{"id":6799,"date":"2020-09-12T15:34:19","date_gmt":"2020-09-12T08:34:19","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6799"},"modified":"2020-09-12T15:34:19","modified_gmt":"2020-09-12T08:34:19","slug":"tang-loi-nhuan-tu-dich-vu-contact-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/","title":{"rendered":"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER"},"content":{"rendered":"

M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a John Larson (t\u00e1c gi\u1ea3 cu\u1ed1n s\u00e1ch 10 Big Ideas for Customer Experience Success) v\u00e0o n\u0103m 2014 \u0111\u00e3 ch\u1ec9 ra m\u1ed9t s\u1ef1 th\u1eadt r\u1eb1ng:\u00a0<\/strong><\/p>\n

(1) Nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng g\u1eb7p ph\u1ea3i s\u1ef1 c\u1ed1 chi 100$ cho s\u1ea3n ph\u1ea9m<\/p>\n

(2) Nh\u1eefng kh\u00e1ch g\u1eb7p ph\u1ea3i s\u1ef1 c\u1ed1 kh\u00f4ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd th\u1ecfa \u0111\u00e1ng gi\u1ea3m 80%\u00a0chi ti\u00eau cho s\u1ea3n ph\u1ea9m trong 3 th\u00e1ng ti\u1ebfp theo<\/p>\n

(3) Nh\u1eefng kh\u00e1ch h\u00e0ng g\u1eb7p s\u1ef1 c\u1ed1 v\u00e0 \u0111\u01b0\u1ee3c x\u1eed l\u00fd th\u1ecfa \u0111\u00e1ng b\u1edfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 chi 106$ – nhi\u1ec1u h\u01a1n 6% so v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng g\u1eb7p s\u1ef1 c\u1ed1 v\u00e0 nhi\u1ec1u h\u01a1n 430% so v\u1edbi\u00a0 \u00a0 \u00a0 kh\u00e1ch h\u00e0ng b\u1ecb x\u1eed l\u00fd kh\u00f4ng th\u1ecfa \u0111\u00e1ng.<\/p>\n

\"d\u1ecbch<\/p>\n

S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5\u00a0m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n\u00a0c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.Trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 4.0 s\u1ebd\u00a0kh\u00f4ng c\u00f2n l\u00e0 nh\u1eefng cu\u1ed9c g\u1ecdi telesales, telemarketing \u0111\u01a1n thu\u1ea7n m\u00e0 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n k\u1ebft h\u1ee3p v\u1edbi s\u1ef1 c\u1ea3i ti\u1ebfn c\u1ee7a c\u00f4ng ngh\u1ec7.<\/p>\n

\u0110\u1ed3ng h\u00e0nh c\u00f9ng s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a\u00a0doanh nghi\u1ec7p, Bellsystem24-Vietnam\u00a0\u0111\u00e3 cung c\u1ea5p nh\u1eefng Gi\u1ea3i ph\u00e1p Contact Center to\u00e0n di\u1ec7n v\u1edbi ch\u1ee9c n\u0103ng v\u01b0\u1ee3t b\u1eadc trong vi\u1ec7c t\u00edch h\u1ee3p \u0111a k\u00eanh, h\u1ed7 tr\u1ee3 t\u1eeb xa, k\u1ebft h\u1ee3p v\u1edbi h\u00ecnh th\u1ee9c t\u01b0\u01a1ng t\u00e1c b\u1eb1ng k\u00eanh tho\u1ea1i v\u00e0 video tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

T\u1ea1o ra l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng t\u1eeb c\u00f4ng ngh\u1ec7 Contact\/Call Center h\u1ed7 tr\u1ee3 t\u1ed1i \u01b0u cho m\u1ecdi Doanh nghi\u1ec7p \u1edf c\u1ea3 3 giai \u0111o\u1ea1n:\u00a0<\/strong><\/p>\n

(1) Lead Generation (Pre-Sales)<\/p>\n

(2) Support providing\/answering questions or requests from customers (during the sales process)<\/p>\n

