{"id":6861,"date":"2020-09-12T16:47:08","date_gmt":"2020-09-12T09:47:08","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6861"},"modified":"2020-09-12T16:47:08","modified_gmt":"2020-09-12T09:47:08","slug":"ky-nang-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/not-classified\/ky-nang-dich-vu-khach-hang\/","title":{"rendered":"CUSTOMER SERVICE SKILLS YOU NEED TO EQUIP YOURSELF WITH AND DEVELOP."},"content":{"rendered":"

B\u1ea1n \u0111\u00e3 c\u00f3 bao nhi\u00eau kinh nghi\u1ec7m trong vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 ngh\u0129 r\u1eb1ng\u00a0“Ch\u1ebft ti\u1ec7t, s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 c\u1ea7n c\u00f3 m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t”.<\/em><\/p>\n

C\u00f3 l\u1ebd kh\u00f4ng qu\u00e1 nhi\u1ec1u.<\/p>\n

Ch\u00fang ta \u0111\u1ec1u bi\u1ebft r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 c\u00f4ng vi\u1ec7c kh\u00e1 kh\u00f3 kh\u0103n, \u0111\u1eb7c bi\u1ec7t n\u1ebfu b\u1ea1n mu\u1ed1n l\u00e0m t\u1ed1t c\u00f4ng vi\u1ec7c n\u00e0y, nh\u01b0ng nhi\u1ec1u ng\u01b0\u1eddi trong ch\u00fang ta c\u00f3 th\u1ec3 qu\u00ean r\u1eb1ng gi\u1ed1ng nh\u01b0 b\u1ea5t k\u1ef3 c\u00f4ng vi\u1ec7c kh\u00e1c, s\u1ef1 h\u1ed7 tr\u1ee3 tuy\u1ec7t v\u1eddi \u0111\u00f4i khi ch\u1ec9 t\u1eeb s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ed9t v\u00e0i c\u00e1c n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i.<\/p>\n

\u0110\u1eb1ng sau h\u1eadu tr\u01b0\u1eddng c\u1ee7a m\u1ed7i cu\u1ed9c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, c\u00f3 m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng ch\u00ednh t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y th\u1eadt s\u1ef1 h\u00e0i long v\u1edbi tr\u1ea3i nghi\u1ec7m n\u00e0y.<\/p>\n

B\u00e2y gi\u1edd, ch\u00fang t\u00f4i s\u1ebd cho b\u1ea1n th\u1ea5y c\u00e1c k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng thi\u1ebft y\u1ebfu s\u1ebd nu\u00f4i d\u01b0\u1ee1ng l\u00f2ng trung th\u00e0nh v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng, c\u00f9ng v\u1edbi c\u00e1c m\u1eb9o v\u00e0 v\u00ed d\u1ee5 \u0111\u1ec3 ph\u00e1t tri\u1ec3n ch\u00fang cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n.<\/p>\n

K\u1ef9 n\u0103ng 1: S\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/h2>\n

C\u00e1i thu\u1ed9c t\u00ednh “\u1ea5m \u00e1p v\u00e0 m\u1ecbn m\u00e0ng” – nh\u00e2n t\u00ednh – th\u1ef1c s\u1ef1 g\u1eafn li\u1ec1n v\u1edbi c\u00e1i g\u00ec \u0111\u00f3 nh\u01b0 l\u00e0: s\u1ef1 c\u1ea3m th\u00f4ng.<\/p>\n

S\u1ef1 h\u1ed7 tr\u1ee3 tuy\u1ec7t v\u1eddi \u0111\u01b0\u1ee3c c\u1ea3m nh\u1eadn b\u1edfi con ng\u01b0\u1eddi v\u00ec ta mu\u1ed1n c\u00f3 m\u1ed9t nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 th\u1ef1c s\u1ef1 hi\u1ec3u b\u1ea1n v\u00e0 bi\u1ebft \u0111\u01b0\u1ee3c b\u1ea1n mu\u1ed1n g\u00ec, ch\u1ee9 kh\u00f4ng ph\u1ea3i cung c\u1ea5p cho b\u1ea1n d\u1ecbch v\u1ee5 chung chung.<\/p>\n

V\u00e0, \u0111\u00f3 m\u1edbi l\u00e0 s\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t<\/p>\n

