{"id":6750,"date":"2019-09-12T14:21:05","date_gmt":"2019-09-12T07:21:05","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6750"},"modified":"2019-09-12T14:21:05","modified_gmt":"2019-09-12T07:21:05","slug":"3-ky-nang-de-tro-thanh-mot-telesalesman-xuat-sac","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/3-ky-nang-de-tro-thanh-mot-telesalesman-xuat-sac\/","title":{"rendered":"3 K\u1ef8 N\u0102NG PH\u1ea2I C\u00d3 \u0110\u1ec2 TR\u1ede TH\u00c0NH M\u1ed8T TELESALESMAN XU\u1ea4T S\u1eaeC"},"content":{"rendered":"

\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng xu\u1ea5t s\u1eafc, b\u1ea1n lu\u00f4n ph\u1ea3i s\u1edf h\u1eefu m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng nh\u1ea5t \u0111\u1ecbnh nh\u01b0 k\u1ef9 n\u0103ng n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng, k\u1ef9 n\u0103ng giao ti\u1ebfp, b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i,\u2026Trong \u0111\u00f3, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n l\u1ea5y \u0111\u01b0\u1ee3c l\u00f2ng tin t\u1eeb kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n gi\u00fap h\u1ecd d\u1ec5 d\u00e0ng t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. \u1ede b\u00e0i vi\u1ebft n\u00e0y, Bellsystem24-Vietnam s\u1ebd gi\u1edbi thi\u1ec7u \u0111\u1ebfn b\u1ea1n c\u00e1c c\u00e1ch \u0111\u1ec3 t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng, d\u00f9 kh\u00e1ch kh\u00f3 t\u00ednh nh\u1ea5t c\u0169ng s\u1ebd ph\u1ea3i \u201c\u0111\u1ed5 g\u1ee5c\u201d !<\/span><\/p>\n

\u0110\u1eb7t l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch l\u00ean h\u00e0ng \u0111\u1ea7u<\/span><\/h2>\n

\"3<\/span><\/p>\n

Tr\u01b0\u1edbc khi b\u00e1n h\u00e0ng b\u1ea1n c\u1ea7n hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00ecnh \u0111ang b\u00e1n c\u0169ng nh\u01b0 t\u1ef1 h\u00e0o v\u1ec1 n\u00f3 th\u00ec m\u1edbi c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch. T\u1eeb \u0111\u00f3 b\u1ea1n h\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb c\u1ee7a s\u1ea3n ph\u1ea9m,\u00a0thuy\u1ebft ph\u1ee5c kh\u00e1ch r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap \u00edch cho h\u1ecd trong cu\u1ed9c s\u1ed1ng hay c\u00f4ng vi\u1ec7c, v\u00e0 gi\u1ea3m chi ph\u00ed h\u1eb1ng ng\u00e0y.\u00a0\u0110\u00e2y l\u00e0 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea5t c\u1ee9 Salesman n\u00e0o c\u0169ng ph\u1ea3i ch\u00fa tr\u1ecdng b\u1edfi b\u1ea5t k\u1ef3 ng\u01b0\u1eddi mua h\u00e0ng n\u00e0o c\u0169ng mong mu\u1ed1n h\u01b0\u1edbng t\u1edbi, v\u00ec h\u1ecd mu\u1ed1n th\u1ea5y r\u1eb1ng s\u1ed1 ti\u1ec1n h\u1ecd b\u1ecf ra \u0111\u1ec3 mua s\u1ea3n ph\u1ea9m l\u00e0 ho\u00e0n to\u00e0n x\u1ee9ng \u0111\u00e1ng. Kh\u00f4ng nh\u1eefng th\u1ebf, b\u1ea1n c\u1ea7n quan t\u00e2m v\u00e0 \u0111\u1ec1 c\u1eadp t\u1edbi nh\u1eefng l\u1ee3i \u00edch hay nh\u1eefng h\u1eadu m\u00e3i sau b\u00e1n \u0111\u1ec3 kh\u00e1ch h\u00e0ng tuy\u1ec7t \u0111\u1ed1i an t\u00e2m khi k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng ho\u1eb7c mua s\u1ea3n ph\u1ea9m.<\/span><\/p>\n

\u0110\u00e0o s\u00e2u v\u00e0o ni\u1ec1m vui hay n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/h2>\n

