1ecf\u2019 \u1edf h\u1ea7u h\u1ebft c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p v\u00e0 \u0111\u1ea1t m\u1ee9c \u2018v\u1eeba v\u00e0 nh\u1ecf\u2019 \u1edf m\u1ed9t v\u00e0i ng\u00e0nh, ri\u00eang v\u1edbi c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i cho thu\u00ea th\u00ec ti\u1ec1m n\u0103ng c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u2013 tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng l\u00e0 \u2018cao\u2019. Kh\u1ea3o s\u00e1t n\u00e0y c\u0169ng cho th\u1ea5y xu h\u01b0\u1edbng n\u0103m n\u0103m ti\u1ebfp theo, \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 th\u00f4ng minh t\u0103ng c\u01b0\u1eddng k\u1ebft h\u1ee3p v\u1edbi s\u1ee9c lao \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi v\u00e0o doanh nghi\u1ec7p s\u1ebd \u0111\u1ea1t m\u1ee9c \u201cl\u1edbn\u201d \u1edf m\u1ecdi ng\u00e0nh c\u00f4ng nghi\u1ec7p, ch\u1eafc ch\u1eafn cao h\u01a1n h\u1eb3n so v\u1edbi hi\u1ec7n t\u1ea1i.<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" src=\"https:\/\/file.hstatic.net\/1000400311\/file\/congnghetongdai1_3ae4a4e737f3412c9e669c7bfef95fbc_grande.jpg\" alt=\"t\u1ed5ng \u0111\u00e0i AI\" \/><\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">T\u00e1c \u0111\u1ed9ng nhi\u1ec1u nh\u1ea5t c\u1ee7a tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng l\u00e0 t\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng ( bao g\u1ed3m t\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb, h\u1ed7 tr\u1ee3 v\u00e0 d\u1ecbch v\u1ee5 CNTT b\u1ed5 sung) v\u00e0 qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng. M\u1ed1i quan h\u1ec7 gi\u1eefa ng\u01b0\u1eddi v\u00e0 m\u00e1y (human \u2013 machine partnership) \u0111\u00f3ng g\u00f3p t\u00edch c\u1ef1c v\u00e0o qu\u1ea3n l\u00fd nhu c\u1ea7u, gi\u00fap t\u1ed1i \u01b0u h\u00f3a chu\u1ed7i cung \u1ee9ng, gi\u00fap h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng ph\u00e2n t\u00e1n hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 h\u1ec7 th\u1ed1ng ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c doanh nghi\u1ec7p kh\u1ea3 c\u1ee1 \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c m\u00f4 h\u00ecnh kinh doanh m\u1edbi. Tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng \u0111\u01b0\u1ee3c doanh nghi\u1ec7p s\u1eed d\u1ee5ng v\u00e0o vi\u1ec7c c\u1ea3i ti\u1ebfn c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i t\u1eeb \u0111\u00f3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u1ed1i \u01b0u t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f4ng vi\u1ec7c; t\u1ed1i \u01b0u h\u00f3a c\u00f4ng t\u00e1c h\u1eadu c\u1ea7n, gi\u00fap t\u0103ng s\u1ea3n l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 s\u1ea3n xu\u1ea5t, gi\u00fap ng\u0103n ch\u1eb7n s\u1ef1 c\u1ed1 ng\u1eebng ho\u1ea1t \u0111\u1ed9ng, gi\u00fap d\u1ef1 \u0111o\u00e1n hi\u1ec7u n\u0103ng v\u00e0 d\u1ef1 \u0111o\u00e1n h\u00e0nh vi, c\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0 qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, gi\u00fap c\u1ea3i ti\u1ebfn ti\u1ebfp th\u1ecb v\u00e0 qu\u1ea3ng c\u00e1o&#8230;<\/p>","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6566,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[29],"class_list":["post-6723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-cong-nghe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG<\/title>\n<meta name=\"description\" content=\"C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG\" \/>\n<meta property=\"og:description\" content=\"C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/technology\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-12T04:51:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG\",\"datePublished\":\"2020-09-12T04:51:13+00:00\",\"dateModified\":\"2020-09-12T04:51:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\"},\"wordCount\":1109,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"C\u00f4ng ngh\u1ec7\"],\"articleSection\":[\"C\u00f4ng ngh\u1ec7\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\",\"url\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\",\"name\":\"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-09-12T04:51:13+00:00\",\"dateModified\":\"2020-09-12T04:51:13+00:00\",\"description\":\"C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"INTELLIGENT CALL CENTER TECHNOLOGY","description":"C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/technology\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/","og_locale":"en_US","og_type":"article","og_title":"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG","og_description":"C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean.","og_url":"https:\/\/bell24vietnam.vn\/en\/technology\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2020-09-12T04:51:13+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG","datePublished":"2020-09-12T04:51:13+00:00","dateModified":"2020-09-12T04:51:13+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/"},"wordCount":1109,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage"},"thumbnailUrl":"","keywords":["C\u00f4ng ngh\u1ec7"],"articleSection":["C\u00f4ng ngh\u1ec7"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/","url":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/","name":"INTELLIGENT CALL CENTER TECHNOLOGY","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-09-12T04:51:13+00:00","dateModified":"2020-09-12T04:51:13+00:00","description":"C\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 v\u00e0 \u0111ang \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 \u0111\u1ea1o g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 l\u00e0 nh\u00e2n t\u1ed1 g\u1eafn k\u1ebft nh\u1eefng nh\u00e2n vi\u00ean trong c\u00f4ng ty. Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a k\u1ebft h\u1ee3p tr\u00ed th\u00f4ng minh t\u0103ng c\u01b0\u1eddng h\u1ee9a h\u1eb9n gi\u00fap th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/cong-nghe\/cong-nghe-tong-dai-ung-dung-tri-thong-minh-tang-cuong\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"C\u00d4NG NGH\u1ec6 T\u1ed4NG \u0110\u00c0I \u1ee8NG D\u1ee4NG TR\u00cd TH\u00d4NG MINH T\u0102NG C\u01af\u1edcNG"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=6723"}],"version-history":[{"count":0,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6723\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=6723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=6723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=6723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}