{"id":6859,"date":"2020-09-12T16:43:56","date_gmt":"2020-09-12T09:43:56","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6859"},"modified":"2020-09-12T16:43:56","modified_gmt":"2020-09-12T09:43:56","slug":"bi-quyet-ren-luyen-ky-nang-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/bi-quyet-ren-luyen-ky-nang-cham-soc-khach-hang\/","title":{"rendered":"INDISPENSABLE SECRETS WHEN TRAINING CUSTOMER CARE SKILLS"},"content":{"rendered":"

So what phone customer service skills are needed to give customers unique experiences and create real value for calls?<\/p>\n

\"b\u00ed<\/p>\n

Image source: salesforce.com<\/em><\/p>\n

1. Listen to your customers<\/strong><\/h2>\n

Listening to your customers is one of the\u00a0customer service skills<\/a>\u00a0Most importantly, asking customers questions to help guide them towards their needs, summarizing their problem to confirm it when they have finished expressing it, will definitely demonstrate your professionalism.<\/p>\n

2. Good communication skills<\/strong><\/h2>\n

Communicating effectively with customers helps you build credibility as a service representative. Knowing when to speak also helps you communicate professionally with customers. Take the time to practice speaking in front of a mirror, learn from teammates, and read books on communicating effectively with others, including customers you have never met.<\/p>\n

3. Practice perseverance<\/strong><\/h2>\n

Being goal-oriented and persistent is one of the indispensable customer service skills when you work as a customer service representative. Being goal-oriented, focused, and demonstrating your professionalism and dedication will create an image that represents the company you work for.<\/p>\n

4. Handle all situations well<\/strong><\/h2>\n

Being adaptable in a customer service environment is essential to the unexpected customer experiences you will encounter in your work. Knowing how to handle a variety of situations will improve your professionalism, so that all your customers can find the solution they are looking for, even if they are not satisfied the first time they talk to you.<\/p>\n

5. Understand customer psychology<\/strong><\/h2>\n

The more you understand the psychology of customer service, the easier it will be to convey your message and soothe your angry customers. You can then feel more comfortable and confident whenever you talk to customers on the phone.<\/p>\n

6. Empathize with customers<\/strong><\/h2>\n

Putting yourself in your customer's shoes when you talk to them will help you see the problem from the perspective needed to find a solution that is appropriate and satisfactory to both the customer and your company.<\/p>\n

Think \u201cwhat if that were me?\u201d when you talk to a customer to help you find solutions at a faster pace, especially if you are unfamiliar with your company\u2019s traditional problem-solving approach.<\/p>","protected":false},"excerpt":{"rendered":"

V\u1eady nh\u1eefng k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i n\u00e0o l\u00e0 c\u1ea7n thi\u1ebft mang l\u1ea1i cho kh\u00e1ch h\u00e0ng […]<\/p>","protected":false},"author":1,"featured_media":6651,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6859","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"\nB\u00cd QUY\u1ebeT KH\u00d4NG TH\u1ec2 THI\u1ebeU KHI R\u00c8N LUY\u1ec6N K\u1ef8 N\u0102NG CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG - 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