(3) ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, gia t\u0103ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u (sau b\u00e1n h\u00e0ng)<\/p>\n

Nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t\u00a0v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a gi\u1ea3i ph\u00e1p Contact Center t\u1ea1i Bellsystem24-Vietnam<\/strong><\/h2>\n

\u0110a k\u00eanh t\u00edch h\u1ee3p (Omni-channel)<\/h3>\n

Vi\u1ec7c t\u00edch h\u1ee3p \u0111a k\u00eanh (Omni \u2013 channel) mang \u0111\u1ebfn doanh nghi\u1ec7p c\u01a1 h\u1ed9i b\u1ee9c ph\u00e1 doanh thu b\u00e1n h\u00e0ng, \u0111\u1ed3ng th\u1eddi gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi nh\u1ea5t, t\u0103ng c\u01b0\u1eddng s\u1ef1 ph\u1ed1i h\u1ee3p v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c c\u1ea3n tr\u1edf qu\u00e1 tr\u00ecnh mua h\u00e0ng v\u00e0 giao ti\u1ebfp.<\/p>\n

\"Omnichannel<\/p>\n

T\u1ea1i sao ph\u1ea3i l\u00e0 Omni-Channel?<\/strong><\/h4>\n

Trong th\u1eddi \u0111i\u1ec3m th\u1ecb tr\u01b0\u1eddng b\u00e1n l\u1ebb c\u1ea1nh tranh gay g\u1eaft nh\u01b0 hi\u1ec7n nay, nh\u1ea5t l\u00e0 \u0111\u1ed1i v\u1edbi E-commerce. D\u01b0\u1eddng nh\u01b0 b\u00e1n h\u00e0ng \u0111a k\u00eanh (Multi Channel) l\u00e0 \u201cch\u01b0a \u0111\u1ee7\u201d, th\u1ecb tr\u01b0\u1eddng \u0111\u00f2i h\u1ecfi nh\u1eefng y\u00eau c\u1ea7u cao h\u01a1n v\u1ec1 tr\u00e3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 th\u1ed1ng nh\u1ea5t c\u00e1c k\u00eanh l\u1ea1i v\u1edbi nhau – d\u1eabn \u0111\u1ebfn s\u1ef1 ra \u0111\u1eddi c\u1ee7a Omni-Channel v\u1edbi h\u00e0ng lo\u1ea1t l\u1ee3i \u00edch:<\/p>\n

(1) Omni-Channel gi\u00fap doanh nghi\u1ec7p n\u1eafm \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng h\u00e0ng trong kho: M\u1ed9t doanh nghi\u1ec7p c\u00f3 nhi\u1ec1u c\u01a1 s\u1edf b\u00e1n h\u00e0ng th\u00ec vi\u1ec7c s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u0111a k\u00eanh t\u00edch h\u1ee3p l\u00e0 m\u1ed9t kho\u1ea3n \u0111\u1ea7u t\u01b0 th\u00f4ng minh. L\u00fac n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 xem t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a, s\u1ed1 l\u01b0\u1ee3ng t\u1ed3n kho, \u2026, m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng nh\u1ea5t th\u00f4ng qua h\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p s\u1eb5n m\u00e0 ch\u1eb3ng ph\u1ea3i ki\u1ec3m k\u00ea h\u00e0ng h\u00f3a ph\u1ee9c t\u1ea1p. \u0110\u1ed3ng th\u1eddi, c\u00f3 nh\u1eefng th\u00f4ng b\u00e1o nhanh ch\u00f3ng v\u1ec1 t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a \u0111\u1ebfn kh\u00e1ch h\u00e0ng, tr\u00e1nh \u0111\u01b0\u1ee3c vi\u1ec7c kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1eb7t nh\u01b0ng\u00a0h\u1ebft h\u00e0ng.<\/p>\n

