{"id":6766,"date":"2020-09-12T14:35:28","date_gmt":"2020-09-12T07:35:28","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6766"},"modified":"2020-09-12T14:35:28","modified_gmt":"2020-09-12T07:35:28","slug":"5-buoc-xay-dung-kich-ban-noi-chuyen-voi-khach-hang-hoan-hao","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/5-buoc-xay-dung-kich-ban-noi-chuyen-voi-khach-hang-hoan-hao\/","title":{"rendered":"5 STEPS TO CREATE A PERFECT SCRIPT FOR TALKING TO CUSTOMERS"},"content":{"rendered":"

Ngay c\u1ea3 khi b\u00e1n h\u00e0ng \u2013 ch\u1ed1t \u0111\u01a1n, qu\u1ea3n l\u00fd th\u00f4ng tin hay ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n\u2026 d\u00f9 b\u1ea5t c\u1ee9 l\u0129nh v\u1ef1c n\u00e0o c\u1ea7n li\u00ean h\u1ec7 v\u00e0 l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, m\u1ecdi vi\u1ec7c s\u1ebd kh\u00f4ng h\u1ec1 d\u1ec5 d\u00e0ng t\u1eeb kh\u00e2u chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n, t\u1eadp d\u01b0\u1ee3t k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng cho \u0111\u1ebfn c\u00e2u ch\u00e0o cu\u1ed1i c\u00f9ng tr\u01b0\u1edbc khi g\u00e1c m\u00e1y. Ch\u00ednh v\u00ec v\u1eady, m\u1ed7i h\u1ec7 th\u1ed1ng t\u01b0 v\u1ea5n v\u00e0\u00a0ch\u0103m s\u00f3c kh\u00e1ch\u00a0c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec1u c\u1ea7n \u0111\u1ebfn k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

V\u00ec sao n\u00ean ch\u00fa tr\u1ecdng v\u00e0o k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng?<\/span><\/h2>\n

R\u1ea5t kh\u00f3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa t\u00ednh h\u1eefu \u00edch v\u00e0 hi\u1ec7u qu\u1ea3 trong khi b\u1ea1n c\u00f3 qu\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u1ea7n h\u1ed7 tr\u1ee3 v\u1ec1 th\u00f4ng tin. M\u1eb7c d\u00f9 b\u1ea3n th\u00e2n c\u00f4ng vi\u1ec7c r\u1ea5t kh\u00f3 kh\u0103n, th\u00ec vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 l\u1ea1i d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u. \u0110\u1ec3 l\u00e0m t\u1ed1t nhi\u1ec7m v\u1ee5 t\u01b0 v\u1ea5n v\u00e0\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n c\u00f3 m\u1ed9t n\u1ec1n t\u1ea3ng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng\u00a0s\u1ebd mua s\u1ea3n ph\u1ea9m ho\u1eb7c\u00a0mu\u1ed1n quay l\u1ea1i nh\u1eefng l\u1ea7n sau.<\/span><\/p>\n

\"x\u00e2y<\/span><\/p>\n

Nhi\u1ec1u h\u1ec7 th\u1ed1ng CSKH th\u01b0\u1eddng x\u00e2y d\u1ef1ng cho m\u00ecnh n\u1ec1n t\u1ea3ng c\u01a1 b\u1ea3n b\u1eb1ng nh\u1eefng c\u00e2u giao ti\u1ebfp th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn ph\u1ed5 bi\u1ebfn nh\u1ea5t b\u1eb1ng ti\u1ebfng Anh, ti\u1ebfng Vi\u1ec7t t\u1eeb nh\u1eefng g\u00ec c\u0103n b\u1ea3n nh\u1ea5t, m\u1ed9t s\u1ed1 h\u1ec7 th\u1ed1ng h\u00e0ng \u0111\u1ea7u t\u1ea1i\u00a0BellSystem24-Vietnam c\u00f2n c\u00f3 ri\u00eang \u0111\u1ed9i ng\u0169 CSKH th\u00f4ng th\u1ea1o ti\u1ebfng Nh\u1eadt, H\u00e0n, Trung \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c th\u1ecb tr\u01b0\u1eddng n\u00e0y.<\/span><\/p>\n

K\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng chu\u1ea9n m\u1ef1c m\u00e0 b\u1ea5t c\u1ee9 nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n t\u00ednh \u0111\u1ebfn khi x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 CSKH. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd mang l\u1ea1i m\u1ed9t d\u1ecbch v\u1ee5 nh\u1ea5t qu\u00e1n, chuy\u00ean nghi\u1ec7p cho kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao uy t\u00edn c\u00f4ng ty.<\/span><\/p>\n