\"C\u00e1c<\/p>\n

S\u1ef1 th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn r\u1ea5t nhi\u1ec1u trong \u0111\u00e0o t\u1ea1o h\u1ed7 tr\u1ee3 v\u00e0 \u0111\u00f3 l\u00fd do t\u1ed1t nh\u1ea5t. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n.<\/p>\n

\u0110\u1ed3ng c\u1ea3m kh\u00f4ng ch\u1ec9 l\u00e0 \u0111i\u1ec1u c\u00f3 th\u1ec3 sinh ra v\u00e0 m\u1ea5t \u0111i. N\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i ti\u1ebfn, gi\u1ed1ng nh\u01b0 c\u00e1c k\u1ef9 n\u0103ng kh\u00e1c, v\u1edbi s\u1ef1 quy\u1ebft t\u00e2m, s\u1ef1 ch\u00fa \u00fd ,b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n n\u00f3 v\u1edbi v\u0169 kh\u00ed b\u00ed m\u1eadt c\u1ee7a \u0111\u1ed9i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty b\u1ea1n ngay l\u1eadp t\u1ee9c.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u00e1t tri\u1ec3n s\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/strong><\/h3>\n

Ch\u00fang ta n\u00ean bi\u1ebft, \u0111\u1ec3 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng, kh\u00f4ng \u0111\u01a1n gi\u1ea3n ch\u1ec9 l\u00e0 bi\u1ebft v\u1ec1 suy ngh\u0129 b\u1ec1 ngo\u00e0i v\u1ec1 nh\u1eefng g\u00ec ng\u01b0\u1eddi kh\u00e1c \u0111ang c\u1ea3m th\u1ea5y.<\/p>\n

M\u1ed9t trong nh\u1eefng l\u1eddi tr\u00edch d\u1eabn v\u1ec1 s\u1ef1 \u0111\u1ed3ng c\u1ea3m m\u00e0 t\u1ea5t c\u1ea3 c\u00e1c chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ea3i l\u01b0u t\u00e2m \u0111\u1ebfn t\u1eeb Daniel Pink, t\u00e1c gi\u1ea3 c\u1ee7a cu\u1ed1n A Whole New Mind: T\u1ea1i sao nh\u1eefng ng\u01b0\u1eddi tr\u00ed tu\u1ec7 ph\u1ea3i th\u1ed1ng tr\u1ecb t\u01b0\u01a1ng lai.<\/p>\n

\u0110\u1ed3ng c\u1ea3m l\u00e0 vi\u1ec7c \u0111\u1ee9ng trong \u0111\u00f4i gi\u00e0y c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, c\u1ea3m th\u1ea5y b\u1eb1ng tr\u00e1i tim c\u1ee7a m\u00ecnh, nh\u00ecn b\u1eb1ng \u0111\u00f4i m\u1eaft c\u1ee7a m\u00ecnh. Th\u1ea5u hi\u1ec3u kh\u00f4ng ch\u1ec9 r\u1ea5t kh\u00f3 trong vi\u1ec7c s\u1eed d\u1ee5ng ngu\u1ed3n nh\u00e2n l\u1ef1c b\u00ean ngo\u00e0i v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a, m\u00e0 n\u00f3 c\u00f2n l\u00e0m cho th\u1ebf gi\u1edbi tr\u1edf th\u00e0nh m\u1ed9t n\u01a1i t\u1ed1t \u0111\u1eb9p h\u01a1n.<\/em><\/p>\n

\u2014Daniel Pink<\/em><\/p>\n

Khi ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng thi\u1ebft y\u1ebfu n\u00e0y, Pink cung c\u1ea5p ba m\u1eb9o ch\u00ednh:<\/p>\n

1. D\u00e0nh th\u1eddi gian v\u1edbi nh\u1eefng ng\u01b0\u1eddi. B\u1ea1n c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 l\u00e0m vi\u1ec7c n\u00e0y m\u1ed7i ng\u00e0y, t\u1eeb vi\u1ec7c thi\u1ebft l\u1eadp cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi barista t\u1ea1i qu\u00e1n c\u00e0 ph\u00ea c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c nhau trong c\u00f4ng vi\u1ec7c.<\/p>\n

