{"id":6828,"date":"2019-09-12T16:08:19","date_gmt":"2019-09-12T09:08:19","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6828"},"modified":"2019-09-12T16:08:19","modified_gmt":"2019-09-12T09:08:19","slug":"doanh-nghiep-nhat-vao-viet-nam","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/not-classified\/doanh-nghiep-nhat-vao-viet-nam\/","title":{"rendered":"Japanese Companies Entering Vietnam: Not Everything Good Can Be \"Transferred\""},"content":{"rendered":"<p>Gi\u00e1m \u0111\u1ed1c m\u1ed9t doanh nghi\u1ec7p (DN) Nh\u1eadt B\u1ea3n m\u1edbi \u0111\u00e2y cho bi\u1ebft r\u1eb1ng kh\u00f4ng ph\u1ea3i \u0111i\u1ec1u g\u00ec t\u1ed1t, \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng \u1edf Nh\u1eadt c\u0169ng s\u1ebd \u00e1p v\u00e0o Vi\u1ec7t Nam m\u00e0 s\u1ebd xem x\u00e9t nh\u1eefng \u0111i\u1ec1u ph\u00f9 h\u1ee3p v\u1edbi l\u1ed1i s\u1ed1ng ng\u01b0\u1eddi d\u00e2n \u1edf n\u01a1i \u0111\u00e2y.<\/p>\n<p>DN\u00a0<strong>Bellsystem24 Holdings (Nh\u1eadt B\u1ea3n)<\/strong>\u00a0d\u00e0nh g\u1ea7n 2 n\u0103m \u0111\u1ec3 nghi\u00ean c\u1ee9u v\u1ec1\u00a0<strong>Vietnam<\/strong>\u00a0r\u1ed3i m\u1edbi quy\u1ebft \u0111\u1ecbnh h\u1ee3p t\u00e1c \u0111\u1ea7u t\u01b0.<\/p>\n<p>C\u1ee5 th\u1ec3, d\u00f9 m\u1edbi b\u01b0\u1edbc ch\u00e2n v\u00e0o\u00a0<strong>Vietnam<\/strong>\u00a0\u0111\u01b0\u1ee3c h\u01a1n m\u1ed9t n\u0103m khi h\u1ee3p t\u00e1c c\u00f9ng\u00a0<strong>Vietnam Group<\/strong>\u00a0trong l\u0129nh v\u1ef1c cho thu\u00ea ngo\u00e0i d\u1ecbch v\u1ee5 contact center\/BPO nh\u01b0ng\u00a0<strong>Bellsystem24<\/strong>, DN l\u1edbn nh\u1ea5t\u00a0<strong>Nh\u1eadt B\u1ea3n<\/strong>\u00a0trong l\u0129nh v\u1ef1c n\u00e0y, \u0111\u00e3 ch\u1ee9ng minh \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh trong ng\u00e0nh d\u1ecbch v\u1ee5 \u0111ang \u201cph\u1ea5t\u201d nh\u01b0 di\u1ec1u g\u1eb7p gi\u00f3 t\u1ea1i Vi\u1ec7t Nam.<\/p>\n<p>\u00d4ng\u00a0<strong>Tomonori Okazaki<\/strong>, Ph\u00f3 Ch\u1ee7 t\u1ecbch H\u0110QT\u00a0<strong>Bellsystem24-Vietnam<\/strong>\u00a0cho bi\u1ebft:\u00a0<em>\u201cTh\u1ef1c ra, t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y \u1edf Nh\u1eadt, ho\u1ea1t \u0111\u1ed9ng contact center \u0111\u00e3 c\u00f3 d\u1ea5u hi\u1ec7u b\u00e3o h\u00f2a\u201d.