{"id":6727,"date":"2020-09-12T13:55:36","date_gmt":"2020-09-12T06:55:36","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6727"},"modified":"2020-09-12T13:55:36","modified_gmt":"2020-09-12T06:55:36","slug":"ung-dung-cong-nghe-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/ung-dung-cong-nghe-cham-soc-khach-hang\/","title":{"rendered":"HOW DOES CUSTOMER CARE TECHNOLOGY HELP BUSINESSES BREAK THROUGH?"},"content":{"rendered":"

X\u00e3 h\u1ed9i c\u00e0ng ph\u00e1t tri\u1ec3n c\u0169ng khi\u1ebfn t\u00e2m l\u00fd v\u00e0 nhu c\u1ea7u c\u1ee7a con ng\u01b0\u1eddi tr\u1edf n\u00ean ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p h\u01a1n. C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0 b\u1eb1ng c\u00e1ch n\u00e0o doanh nghi\u1ec7p c\u00f3 th\u1ec3 n\u1eafm b\u1eaft k\u1ecbp th\u1eddi nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3 nh\u1eb1m kinh doanh hi\u1ec7u qu\u1ea3 h\u01a1n? V\u0169 kh\u00ed b\u00ed m\u1eadt ch\u00ednh l\u00e0 n\u1eb1m \u1edf c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh.<\/span><\/p>\n

N\u1ebfu doanh nghi\u1ec7p ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi m\u00e0 b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng c\u0169 th\u00ec h\u1ecd c\u00f3 th\u1ec3 b\u1ecf ph\u00ed r\u1ea5t nhi\u1ec1u c\u01a1 h\u1ed9i gia t\u0103ng doanh s\u1ed1. S\u1edf h\u1eefu \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4n kh\u00e9o c\u00f9ng v\u1edbi c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i\u00a0\u2013\u00a0t\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh t\u00edch h\u1ee3p\u00a0s\u1ebd t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 n\u00e2ng s\u1ee9c c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 kh\u00e1c.\u00a0<\/span><\/p>\n

Ch\u1ec9 marketing t\u1ed1t th\u00f4i l\u00e0 ch\u01b0a \u0111\u1ee7<\/span><\/h2>\n

C\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ec3 ti\u1ebfp t\u1ee5c mang l\u1ea1i doanh s\u1ed1 cho c\u00f4ng ty th\u00ec chi ph\u00ed th\u1ea5p h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c \u0111\u1ea7u t\u01b0 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 \u201cch\u00e2n l\u00fd\u201d \u0111\u00e3 \u0111\u01b0\u1ee3c nhi\u1ec1u chuy\u00ean gia trong ng\u00e0nh t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng \u2013 d\u1ecbch v\u1ee5 c\u00f4ng nh\u1eadn.<\/span><\/p>\n

\"\u1ee9ng<\/span><\/p>\n

V\u00ec vi\u1ec7c \u0111\u1ea7u t\u01b0 \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi t\u1ed1n k\u00e9m h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c ph\u00e1t tri\u1ec3n t\u1eeb c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng c\u0169. C\u00e1c doanh nghi\u1ec7p ng\u00e0y nay \u0111\u00e3 t\u1eadp trung h\u01a1n cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1edfi h\u1ecd nh\u00ecn th\u1ea5y r\u00f5 th\u1ef1c t\u1ebf l\u00e0 m\u1ee9c \u0111\u1ed9 c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng kh\u1ed1c li\u1ec7t v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ea7u cu\u1ed1i c\u0169ng ng\u00e0y c\u00e0ng kh\u00f3 t\u00ednh h\u01a1n do s\u1ef1 l\u1ef1a ch\u1ecdn c\u0169ng ng\u00e0y c\u00e0ng phong ph\u00fa h\u01a1n tr\u01b0\u1edbc, t\u1eadp trung \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f3 thu nh\u1eadp cao \u2013 kh\u00e1ch h\u00e0ng tinh hoa mong mu\u1ed1n tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m \u1edf m\u1ee9c ho\u00e0n h\u1ea3o tr\u1edf l\u00ean. Do v\u1eady vi\u1ec7c ph\u00e1t tri\u1ec3n th\u00eam kh\u00e1ch h\u00e0ng m\u1edbi kh\u00f3 kh\u0103n h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 v\u00e0 t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng c\u0169.<\/span><\/p>\n

Ngh\u1ec7 thu\u1eadt ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi t\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh<\/span><\/h2>\n

Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y nhi\u1ec1u k\u1ebft qu\u1ea3 b\u00e1o c\u00e1o v\u1ec1 th\u1ecb tr\u01b0\u1eddng cho th\u1ea5y m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ea7u cu\u1ed1i ng\u00e0y c\u00e0ng th\u1ea5p, v\u00e0 \u0111i\u1ec1u n\u00e0y t\u00e1c \u0111\u1ed9ng v\u00f4 c\u00f9ng l\u1edbn \u0111\u1ebfn chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. V\u1ea5n \u0111\u1ec1 c\u1ea1nh tranh ng\u00e0y c\u00e0ng kh\u1ed1c li\u1ec7t h\u01a1n, m\u1eb7t kh\u00e1c, kh\u00eda c\u1ea1nh s\u1ea3n ph\u1ea9m t\u1eeb nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh cho \u0111\u1ebfn ng\u00e0nh ng\u00e2n h\u00e0ng, b\u1ea5t \u0111\u1ed9ng s\u1ea3n, vi\u1ec5n th\u00f4ng, gi\u00e1o d\u1ee5c\u2026 ch\u1ea5t l\u01b0\u1ee3ng c\u00e1c s\u1ea3n ph\u1ea9m v\u1ec1 c\u01a1 b\u1ea3n l\u00e0 g\u1ea7n nh\u01b0 nhau.<\/span><\/p>\n