X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 ho\u1ea1ch \u0111\u1ecbnh h\u01b0\u1edbng \u0111i cho cu\u1ed9c n\u00f3i chuy\u1ec7n r\u00f5 r\u00e0ng v\u00e0 \u0111i \u0111\u00fang m\u1ee5c ti\u00eau. BellSystem24-Vietnam xin\u00a0gi\u1edbi thi\u1ec7u chi ti\u1ebft 5\u00a0b\u01b0\u1edbc \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p \u0111\u1ec3 nh\u00e2n vi\u00ean sale v\u00e0\u00a0CSKH c\u00f3 c\u00e1ch n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p h\u01a1n.<\/span><\/p>\n

5 b\u01b0\u1edbc x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/h2>\n

B\u01b0\u1edbc 1: N\u1eafm v\u1ee9ng ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m m\u00ecnh b\u00e1n v\u00e0 x\u00e1c \u0111\u1ecbnh insights\u00a0kh\u00e1ch h\u00e0ng<\/span><\/h3>\n

D\u00f9 b\u1ea1n b\u00e1n b\u1ea5t c\u1ee9 s\u1ea3n ph\u1ea9m \u2013 d\u1ecbch v\u1ee5 n\u00e0o th\u00ec nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0 t\u01b0 v\u1ea5n c\u1ea7n ph\u1ea3i tr\u1ea3i qua th\u1eddi gian h\u1ecdc v\u00e0 n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ed3ng th\u1eddi trau d\u1ed3i k\u0129 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua nhi\u1ec1u t\u00ecnh hu\u1ed1ng v\u1ea5n \u0111\u00e1p.<\/span><\/p>\n

\"k\u1ecbch<\/span><\/p>\n

Nh\u00e2n vi\u00ean ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u00f3 nh\u1eefng ti\u1ec7n \u00edch g\u00ec khi d\u00f9ng, sau \u0111\u00f3 t\u1eadp trung nghi\u00ean c\u1ee9u v\u00e0o nh\u1eefng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 t\u00ednh c\u00e1ch v\u00e0 th\u00f3i quen c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea7n ti\u1ebfp c\u1eadn\u00a0\u0111\u1ec3 c\u00f3 l\u1eddi ch\u00e0o \u0111\u1ea7u \u1ea5n t\u01b0\u1ee3ng v\u00e0 ph\u00f9 h\u1ee3p\u00a0nh\u1ea5t.<\/span><\/p>\n

C\u00f9ng v\u1edbi \u0111\u00f3, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau d\u1ef1a tr\u00ean nhi\u1ec1u y\u1ebfu t\u1ed1 kinh doanh v\u00e0 quy m\u00f4 \u0111\u1ed1i t\u01b0\u1ee3ng – c\u00e0ng hi\u1ec3u v\u1ec1 kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn nhanh v\u00e0 c\u00f3 k\u1ebft qu\u1ea3 h\u01a1n.<\/span><\/p>\n

B\u01b0\u1edbc 2: T\u00ecm hi\u1ec3u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh nh\u1eafm v\u00e0o t\u1eebng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng<\/span><\/h3>\n

Khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng v\u00e0 d\u1ef1 \u0111\u1ecbnh c\u1ee7a h\u1ecd th\u00ec b\u01b0\u1edbc ti\u1ebfp theo c\u1ea7n l\u00e0m l\u00e0 t\u00ecm hi\u1ec3u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a m\u00ecnh. Nh\u00e2n vi\u00ean CSKH c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 \u01b0u th\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh d\u00e0nh cho kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec \u0111\u1ec3 v\u1ebd ra b\u1ee9c tranh so s\u00e1nh cho kh\u00e1ch h\u00e0ng nh\u00ecn th\u1ea5y l\u1ee3i \u00edch r\u00f5 r\u00e0ng, \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y t\u1ea5t nhi\u00ean c\u1ea7n t\u00ecm hi\u1ec3u r\u00f5 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. T\u00ecm hi\u1ec3u v\u1ec1 \u0111\u1ed1i th\u1ee7 l\u00e0 vi\u1ec7c c\u1ea7n l\u00e0m cho m\u1ed7i nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0 CSKH.<\/span><\/p>\n

B\u01b0\u1edbc 3. \u01afu ti\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/span><\/h3>\n

Tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n, nh\u00e2n vi\u00ean Sales\/CSKH c\u1ea7n \u01b0u ti\u00ean cho nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng mua h\u00e0ng tr\u01b0\u1edbc \u0111\u1ec3 n\u1eafm l\u1ea5y c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng v\u00e0 tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p b\u1ecb \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u01b0\u1edbp m\u1ea5t. Sau \u0111\u00f3 chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng cho ph\u00f9 h\u1ee3p cho t\u1eebng kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfp x\u00fac d\u1ef1a t\u1ea1o profile tham kh\u1ea3o c\u00f3 s\u1eb5n.<\/span><\/p>\n

