{"id":6789,"date":"2021-09-12T15:10:00","date_gmt":"2021-09-12T08:10:00","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6789"},"modified":"2021-09-12T15:10:00","modified_gmt":"2021-09-12T08:10:00","slug":"3-yeu-to-tang-hieu-qua-khai-thac-khach-hang-bao-hiem-nhan-tho","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/3-yeu-to-tang-hieu-qua-khai-thac-khach-hang-bao-hiem-nhan-tho\/","title":{"rendered":"3 FACTORS TO INCREASE THE EFFECTIVENESS OF LIFETIME INSURANCE CUSTOMER EXPLOITATION."},"content":{"rendered":"

Theo nghi\u00ean c\u1ee9u, t\u1ea1i c\u00e1c n\u01b0\u1edbc nh\u01b0 M\u1ef9, Nh\u1eadt B\u1ea3n hay ch\u00e2u \u00c2u,… ch\u1ec9 c\u00f3 kho\u1ea3ng 10% d\u00e2n s\u1ed1 ch\u01b0a mua b\u1ea3o hi\u1ec3m, c\u00f2n \u1edf Vi\u1ec7t Nam, con s\u1ed1 n\u00e0y l\u00e0 t\u1edbi h\u01a1n 90%. H\u00e3y t\u1ea1m\u00a0g\u1ecdi con s\u1ed1 h\u01a1n 90% n\u00e0y l\u00e0 \u201ckh\u00e1ch h\u00e0ng l\u1ea1\u201d.\u201cNgu\u1ed3n kh\u00e1ch h\u00e0ng l\u1ea1\u201d n\u00e0y ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 s\u1ed1ng c\u00f2n, l\u00e0 c\u0103n nguy\u00ean th\u1ea5t b\u1ea1i c\u1ee7a c\u00e1c doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m. V\u00ec v\u1eady \u0111\u1ed5i m\u1edbi c\u00e1ch ti\u1ebfp c\u1eadn v\u00e0 khai th\u00e1c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c quan t\u00e2m h\u00e0ng \u0111\u1ea7u trong c\u00e1ch doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m.\u00a0<\/span><\/p>\n

\"kh\u00e1ch<\/span><\/p>\n

1. \u0110\u1ed5i m\u1edbi trong chu tr\u00ecnh b\u00e1n b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd.<\/span><\/h2>\n

M\u1ed9t chu tr\u00ecnh b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng th\u01b0\u1eddng g\u1ed3m: t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng; g\u1ecdi \u0111i\u1ec7n \u0111\u1eb7t h\u1eb9n; ti\u1ebfp x\u00fac tr\u00ecnh b\u00e0y s\u1ea3n ph\u1ea9m; \u1ee9ng x\u1eed v\u1edbi l\u1eddi t\u1eeb ch\u1ed1i v\u00e0 ch\u1ed1t h\u1ee3p \u0111\u1ed3ng; cu\u1ed1i c\u00f9ng l\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 xin l\u1eddi gi\u1edbi thi\u1ec7u. Tuy nhi\u00ean, theo th\u1eddi gian, quy tr\u00ecnh n\u00e0y kh\u00f4ng c\u00f2n ph\u00f9 h\u1ee3p v\u1edbi th\u1ecb tr\u01b0\u1eddng v\u00e0 th\u1eadm ch\u00ed c\u00f2n t\u1ea1o ra nh\u1eefng \u201ch\u1ec7 l\u1ee5y\u201d v\u1ec1 nh\u1eadn di\u1ec7n v\u1edbi s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m. Nhi\u1ec1u kh\u00e1ch h\u00e0ng sau khi nghe 2 t\u1eeb \u201cb\u1ea3o hi\u1ec3m\u201d h\u1ecd \u0111\u00e3 l\u1eadp t\u1ee9c c\u00fap m\u00e1y.\u00a0<\/span><\/p>\n

Read more:\u00a0C\u00e1ch x\u1eed l\u00fd khi g\u1eb7p kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh.<\/a><\/span><\/p>\n