\"\u1ee9ng<\/span><\/p>\n

Do \u0111\u00f3, \u0111\u1ec3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn v\u00e0 g\u1eafn b\u00f3 th\u00ec doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n th\u00f4ng qua m\u1ecdi k\u00eanh giao ti\u1ebfp c\u00f3 th\u1ec3. N\u1ebfu tr\u01b0\u1edbc \u0111\u00e2y ch\u1ec9 khi b\u00e1n h\u00e0ng xong m\u1edbi ch\u0103m s\u00f3c th\u00ec \u0111\u1ebfn nay ph\u1ea3i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea3 tr\u01b0\u1edbc, trong v\u00e0 sau khi b\u00e1n. C\u00f3 r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p c\u00f3 nh\u1eadn th\u1ee9c \u1edf m\u1ee9c \u0111\u1ed9 cao h\u01a1n n\u1eefa – t\u1ee9c l\u00e0 kh\u00f4ng ch\u1ec9 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i m\u00e0 c\u00f2n quan t\u00e2m h\u01a1n \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 t\u00ecm hi\u1ec3u nhu c\u1ea7u v\u00e0 mong mu\u1ed1n s\u00e2u xa c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng b\u00e1 h\u1ee3p l\u00fd trong t\u01b0\u01a1ng lai.<\/span><\/p>\n

Tr\u01b0\u1edbc \u0111\u00e2y doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ec9 quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m \u2013 d\u1ecbch v\u1ee5 g\u00ec \u0111\u1ec3 b\u00e1n ra th\u1ecb tr\u01b0\u1eddng nh\u01b0ng ng\u00e0y nay \u0111i\u1ec1u \u0111\u00f3 \u0111\u00e3 thay \u0111\u1ed5i. Doanh nghi\u1ec7p ph\u1ea3i quan t\u00e2m \u0111\u1ebfn vi\u1ec7c s\u1ea3n ph\u1ea9m \u0111\u00f3 \u0111em l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec ho\u1eb7c gi\u1ea3i quy\u1ebft nhu c\u1ea7u g\u00ec cho kh\u00e1ch h\u00e0ng. R\u1ed3i y\u1ebfu t\u1ed1 ti\u1ebfp theo c\u1ea7n quan t\u00e2m \u0111\u1ebfn l\u00e0 t\u00ednh thu\u1eadn ti\u1ec7n c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1i cu\u1ed1i c\u00f9ng c\u1ea7n quan t\u00e2m l\u00e0 truy\u1ec1n th\u00f4ng. N\u1ebfu tr\u01b0\u1edbc \u0111\u00e2y doanh nghi\u1ec7p ch\u1ec9 quan t\u00e2m \u0111\u1ebfn vi\u1ec7c qu\u1ea3ng b\u00e1 sao cho r\u1ed9ng r\u00e3i th\u00ec ng\u00e0y nay doanh nghi\u1ec7p c\u1ea7n ch\u00fa tr\u1ecdng nhi\u1ec1u h\u01a1n khi t\u01b0\u01a1ng t\u00e1c \u0111a k\u00eanh v\u1edbi kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p ph\u1ea3i xuy\u00ean su\u1ed1t v\u00e0 \u0111\u1ed3ng nh\u1ea5t tr\u00ean c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng.\u00a0<\/span><\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, doanh nghi\u1ec7p c\u1ea7n nh\u1edb \u0111\u1eb7c th\u00f9 c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00e2u \u00c1 l\u00e0 ng\u1ea1i chia s\u1ebb tr\u1ef1c ti\u1ebfp do \u0111\u00f3 c\u00f3 th\u1ec3 th\u00f4ng qua b\u1ed9 ph\u1eadn CSKH \u0111\u1ec3 l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh h\u01a1n. R\u00f5 r\u00e0ng l\u00e0 s\u1ef1 c\u1ea1nh tranh v\u00e0 kh\u00e1c bi\u1ec7t ng\u00e0y nay kh\u00f4ng ch\u1ec9 n\u1eb1m \u1edf s\u1ea3n ph\u1ea9m m\u00e0 ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o ph\u01b0\u01a1ng th\u1ee9c CSKH. N\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ch\u01b0a bi\u1ebft b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u, Bellsystem24-Vietnam ch\u00ednh l\u00e0 \u0111\u00e1p \u00e1n d\u00e0nh cho b\u1ea1n. Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft nh\u1ea5t.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

X\u00e3 h\u1ed9i c\u00e0ng ph\u00e1t tri\u1ec3n c\u0169ng khi\u1ebfn t\u00e2m l\u00fd v\u00e0 nhu c\u1ea7u c\u1ee7a con ng\u01b0\u1eddi tr\u1edf n\u00ean ng\u00e0y c\u00e0ng ph\u1ee9c […]<\/p>","protected":false},"author":1,"featured_media":6672,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6727","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\n\u1ee8NG D\u1ee4NG C\u00d4NG NGH\u1ec6 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG GI\u00daP DOANH NGHI\u1ec6P B\u1ee8T PH\u00c1 NH\u01af TH\u1ebe N\u00c0O? - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"C\u00e2u h\u1ecfi \u0111\u1eb7t ra cho nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00f3 l\u00e0 b\u1eb1ng c\u00e1ch n\u00e0o c\u00f3 th\u1ec3 n\u1eafm b\u1eaft k\u1ecbp th\u1eddi nh\u1eefng thay \u0111\u1ed5i trong nhu c\u1ea7u kh\u00e1ch h\u00e0ng nh\u1eb1m kinh doanh hi\u1ec7u qu\u1ea3 h\u01a1n? 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