{"id":6857,"date":"2020-09-12T16:41:52","date_gmt":"2020-09-12T09:41:52","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6857"},"modified":"2020-09-12T16:41:52","modified_gmt":"2020-09-12T09:41:52","slug":"10-ky-nang-mem-can-thiet-cua-agent","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/10-ky-nang-mem-can-thiet-cua-agent\/","title":{"rendered":"10 Essential Soft Skills for Agents"},"content":{"rendered":"

Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t\u00a0\u201crockstar\u201d<\/strong>\u00a0trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch\u00a010 k\u1ef9 n\u0103ng m\u1ec1m c\u1ea7n thi\u1ebft<\/strong>\u00a0nh\u1ea5t m\u00e0 nh\u1eefng\u00a0Agent<\/strong>\u00a0n\u00ean n\u1eafm v\u1eefng v\u00e0 s\u1eed d\u1ee5ng trong t\u01b0\u01a1ng t\u00e1c h\u00e0ng ng\u00e0y c\u1ee7a h\u1ecd v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

1. L\u1eafng nghe m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3<\/strong><\/h2>\n

L\u1eafng nghe l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 truy\u1ec1n th\u00f4ng hi\u1ec7u qu\u1ea3. N\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe, m\u1ecdi th\u00f4ng \u0111i\u1ec7p m\u00e0 kh\u00e1ch h\u00e0ng truy\u1ec1n \u0111\u1ea1t c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng b\u1ecb hi\u1ec3u nh\u1ea7m v\u00e0 hi\u1ec3u sai. K\u1ebft qu\u1ea3 l\u00e0 truy\u1ec1n th\u00f4ng th\u1ea5t b\u1ea1i khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng. L\u1eafng nghe kh\u00f4ng ch\u1ec9 l\u00e0 nghe. M\u1ed9t ng\u01b0\u1eddi nghe t\u1ed1t s\u1ebd kh\u00f4ng ch\u1ec9 l\u1eafng nghe nh\u1eefng g\u00ec \u0111ang \u0111\u01b0\u1ee3c n\u00f3i, m\u00e0 c\u00f2n nh\u1eefng g\u00ec c\u00f2n l\u1ea1i kh\u00f4ng n\u00f3i ho\u1eb7c m\u1ed9t ph\u1ea7n n\u00f3i. May m\u1eafn thay, n\u1ebfu k\u1ef9 n\u0103ng l\u1eafng nghe c\u1ee7a b\u1ea1n y\u1ebfu, v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 k\u1ef9 thu\u1eadt \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u00fang.<\/p>\n

2. S\u1ef1 quan t\u00e2m<\/strong><\/h2>\n

\"agent<\/p>\n

S\u1ef1 quan t\u00e2m n\u00ean tr\u1ea3i \u0111\u1ec1u kh\u1eafp tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng – trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u00e0 sau khi k\u1ebft th\u00fac. B\u1ea1n \u0111\u00e3 li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3n \u1ee9ng k\u1ecbch b\u1ea3n nh\u01b0 th\u1ebf n\u00e0o? Kh\u00f4ng c\u00f3 g\u00ec sai khi s\u1eed d\u1ee5ng c\u00e2u tr\u1ea3 l\u1eddi c\u00f3 s\u1eb5n, mi\u1ec5n l\u00e0 ch\u00fang \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n ho\u00e1, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch kh\u00f4n ngoan v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao s\u1ef1 quan t\u00e2m l\u00e0 r\u1ea5t quan tr\u1ecdng.<\/p>\n