2. Nh\u1eadn m\u1ed9t b\u1ed9 th\u1ebb Ph\u01b0\u01a1ng ph\u00e1p IDEO. Nh\u1eefng th\u1ebb n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch kh\u00e1ch h\u00e0ng suy ngh\u0129 v\u00e0 c\u1ea3m nh\u1eadn. Trong khi ban \u0111\u1ea7u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf, ch\u00fang l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi cho b\u1ea5t c\u1ee9 ai mu\u1ed1n l\u00e0m vi\u1ec7c tr\u00ean s\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u1ee7a h\u1ecd.<\/p>\n

3. Tham gia m\u1ed9t l\u1edbp di\u1ec5n xu\u1ea5t. C\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 c\u00f4ng vi\u1ec7c n\u00e0o tr\u00ean th\u1ebf gi\u1edbi k\u00eau g\u1ecdi b\u1ea1n b\u01b0\u1edbc v\u00e0o \u0111\u00f4i gi\u00e0y c\u1ee7a ng\u01b0\u1eddi kh\u00e1c h\u01a1n l\u00e0 di\u1ec5n xu\u1ea5t, v\u00e0 tham gia l\u1edbp h\u1ecdc l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 h\u1ecdc c\u00e1ch l\u00e0m \u0111i\u1ec1u \u0111\u00f3. Th\u00eam v\u00e0o \u0111\u00f3, n\u1ebfu bu\u1ed5i bi\u1ec3u di\u1ec5n h\u1ed7 tr\u1ee3 kh\u00f4ng th\u00e0nh c\u00f4ng, b\u1ea1n lu\u00f4n c\u00f3 th\u1ec3 \u0111\u1ebfn Hollywood.<\/p>\n

S\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i v\u00e0 v\u00ec v\u1eady ch\u00fang t\u00f4i \u0111\u00e3 vi\u1ebft m\u1ed9t b\u00e0i vi\u1ebft ri\u00eang v\u1ec1 ph\u00e1t tri\u1ec3n s\u1ef1 \u0111\u1ed3ng c\u1ea3m \u0111\u1ec3 gi\u00e0nh chi\u1ebfn th\u1eafng t\u1ea1i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, do \u0111\u00f3 h\u00e3y ki\u1ec3m tra xem b\u1ea1n c\u00f3 quan t\u00e2m s\u00e2u s\u1eafc \u0111\u1ebfn ch\u1ee7 \u0111\u1ec1 n\u00e0y hay kh\u00f4ng.<\/p>\n

Ngo\u00e0i ra, nh\u01b0 m\u1ed9t ph\u1ea7n th\u01b0\u1edfng th\u00fa v\u1ecb, Trung t\u00e2m Khoa h\u1ecdc \u1edf U.C. Berkeley \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t tr\u00f2 ch\u01a1i \u0111\u1ec3 ki\u1ec3m tra xem b\u1ea1n \u0111\u1ecdc c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o. N\u00f3 kh\u00f3 h\u01a1n b\u1ea1n ngh\u0129 kh\u00e1 nhi\u1ec1u \u0111\u1ea5y.<\/p>\n

Khi b\u1ea1n th\u1ef1c h\u00e0nh, b\u1ea1n s\u1ebd tr\u1edf n\u00ean t\u1ed1t h\u01a1n, v\u00e0 ngay sau \u0111\u00f3, b\u1ea1n s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi m\u1ecdi t\u01b0\u01a1ng t\u00e1c.<\/p>\n

K\u1ef9 n\u0103ng 2: S\u1eed d\u1ee5ng Ng\u00f4n ng\u1eef T\u00edch c\u1ef1c<\/h2>\n

T\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u mu\u1ed1n c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng \u00e2m thanh t\u00edch c\u1ef1c, ph\u1ea3i kh\u00f4ng? Ch\u1eafc ch\u1eafn r\u1ed3i.<\/p>\n

Nh\u01b0ng khi ch\u00fang ta n\u00f3i v\u1ec1 c\u00e1c k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ef1c t\u1ebf, ng\u00f4n ng\u1eef t\u00edch c\u1ef1c kh\u00f4ng nh\u1ea5t thi\u1ebft \u0111\u1ec1 c\u1eadp \u0111\u1ebfn quan \u0111i\u1ec3m chung c\u1ee7a b\u1ea1n v\u1ec1 cu\u1ed9c s\u1ed1ng, nh\u01b0ng v\u1edbi ng\u00f4n ng\u1eef m\u00e0 b\u1ea1n s\u1eed d\u1ee5ng.<\/p>\n