\"c\u00e1ch<\/span><\/p>\n

\u1ede m\u1ed9t s\u1ed1 n\u01b0\u1edbc ph\u00e1t tri\u1ec3n nh\u01b0 M\u1ef9, quy tr\u00ecnh bao g\u1ed3m:<\/strong>\u00a0H\u00e3y b\u00e1n b\u1ea3n th\u00e2n m\u00ecnh tr\u01b0\u1edbc; h\u00e3y b\u00e1n s\u1ef1 tinh th\u00f4ng c\u1ee7a b\u1ea1n; h\u00e3y b\u00e1n tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ea1n; h\u00e3y b\u00e1n\/ kh\u01a1i g\u1ee3i nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng; h\u00e3y b\u00e1n nh\u1eefng l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m; b\u01b0\u1edbc cu\u1ed1i m\u1edbi l\u00e0 b\u00e1n (gi\u1edbi thi\u1ec7u) s\u1ea3n ph\u1ea9m. M\u00f4 h\u00ecnh n\u00e0y c\u00e0ng nh\u1ea5n m\u1ea1nh vi\u1ec7c ch\u1ec9 \u0111\u01a1n thu\u1ea7n \u0111\u01b0a ra 1 s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao v\u1edbi nhi\u1ec1u d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n hay gi\u00e1 c\u1ea3 t\u1ed1t h\u01a1n kh\u00f4ng gi\u00fap b\u1ea1n t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t hay \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m. Vi\u1ec7c \u201cb\u00e1n tr\u00e1ch nhi\u1ec7m\u201d – \u201cb\u00e1n b\u1ea3n th\u00e2n\u201d tr\u01b0\u1edbc ti\u00ean thay v\u00ec n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m \u0111\u1ea7u ti\u00ean gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u00eam \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng t\u1eeb ng\u01b0\u1eddi t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp cho \u0111\u1ebfn doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m.<\/span><\/p>\n

M\u1ed7i doanh nghi\u1ec7p h\u00e3y d\u1ea7n \u0111\u1ed5i m\u1edbi chu tr\u00ecnh b\u00e1n h\u00e0ng \u0111\u1ec3 th\u00edch \u1ee9ng v\u1edbi nh\u1eefng th\u00f3i quen m\u1edbi c\u1ee7a th\u1eddi k\u1ef3 c\u00f4ng ngh\u1ec7 s\u1ed1, d\u1ea7n tho\u00e1t kh\u1ecfi chu tr\u00ecnh truy\u1ec1n th\u1ed1ng, ph\u00e1 b\u1ecf nh\u1eefng quan ni\u1ec7m v\u1ec1 chu tr\u00ecnh c\u0169, thu h\u00fat nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi.<\/span><\/p>\n

2. \u0110\u1ed5i m\u1edbi v\u1ec1 h\u00ecnh \u1ea3nh & ho\u1ea1t \u0111\u1ed9ng<\/span><\/h2>\n

Khi h\u00ecnh \u1ea3nh ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t th\u1eddi gian d\u00e0i s\u1ebd g\u00e2y ra s\u1ef1 nh\u00e0m ch\u00e1n v\u00e0 kh\u00f4ng c\u00f3 t\u00ednh c\u1ea1nh tranh, \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi th\u1ecb tr\u01b0\u1eddng kh\u00f4ng ng\u1eebng thay \u0111\u1ed5i hi\u1ec7n nay. Th\u1ef1c t\u1ebf th\u1ecb tr\u01b0\u1eddng cho th\u1ea5y, x\u00e2y d\u1ef1ng m\u1ed9t h\u00ecnh \u1ea3nh n\u0103ng \u0111\u1ed9ng, hi\u1ec7n \u0111\u1ea1i ph\u00f9 h\u1ee3p v\u1edbi xu h\u01b0\u1edbng l\u00e0 c\u00e1ch m\u00e0 c\u00e1c doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m \u0111ang th\u1ef1c hi\u1ec7n. C\u00e1c doanh nghi\u1ec7p c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng m\u00f4 h\u00ecnh mang t\u00ednh th\u1eddi v\u1ee5 nh\u01b0ng c\u0169ng r\u1ea5t c\u00f3 t\u00e1c d\u1ee5ng v\u1ec1 m\u1eb7t ti\u1ebfp c\u1eadn \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.\u00a0<\/span><\/p>\n

\u0110\u1ea1i di\u1ec7n Prudential Vi\u1ec7t Nam chia s\u1ebb v\u1ec1 vi\u1ec7c sau khi khai tr\u01b0\u01a1ng m\u00f4 h\u00ecnh pop – up store \u0111\u00e3 t\u1ea1o \u0111\u01b0\u1ee3c hi\u1ec7u \u1ee9ng v\u00e0 s\u1ef1 quan t\u00e2m \u0111\u1eb7c bi\u1ec7t \u1edf m\u1ed7i \u0111\u1ecba \u0111i\u1ec3m n\u00f3 xu\u1ea5t hi\u1ec7n. Theo kh\u1ea3o s\u00e1t th\u00ec c\u00e1c kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng th\u00edch s\u1ef1 \u0111\u1ed9c \u0111\u00e1o v\u00e0 m\u1edbi l\u1ea1 c\u1ee7a m\u00f4 h\u00ecnh n\u00e0y. M\u00f4 h\u00ecnh kh\u00f4ng mang t\u00ednh th\u01b0\u01a1ng m\u1ea1i m\u00e0 t\u1eadp trung v\u00e0o ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 c\u00f3 nh\u1eefng c\u00e1i nh\u00ecn m\u1edbi v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u.\u00a0<\/span><\/p>\n

