{"id":6770,"date":"2020-09-12T14:40:01","date_gmt":"2020-09-12T07:40:01","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6770"},"modified":"2020-09-12T14:40:01","modified_gmt":"2020-09-12T07:40:01","slug":"giai-phap-thu-hoi-cong-no-qua-dien-thoai-hieu-qua","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/giai-phap-thu-hoi-cong-no-qua-dien-thoai-hieu-qua\/","title":{"rendered":"GI\u1ea2I PH\u00c1P THU H\u1ed2I C\u00d4NG N\u1ee2 QUA \u0110I\u1ec6N THO\u1ea0I HI\u1ec6U QU\u1ea2."},"content":{"rendered":"

1. Th\u1ef1c tr\u1ea1ng thu h\u1ed3i n\u1ee3 hi\u1ec7n nay.<\/span><\/h2>\n

Hi\u1ec7n nay, c\u00e1c s\u1ea3n ph\u1ea9m v\u1ec1 t\u00e0i ch\u00ednh v\u00e0 t\u00edn d\u1ee5ng \u0111ang ph\u00e1t tri\u1ec3n ng\u00e0y c\u00e0ng \u0111a d\u1ea1ng. Xu h\u01b0\u1edbng cho vay ti\u00eau d\u00f9ng t\u00e0i ch\u00ednh \u0111ang tr\u1edf n\u00ean th\u1ecbnh h\u00e0nh \u1edf Vi\u1ec7t Nam. Th\u1ed1ng k\u00ea c\u1ee7a Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc (NHNN) cho th\u1ea5y, n\u1ebfu nh\u01b0 cu\u1ed1i n\u0103m 2012, t\u1ed5ng d\u01b0 n\u1ee3 cho vay ti\u00eau d\u00f9ng n\u00f3i chung kho\u1ea3ng 230.000 t\u1ec9 \u0111\u1ed3ng, chi\u1ebfm 8% t\u1ed5ng d\u01b0 n\u1ee3 t\u00edn d\u1ee5ng c\u1ee7a n\u1ec1n kinh t\u1ebf th\u00ec \u0111\u1ebfn cu\u1ed1i n\u0103m 2018, d\u01b0 n\u1ee3 t\u00edn d\u1ee5ng ti\u00eau d\u00f9ng \u0111\u1ea1t kho\u1ea3ng 1,6 tri\u1ec7u t\u1ec9 \u0111\u1ed3ng (g\u1ea5p 6.9\u00a0l\u1ea7n n\u0103m 2012), chi\u1ebfm kho\u1ea3ng 20% t\u1ed5ng d\u01b0 n\u1ee3 c\u1ee7a n\u1ec1n kinh t\u1ebf.\u00a0<\/span><\/p>\n

Tuy c\u00f2n r\u1ea5t nhi\u1ec1u ti\u1ec1m n\u0103ng \u0111\u1ec3 t\u0103ng tr\u01b0\u1edfng nh\u01b0ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh cho vay ti\u00eau d\u00f9ng t\u1ea1i Vi\u1ec7t Nam \u0111ang ng\u00e0y c\u00e0ng g\u1eb7p nhi\u1ec1u th\u00e1ch th\u1ee9c.<\/span><\/p>\n

V\u1ec1 c\u00e1c nh\u00e2n t\u1ed1 ch\u1ee7 quan, th\u00e1ch th\u1ee9c \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd n\u1ee3 x\u1ea5u (n\u1ed5i l\u00ean l\u00e0 c\u00f4ng t\u00e1c nh\u00e2n s\u1ef1 x\u1eed l\u00fd n\u1ee3) sau giai \u0111o\u1ea1n t\u0103ng tr\u01b0\u1edfng n\u00f3ng nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. B\u00ean c\u1ea1nh \u0111\u00f3, ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh th\u1eddi gian v\u1eeba qua c\u00f2n v\u1ea5p ph\u1ea3i nhi\u1ec1u ph\u1ea3n \u1ee9ng ti\u00eau c\u1ef1c t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Trong \u0111\u00f3, n\u1ed5i c\u1ed9m l\u00e0 vi\u1ec7c\u00a0ng\u01b0\u1eddi ti\u00eau d\u00f9ng khi\u1ebfu n\u1ea1i<\/strong>\u00a0c\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh thu h\u1ed3i n\u1ee3 mang t\u00ednh ch\u1ea5t \u0111e d\u1ecda, g\u00e2y \u00e1p l\u1ef1c \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn, t\u00e2m l\u00fd; cung c\u1ea5p th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c, kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7, g\u00e2y nh\u1ea7m l\u1eabn…\u00a0<\/span><\/p>\n