\u0110\u1ec3 hi\u1ec3u ng\u00f4n ng\u1eef t\u00edch c\u1ef1c m\u1ea1nh m\u1ebd nh\u01b0 th\u1ebf n\u00e0o, ch\u00fang ta h\u00e3y xem m\u1ed9t s\u1ed1 ng\u00f4n ng\u1eef ti\u00eau c\u1ef1c sau:<\/p>\n

H\u00e3y suy ngh\u0129 v\u1ec1 nh\u1eefng \u0111i\u1ec1u kh\u00f4ng ai th\u00edch nghe, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, v\u00e0 lo\u1ea1i ph\u1ea3n \u1ee9ng n\u00e0o c\u00f3 th\u1ec3 g\u00e2y ra \u1edf ng\u01b0\u1eddi:<\/p>\n

\u2022”T\u00f4i kh\u00f4ng bi\u1ebft…”<\/p>\n

\u2022 “Ch\u00fang ta kh\u00f4ng th\u1ec3 …”<\/p>\n

\u2022 “B\u1ea1n kh\u00f4ng th\u1ec3 …”<\/p>\n

\u2022 “Kh\u00f4ng”<\/p>\n

\u2022”H\u00e3y b\u00ecnh t\u0129nh.”<\/p>\n

… v\u00e0 m\u1ed9t s\u1ed1 c\u1ee5m t\u1eeb kh\u00e1c m\u00e0 b\u1ea1n kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

\"Customer<\/p>\n

C\u00f3 nh\u1eefng \u0111i\u1ec1u m\u00e0 trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n kh\u00f4ng n\u00ean n\u00f3i ra. C\u00e1c c\u1ee5m t\u1eeb \u0111\u00f3 ch\u1ec9 c\u00f3 th\u1ec3 l\u00e0m cho m\u1ed9t s\u1ef1 t\u01b0\u01a1ng t\u00e1c t\u1ed3i t\u1ec7 h\u01a1n m\u00e0 th\u00f4i.<\/p>\n

T\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u gh\u00e9t khi m\u1ecdi ng\u01b0\u1eddi th\u00f4 l\u1ed7 v\u1edbi ch\u00fang ta, nh\u01b0ng \u0111\u00f4i khi c\u00e1ch ch\u00fang ta n\u00f3i nh\u1eefng \u0111i\u1ec1u c\u00f3 th\u1ec3 b\u1ecb coi l\u00e0 th\u00f4 t\u1ee5c, ngay c\u1ea3 khi ch\u00fang ta kh\u00f4ng c\u00f3 \u00fd nh\u01b0 v\u1eady.<\/p>\n

\u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao s\u1eed d\u1ee5ng \u0111\u00fang ng\u00f4n ng\u1eef c\u0169ng nh\u01b0 gi\u1ecdng \u0111i\u1ec7u trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 s\u1eed ng\u00f4n ng\u1eef \u0111\u00fang c\u00e1ch?<\/strong><\/h3>\n

C\u00e1ch d\u1ec5 nh\u1ea5t \u0111\u1ec3 ph\u00e1t hi\u1ec7n ng\u00f4n ng\u1eef ti\u00eau c\u1ef1c trong giao ti\u1ebfp h\u1ed7 tr\u1ee3 c\u1ee7a b\u1ea1n l\u00e0 t\u00ecm nh\u1eefng t\u1eeb nh\u01b0 “kh\u00f4ng th\u1ec3”, “kh\u00f4ng”, vv … v\u00e0 xem c\u00f3 c\u00e1ch n\u00e0o \u0111\u1ec3 thay th\u1ebf ch\u00fang kh\u00f4ng.<\/p>\n

For example:<\/p>\n

\u2022 “T\u00f4i kh\u00f4ng bi\u1ebft” – “T\u00f4i s\u1ebd n\u00f3i chuy\u1ec7n v\u1edbi th\u00e0nh vi\u00ean nh\u00f3m t\u01b0\u01a1ng \u1ee9ng v\u00e0 li\u00ean l\u1ea1c v\u1edbi b\u1ea1n ASAP.”<\/p>\n

\u2022 “Xin h\u00e3y b\u00ecnh t\u0129nh” – “T\u00f4i xin l\u1ed7i. T\u00f4i hi\u1ec3u. T\u00f4i c\u0169ng th\u1ea5t v\u1ecdng. ”<\/p>\n