<\/em><\/p>\n<p>Theo \u0111\u00f3, \u00f4ng\u00a0<strong>Okazaki<\/strong>\u00a0gi\u1ea3i th\u00edch, d\u00e2n s\u1ed1 Nh\u1eadt l\u00e0 d\u00e2n s\u1ed1 gi\u00e0 n\u00ean th\u01b0\u1eddng ng\u1ea1i v\u1edbi vi\u1ec7c ti\u1ebfp chuy\u1ec7n \u201cki\u1ec3u d\u1ecbch v\u1ee5\u201d, ng\u01b0\u1eddi Nh\u1eadt c\u0169ng c\u00f3 quan \u0111i\u1ec3m ng\u01b0\u1eddi l\u1ea1 s\u1ebd g\u1ecdi \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i b\u00e0n, h\u1ea1n ch\u1ebf t\u1ed1i \u0111a vi\u1ec7c g\u1ecdi v\u00e0o s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00e1 nh\u00e2n. H\u1ecd c\u0169ng th\u00edch t\u00ecm th\u00f4ng tin tr\u00ean c\u00e1c trang b\u00e1o qu\u1ea3ng c\u00e1o, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng, h\u01a1n l\u00e0 vi\u1ec7c ch\u1edd v\u00e0o m\u1ed9t cu\u1ed9c g\u1ecdi c\u1ee7a t\u1ed5ng \u0111\u00e0i. Trong khi \u0111\u00f3, ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam c\u00f3 \u0111\u1ed9 tu\u1ed5i tr\u1ebb h\u01a1n, b\u1eaft nh\u1eadp nhanh c\u00e1c xu h\u01b0\u1edbng v\u00e0 \u01b0a th\u00edch th\u1eed nghi\u1ec7m c\u00f4ng ngh\u1ec7.<\/p>\n<p>Do \u0111\u00f3, \u00f4ng nh\u1eadn \u0111\u1ecbnh:\u00a0<em>\u201cTh\u1ef1c ra \u1edf Vi\u1ec7t Nam, d\u1ecbch v\u1ee5 Contact Center c\u00f2n ph\u00e1t tri\u1ec3n h\u01a1n \u1edf Nh\u1eadt B\u1ea3n v\u00ec c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng cho nhi\u1ec1u ng\u00e0nh ngh\u1ec1 v\u00e0 ph\u00e1t tri\u1ec3n \u0111a k\u00eanh\u201d.<\/em><\/p>\n<p>\u0110\u00e1ng n\u00f3i, Ph\u00f3 Ch\u1ee7 t\u1ecbch\u00a0<strong>Bellsystem24-Vietnam<\/strong>\u00a0c\u00f2n d\u1ef1 \u0111o\u00e1n r\u1eb1ng d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u d\u00e2n s\u1ed1 v\u00e0 m\u1ee9c ph\u00e1t tri\u1ec3n c\u1ee7a hai n\u01b0\u1edbc hi\u1ec7n nay, th\u1ecb tr\u01b0\u1eddng d\u1ecbch v\u1ee5 Contact Center v\u00e0 BPO c\u1ee7a Vi\u1ec7t Nam s\u1eafp t\u1edbi s\u1ebd ph\u00e1t tri\u1ec3n g\u1ea5p kho\u1ea3ng 80 l\u1ea7n so v\u1edbi c\u00e1c con s\u1ed1 hi\u1ec7n t\u1ea1i c\u1ee7a Nh\u1eadt B\u1ea3n.<\/p>\n<p>\u00d4ng\u00a0<strong>Okazaki<\/strong>, Ph\u00f3 Ch\u1ee7 t\u1ecbch H\u0110QT\u00a0<strong>Bellsystem24-Vietnam<\/strong>\u00a0cho r\u1eb1ng th\u1ecb tr\u01b0\u1eddng d\u1ecbch v\u1ee5 Contact Center v\u00e0 BPO c\u1ee7a Vi\u1ec7t Nam s\u1ebd g\u1ea5p\u00a0<strong>80 l\u1ea7n<\/strong>\u00a0so v\u1edbi Nh\u1eadt B\u1ea3n.<\/p>\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, khi \u0111\u01b0\u1ee3c h\u1ecfi v\u1ec1 vi\u1ec7c C\u00f4ng ty x\u0103ng d\u1ea7u Idemitsu Q8 \u0111\u00e3 mang v\u0103n h\u00f3a Nh\u1eadt B\u1ea3n \u0111\u1ebfn t\u1eadn tr\u1ea1m x\u0103ng v\u00e0 \u0111\u01b0\u1ee3c ng\u01b0\u1eddi Vi\u1ec7t Nam khen ng\u1ee3i, th\u00ec li\u1ec7u\u00a0<strong>Bellsystem24<\/strong>\u00a0c\u00f3 mu\u1ed1n l\u00e0m nh\u01b0 v\u1eady khi h\u1ee3p t\u00e1c v\u1edbi Vietnam, \u00f4ng Okazaki cho hay, \u00f4ng