\"d\u1ecbch<\/span><\/p>\n

Th\u00f4ng th\u01b0\u1eddng, b\u1ed9 ph\u1eadn T\u00e0i ch\u00ednh th\u01b0\u1eddng b\u1ecb qu\u00e1 t\u1ea3i v\u1edbi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c \u0111\u1ed3 s\u1ed9 m\u1ed7i khi quy\u1ebft to\u00e1n n\u1ee3 v\u1edbi s\u1ed1 l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch h\u00e0ng. Kh\u00f4ng \u00edt doanh nghi\u1ec7p Vi\u1ec7t Nam hi\u1ec7n t\u1ea1i s\u1eed d\u1ee5ng b\u1ed9 ph\u1eadn K\u1ebf to\u00e1n \u2013 T\u00e0i ch\u00ednh th\u00e0nh ngu\u1ed3n l\u1ef1c \u0111\u1ec3 thu h\u1ed3i n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng, vi\u1ec7c n\u00e0y c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng v\u1edbi quy m\u00f4 nh\u1ecf nh\u01b0ng d\u1ec5 g\u00e2y c\u00e1c r\u1ee7i ro:\u00a0<\/span><\/p>\n

R\u1ee7i ro 1:<\/strong>\u00a0vi\u1ec7c thi\u1ebfu chuy\u00ean m\u00f4n h\u00f3a trong b\u1ed9 ph\u1eadn T\u00e0i ch\u00ednh \u2013 m\u1ed9t trong nh\u1eefng b\u1ed9 ph\u1eadn c\u1ea7n s\u1ef1 ch\u00ednh x\u00e1c nh\u1ea5t trong doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 nh\u1ea7m l\u1eabn kh\u00f4ng \u0111\u00e1ng c\u00f3 trong vi\u1ec7c quy tr\u00ecnh qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh. Vi\u1ec7c gi\u1ea3m b\u1edbt workload, \u0111\u01b0a b\u1ed9 ph\u1eadn T\u00e0i ch\u00ednh t\u1eadp trung v\u00e0o c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd s\u1ebd h\u1ea1n ch\u1ebf nh\u1ea7m l\u1eabn trong vi\u1ec7c t\u00ednh to\u00e1n, \u0111\u01b0a ra c\u00e1c s\u1ed1 li\u1ec7u c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi x\u1eed l\u00fd c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh nhanh ch\u00f3ng h\u01a1n.<\/span><\/p>\n

R\u1ee7i ro 2:\u00a0<\/strong>vi\u1ec7c thu h\u1ed3i n\u1ee3 kh\u00f4ng c\u00f3 quy chu\u1ea9n b\u00e0i b\u1ea3n c\u00f3 th\u1ec3 ph\u00e1 h\u1ee7y m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p c\u1ee7a c\u00f4ng ty v\u1edbi \u0111\u1ed1i t\u00e1c, kh\u00e1ch h\u00e0ng. Vi\u1ec7c thu h\u1ed3i n\u1ee3 l\u00e0 m\u1ed9t c\u00f4ng t\u00e1c nh\u1ea1y c\u1ea3m, c\u1ea7n s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a c\u01b0\u01a1ng quy\u1ebft v\u00e0 nh\u1eb9 nh\u00e0ng v\u00e0 l\u00ean c\u00e1c k\u1ecbch b\u1ea3n t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3, \u0111i\u1ec1u m\u00e0 b\u1ed9 ph\u1eadn T\u00e0i ch\u00ednh c\u1ee7a doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 \u0111\u1ea3m nhi\u1ec7m h\u1ebft.\u00a0<\/span><\/p>\n