\u2022 “Kh\u00f4ng, b\u1ea1n kh\u00f4ng th\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3.” – “M\u1eb7c d\u00f9 t\u00f9y ch\u1ecdn n\u00e0y kh\u00f4ng c\u00f3 s\u1eb5n ngay b\u00e2y gi\u1edd, c\u00f3 m\u1ed9t l\u1ef1a ch\u1ecdn t\u01b0\u01a1ng t\u1ef1.”<\/p>\n

S\u1ef1 kh\u00e1c bi\u1ec7t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn th\u1ea5y trong nh\u1eefng thay \u0111\u1ed5i nh\u1ecf h\u01a1n. Carolyn Kopprasch, Tr\u01b0\u1edfng ph\u00f2ng \u201cH\u1ea1nh ph\u00fac\u201d c\u1ee7a Buffer, c\u0169ng \u0111\u01b0a ra m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi trong b\u00e0i vi\u1ebft c\u1ee7a c\u00f4 v\u1ec1 c\u00e1ch c\u00f4 d\u1eebng s\u1eed d\u1ee5ng t\u1eeb “th\u1ef1c s\u1ef1” v\u00e0 “nh\u01b0ng” trong email d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4.<\/p>\n

L\u01b0u \u00fd c\u00e1ch \u00e2m \u0111i\u1ec7u kh\u00e1c nhau trong hai c\u00e2u n\u00e0y:<\/p>\n

\u2022 C\u00e2u 1: T\u00f4i th\u1ef1c s\u1ef1 \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c b\u1ea1n vi\u1ebft, nh\u01b0ng ti\u1ebfc l\u00e0 ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng n\u00e0y.<\/p>\n

\u2022 C\u00e2u 2: T\u00f4i th\u1ef1c s\u1ef1 \u0111\u00e1nh gi\u00e1 cao b\u1ea1n b\u1eb1ng v\u0103n b\u1ea3n! Th\u1eadt kh\u00f4ng may ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 t\u00ednh n\u0103ng n\u00e0y c\u00f3 s\u1eb5n.<\/p>\n

Nh\u1eefng thay \u0111\u1ed5i nh\u1ecf trong c\u00e1ch di\u1ec5n \u0111\u1ea1t email c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 b\u1ea5t ng\u1edd.<\/p>\n

K\u1ef9 n\u0103ng 3: Ki\u00ean nh\u1eabn<\/h2>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c d\u1ec5 d\u00e0ng.<\/p>\n

\u0110\u00f4i khi, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd t\u1ee9c gi\u1eadn v\u1edbi b\u1ea1n. \u0110\u00f4i khi, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng hi\u1ec3u \u00fd di\u1ec5n \u0111\u1ea1t c\u1ee7a b\u1ea1n. \u0110\u00f4i khi, m\u1ecdi th\u1ee9 ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u00f3 kh\u0103n.<\/p>\n

B\u1ea5t k\u1ec3 v\u1ea5n \u0111\u1ec1 th\u1ef1c t\u1ebf, \u0111i\u1ec1u t\u1ed3i t\u1ec7 nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m trong b\u1ea5t k\u1ef3 t\u00ecnh hu\u1ed1ng n\u00e0o l\u00e0 m\u1ea5t m\u00e1t.<\/p>\n

\"C\u00e1ch<\/p>\n

S\u1ef1 ki\u00ean nh\u1eabn kh\u00f4ng gi\u00fap b\u1ea1n cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n, nh\u01b0ng nghi\u00ean c\u1ee9u c\u1ee7a \u0110\u1ea1i h\u1ecdc Toronto cho th\u1ea5y r\u1eb1ng thi\u1ebfu ki\u00ean nh\u1eabn kh\u00f4ng ch\u1ec9 c\u1ea3n tr\u1edf kh\u1ea3 n\u0103ng \u0111\u1ec3 t\u1eadn h\u01b0\u1edfng cu\u1ed9c s\u1ed1ng m\u00e0 c\u00f2n l\u00e0m cho ch\u00fang ta t\u1ed3i t\u1ec7 h\u01a1n khi l\u00e0m nh\u1eefng \u0111i\u1ec1u kh\u00f3 kh\u0103n (nh\u01b0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi).<\/p>\n