c\u00f3 bi\u1ebft v\u1ec1 c\u00e2u chuy\u1ec7n c\u1ee7a Idemitsu Q8. Theo \u0111\u00f3, khi hai c\u00f4ng ty quy\u1ebft \u0111\u1ecbnh h\u1ee3p t\u00e1c sau g\u1ea7n hai n\u0103m ti\u1ebfp x\u00fac v\u00e0 l\u00e0m vi\u1ec7c,\u00a0<strong>Bellsystem24<\/strong>\u00a0\u0111\u00e3 c\u1ed1 g\u1eafng \u0111\u01b0a nh\u1eefng d\u1ecbch v\u1ee5\u00a0<a href=\"http:\/\/bell24vietnam.vn\/vi\/4\/5\/74\/3-phuong-phap-lap-ke-hoach-cham-soc-khach-hang-bai-ban.html\">customer service<\/a>\u00a0\u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 t\u1ed1t nh\u1ea5t Nh\u1eadt B\u1ea3n \u0111\u1ebfn v\u1edbi Vi\u1ec7t Nam.<\/p>\n<p>\u201cT\u1ea5t nhi\u00ean, s\u1ebd kh\u00f4ng \u0111em to\u00e0n b\u1ed9 m\u00e0 ch\u1ec9 mang nh\u1eefng \u0111i\u1ec1u t\u1ed1t nh\u1ea5t trong qu\u00e1 tr\u00ecnh 37 n\u0103m ph\u00e1t tri\u1ec3n d\u1ecbch v\u1ee5\u00a0<a href=\"http:\/\/bell24vietnam.vn\/vi\/4\/5\/74\/3-phuong-phap-lap-ke-hoach-cham-soc-khach-hang-bai-ban.html\">customer service<\/a>\u00a0c\u1ee7a ch\u00fang t\u00f4i \u1edf Nh\u1eadt B\u1ea3n \u0111\u1ec3 g\u00f3p ph\u1ea7n l\u00e0m t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 n\u00e0y c\u1ee7a Vi\u1ec7t Nam l\u00ean m\u1ed9t t\u1ea7m m\u1edbi\u201d, Ph\u00f3 Ch\u1ee7 t\u1ecbch H\u0110QT n\u00f3i.<\/p>\n<p>\u0110\u1eb7c bi\u1ec7t, \u00f4ng c\u00f2n chia s\u1ebb r\u1eb1ng:\u00a0<em>\u201cCh\u00fang t\u00f4i s\u1ebd \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh d\u1ecbch v\u1ee5 c\u1ee7a Nh\u1eadt B\u1ea3n nh\u01b0ng ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi th\u00f3i quen c\u1ee7a ng\u01b0\u1eddi Vi\u1ec7t Nam ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1i g\u00ec t\u1ed1t nh\u1ea5t c\u0169ng b\u00ea sang. Quan tr\u1ecdng nh\u1ea5t l\u00e0 c\u1ea7n k\u1ebft h\u1ee3p v\u1edbi s\u1ef1 am hi\u1ec3u v\u1ec1 v\u0103n h\u00f3a b\u1ea3n \u0111\u1ecba, v\u00e0 Vietnam Group l\u00e0 m\u1ea3nh gh\u00e9p ho\u00e0n h\u1ea3o, th\u00ec m\u1edbi th\u00e0nh c\u00f4ng \u1edf Vi\u1ec7t Nam\u201d.<\/em><\/p>\n<p>Th\u1ef1c t\u1ebf r\u1ea5t nhi\u1ec1u DN v\u00e0 th\u01b0\u01a1ng hi\u1ec7u l\u1edbn s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a\u00a0<strong>Bellsystem24-Vietnam<\/strong>\u00a0v\u00e0 th\u00e0nh c\u00f4ng trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, t\u0103ng doanh thu t\u1eeb kh\u00e1ch h\u00e0ng c\u0169 v\u00e0 t\u1ea1o ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng m\u1edbi. T\u1eeb \u0111\u00f3, gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c n\u1ed7i tr\u0103n tr\u1edf c\u1ee7a DN trong xu h\u01b0\u1edbng c\u1ea1nh tranh gay g\u1eaft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, d\u1ecbch v\u1ee5 v\u00e0 t\u00ecm ki\u1ebfm th\u00eam \u0111\u01b0\u1ee3c nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi trong b\u1ed1i c\u1ea3nh to\u00e0n c\u1ea7u h\u00f3a.