B\u01b0\u1edbc 4. Chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/h3>\n

Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0\u00a0CSKH s\u1ebd c\u1ea7n chu\u1ea9n b\u1ecb:<\/strong><\/span><\/p>\n

– X\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng v\u00e0 th\u00e1i \u0111\u1ed9 h\u00f2a nh\u00e3, th\u00e2n thi\u1ec7n.<\/span><\/p>\n

– K\u1ecbch b\u1ea3n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m \u2013 d\u1ecbch v\u1ee5 \u1ee9ng v\u1edbi nhu c\u1ea7u d\u1ef1a tr\u00ean th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng<\/span><\/p>\n

– So s\u00e1nh \u01b0u th\u1ebf v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<\/span><\/p>\n

– \u0110\u01b0a ra l\u1ee3i \u00edch v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a s\u1ea3n ph\u1ea9m \u0111ang b\u00e1n<\/span><\/p>\n

B\u01b0\u1edbc 5: Trao d\u1ed3i kh\u1ea3 n\u0103ng \u1ee9ng bi\u1ebfn \u0111a d\u1ea1ng<\/span><\/h3>\n

Th\u1ef1c t\u1ebf lu\u00f4n c\u00f3 nh\u1eefng \u0111i\u1ec1u b\u1ea5t ng\u1edd v\u00e0 lu\u00f4n c\u00f3 nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1c nhau d\u00f9 chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n \u0111a d\u1ea1ng \u0111\u1ebfn \u0111\u00e2u. Ch\u1eb3ng h\u1ea1n nh\u01b0 khi g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng g\u1eb7p \u0111\u01b0\u1ee3c ng\u01b0\u1eddi c\u00f3 \u0111\u1ee7 kh\u1ea3 n\u0103ng\u00a0\u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, ho\u1eb7c kh\u00e1c h\u00e0ng kh\u00f3 t\u00ednh. Do \u0111\u00f3, nh\u00e2n vi\u00ean CSKH c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 \u1ee9ng bi\u1ebfn cho kh\u00f4n kh\u00e9o.<\/span><\/p>\n

Vi\u1ec7c \u0111\u00e0o t\u1ea1o v\u1ec1 kh\u1ea3 n\u0103ng \u1ee9ng bi\u1ebfn linh ho\u1ea1t, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p x\u1eed l\u00fd m\u1eabu trong nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00f3 l\u00e0 r\u1ea5t quan tr\u1ecdng, v\u00ec \u0111\u00e2y l\u00e0 kho\u1ea3nh kh\u1eafc doanh nghi\u1ec7p d\u1ec5 \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng nh\u1ea5t n\u1ebfu kh\u00f4ng c\u00f3 gi\u1ea3i ph\u00e1p h\u1ee3p l\u00fd.<\/span><\/p>\n

\"k\u1ecbch<\/span><\/p>\n

T\u1ea1i BellSystem24 Vietnam, \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean CSKH \u0111\u01b0\u1ee3c trau d\u1ed3i ki\u1ebfn th\u1ee9c v\u00e0 \u0111\u00e0o t\u1ea1o v\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng gi\u00e0u kinh nghi\u1ec7m h\u01a1n 13 n\u0103m n\u0103m tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u00f9ng v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 4.0 ti\u00ean ti\u1ebfn. Hi\u1ec3u r\u00f5 t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong k\u1ef7 nguy\u00ean s\u1ed1, BellSystem24-Vietnam\u00a0l\u00e0 \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c tri\u1ec3n khai v\u00e0 \u0111\u00e0o t\u1ea1o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\/telesales\/telemarketing m\u00e0 r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn c\u1ee7a Vi\u1ec7t Nam tin t\u01b0\u1edfng h\u1ee3p t\u00e1c nh\u01b0:\u00a0Vinafone, Viettel, Yamaha, Prudential, Vietjet…<\/strong><\/span><\/p>","protected":false},"excerpt":{"rendered":"

Even when selling \u2013 closing deals, managing information, or providing after-sales customer care\u2026 even if [\u2026]<\/p>","protected":false},"author":1,"featured_media":6666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[44],"class_list":["post-6766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc","tag-dao-tao"],"acf":[],"yoast_head":"\n5 B\u01af\u1edaC X\u00c2Y D\u1ef0NG K\u1ecaCH B\u1ea2N N\u00d3I CHUY\u1ec6N V\u1edaI KH\u00c1CH H\u00c0NG HO\u00c0N H\u1ea2O - 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