M\u1ed9t s\u1ed1 nghi\u00ean c\u1ee9u c\u0169ng ch\u1ec9 ra r\u1eb1ng nh\u1eefng ng\u01b0\u1eddi ki\u00ean nh\u1eabn c\u00f3 khuynh h\u01b0\u1edbng kh\u1ecfe m\u1ea1nh, h\u1ea1nh ph\u00fac v\u00e0 th\u00e0nh c\u00f4ng h\u01a1n.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u00e1t tri\u1ec3n Ki\u00ean nh\u1eabn<\/strong><\/h3>\n

Boy, n\u00f3 s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed1t \u0111\u1eb9p n\u1ebfu n\u00f3 \u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng?<\/p>\n

Alex \u0111\u00e3 xu\u1ea5t b\u1ea3n m\u1ed9t b\u00e0i vi\u1ebft ho\u00e0n to\u00e0n ri\u00eang bi\u1ec7t tr\u00ean Groove Journey t\u1edbi Blog 100 ngh\u00ecn \u0111\u00f4 la v\u1ec1 vi\u1ec7c ph\u00e1t tri\u1ec3n s\u1ef1 ki\u00ean nh\u1eabn – cho n\u00f3 m\u1ed9t b\u00e0i \u0111\u1ecdc.<\/p>\n

Jane Bolton t\u1ea1i Psychology Today c\u0169ng chia s\u1ebb b\u1ed1n l\u1eddi khuy\u00ean tuy\u1ec7t v\u1eddi:<\/p>\n

1. Hi\u1ec3u \u0111\u01b0\u1ee3c b\u1ea3n ch\u1ea5t g\u00e2y nghi\u1ec7n c\u1ee7a s\u1ef1 t\u1ee9c gi\u1eadn, k\u00edch th\u00edch v\u00e0 x\u00fac ph\u1ea1m. B\u1ea1n c\u00e0ng c\u1ea3m th\u1ea5y nh\u1eefng c\u1ea3m x\u00fac n\u00e0y, b\u1ea1n c\u00e0ng c\u1ea3m th\u1ea5y nh\u01b0 h\u1ecd. Hi\u1ec3u r\u1eb1ng l\u00e0m cho n\u00f3 r\u00f5 r\u00e0ng t\u1ea1i sao n\u00f3 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u01b0\u1ee3c ki\u00ean nh\u1eabn h\u01a1n.<\/p>\n

2. N\u00e2ng cao th\u00e1i \u0111\u1ed9 c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi s\u1ef1 kh\u00f3 ch\u1ecbu v\u00e0 \u0111au \u0111\u1edbn. Trong t\u00ecnh hu\u1ed1ng kh\u00f3 ch\u1ecbu v\u1edbi kh\u00e1ch h\u00e0ng l\u00fac m\u00e0 b\u1ea1n c\u1ea3m th\u1ea5y ki\u00ean nh\u1eabn c\u1ee7a b\u1ea1n m\u1eb7c k\u00e9m h\u00e3y nh\u1eafc nh\u1edf b\u1ea3n th\u00e2n r\u1eb1ng “\u0111i\u1ec1u n\u00e0y ch\u1ec9 l\u00e0 kh\u00f3 ch\u1ecbu, kh\u00f4ng th\u1ec3 ch\u1ecbu \u0111\u1ef1ng.”<\/p>\n

3. Ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng d\u1ea5u hi\u1ec7u nh\u1ea1y c\u1ea3m.<\/p>\n

4. Ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n. Nh\u1eefng \u0111i\u1ec1u m\u00e0 ch\u00fang ta n\u00f3i v\u1edbi b\u1ea3n th\u00e2n ch\u00fang ta c\u00f3 kh\u1ea3 n\u0103ng tr\u1edf th\u00e0nh s\u1ef1 th\u1eadt, cho d\u00f9 \u0111\u00f3 l\u00e0 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c. V\u00ec v\u1eady, khi b\u1ea1n n\u00f3i “kh\u00e1ch h\u00e0ng n\u00e0y th\u1ef1c s\u1ef1 b\u1eaft \u0111\u1ea7u l\u00e0m t\u00f4i t\u1ee9c gi\u1eadn”, thay v\u00ec “\u0111\u00e2y l\u00e0 m\u1ed9t t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n, nh\u01b0ng t\u00f4i s\u1ebd gi\u1eef b\u00ecnh t\u0129nh v\u00e0 l\u00e0m nh\u1eefng g\u00ec c\u1ea7n \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1”, n\u00f3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t t\u00e1c \u0111\u1ed9ng l\u1edbn \u0111\u1ebfn k\u1ebft qu\u1ea3.<\/p>\n