<\/p>\n<p>\u0110\u01b0\u1ee3c bi\u1ebft, vi\u1ec7c h\u1ee3p t\u00e1c gi\u1eefa hai DN h\u00e0ng \u0111\u1ea7u Nh\u1eadt B\u1ea3n v\u00e0 Vi\u1ec7t Nam trong l\u0129nh v\u1ef1c cho thu\u00ea ngo\u00e0i d\u1ecbch v\u1ee5\u00a0<strong>Contact Center\/BPO<\/strong>\u00a0and\u00a0<strong>CRM<\/strong>\u00a0s\u1ebd gi\u00fap khai th\u00e1c t\u1ed1t h\u01a1n th\u1ecb tr\u01b0\u1eddng trong n\u01b0\u1edbc, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 th\u00f4ng qua chuy\u1ec3n giao c\u00f4ng ngh\u1ec7, quy tr\u00ecnh v\u00e0 chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd.<\/p>\n<p>Th\u00eam n\u1eefa, th\u1ecb tr\u01b0\u1eddng\u00a0<strong>Contact Center<\/strong>\u00a0and\u00a0<strong>BPO c\u1ee7a Vi\u1ec7t Nam<\/strong>\u00a0s\u1ebd s\u00f4i \u0111\u1ed9ng h\u01a1n khi tri\u1ec3n khai \u0111a d\u1ea1ng d\u1ecbch v\u1ee5\u00a0<a href=\"http:\/\/bell24vietnam.vn\/vi\/4\/5\/74\/3-phuong-phap-lap-ke-hoach-cham-soc-khach-hang-bai-ban.html\">customer service<\/a>\u00a0cho nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u l\u1edbn v\u00e0 th\u01b0\u01a1ng hi\u1ec7u to\u00e0n c\u1ea7u, th\u00f4ng qua nhi\u1ec1u ng\u00f4n ng\u1eef nh\u01b0 ti\u1ebfng\u00a0<strong>Anh, Ph\u00e1p, Nh\u1eadt, Trung Qu\u1ed1c, H\u00e0n Qu\u1ed1c<\/strong>\u2026<\/p>","protected":false},"excerpt":{"rendered":"<p>Gi\u00e1m \u0111\u1ed1c m\u1ed9t doanh nghi\u1ec7p (DN) Nh\u1eadt B\u1ea3n m\u1edbi \u0111\u00e2y cho bi\u1ebft r\u1eb1ng kh\u00f4ng ph\u1ea3i \u0111i\u1ec1u g\u00ec t\u1ed1t, \u0111\u01b0\u1ee3c \u01b0a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6829,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[],"class_list":["post-6828","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khong-phan-loai"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DOANH NGHI\u1ec6P NH\u1eacT V\u00c0O VI\u1ec6T NAM: KH\u00d4NG PH\u1ea2I C\u00c1I G\u00cc T\u1ed0T C\u0168NG \u201cB\u00ca\u201d SANG - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Gi\u00e1m \u0111\u1ed1c m\u1ed9t doanh nghi\u1ec7p (DN) Nh\u1eadt B\u1ea3n m\u1edbi \u0111\u00e2y cho bi\u1ebft r\u1eb1ng kh\u00f4ng ph\u1ea3i \u0111i\u1ec1u g\u00ec t\u1ed1t, \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng \u1edf Nh\u1eadt c\u0169ng s\u1ebd \u00e1p v\u00e0o Vi\u1ec7t 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