3. S\u1ef1 Ki\u00ean Nh\u1eabn<\/strong><\/h2>\n

T\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u bi\u1ebft r\u00f5 \u0111i\u1ec1u n\u00e0y, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u1ea7y th\u00e1ch th\u1ee9c v\u00e0 \u0111\u1ea7y th\u1eed th\u00e1ch khi ph\u1ea3i \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh, th\u1ea5t v\u1ecdng v\u00e0 gi\u1eadn d\u1eef. Trong t\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady, s\u1ef1 ki\u00ean nh\u1eabn l\u00e0 m\u1ed9t ph\u1ea9m ch\u1ea5t c\u1ea7n c\u00f3 v\u00e0 c\u00e1ch m\u00e0 b\u1ea1n tr\u1ea3 l\u1eddi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3 s\u1ebd l\u00e0m d\u1ecbu \u0111i ho\u1eb7c th\u00fac \u0111\u1ea9y h\u1ecd. Tin t\u1ed1t l\u00e0nh l\u00e0 h\u1ecdc t\u1eadp lu\u00f4n ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng nh\u01b0 h\u1ecdc c\u00e1ch t\u00e1ch bi\u1ec7t c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n kh\u1ecfi t\u00ecnh hu\u1ed1ng \u0111\u00f3 v\u00e0 hi\u1ec3u r\u1eb1ng trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng \u0111ang t\u1ee9c gi\u1eadn v\u1edbi \u0111i\u1ec1u g\u00ec \u0111\u00f3 kh\u00f4ng li\u00ean quan \u0111\u1ebfn c\u00e1 nh\u00e2n b\u1ea1n.<\/p>\n

4. Kh\u1ea3 n\u0103ng t\u1ef1 ki\u1ec3m so\u00e1t<\/strong><\/h2>\n

T\u1ef1 ki\u1ec3m so\u00e1t b\u1ea3n th\u00e2n l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ngo\u00e0i kh\u1ea3 n\u0103ng x\u1eed l\u00fd b\u1ea5t ng\u1edd v\u00e0 \u0111\u1ed1i ph\u00f3 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef m\u00e0 kh\u00f4ng l\u00e0m b\u1ea1n b\u1ed1i r\u1ed7i, n\u00f3 c\u0169ng \u0111i \u0111\u1ec3 \u0111i\u1ec1u tr\u1ecb m\u1ed7i t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t b\u1ea5t k\u1ec3 nh\u01b0 th\u1ebf n\u00e0o x\u1ea5u l\u00e0 tr\u01b0\u1edbc. B\u1ea1n ch\u1ec9 c\u1ea7n lu\u00f4n lu\u00f4n ghi nh\u1edb r\u1eb1ng m\u1ed7i kh\u00e1ch h\u00e0ng m\u1edbi tr\u00ecnh b\u00e0y m\u1ed9t v\u1ea5n \u0111\u1ec1 ho\u00e0n to\u00e0n m\u1edbi v\u00e0 r\u1eb1ng c\u00e1c kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng t\u1eeb cu\u1ed9c g\u1ecdi tr\u01b0\u1edbc \u0111\u00e2y kh\u00f4ng c\u00f3 m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ebfp theo ch\u1edd \u0111\u1ee3i \u0111\u1ec3 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c.<\/p>\n

5. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong><\/h2>\n

N\u1ebfu b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi giao ti\u1ebfp t\u1ed1t, b\u1ea1n s\u1ebd kh\u00f4ng \u0111i xa trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Kh\u1ea3 n\u0103ng giao ti\u1ebfp b\u1eb1ng mi\u1ec7ng r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 (kh\u00f4ng c\u00f3 ti\u1ebfng l\u1ea9m b\u1ea9m) v\u00e0 vi\u1ebft (\u0111\u00e1nh m\u00e1y m\u1ea1nh m\u1ebd, ch\u00ednh t\u1ea3 v\u00e0 k\u1ef9 n\u0103ng ng\u1eef ph\u00e1p) l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. N\u00f3 c\u0169ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c tr\u00e1nh nh\u1eefng s\u1ef1 li\u00ean l\u1ea1c sai l\u1ea7m c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn hi\u1ec3u l\u1ea7m v\u00e0 nh\u1eefng h\u1eadu qu\u1ea3 kh\u00f4ng mong mu\u1ed1n. \u0110\u1eb7c bi\u1ec7t l\u00e0 khi n\u00f3i \u0111\u1ebfn nh\u1eefng \u0111i\u1ec3m quan tr\u1ecdng, b\u1ea1n c\u1ea7n ph\u1ea3i truy\u1ec1n \u0111\u1ea1t nh\u1eefng \u0111i\u1ec1u r\u00f5 r\u00e0ng, \u0111\u01a1n gi\u1ea3n v\u00e0 \u0111\u1ec3 l\u1ea1i kh\u00f4ng c\u00f3 g\u00ec \u0111\u1ec3 nghi ng\u1edd.<\/p>\n

