{"id":6831,"date":"2020-09-12T16:09:49","date_gmt":"2020-09-12T09:09:49","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6831"},"modified":"2020-09-12T16:09:49","modified_gmt":"2020-09-12T09:09:49","slug":"loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/","title":{"rendered":"8 TIPS FROM CUSTOMER SERVICE EXPERTS"},"content":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh m\u1ea1nh m\u1ebd, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 coi d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ea1nh tranh ch\u1ee7 l\u1ef1c trong g\u00f3i s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.<\/p>\n

Sheri GreenhausSheri Greenhaus \u2013\u00a0<\/em><\/strong>Chuy\u00ean vi\u00ean q<\/em><\/strong>u\u1ea3n l\u00fd \u0111\u1ed1i t\u00e1c CRMXchange<\/em><\/strong><\/h2>\n

\u201cH\u01a1n 30 n\u0103m l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c call center, t\u00f4i \u0111\u00e3 may m\u1eafn ch\u1ee9ng ki\u1ebfn nh\u1eefng thay \u0111\u1ed5i \u0111\u00e1ng kinh ng\u1ea1c trong c\u00f4ng ngh\u1ec7. T\u00f4i nh\u1edb khi ‘telemarketers’ l\u00e0m vi\u1ec7c tr\u00ean c\u00e1c bi\u1ec3u \u0111\u1ed3, QA \u0111\u00e3 th\u00f4ng qua m\u1ed9t m\u00e1y ghi \u00e2m Dictaphone, v\u00e0 c\u00e1c b\u00e1o c\u00e1o \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng b\u1ea3ng bi\u1ec3u tr\u00ean gi\u1ea5y. C\u00f4ng ngh\u1ec7 ng\u00e0y nay \u0111\u00e3 kh\u1eafc ph\u1ee5c r\u1ea5t nhi\u1ec1u c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng n\u00e0y b\u1eb1ng c\u00e1c ph\u1ea7n m\u1ec1m hi\u1ec7n \u0111\u1ea1i, tuy nhi\u00ean c\u00f4ng ngh\u1ec7 l\u00e0 ch\u01b0a \u0111\u1ee7. M\u1ed9t y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 kh\u00f4ng bao gi\u1edd \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang sai hay ngu ng\u1ed1c. Ch\u00fang t\u00f4i g\u1ecdi \u0111\u00f3 l\u00e0 \u201cquy t\u1eafc v\u00e0ng\u201d c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ch\u00fang ta \u1edf \u0111\u00e2y \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u1ea5t c\u1ee9 l\u00fac n\u00e0o v\u00e0 \u0111i\u1ec1u g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n. H\u00e3y suy ngh\u0129 v\u1ec1 c\u00e1ch b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed v\u00e0 \u0111\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p. \u201d<\/p>\n

Bill QuisengBill Quiseng –\u00a0 Chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, Di\u1ec5n gi\u1ea3 v\u00e0 Blogger<\/em><\/strong><\/h2>\n

\u201cB\u1ea1n kh\u00f4ng th\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng b\u1eb1ng nh\u1eefng nh\u00e2n vi\u00ean thi\u1ebfu chuy\u00ean nghi\u1ec7p. H\u00e3y c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n t\u1eeb y\u1ebfu t\u1ed1 n\u00e0y, c\u00e2n nh\u1eafc vi\u1ec7c \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c, ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p, th\u01b0\u1edfng ph\u1ea1t r\u00f5 r\u00e0ng, \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ghi nh\u1eadn th\u00e0nh t\u00edch c\u1ee7a nh\u00e2n vi\u00ean. M\u1ed7i ng\u01b0\u1eddi qu\u1ea3n l\u00fd n\u00ean h\u1ecfi \u00edt nh\u1ea5t m\u1ed9t nh\u00e2n vi\u00ean m\u1ed7i ng\u00e0y \u201cB\u1ea1n \u0111ang nghe g\u00ec?\u201d V\u00e0 \u201cT\u00f4i c\u00f3 th\u1ec3 l\u00e0m g\u00ec cho b\u1ea1n kh\u00f4ng?\u201d. Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ch\u00ednh l\u00e0 ng\u01b0\u1eddi hi\u1ec3u r\u00f5 nh\u1eefng kh\u00fac m\u1eafc, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00ec h\u1ecd l\u1eafng nghe kh\u00e1ch h\u00e0ng c\u1ea3 ng\u00e0y. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o h\u00e3y t\u1ef1 h\u1ecfi: B\u1ea1n c\u00f3 t\u00ecm ra nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3 l\u00e0 lo\u1ea1i b\u1ecf ch\u00fang kh\u00f4ng? Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u00fang c\u00f4ng c\u1ee5 v\u00e0 th\u00f4ng tin kh\u00f4ng? B\u1ea1n c\u00f3 \u0111ang x\u00f3a b\u1ecf r\u00e0o c\u1ea3n \u0111\u1ed1i v\u1edbi vi\u1ec7c trao quy\u1ec1n cho h\u1ecd \u0111\u1ec3 kh\u1eafc ph\u1ee5c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i kh\u00f4ng? \u201d<\/p>\n

