{"id":6731,"date":"2020-09-12T14:03:27","date_gmt":"2020-09-12T07:03:27","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6731"},"modified":"2020-09-12T14:03:27","modified_gmt":"2020-09-12T07:03:27","slug":"english-customer-service-and-two-foreign-investment-factors","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/english-customer-service-and-two-foreign-investment-factors\/","title":{"rendered":"ENGLISH CUSTOMER SERVICE AND 2 IMPORTANT FACTORS WHEN INVESTING ABROAD"},"content":{"rendered":"

Not only do businesses face challenges related to differences in product usage needs and standards, but also language and cultural barriers when launching products and services into the international market. To succeed, businesses must be able to adapt to a volatile business environment and focus on the following two core factors.<\/span><\/p>\n

1. Vietnamese businesses are constantly striving to expand into the wider world.<\/span><\/h2>\n

Vietnam is considered one of the countries with high export turnover in the Asian market. This is one of the main drivers helping our country's economy achieve stable growth year after year. As of mid-Q3 2018, Vietnam's export turnover reached USD 124 billion, with 20 items achieving export turnover of over USD 1 billion across 200 countries and territories.<\/span><\/p>\n

However, unlike the export of raw materials, differences in product standards, usage requirements, culture, and technical expertise pose significant barriers to Vietnamese companies' ability to export finished products.<\/span><\/p>\n

\"customer<\/span><\/p>\n

In other words, to succeed internationally, businesses need to clearly identify two decisive factors that determine success or failure: producing products that meet market demand, providing foreign customers with high-quality customer service, and operating the business flexibly, adapting to change, and continuously striving for improvement. Addressing these two factors is no simple task for businesses.<\/span><\/p>\n

2. Important factors when targeting foreign customers.<\/span><\/h2>\n

Good products are the core factor that leads businesses to the forefront.<\/span><\/h3>\n

Regarding product quality: This is the most crucial factor determining the survival of a business. A company's products must not only be suitable but also of impeccable quality, helping to win over the hearts of demanding international customers. Businesses need to continuously conduct quality checks and evaluations of their products, packaging, and designs to make improvements that best suit the market.<\/span><\/p>\n

The perfect multilingual customer care solution<\/span><\/h3>\n

Regarding customer service: According to research by many market analysis units today, customer behavior has changed; they don't buy products, they buy the experiences of a business. Specifically, up to 89% of customers will switch to another provider if your business's customer service team cannot provide them with the information they need. Additionally, the development of the internet, specifically digital channels, will bring both more opportunities and challenges for businesses in the coming years.<\/span><\/p>\n

However, the challenge for businesses at this time is how to reduce costs while maintaining excellent customer service. Recruitment and office rental costs abroad are many times higher than in Vietnam. On the other hand, having headquarters located domestically and providing customer service remotely creates barriers in terms of language, culture, and system management.<\/span><\/p>\n

\"Offshore<\/span><\/p>\n

Understanding these issues, BellSystem24-Vietnam \u2013 the first company in Vietnam \u2013 provides comprehensive Off-Shore services to alleviate concerns about customer service when expanding into the international market.<\/span><\/p>\n

Why should you choose BellSystem24-Vietnam's Offshore Services?<\/span><\/h4>\n

Regarding Recruitment:<\/strong><\/span><\/p>\n

\u2013 Rigorous recruitment process, assessment tests, and direct interviews with native speakers<\/span><\/p>\n

\u2013 Partnering with over 300 job centers, universities, and colleges nationwide<\/span><\/p>\n

\u2013 Ability to recruit large numbers of people in a short period of time<\/span><\/p>\n

Training process:<\/strong><\/span><\/p>\n

\u2013 Structured training content, customized for each brand<\/span><\/p>\n

\u2013 Update knowledge and skills in customer service to meet international standards<\/span><\/p>\n

\u2013 Focus on training in corporate culture and brand culture for partners<\/span><\/p>\n

\u2013 Foreign language training by native speakers<\/span><\/p>\n

Operate<\/strong><\/span><\/p>\n

\u2013 Comply with international operational standards such as CSAT, NPS, SLAs, etc.<\/span><\/p>\n

\u2013 Strict management through an experienced management system<\/span><\/p>\n

\u2013 Experience in operating international projects from Bellsystem24<\/span><\/p>\n

