{"id":6734,"date":"2020-09-12T14:04:56","date_gmt":"2020-09-12T07:04:56","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6734"},"modified":"2024-12-18T10:26:25","modified_gmt":"2024-12-18T03:26:25","slug":"the-skills-to-become-an-outstanding-customer-service-representative","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/the-skills-to-become-an-outstanding-customer-service-representative\/","title":{"rendered":"EXCELLENT CUSTOMER SERVICE SKILLS \u2013 HANDBOOK"},"content":{"rendered":"

Customer service is an indispensable part of today's businesses. Becoming a skilled customer service representative is not easy. In addition to product knowledge and job duties, focusing on honing soft skills is also an important factor.<\/span><\/p>\n

Customer service representatives must be thoroughly familiar with the request handling process.<\/h2>\n

Process for handling requests for consultation and information provision<\/h3>\n

\"Process<\/span><\/p>\n

Support request handling process<\/h3>\n

\"2.<\/p>\n

Complaint and grievance handling process<\/h3>\n

\"Handling<\/p>\n

Service cancellation call handling process<\/h3>\n

\"Handling<\/p>\n

Skills required to become an excellent customer service representative.<\/h2>\n

1. Listening skills<\/h3>\n

Listening skills are the key to effective communication. If you don't pay attention to what your customers are saying, you are likely to misunderstand their expectations. As a result, you will provide ineffective customer service and may even anger them. <\/span><\/p>\n

The difference between hearing and listening<\/h4>\n\n\n\n\n\n\n\n
Listen<\/strong><\/span><\/td>\nListen<\/strong><\/span><\/td>\n<\/tr>\n
Random<\/td>\nFocus<\/td>\n<\/tr>\n
Not paying attention<\/td>\nVoluntary<\/td>\n<\/tr>\n
Passive<\/td>\nProactive<\/td>\n<\/tr>\n
Natural reflex<\/td>\nSkill development<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Common mistakes when listening<\/h4>\n