6.\u00a0Kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng ‘ng\u00f4n ng\u1eef t\u00edch c\u1ef1c’<\/strong><\/h2>\n

C\u00e1ch b\u1ea1n th\u1ec3 hi\u1ec7n m\u00ecnh s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c\u00a0 th\u00f4ng \u0111i\u1ec7p m\u00e0 b\u1ea1n truy\u1ec1n \u0111i \u0111\u01b0\u1ee3c nh\u1eadn th\u1ee9c l\u00e0 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c. \u0110\u00f3 l\u00e0 tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp. Khi n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n tr\u1ef1c ti\u1ebfp ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, khu\u00f4n m\u1eb7t v\u00e0 gi\u1ecdng \u0111i\u1ec7u truy\u1ec1n \u0111\u1ea1t nhi\u1ec1u h\u01a1n \u00fd ngh\u0129a c\u1ee7a t\u1eeb, trong khi trong cu\u1ed9c tr\u00f2 chuy\u1ec7n Live Chat ng\u00f4n t\u1eeb l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec b\u1ea1n ph\u1ea3i truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef t\u00edch c\u1ef1c v\u00e0 tr\u00e1nh nh\u1eefng c\u1ee5m t\u1eeb ti\u00eau c\u1ef1c s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng.<\/p>\n

7. K\u1ef9 n\u0103ng thuy\u1ebft tr\u00ecnh v\u00e0 thuy\u1ebft ph\u1ee5c<\/strong><\/h2>\n

L\u00e0 m\u1ed9t ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 t\u01b0\u01a1ng t\u00e1c c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng. B\u00ed m\u1eadt c\u1ee7a vi\u1ec7c thuy\u1ebft ph\u1ee5c l\u00e0 \u0111\u1eb7t tr\u1ecdng t\u00e2m b\u1eb1ng l\u1eddi n\u00f3i t\u1edbi m\u1ee5c ti\u00eau thuy\u1ebft ph\u1ee5c (kh\u00e1ch h\u00e0ng) ch\u1ee9 kh\u00f4ng ph\u1ea3i n\u00f3i v\u1ec1 ng\u01b0\u1eddi n\u00f3i. Trong th\u1ef1c t\u1ebf, n\u00f3 c\u00f3 ngh\u0129a l\u00e0 g\u1ecdi m\u1ed9t kh\u00e1ch h\u00e0ng theo t\u00ean, s\u1eed d\u1ee5ng c\u00e1c t\u1eeb theo h\u00e0nh \u0111\u1ed9ng, ho\u1ea1t \u0111\u1ed9ng c\u0103ng th\u1eb3ng trong c\u00e1c t\u1eeb ho\u1eb7c c\u1ee5m t\u1eeb thay v\u00ec th\u1eddi k\u1ef3 th\u1ee5 \u0111\u1ed9ng v\u00e0 tr\u00e1nh c\u00e1c c\u00e2u ph\u00e1t bi\u1ec3u tr\u01b0\u1edbc (nh\u01b0 ‘t\u00f4i ngh\u0129’ hay ‘t\u00f4i tin’) th\u1ec3 hi\u1ec7n suy ngh\u0129 c\u00e1 nh\u00e2n c\u1ee7a b\u1ea1n hay \u00fd ki\u1ebfn. \u0110\u01b0a kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0o trung t\u00e2m s\u1ebd khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao h\u01a1n.<\/p>\n

8. Qu\u1ea3n l\u00fd th\u1eddi gian<\/strong><\/h2>\n

\"qu\u1ea3n<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd th\u1eddi gian l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 kh\u00f4ng? Qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3 bao g\u1ed3m l\u1eadp k\u1ebf ho\u1ea1ch th\u00f4ng minh, thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau v\u00e0 \u01b0u ti\u00ean, gi\u1ea3m thi\u1ec3u gi\u00e1n \u0111o\u1ea1n, x\u1eed l\u00fd s\u1ef1 tr\u00ec ho\u00e3n v\u00e0 ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m. Khi b\u1ea1n kh\u00f4ng th\u1ec3 gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 h\u00e3y t\u00ecm m\u1ed9t ng\u01b0\u1eddi m\u00e0 b\u1ea1n tin c\u00f3 th\u1ec3 gi\u00fap \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng. \u0110\u00f3 l\u00e0 khi \u0111i\u1ec1u t\u1ed1t nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m l\u00e0 chuy\u1ec3n m\u1ed9t kh\u00e1ch h\u00e0ng sang m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u00fap h\u1ecd, m\u00e0 kh\u00f4ng l\u00e3ng ph\u00ed c\u1ea3 th\u1eddi gian c\u1ee7a b\u1ea1n.<\/p>\n

9. Ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/strong><\/h2>\n

Khi c\u00f3 s\u1ef1 c\u1ed1, kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i b\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c nh\u1eefng tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i v\u1edbi c\u00f4ng ty, s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Khi \u0111\u00f3 tr\u01b0\u1edbc ti\u00ean thay m\u1eb7t cho c\u00f4ng ty b\u1ea1n c\u00f3 th\u1ec3 xin ch\u00e2n th\u00e0nh xin l\u1ed7i kh\u00e1ch h\u00e0ng, ngay c\u1ea3 khi v\u1ea5n \u0111\u1ec1 ho\u1eb7c t\u00ecnh hu\u1ed1ng g\u00e2y ra s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 l\u1ed7i c\u1ee7a b\u1ea1n. N\u00f3 c\u0169ng c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n s\u1eb5n s\u00e0ng l\u00e0m b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c kh\u1eafc ph\u1ee5c nhanh v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n

10. S\u1eb5n s\u00e0ng c\u1ea3i thi\u1ec7n<\/strong><\/h2>\n

N\u00f3 c\u00f3 th\u1ec3 nghe kh\u00e1 ‘t\u1ed5ng qu\u00e1t’ so v\u1edbi c\u00e1c k\u1ef9 n\u0103ng kh\u00e1c trong danh s\u00e1ch, nh\u01b0ng n\u00f3 v\u1eabn ho\u00e0n to\u00e0n c\u1ea7n thi\u1ebft. Trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, lu\u00f4n c\u00f3 ch\u1ed7 cho s\u1ef1 c\u1ea3i ti\u1ebfn v\u00e0 lu\u00f4n ph\u1ea3i tr\u1ea3 ti\u1ec1n \u0111\u1ec3 \u0111\u1ea7u t\u01b0 v\u00e0o ch\u00ednh m\u00ecnh. N\u1ebfu b\u1ea1n kh\u00f4ng mu\u1ed1n c\u1ea3i thi\u1ec7n nh\u1eefng g\u00ec b\u1ea1n \u0111ang l\u00e0m t\u1ed1t h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 b\u1ecb b\u1ecf r\u01a1i b\u1edfi nh\u1eefng ng\u01b0\u1eddi s\u1eb5n s\u00e0ng \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c k\u1ef9 n\u0103ng v\u00e0 s\u1ef1 t\u1ef1 c\u1ea3i thi\u1ec7n c\u1ee7a h\u1ecd.<\/p>","protected":false},"excerpt":{"rendered":"

Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh […]<\/p>","protected":false},"author":1,"featured_media":3942,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\n10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201crockstar\u201d trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/10-ky-nang-mem-can-thiet-cua-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT - Bellsystem24 Vietnam\" \/>\n<meta property=\"og:description\" content=\"Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201crockstar\u201d trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bell24vietnam.vn\/en\/knowledge\/10-ky-nang-mem-can-thiet-cua-agent\/\" \/>\n<meta property=\"og:site_name\" content=\"Bellsystem24 Vietnam\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-12T09:41:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\" \/>\n\t<meta property=\"og:image:width\" content=\"426\" \/>\n\t<meta property=\"og:image:height\" content=\"118\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bsvadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bsvadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/\"},\"author\":{\"name\":\"bsvadmin\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\"},\"headline\":\"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT\",\"datePublished\":\"2020-09-12T09:41:52+00:00\",\"dateModified\":\"2020-09-12T09:41:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/\"},\"wordCount\":1929,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Ki\u1ebfn th\u1ee9c\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/\",\"url\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/\",\"name\":\"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT - Bellsystem24 Vietnam\",\"isPartOf\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2020-09-12T09:41:52+00:00\",\"dateModified\":\"2020-09-12T09:41:52+00:00\",\"description\":\"Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201crockstar\u201d trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o.\",\"breadcrumb\":{\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bell24vietnam.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bell24vietnam.vn\/#website\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"name\":\"Bellsystem24 Vietnam\",\"description\":\"Every voice matter\",\"publisher\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bell24vietnam.vn\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bell24vietnam.vn\/#organization\",\"name\":\"Bellsystem24 Vietnam\",\"url\":\"https:\/\/bell24vietnam.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"contentUrl\":\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png\",\"width\":426,\"height\":118,\"caption\":\"Bellsystem24 Vietnam\"},\"image\":{\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM\",\"https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM\",\"https:\/\/www.linkedin.com\/company\/bellsystem24vietnam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d\",\"name\":\"bsvadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g\",\"caption\":\"bsvadmin\"},\"sameAs\":[\"https:\/\/bell24vietnam.vn\"],\"url\":\"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT - Bellsystem24 Vietnam","description":"Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201crockstar\u201d trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bell24vietnam.vn\/en\/knowledge\/10-ky-nang-mem-can-thiet-cua-agent\/","og_locale":"en_US","og_type":"article","og_title":"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT - Bellsystem24 Vietnam","og_description":"Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201crockstar\u201d trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o.","og_url":"https:\/\/bell24vietnam.vn\/en\/knowledge\/10-ky-nang-mem-can-thiet-cua-agent\/","og_site_name":"Bellsystem24 Vietnam","article_publisher":"https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","article_published_time":"2020-09-12T09:41:52+00:00","og_image":[{"width":426,"height":118,"url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","type":"image\/png"}],"author":"bsvadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"bsvadmin","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#article","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/"},"author":{"name":"bsvadmin","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d"},"headline":"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT","datePublished":"2020-09-12T09:41:52+00:00","dateModified":"2020-09-12T09:41:52+00:00","mainEntityOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/"},"wordCount":1929,"commentCount":0,"publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage"},"thumbnailUrl":"","articleSection":["Ki\u1ebfn th\u1ee9c"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/","url":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/","name":"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT - Bellsystem24 Vietnam","isPartOf":{"@id":"https:\/\/bell24vietnam.vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage"},"image":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage"},"thumbnailUrl":"","datePublished":"2020-09-12T09:41:52+00:00","dateModified":"2020-09-12T09:41:52+00:00","description":"Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, s\u1ef1 kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi ch\u00ednh nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n n\u00f3. M\u1eb7c d\u00f9 c\u1ea7n c\u00f3 th\u1eddi gian, \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c h\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201crockstar\u201d trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00f4ng kh\u00f3 l\u1eafm khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u00ecnh c\u1ea7n n\u1ed7 l\u1ef1c \u1edf ph\u1ea7n n\u00e0o.","breadcrumb":{"@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/bell24vietnam.vn\/kien-thuc\/10-ky-nang-mem-can-thiet-cua-agent\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bell24vietnam.vn\/"},{"@type":"ListItem","position":2,"name":"10 K\u1ef8 N\u0102NG M\u1ec0M C\u1ea6N THI\u1ebeT C\u1ee6A AGENT"}]},{"@type":"WebSite","@id":"https:\/\/bell24vietnam.vn\/#website","url":"https:\/\/bell24vietnam.vn\/","name":"Bellsystem24 Vietnam","description":"Every voice matters","publisher":{"@id":"https:\/\/bell24vietnam.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bell24vietnam.vn\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bell24vietnam.vn\/#organization","name":"Bellsystem24 Vietnam","url":"https:\/\/bell24vietnam.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/","url":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","contentUrl":"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/BellSystem24.png","width":426,"height":118,"caption":"Bellsystem24 Vietnam"},"image":{"@id":"https:\/\/bell24vietnam.vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BELLSYSTEM24.VIETNAM","https:\/\/www.youtube.com\/@BELLSYSTEM24.VIETNAM","https:\/\/www.linkedin.com\/company\/bellsystem24vietnam"]},{"@type":"Person","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/22f4db425821e880594b98e83552c84d","name":"bsvadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bell24vietnam.vn\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b416376c750468dda1acb058def3010886183cab866dc1b76397cc0db836857f?s=96&d=mm&r=g","caption":"bsvadmin"},"sameAs":["https:\/\/bell24vietnam.vn"],"url":"https:\/\/bell24vietnam.vn\/en\/author\/bsvadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=6857"}],"version-history":[{"count":0,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/posts\/6857\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=6857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=6857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bell24vietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=6857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}