Annette FranzAnnette Franz –\u00a0 T\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng, Di\u1ec5n gi\u1ea3 v\u00e0 T\u00e1c gi\u1ea3<\/em><\/strong><\/h2>\n

\u201cT\u00f4i s\u1ebd \u0111\u01b0a ra l\u1eddi khuy\u00ean v\u1ec1 t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho \u0111\u1ed9i ng\u0169 agents, tr\u01b0\u1edbc ti\u00ean b\u1ea1n ph\u1ea3i t\u00ecm hi\u1ec3u \u0111i\u1ec1u g\u00ec th\u00fac \u0111\u1ea9y t\u1eebng c\u00e1 nh\u00e2n. Nh\u1eefng ng\u01b0\u1eddi kh\u00e1c nhau \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y theo nh\u1eefng c\u00e1ch kh\u00e1c nhau – m\u1ed9t s\u1ed1 b\u1eb1ng ti\u1ec1n, nh\u1eefng ng\u01b0\u1eddi kh\u00e1c b\u1edfi c\u00e1c quy\u1ec1n l\u1ee3i x\u00e3 h\u1ed9i kh\u00e1c. \u0110\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 h\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 l\u1eafng nghe nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n v\u00e0 t\u00ecm hi\u1ec3u nh\u1eefng y\u1ebfu t\u1ed1 truy\u1ec1n c\u1ea3m h\u1ee9ng cho h\u1ecd l\u00e0m vi\u1ec7c h\u1ebft m\u00ecnh. Th\u1ee9 hai, t\u00f4i ngh\u0129 r\u1eb1ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ec3 cho nh\u00e2n vi\u00ean bi\u1ebft c\u00e1ch h\u1ecd \u0111\u00f3ng g\u00f3p cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p; \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd lu\u00f4n hi\u1ec3u c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd quan tr\u1ecdng – \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 v\u1edbi c\u00f4ng ty, khi\u1ebfn m\u1ed7i c\u00e1 nh\u00e2n \u0111\u1ec1u c\u1ea3m th\u1ea5y t\u1ef1 h\u00e0o v\u00e0 \u0111\u00f3ng g\u00f3p gi\u00e1 tr\u1ecb chung cho doanh nghi\u1ec7p.\u201d<\/p>\n

Shep HykenShep Hyken –\u00a0 Chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 kinh nghi\u1ec7m, t\u00e1c gi\u1ea3 v\u00e0 di\u1ec5n gi\u1ea3<\/em><\/strong><\/h2>\n

\u201cKhi m\u1ed9t kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn m\u1ed9t t\u1ed5ng \u0111\u00e0i, h\u1ecd mong mu\u1ed1n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi m\u1ed9t ng\u01b0\u1eddi c\u00f3 \u0111\u1ea7y \u0111\u1ee7 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n. Kh\u00f4ng ch\u1ec9 l\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i ph\u00e1p m\u00e0 c\u00f4ng ty cung c\u1ea5p m\u00e0 c\u00f2n chuy\u00ean nghi\u1ec7p trong c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng v\u00e0 l\u1eafng nghe kh\u00e1ch h\u00e0ng.\u201d<\/p>\n

Jon ArnoldJon Arnold \u2013 Gi\u00e1m \u0111\u1ed1c ph\u00e1t tri\u1ec3n c\u00f4ng ngh\u1ec7, nh\u00e0 ph\u00e2n t\u00edch<\/em><\/strong><\/h2>\n