B\u1ea1n s\u1ebd b\u00e1n \u0111\u01b0\u1ee3c b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 n\u00e0o,\u00a0ch\u1ed1t sales v\u00e0 b\u1ee9c ph\u00e1 doanh s\u1ed1\u00a0m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng n\u1ebfu bi\u1ebft c\u00e1ch khai th\u00e1c \u0111\u00e0o s\u00e2u v\u00e0o ni\u1ec1m vui hay n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch. T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u00e1c nhau, ho\u00e0n c\u1ea3nh ri\u00eang c\u1ee7a t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u00f3 m\u00e0 s\u1ebd c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c nhau, c\u00f3\u00a0ngh\u1ec7 thu\u1eadt thuy\u1ebft ph\u1ee5c kh\u00e1ch mua h\u00e0ng\u00a0kh\u00e1c nhau. Nh\u01b0ng n\u1ebfu bi\u1ebft kh\u00f4n kh\u00e9o, nh\u00ecn r\u00f5 kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec v\u00e0 \u0111\u1eb7t ra \u0111\u01b0\u1ee3c c\u00e1c c\u00e2u h\u1ecfi th\u00edch h\u1ee3p b\u1ea1n s\u1ebd bi\u1ebft r\u00f5 \u0111i\u1ec1u g\u00ec s\u1ebd th\u00fac \u0111\u1ea9y kh\u00e1ch mua h\u00e0ng c\u1ee7a b\u1ea1n ho\u1eb7c b\u1ea1n s\u1ebd d\u00f9ng n\u00f3 \u0111\u1ec3 gi\u00fap h\u1ecd mua.<\/span><\/p>\n

B\u1ea5t k\u1ef3 l\u00fac n\u00e0o m\u1ed9t kh\u00e1ch h\u00e0ng t\u1ecf ra quan t\u00e2m b\u1eb1ng c\u00e1ch h\u1ecfi th\u00eam c\u00e2u h\u1ecfi sau khi b\u1ea1n ch\u00e0o h\u00e0ng. V\u00e0 m\u1ed1i quan t\u00e2m \u1ea5y c\u00f3\u00a0nguy\u00ean do. Ho\u1eb7c h\u1ecd \u0111ang ngh\u0129 r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n s\u1ebd mang l\u1ea1i cho h\u1ecd ni\u1ec1m vui, h\u1ea1nh ph\u00fac n\u00e0o \u0111\u00f3, ho\u1eb7c h\u1ecd \u0111ang th\u1ea5y r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1\u00a0m\u00e0 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i. H\u00e3y l\u1ee3i d\u1ee5ng \u0111i\u1ec3m\u00a0n\u00e0y \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/span><\/p>\n

\u0110\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi v\u00e0 l\u1eafng nghe<\/span><\/h2>\n

\u201cN\u00ean m\u1edf \u0111\u1ea7u b\u1eb1ng m\u1ed9t c\u00e2u h\u1ecfi m\u1edf\u201d\u00a0<\/em><\/span><\/p>\n

B\u1ea1n c\u1ea7n c\u00e2n nh\u1eafc khi \u0111\u01b0a ra c\u00e2u h\u1ecfi. \u0110\u1eebng bao gi\u1edd h\u1ecfi nh\u1eefng c\u00e2u nh\u01b0: \u201cAnh\/Ch\u1ecb\u00a0c\u00f3 ph\u1ea3i l\u00e0 ng\u01b0\u1eddi ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y kh\u00f4ng?\u201d\u00a0C\u00e1c c\u00e2u h\u1ecfi c\u1ea7n tinh t\u1ebf v\u00e0 c\u00f3 \u00fd ngh\u0129a.<\/strong>\u00a0C\u1ea7n ch\u00fa \u00fd l\u1eafng nghe v\u00e0 ghi ch\u00e9p c\u1ea9n th\u1eadn c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi. N\u00ean nh\u1edb, l\u1eafng nghe l\u00e0 c\u00e1ch \u0111\u1ed1i tho\u1ea1i t\u1ed1t nh\u1ea5t.<\/span><\/p>\n

\"k\u1ef9<\/span><\/p>\n

K\u1ef9 thu\u1eadt b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 r\u1ea5t ph\u1ee9c t\u1ea1p. T\u1ea5t c\u1ea3 ch\u00fang ta ph\u1ea3i bi\u1ebft c\u00e1ch t\u1ea1o d\u1ef1ng \u1ea5n t\u01b0\u1ee3ng th\u00f4ng qua l\u1eddi \u0103n ti\u1ebfng n\u00f3i c\u1ee7a m\u00ecnh. V\u00e0 \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t cu\u1ed9c n\u00f3i chuy\u1ec7n th\u1ee5 v\u1ecb v\u1edbi kh\u00e1ch h\u00e0ng, tr\u01b0\u1edbc ti\u00ean b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 nh\u1eefng g\u00ec t\u01b0\u01a1ng th\u00edch nh\u1ea5t.<\/span><\/p>\n