(2) X\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p v\u00e0 nhanh ch\u00f3ng: V\u1edbi vi\u1ec7c th\u1ed1ng nh\u1ea5t c\u00e1c k\u00eanh v\u1edbi nhau, vi\u1ec7c x\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng s\u1ebd d\u1ec5 d\u00e0ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n nhi\u1ec1u so v\u1edbi ph\u01b0\u01a1ng ph\u00e1p truy\u1ec1n th\u1ed1ng. Th\u00f4ng tin c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 g\u1eb7p ph\u1ea3i trong qu\u00e1 tr\u00ecnh mua v\u00e0 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb \u0111\u1ea7y \u0111\u1ee7 tr\u00ean h\u1ec7 th\u1ed1ng, gi\u00fap nh\u00e2n vi\u00ean x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u00f3 c\u00e1ch \u1ee9ng x\u1eed v\u00e0 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1i \u01b0u nh\u1ea5t.<\/p>\n

(3) N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/p>\n

Gi\u1ea3i ph\u00e1p Contact Center c\u1ee7a Bellsystem24-Vietnam\u00a0\u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng gi\u00fap doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch th\u1ed1ng nh\u1ea5t tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac th\u01b0\u01a1ng hi\u1ec7u, bao g\u1ed3m: K\u00eanh tho\u1ea1i, Email, Live chat, M\u1ea1ng x\u00e3 h\u1ed9i, SMS, Mobile apps\u2026 m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u nh\u1ea5t.<\/em><\/p>\n

Th\u1ed1ng nh\u1ea5t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong c\u00f9ng m\u1ed9t h\u1ec7 th\u1ed1ng.<\/h3>\n

B\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng CRM c\u1ee7a Bellsystem24-Vietnam, t\u1ea5t c\u1ea3 th\u00f4ng tin chi ti\u1ebft c\u1ee7a t\u1eadp kh\u00e1ch h\u00e0ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 ho\u00e1 v\u00e0 qu\u1ea3n tr\u1ecb tr\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t. Sau \u0111\u00f3, s\u1ebd ho\u1ea1t \u0111\u1ed9ng theo m\u1ed9t qui tr\u00ecnh th\u1ed1ng nh\u1ea5t. T\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng th\u00f4ng tin kh\u00e1ch h\u00e0ng (customer field), quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng (operation process) s\u1ebd \u0111\u01b0\u1ee3c tu\u1ef3 bi\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n ho\u00e0n to\u00e0n d\u1ef1a tr\u00ean t\u1eebng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n

Multilingual<\/h3>\n

V\u1edbi h\u01a1n 11 n\u0103m kinh nghi\u1ec7m h\u1ee3p t\u00e1c v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c t\u1ea1i Vi\u1ec7t Nam v\u00e0 n\u01b0\u1edbc ngo\u00e0i, Bellsystem24-Vietnam\u00a0th\u1ea5u hi\u1ec3u h\u01a1n h\u1ebft nhu c\u1ea7u ti\u1ebfp c\u1eadn nhi\u1ec1u t\u1eadp kh\u00e1ch h\u00e0ng trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc c\u1ee7a doanh nghi\u1ec7p.\u00a0\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean\u00a0s\u1edf h\u1eefu kh\u1ea3 n\u0103ng giao ti\u1ebfp b\u1eb1ng ngo\u1ea1i ng\u1eef t\u1ed1t, \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o theo ch\u01b0\u01a1ng tr\u00ecnh k\u0129 c\u00e0ng \u0111\u1ec3 ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd th\u00f4ng tin t\u1eeb nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc. Hi\u1ec7n nay, h\u1ec7 th\u1ed1ng Contact Center c\u1ee7a Bellsystem24-Vietnam\u00a0\u0111\u01b0\u1ee3c m\u1edf r\u1ed9ng tr\u00ean 8 lo\u1ea1i ng\u00f4n ng\u1eef: Ti\u1ebfng Vi\u1ec7t – Ti\u1ebfng Anh – Ti\u1ebfng Ph\u00e1p – Ti\u1ebfng \u00dd – Ti\u1ebfng \u0110\u1ee9c – Ti\u1ebfng Nh\u1eadt – Ti\u1ebfng Trung – Ti\u1ebfng d\u00e2n t\u1ed9c thi\u1ec3u s\u1ed1 Vi\u1ec7t Nam\u2026<\/p>\n