\u201cC\u00f4ng ngh\u1ec7 4.0 \u0111\u00f2i h\u1ecfi m\u1ed9t trung t\u00e2m call center ph\u1ea3i t\u00edch h\u1ee3p nhi\u1ec1u k\u00eanh, nhi\u1ec1u n\u1ec1n t\u1ea3ng, kh\u00f4ng ch\u1ec9 l\u00e0 cu\u1ed9c g\u1ecdi \u0111\u01a1n thu\u1ea7n, gi\u1edd \u0111\u00e2y ch\u00fang ta c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ph\u1ea3n h\u1ed3i v\u00e0 x\u00e1c nh\u1eadn d\u1ecbch v\u1ee5 b\u1eb1ng tin nh\u1eafn SMS, email, m\u1ea1ng x\u00e3 h\u1ed9i, c\u00e1c \u1ee9ng d\u1ee5ng th\u00f4ng minh… T\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 th\u00f4ng minh AI l\u00e0 m\u1ed9t v\u00ed d\u1ee5, tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o n\u00e0y s\u1ebd m\u00f4 ph\u1ecfng c\u00e1c qu\u00e1 tr\u00ecnh suy ngh\u0129 v\u00e0 h\u1ecdc t\u1eadp c\u1ee7a con ng\u01b0\u1eddi cho m\u00e1y m\u00f3c, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng m\u00e1y t\u00ednh. C\u00e1c qu\u00e1 tr\u00ecnh n\u00e0y bao g\u1ed3m vi\u1ec7c h\u1ecdc t\u1eadp (thu th\u1eadp th\u00f4ng tin v\u00e0 c\u00e1c quy t\u1eafc s\u1eed d\u1ee5ng th\u00f4ng tin), l\u1eadp lu\u1eadn (s\u1eed d\u1ee5ng c\u00e1c quy t\u1eafc \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft lu\u1eadn g\u1ea7n \u0111\u00fang ho\u1eb7c x\u00e1c \u0111\u1ecbnh), v\u00e0 t\u1ef1 s\u1eeda l\u1ed7i. C\u00e1c \u1ee9ng d\u1ee5ng \u0111\u1eb7c bi\u1ec7t c\u1ee7a AI bao g\u1ed3m c\u00e1c h\u1ec7 th\u1ed1ng chuy\u00ean gia, nh\u1eadn d\u1ea1ng ti\u1ebfng n\u00f3i v\u00e0 th\u1ecb gi\u00e1c m\u00e1y t\u00ednh (nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t, v\u1eadt th\u1ec3 ho\u1eb7c ch\u1eef vi\u1ebft). K\u1ebft h\u1ee3p c\u00f4ng ngh\u1ec7 AI v\u1edbi contact center truy\u1ec1n th\u00f4ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng nhanh v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t.\u201d<\/p>\n

Shaun BeldingShaun Belding – Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh<\/em><\/strong>\u00a0T\u1eadp \u0111o\u00e0n Belding<\/em><\/strong><\/h2>\n

\u201cV\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u1ee7a tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o d\u1ea7n d\u1ea7n thay th\u1ebf c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi th\u00ec c\u00e1c trung t\u00e2m call center s\u1ebd c\u00e0ng ph\u1ea3i tr\u1edf n\u00ean chuy\u00ean nghi\u1ec7p v\u00e0 nh\u1ea1y b\u00e9n trong ho\u1ea1t \u0111\u1ed9ng gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e2y l\u00e0 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u1ea7n con ng\u01b0\u1eddi h\u01a1n m\u00e1y m\u00f3c. C\u00e1c nghi\u00ean c\u1ee9u ch\u1ec9 r\u00f5 vi\u1ec7c x\u1eed l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c t\u00ecnh hu\u1ed1ng ti\u00eau c\u1ef1c l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e0o t\u1ea1o m\u1ed9t \u0111\u1ed9i ng\u0169 agents chuy\u00ean nghi\u1ec7p \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n trong c\u00e1c trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u201d<\/p>\n

Bruce TemkinBruce Temkin – Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 l\u00e3nh \u0111\u1ea1o Visionary<\/em><\/strong><\/h2>\n