Ch\u00ednh v\u00ec l\u1ebd \u0111\u00f3, vi\u1ec7c outsource (thu\u00ea ngo\u00e0i) c\u00f4ng t\u00e1c Thu h\u1ed3i n\u1ee3 cho \u0111\u1ed1i t\u00e1c chuy\u00ean nghi\u1ec7p ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u h\u01a1n tr\u00ean th\u1ebf gi\u1edbi c\u0169ng nh\u01b0 t\u1ea1i Vi\u1ec7t Nam.\u00a0<\/em><\/span><\/p>\n

2. Gi\u1ea3i ph\u00e1p thu h\u1ed3i n\u1ee3 hi\u1ec7u qu\u1ea3.<\/span><\/h2>\n

Th\u1ea5u hi\u1ec3u nh\u1eefng nhu c\u1ea7u c\u1ea5p thi\u1ebft c\u1ee7a c\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh, c\u00e1c ng\u00e2n h\u00e0ng n\u00f3i ri\u00eang v\u00e0 c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t Nam n\u00f3i chung, Bellsystem24-Vietnam \u0111\u00e3 x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p thu h\u1ed3i n\u1ee3 t\u00edn ch\u1ea5p hi\u1ec7u qu\u1ea3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh qua th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ef1c t\u1ebf.\u00a0<\/span><\/p>\n

\"c\u00e1ch<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng\u00a0kh\u00e1c bi\u1ec7t, \u0111\u1ea3m b\u1ea3o t\u00ednh hi\u1ec7u qu\u1ea3 trong c\u00f4ng t\u00e1c thu h\u1ed3i n\u1ee3.<\/span><\/h3>\n

H\u1ec7 th\u1ed1ng thi\u1ebft l\u1eadp theo b\u1eadc thang c\u1ea5p \u0111\u1ed9<\/strong><\/span><\/h4>\n

H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd s\u1ebd ph\u00e2n c\u1ea5p kh\u00e1ch h\u00e0ng vay t\u00edn d\u1ee5ng theo c\u00e1c c\u1ea5p \u0111\u1ed9 kh\u00e1c nhau d\u1ef1a v\u00e0o m\u1ee9c \u0111\u1ed9 \u0111\u00e1nh gi\u00e1 v\u1ec1 r\u1ee7i ro t\u00edn d\u1ee5ng. T\u1ea7n su\u1ea5t v\u00e0 th\u1eddi gian ti\u1ebfp c\u1eadn s\u1ebd \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 r\u1ee7i ro l\u1edbn d\u1ea7n c\u1ee7a kh\u00e1ch n\u1ee3.\u00a0<\/span><\/p>\n

Th\u00f4ng \u0111i\u1ec7p ph\u00f9 h\u1ee3p<\/strong><\/span><\/h4>\n

Th\u00f4ng \u0111i\u1ec7p g\u1eedi t\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng linh ho\u1ea1t v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi c\u1ea5p \u0111\u1ed9 r\u1ee7i ro t\u00edn d\u1ee5ng kh\u00e1c nhau.\u00a0<\/span><\/p>\n