\"d\u1ecbch<\/p>\n

Quy tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd v\u00e0 b\u00e1o c\u00e1o th\u00f4ng tin<\/h3>\n

T\u00ednh \u0111\u1ebfn n\u0103m 2019, tr\u1ea3i qua h\u01a1n 13\u00a0n\u0103m ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c Contact Center, Bellsystem24-Vietnam \u0111\u1ee7 kinh nghi\u1ec7m & n\u0103ng l\u1ef1c \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t k\u1ecbch b\u1ea3n ti\u1ebfp nh\u1eadn – x\u1eed l\u00fd th\u00f4ng tin \u0111\u01b0\u1ee3c quy chu\u1ea9n v\u00e0 chi ti\u1ebft nh\u1ea5t. V\u1edbi kh\u1ea3 n\u0103ng t\u00f9y bi\u1ebfn k\u1ecbch b\u1ea3n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng nh\u00e2n s\u1ef1 , c\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0 s\u1ef1 h\u1ed5 tr\u1ee3 t\u1eeb c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i ti\u00ean ti\u1ebfn b\u1eadc nh\u1ea5t th\u1ebf gi\u1edbi . Ch\u00fang t\u00f4i t\u1ef1 h\u00e0o mang \u0111\u1ebfn cho \u0111\u1ed1i t\u00e1c nh\u1eefng con s\u1ed1 th\u1ed1ng k\u00ea v\u1ec1 doanh s\u1ed1, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e1ng mong \u0111\u1ee3i.<\/p>\n

K\u1ebeT N\u1ed0I NGAY V\u1edaI CH\u00daNG T\u00d4I \u0110\u1ec2 T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea TRUNG T\u00c2M CONTACT CENTER!<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a John Larson (t\u00e1c gi\u1ea3 cu\u1ed1n s\u00e1ch 10 Big Ideas for Customer Experience Success) v\u00e0o n\u0103m 2014 […]<\/p>","protected":false},"author":1,"featured_media":4295,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[42],"class_list":["post-6799","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-van-hanh","tag-dich-vu-va-giai-phap-bhs"],"acf":[],"yoast_head":"\nT\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-12T08:34:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER\",\"datePublished\":\"2020-09-12T08:34:19+00:00\",\"dateModified\":\"2020-09-12T08:34:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\"},\"wordCount\":1693,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"D\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i ph\u00e1p BSV\"],\"articleSection\":[\"V\u1eadn h\u00e0nh\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\",\"url\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\",\"name\":\"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-09-12T08:34:19+00:00\",\"dateModified\":\"2020-09-12T08:34:19+00:00\",\"description\":\"S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER - Bellsystem24 Vietnam","description":"S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/","og_locale":"en_US","og_type":"article","og_title":"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER - Bellsystem24 Vietnam","og_description":"S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.","og_url":"https:\/\/bell24vietnam.vn\/en\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2020-09-12T08:34:19+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER","datePublished":"2020-09-12T08:34:19+00:00","dateModified":"2020-09-12T08:34:19+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/"},"wordCount":1693,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage"},"thumbnailUrl":"","keywords":["D\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i ph\u00e1p BSV"],"articleSection":["V\u1eadn h\u00e0nh"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/","url":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/","name":"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-09-12T08:34:19+00:00","dateModified":"2020-09-12T08:34:19+00:00","description":"S\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n \u0111\u1ebfn t\u1eeb c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Th\u1eadm ch\u00ed, nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u1eb9p t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 t\u1ea1o cho doanh nghi\u1ec7p l\u1ee3i nhu\u1eadn b\u1ec1n v\u1eefng.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/van-hanh\/tang-loi-nhuan-tu-dich-vu-contact-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"T\u0102NG L\u1ee2I NHU\u1eacN B\u1ec0N V\u1eeeNG T\u1eea GI\u1ea2I PH\u00c1P D\u1ecaCH V\u1ee4 CONTACT CENTER"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=6799"}],"version-history":[{"count":0,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6799\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=6799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=6799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=6799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}