Infrastructure, technology, security<\/strong><\/span><\/p>\n

\u2013 Partner of many large contact center solution providers worldwide, such as Vocalcom and Cisco<\/span><\/p>\n

\u2013 Professional technical team, independently researching and implementing optimal solutions and software<\/span><\/p>\n

\u2013 Strict security regulations (ISO 27001 on information security), magnetic cards, fingerprint recognition, firewalls, access restrictions & permissions, 360\u00b0 cameras, CCTV, etc.<\/span><\/p>\n

\u2013 Modern facilities, backup systems meeting international standards<\/span><\/p>\n

With over 13 years of experience in the contact center and BPO sectors, combined with the best practices and modern operational methods from Japan, Bellsystem24-Vietnam provides offshore service solutions including:<\/span><\/p>\n

Contact Center Services and Solutions<\/strong><\/span><\/p>\n

\u2013 Multilingual call center: English, Japanese, French, Korean, Italian, German, Vietnamese\u2026<\/span><\/p>\n

\u2013 Integrated multi-channel: Voice, email, chat, web, social media, video call\u2026<\/span><\/p>\n

\u2013 Operates 24\/7\/365<\/span><\/p>\n

BPO Services<\/strong><\/span><\/p>\n

\u2013 Back\/Front-office and Helpdesk Services<\/span><\/p>\n

\u2013 Data Entry\/Data Processing<\/span><\/p>\n

\u2013 Edit images<\/span><\/p>\n

\u2013 Business & Sales Promotion\/Support<\/span><\/p>\n

\u2013 Technical support<\/span><\/p>\n

\u2013 Market research and surveys<\/span><\/p>\n

For more detailed information about Off-Shore services, your company can register for a consultation here or contact the hotline at 19001739 to receive specific and accurate advice from our experts.<\/em><\/span><\/p>","protected":false},"excerpt":{"rendered":"

Kh\u00f4ng ch\u1ec9 \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00f3 kh\u0103n v\u1ec1 s\u1ef1 kh\u00e1c bi\u1ec7t trong nhu c\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, ti\u00eau chu\u1ea9n […]<\/p>","protected":false},"author":1,"featured_media":6732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\nD\u1ecaCH V\u1ee4 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG TI\u1ebeNG ANH V\u00c0 2 Y\u1ebeU T\u1ed0 QUAN TR\u1eccNG KHI \u0110\u1ea6U T\u01af N\u01af\u1edaC NGO\u00c0I - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"\u0110\u1ec3 th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng kinh doanh nhi\u1ec1u bi\u1ebfn \u0111\u1ed9ng v\u00e0 t\u1eadp trung v\u00e0o hai y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i sau \u0111\u00e2y.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/english-customer-service-and-two-foreign-investment-factors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u1ecaCH V\u1ee4 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG TI\u1ebeNG ANH V\u00c0 2 Y\u1ebeU T\u1ed0 QUAN TR\u1eccNG KHI \u0110\u1ea6U T\u01af N\u01af\u1edaC NGO\u00c0I - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"\u0110\u1ec3 th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng kinh doanh nhi\u1ec1u bi\u1ebfn \u0111\u1ed9ng v\u00e0 t\u1eadp trung v\u00e0o hai y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i sau \u0111\u00e2y.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/english-customer-service-and-two-foreign-investment-factors\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-12T07:03:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"D\u1ecaCH V\u1ee4 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG TI\u1ebeNG ANH V\u00c0 2 Y\u1ebeU T\u1ed0 QUAN TR\u1eccNG KHI \u0110\u1ea6U T\u01af N\u01af\u1edaC NGO\u00c0I\",\"datePublished\":\"2020-09-12T07:03:27+00:00\",\"dateModified\":\"2020-09-12T07:03:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/\"},\"wordCount\":1714,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Ki\u1ebfn th\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/\",\"url\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/dich-vu-cham-soc-khach-hang-tieng-anh-va-2-yeu-to-dau-tu-nuoc-ngoai\/\",\"name\":\"D\u1ecaCH V\u1ee4 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG TI\u1ebeNG ANH V\u00c0 2 Y\u1ebeU T\u1ed0 QUAN TR\u1eccNG KHI \u0110\u1ea6U T\u01af N\u01af\u1edaC NGO\u00c0I - 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