Th\u00f4ng tin trao \u0111\u1ed5i v\u1edbi kh\u00e1ch n\u1ee3 s\u1ebd \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb c\u1ea9n th\u1eadn, c\u1eadp nh\u1eadp t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng, kh\u1ea3 n\u0103ng t\u00e0i ch\u00ednh, c\u00e1c ngu\u1ed3n thu \u0111ang v\u00e0 s\u1ebd c\u00f3 c\u1ee7a kh\u00e1ch n\u1ee3.\u00a0 \u0110\u1ec3 h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng cam k\u1ebft kh\u00f4ng c\u00f3 ch\u1ee7 \u0111\u00edch nh\u01b0 \u201cHi\u1ec7n t\u1ea1i doanh nghi\u1ec7p \u0111ang g\u1eb7p kh\u00e1 nhi\u1ec1u kh\u00f3 kh\u0103n, khi n\u00e0o c\u00f3 ngu\u1ed3n ti\u1ec1n th\u00ec ch\u00fang t\u00f4i s\u1ebd thanh to\u00e1n ngay\u2026\u201d, vi\u1ec7c chu\u1ea9n b\u1ecb th\u00f4ng tin m\u1ed9t c\u00e1ch chu \u0111\u00e1o \u0111\u1ec3 ki\u1ec3m tra ch\u00e9o nh\u1eefng th\u00f4ng tin m\u00e0 kh\u00e1ch n\u1ee3 \u0111\u1ec1 c\u1eadp l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft, qua \u0111\u00f3 nh\u00e2n vi\u00ean thu n\u1ee3 s\u1ebd c\u00f3 b\u1eb1ng ch\u1ee9ng trao \u0111\u1ed5i c\u0169ng nh\u01b0 ph\u1ea3n bi\u1ec7n hi\u1ec7u qu\u1ea3 \u0111\u1ed1i v\u1edbi kh\u00e1ch n\u1ee3.<\/span><\/p>\n

Th\u1eddi gian ti\u1ebfp c\u1eadn linh ho\u1ea1t<\/strong><\/span><\/h4>\n

S\u1ef1 linh ho\u1ea1t c\u1ee7a k\u00eanh\u00a0Call\/Contact center<\/a><\/span>\u00a0cho ph\u00e9p c\u00f4ng ty d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi li\u00ean quan (c\u1ee7a kh\u00e1ch h\u00e0ng) khi c\u1ea7n thi\u1ebft t\u1ea1i c\u00e1c m\u1ed1c th\u1eddi gian kh\u00e1c nhau do \u0111\u00f3 t\u0103ng hi\u1ec7u qu\u1ea3 ti\u1ebfp c\u1eadn, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c kho\u1ea3n n\u1ee3 x\u1ea5u. C\u1ee5 th\u1ec3 th\u1eddi \u0111i\u1ec3m v\u00e0 t\u1ea7n su\u1ea5t g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u00f2i n\u1ee3 \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp d\u1ef1a v\u00e0o r\u1ee7i ro c\u1ee7a m\u00f3n n\u1ee3.\u00a0<\/span><\/p>\n

\u0110\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 chuy\u00ean bi\u1ec7t<\/strong><\/span><\/h4>\n

Nh\u00e2n s\u1ef1 t\u1ea1i Bellsystem24-Vietnam lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u00e0 t\u00e1i \u0111\u00e0o t\u1ea1o \u0111\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c kh\u00f4ng ch\u1ec9 k\u1ef9 n\u0103ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n \u0111\u00e1p \u1ee9ng nh\u1eefng y\u00eau c\u1ea7u kh\u1eaft khe v\u1ec1 nghi\u1ec7p v\u1ee5 \u0111\u1eb7c th\u00f9 n\u00e0y.<\/span><\/p>\n

V\u1edbi nh\u1eefng ti\u1ec7n \u00edch tr\u00ean, d\u1ecbch v\u1ee5 thu h\u00f4\u0300i n\u01a1\u0323 nh\u1eafc thanh to\u00e1n c\u1ee7a Bellsystem24-Vietnam lu\u00f4n gi\u00fap c\u00e1c Doanh nghi\u1ec7p t\u0103ng t\u1ec9 l\u1ec7 thu h\u1ed3i n\u1ee3, \u0111\u1ea3m b\u1ea3o k\u1ebf ho\u1ea1ch thu h\u1ed3i n\u1ee3 v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c chi ph\u00ed c\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c thu h\u1ed3i n\u1ee3 cho doanh nghi\u1ec7p.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

1. Th\u1ef1c tr\u1ea1ng thu h\u1ed3i n\u1ee3 hi\u1ec7n nay. Hi\u1ec7n nay, c\u00e1c s\u1ea3n ph\u1ea9m v\u1ec1 t\u00e0i ch\u00ednh v\u00e0 t\u00edn d\u1ee5ng \u0111ang 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