3. \u0110\u1ed5i m\u1edbi c\u00e1ch ti\u1ebfp x\u00fac v\u00e0 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/h2>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng kh\u00f4ng ch\u1ec9 c\u1ee7a ri\u00eang doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m. B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 \u201cng\u01b0\u1eddi c\u1ee7a c\u00f4ng ch\u00fang\u201d ti\u1ebfp x\u00fac v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. Trong doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m, mu\u1ed1n thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u00ec vi\u1ec7c \u0111\u1ed5i m\u1edbi trong kh\u00e2u ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 n\u00e2ng cao v\u1ecb th\u1ebf c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n

\"ch\u0103m<\/span><\/p>\n

Ngo\u00e0i vi\u1ec7c s\u1edf h\u1eefu m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng nh\u1ea5t \u0111\u1ecbnh nh\u01b0: ki\u00ean nh\u1eabn, ch\u00fa t\u00e2m, k\u1ef9 n\u0103ng l\u1eafng nghe,… th\u00ec vi\u1ec7c \u0111\u1ed5i m\u1edbi v\u00e0 t\u00ecm hi\u1ec3u c\u00e1c ki\u1ebfn th\u1ee9c b\u1ea3n th\u00e2n s\u1ebd gi\u00fap t\u01b0 v\u1ea5n vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ecdc v\u1ecb kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 l\u00f4i k\u00e9o v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i \u201c\u0111\u1ed5 g\u1ee5c\u201d.<\/span><\/p>\n

Vi\u1ec7c \u0111\u1ed5i m\u1edbi k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3 s\u1ef1 \u0111\u1ea7u t\u01b0 t\u00ecm hi\u1ec3u, c\u00f3 th\u1ec3 m\u1ea5t th\u1eddi gian kh\u00e1 l\u00e2u \u0111\u1ed1i v\u1edbi t\u00f9y t\u1eebng c\u00e1 nh\u00e2n t\u01b0 v\u1ea5n vi\u00ean. C\u00f9ng v\u1edbi \u0111\u00f3 c\u00e1c doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m c\u0169ng ch\u1ecdn vi\u1ec7c \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n nh\u1eb1m t\u1ea1o s\u1ef1 \u0111\u1ed5i m\u1edbi \u0111\u1ed3ng \u0111\u1ec1u, c\u00f3 n\u1ec1n t\u1ea3ng cho c\u00e1c t\u01b0 v\u1ea5n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng thu\u00ea ngo\u00e0i – bi\u1ec7n ph\u00e1p gi\u00fap \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 nhanh ch\u00f3ng cho doanh nghi\u1ec7p.<\/span><\/p>\n

BellSystem 24 Vietnam \u2013 S\u1ed1 1 Vi\u1ec7t Nam v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ng\u00e0nh b\u1ea3o hi\u1ec3m.<\/span><\/h3>\n

V\u1edbi kinh nghi\u1ec7m h\u01a1n 13 n\u0103m ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c Call Center & BPO, Bellsystem24-Vietnam \u0111\u00e3 h\u1ed7 tr\u1ee3, \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng nhi\u1ec1u doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m l\u1edbn t\u1ea1i Vi\u1ec7t Nam. C\u1ee5 th\u1ec3 c\u00e1c gi\u1ea3i ph\u00e1p bao g\u1ed3m:<\/span><\/p>\n

– Gi\u1ea3i ph\u00e1p h\u1ec7 th\u1ed1ng Call\/Contact center<\/span><\/p>\n

– Telemarketing\/Telesales<\/span><\/p>\n

– \u0110o l\u01b0\u1eddng – Kh\u1ea3o s\u00e1t – T\u01b0 v\u1ea5n<\/span><\/p>\n

– \u0110\u00e0o t\u1ea1o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/span><\/p>\n

– Tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1<\/span><\/p>\n

D\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n c\u1ee7a BellSystem24-Vietnam gi\u00fap\u00a0khai th\u00e1c tri\u1ec7t \u0111\u1ec3 m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac, t\u1eeb \u0111\u00f3 gia t\u0103ng doanh s\u1ed1 v\u00e0 ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p!<\/em><\/span><\/p>","protected":false},"excerpt":{"rendered":"

Theo nghi\u00ean c\u1ee9u, t\u1ea1i c\u00e1c n\u01b0\u1edbc nh\u01b0 M\u1ef9, Nh\u1eadt B\u1ea3n hay ch\u00e2u \u00c2u,… ch\u1ec9 c\u00f3 kho\u1ea3ng 10% d\u00e2n s\u1ed1 ch\u01b0a […]<\/p>","protected":false},"author":1,"featured_media":6790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\n3 Y\u1ebeU T\u1ed0 T\u0102NG HI\u1ec6U QU\u1ea2 KHAI TH\u00c1C KH\u00c1CH H\u00c0NG B\u1ea2O HI\u1ec2M NH\u00c2N TH\u1ecc. - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Theo th\u1ed1ng k\u00ea c\u00f3 t\u1edbi 90% d\u00e2n s\u1ed1 Vi\u1ec7t Nam ch\u01b0a mua b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd. 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