S\u1ebd r\u1ea5t quan tr\u1ecdng v\u1edbi vi\u1ec7c n\u1eafm v\u1eefng c\u00e1c quy t\u1eafc di\u1ec5n thuy\u1ebft c\u01a1 b\u1ea3n. H\u00e3y \u0111\u1ea3m b\u1ea3o c\u00e2u v\u0103n ng\u1eafn g\u1ecdn v\u00e0 c\u00e1c k\u1ef9 thu\u1eadt kh\u00edch l\u1ec7 h\u1ee3p l\u00fd, ch\u1eb3ng h\u1ea1n nh\u01b0 ngh\u1ec7 thu\u1eadt l\u1eb7p l\u1ea1i \u00e2m \u0111\u1ea7u v\u00e0 luy\u1ebfn \u00e2m \u0111\u1ec3 x\u00e2y d\u1ef1ng \u00fd ngh\u0129a l\u1eddi n\u00f3i. Tr\u00e1nh nh\u1eefng thu\u1eadt ng\u1eef, c\u00e2u n\u00f3i hay c\u00e1c vi\u1ebft t\u1eaft d\u00e0i d\u00f2ng m\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ea7n h\u1ecfi th\u00eam \u0111\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5.<\/span><\/p>\n

Read more:\u00a0<\/strong>C\u00e1c Module \u0111\u00e0o t\u1ea1o telesale v\u00e0\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0trong th\u1eddi 4.0<\/span><\/p>\n

S\u1ebd ch\u1eb3ng c\u00f3 m\u1ed9t k\u1ef9 n\u0103ng n\u00e0o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n n\u1ebfu nh\u01b0 kh\u00f4ng c\u00f3 qu\u00e1 tr\u00ecnh r\u00e8n luy\u1ec7n c\u0169ng nh\u01b0 h\u1ecdc h\u1ecfi l\u00e2u d\u00e0i, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng l\u00e0 ngo\u1ea1i l\u1ec7, trong khi t\u1ea7m quan tr\u1ecdng c\u1ee7a n\u00f3 l\u1ea1i l\u00e0 \u0111i\u1ec1u kh\u00f4ng c\u1ea7n ph\u1ea3i b\u00e0n c\u00e3i. Ch\u00ednh v\u00ec l\u1ebd \u0111\u00f3, \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng, b\u1ea1n n\u00ean x\u00e2y d\u1ef1ng cho m\u00ecnh k\u1ef9 n\u0103ng n\u00e0y ngay t\u1eeb h\u00f4m nay, v\u00e0 b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng th\u00f3i quen giao ti\u1ebfp nh\u1ecf nh\u1ea5t!<\/span><\/p>\n

Bellsystem24-Vietnam l\u00e0 \u0111\u01a1n v\u1ecb tr\u1ef1c ti\u1ebfp tri\u1ec3n khai c\u00e1c d\u1ef1 \u00e1n v\u1ec1 D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng (DVKH) cho h\u00e0ng tr\u0103m doanh nghi\u1ec7p \u1edf nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. Th\u00e0nh t\u1ef1u n\u00e0y l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn ch\u01b0\u01a1ng tr\u00ecnh, cung c\u1ea5p nh\u1eefng gi\u00e1 tr\u1ecb c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u1ed1t l\u00f5i c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 “th\u1ecfa m\u00e3n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng” v\u1edbi “ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t”. Trong \u0111\u00f3, \u0111\u1ec3 th\u1ef1c hi\u1ec7n y\u00eau c\u1ea7u \u0111\u1ea7u ti\u00ean c\u1ea7n nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 chuy\u00ean m\u00f4n, trong khi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u th\u1ee9 hai l\u1ea1i \u0111\u00f2i h\u1ecfi v\u1ec1 k\u1ef9 n\u0103ng nhi\u1ec1u h\u01a1n. Bellsystem24-Vietnam kh\u00f4ng ch\u1ec9 am hi\u1ec3u s\u00e2u s\u1eafc ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n ng\u00e0nh m\u00e0 c\u00f2n th\u1ea5u hi\u1ec3u nh\u1eefng kh\u00f3 kh\u0103n khi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. V\u00ec th\u1ebf, ch\u00fang t\u00f4i \u0111\u00e3 x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n c\u00f3 h\u1ec7 th\u1ed1ng c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n c\u01a1 b\u1ea3n v\u00e0 n\u00e2ng cao cho m\u1ecdi nh\u00e2n s\u1ef1 \u0111ang l\u00e0m c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn Quy tr\u00ecnh kinh doanh v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i ngay h\u00f4m nay \u0111\u1ec3 \u0111\u00e0o t\u1ea1o \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc nh\u1ea5t!<\/span><\/p>","protected":false},"excerpt":{"rendered":"

\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng xu\u1ea5t s\u1eafc, b\u1ea1n lu\u00f4n ph\u1ea3i s\u1edf h\u1eefu m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng nh\u1ea5t […]<\/p>","protected":false},"author":1,"featured_media":3942,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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