\u201cNh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng cao nh\u1ea5t trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, nh\u01b0ng h\u1ecd c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 c\u00f3 c\u00e1c gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ea5p cao v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb v\u00e0 x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u, nh\u01b0ng trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, NH\u00c2N VI\u00caN CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG CH\u00cdNH L\u00c0 \u0110\u1ea0I DI\u1ec6N TH\u01af\u01a0NG HI\u1ec6U C\u1ee6A B\u1ea0N. Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng khi h\u1ecd kh\u00f4ng h\u00e0i l\u00f2ng, ho\u1eb7c c\u1ea7n th\u00eam th\u00f4ng tin. Nh\u1eefng t\u00ecnh hu\u1ed1ng c\u1ea3m x\u00fac n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 c\u00f2n trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u hay kh\u00f4ng. Thay v\u00ec li\u00ean t\u1ee5c tung ra s\u1ea3n ph\u1ea9m, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i th\u00ec vi\u1ec7c \u0111\u1ea7u t\u01b0 m\u1ed9t trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3. V\u1edbi quan \u0111i\u1ec3m m\u1edbi trong kinh doanh n\u00e0y, c\u00e1c c\u00f4ng t\u01b0 s\u1ebd \u0111\u1ea7u ch\u00fa tr\u1ecdng h\u01a1n trong vi\u1ec7c \u0111\u00e0o t\u1ea1o agents, \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng c\u1ee5, h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u201d<\/p>\n

Neal TopfNeal Topf, Ch\u1ee7 t\u1ecbch Callzilla v\u00e0 Chuy\u00ean gia tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/em><\/strong><\/h2>\n

\u201c(1) H\u00e3y t\u00ecm \u0111\u1ec3 m\u1ed9t trung t\u00e2m contact center outsource b\u1ea5t c\u1ee9 khi n\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p \u0111\u00e3 \u0111\u1ee7 l\u00e0m b\u1ea1n qu\u00e1 t\u1ea3i b\u1edfi h\u1ecd c\u00f3 c\u00f4ng ngh\u1ec7 ch\u00fang ta c\u1ea7n, chuy\u00ean m\u00f4n v\u00e0 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00f4ng ngh\u1ec7 n\u00e0y.<\/p>\n

(2) C\u00f4ng ngh\u1ec7 th\u00f4ng minh, t\u1ef1 \u0111\u00f4ng h\u00f3a \u0111ang l\u00e0 m\u0169i nh\u1ecdn cho s\u1ef1 ph\u00e1t tri\u1ec3n, nh\u01b0ng kh\u00f4ng ph\u1ea3i m\u1ecdi th\u1ee9 \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a. C\u00e1 nh\u00e2n h\u00f3a c\u0169ng \u0111ang l\u00e0 m\u1ed9t xu h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u1ee7a marketing hi\u1ec7n \u0111\u1ea1i.<\/p>\n

(3) C\u00e1c nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft. Bi\u1ebft nh\u1eefng g\u00ec v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 s\u1eed d\u1ee5ng ch\u00fang, v\u00e0 \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd t\u1ed1t \u0111\u1ec3 nh\u1eefng ng\u01b0\u1eddi t\u1ed1t kh\u00f4ng \u0111\u1ec3 l\u1ea1i. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 phong v\u0169 bi\u1ec3u c\u1ee7a c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a ch\u00fang t\u00f4i. \u201d<\/p>","protected":false},"excerpt":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh m\u1ea1nh m\u1ebd, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 coi d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng […]<\/p>","protected":false},"author":1,"featured_media":6732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\n8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-12T09:09:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG\",\"datePublished\":\"2020-09-12T09:09:49+00:00\",\"dateModified\":\"2020-09-12T09:09:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\"},\"wordCount\":2215,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Ki\u1ebfn th\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\",\"url\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\",\"name\":\"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-09-12T09:09:49+00:00\",\"dateModified\":\"2020-09-12T09:09:49+00:00\",\"description\":\"Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam","description":"Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/knowledge\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/","og_locale":"en_US","og_type":"article","og_title":"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam","og_description":"Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.","og_url":"https:\/\/bell24vietnam.vn\/en\/knowledge\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2020-09-12T09:09:49+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG","datePublished":"2020-09-12T09:09:49+00:00","dateModified":"2020-09-12T09:09:49+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/"},"wordCount":2215,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage"},"thumbnailUrl":"","articleSection":["Ki\u1ebfn th\u1ee9c"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/","url":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/","name":"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-09-12T09:09:49+00:00","dateModified":"2020-09-12T09:09:49+00:00","description":"Ch\u00ednh v\u00ec th\u1ebf, nh\u1eefng l\u1eddi khuy\u00ean c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng contact center c\u1ee7a m\u00ecnh.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/loi-khuyen-tu-cac-chuyen-gia-trong-linh-vuc-cham-soc-khach-hang\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"8 L\u1edcI KHUY\u00caN T\u1eea C\u00c1C CHUY\u00caN GIA TRONG L\u0128NH V\u1ef0C CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=6831"}],"version-history":[{"count":0,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6831\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=6831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=6831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=6831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}