Ki\u00ean nh\u1eabn l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n, nh\u01b0ng khi c\u00f3 n\u00f3 s\u1ebd l\u00e0 m\u1ed9t trong nh\u1eefng t\u00e0i s\u1ea3n c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t b\u1ea1n s\u1ebd c\u00f3 nh\u01b0 m\u1ed9t \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

K\u1ef9 n\u0103ng 4: S\u1ef1 r\u00f5 r\u00e0ng trong truy\u1ec1n th\u00f4ng<\/h2>\n

S\u1ef1 r\u00f5 r\u00e0ng kh\u00f4ng ch\u1ec9 quan tr\u1ecdng trong vi\u1ec7c l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y t\u1ed1t v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n thi\u1ec7n – n\u00f3 c\u00f2n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn \u0111i\u1ec3m m\u1ea5u ch\u1ed1t c\u1ee7a b\u1ea1n.<\/p>\n

B\u1ea1n ngh\u0129 th\u1ebf n\u00e0o n\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi \u00edt email cho m\u1ed7i s\u1ef1 h\u1ed7 tr\u1ee3 b\u1edfi v\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng c\u00f2n c\u1ea3m th\u1ea5y c\u00f2n \u0111i\u1ec1u g\u00ec kh\u00f3 hi\u1ec3u n\u1eefa?<\/p>\n

N\u1ebfu b\u1ea1n l\u0129nh v\u1ef1c 300 y\u00eau c\u1ea7u m\u1ed9t tu\u1ea7n (\u1edf ph\u00eda th\u1ea5p c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng trung b\u00ecnh Groove), \u0111\u00f3 l\u00e0 15.600 email \u0111\u01b0\u1ee3c g\u1eedi trong m\u1ed9t n\u0103m.<\/p>\n

M\u1eb7c d\u00f9 v\u00ed d\u1ee5 \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ch\u00fat c\u1ef1c \u0111oan, ngay c\u1ea3 khi b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi \u00edt h\u01a1n 0.25 email, trung b\u00ecnh b\u1ea1n v\u1eabn g\u1eedi 3,900 email \u00edt h\u01a1n trong m\u1ed9t n\u0103m.<\/p>\n

\u0110\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00f4ng quan tr\u1ecdng, v\u00e0 \u0111\u00f3 l\u00e0 m\u1ed9t lu\u1eadn c\u1ee9 tuy\u1ec7t v\u1eddi \u0111\u1ec3 th\u1ef1c h\u00e0nh truy\u1ec1n th\u00f4ng tinh th\u1ec3 r\u00f5 r\u00e0ng<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u00e1t tri\u1ec3n r\u00f5 n\u00e9t trong truy\u1ec1n th\u00f4ng<\/strong><\/h3>\n

C\u00f3 m\u1ed9t v\u00e0i \u0111i\u1ec1u c\u01a1 b\u1ea3n v\u1ec1 quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 ghi nh\u1edb m\u1ecdi l\u00fac khi\u1ebfn giao ti\u1ebfp r\u00f5 r\u00e0ng h\u01a1n:<\/p>\n

1. Th\u00f4ng tin quan tr\u1ecdng nh\u1ea5t tr\u01b0\u1edbc ti\u00ean: h\u00e3y l\u00e0m \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean h\u1ecd nh\u00ecn th\u1ea5y, tr\u01b0\u1edbc khi c\u00f3 b\u1ea5t k\u1ef3 b\u01b0\u1edbc n\u00e0o c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c.<\/p>\n

2. Th\u1ee9 t\u1ef1 th\u1eddi gian: \u0111\u1ea3m b\u1ea3o th\u1ee9 t\u1ef1 c\u1ee7a c\u00e1c b\u01b0\u1edbc trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 c\u00f3 \u00fd ngh\u0129a v\u00e0 kh\u00f4ng can thi\u1ec7p theo th\u1eddi gian v\u1edbi c\u00e1c b\u01b0\u1edbc kh\u00e1c.<\/p>\n

3. Tr\u00e1nh s\u1ef1 ph\u00e2n t\u00e2m: c\u1ea5u tr\u00fac c\u00e1c h\u01b0\u1edbng d\u1eabn theo c\u00e1ch gi\u00fap h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 trong tay v\u00e0 s\u1ebd kh\u00f4ng l\u00e0m gi\u00e1n \u0111o\u1ea1n quy tr\u00ecnh c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/p>\n

Ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn ch\u1ee7 \u0111\u1ec1 n\u00e0y m\u1ed9t c\u00e1ch r\u1ed9ng r\u00e3i h\u01a1n trong b\u00e0i vi\u1ebft c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 vi\u1ec7c ph\u00e1t tri\u1ec3n phong c\u00e1ch h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, v\u00ec v\u1eady h\u00e3y ki\u1ec3m tra \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft.<\/p>\n

M\u1eb9o hay: Khi \u0111i gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1i g\u00ec \u0111\u00f3, \u0111\u1eb7c bi\u1ec7t l\u00e0 k\u1ef9 thu\u1eadt, h\u00e3y suy ngh\u0129 v\u1ec1 c\u00e1ch b\u1ea1n s\u1ebd gi\u1ea3i th\u00edch h\u01b0\u1edbng d\u1eabn cho m\u1ed9t ng\u01b0\u1eddi n\u0103m tu\u1ed5i (trong s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 kh\u00f4ng th\u1ef1c s\u1ef1 coi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n nh\u01b0 m\u1ed9t \u0111\u1ee9a tr\u1ebb, r\u00f5 r\u00e0ng).<\/p>\n

V\u00ed d\u1ee5, ki\u1ec3m tra Explain Like I’m Five subreddit. Trong \u0111\u00f3, c\u00e1c chuy\u00ean gia t\u1ea1o ra c\u00e1c ch\u1ee7 \u0111\u1ec1 ph\u1ee9c t\u1ea1p v\u00e0 gi\u1ea3i th\u00edch ch\u00fang nh\u01b0 th\u1ec3 ng\u01b0\u1eddi \u0111\u1ecdc n\u0103m tu\u1ed5i. V\u00ed d\u1ee5: \u0111\u00e2y l\u00e0 c\u00e1ch ng\u01b0\u1eddi d\u00f9ng gi\u1ea3i th\u00edch s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa email, Google, AOL, trang web v\u00e0 tr\u00ecnh duy\u1ec7t web:<\/p>\n

N\u1ebfu ai \u0111\u00f3 kh\u00f4ng hi\u1ec3u nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 l\u00e0 g\u00ec, \u0111\u00e2y s\u1ebd l\u00e0 m\u1ed9t s\u1ef1 r\u1ea1n n\u1ee9t ho\u00e0n h\u1ea3o, r\u00f5 r\u00e0ng ngay l\u1eadp t\u1ee9c v\u00e0 d\u1ec5 d\u00e0ng c\u00f3 \u00fd ngh\u0129a – ch\u1ec9 c\u1ea7n nh\u1eefng g\u00ec b\u1ea1n mu\u1ed1n trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

K\u1ef9 n\u0103ng 5: Li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn<\/h2>\n

T\u1ea5t c\u1ea3 c\u00e1c k\u1ef9 n\u0103ng m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn trong b\u00e0i \u0111\u0103ng n\u00e0y ch\u1eafc ch\u1eafn s\u1ebd gi\u00fap b\u1ea1n cung c\u1ea5p h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

Nh\u01b0ng \u0111\u1ec3 th\u1ea5y \u0111\u01b0\u1ee3c b\u1eb1ng ch\u1ee9ng cho b\u1ea3n th\u00e2n trong kinh doanh c\u1ee7a m\u00ecnh, b\u1ea1n c\u1ea7n ph\u1ea3i \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a m\u00ecnh. Yup, ch\u00fang t\u00f4i ch\u1ec9 n\u00f3i chuy\u1ec7n v\u1edbi con s\u1ed1.<\/p>\n

\u0110\u1ecbnh l\u01b0\u1ee3ng n\u1ed7 l\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n khi h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ph\u00e1t tri\u1ec3n kinh doanh v\u00e0 s\u1ea3n ph\u1ea9m.<\/p>\n

Nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ec9 s\u1ed1 t\u1ed1t l\u00e0 c\u00e1ch duy nh\u1ea5t \u0111\u1ec3 bi\u1ebft ch\u1eafc ch\u1eafn nh\u1eefng g\u00ec t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng t\u1ed1t h\u01a1n l\u00e0 c\u00f3 tr\u00ean d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 li\u00ean t\u1ee5c ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i ti\u1ebfn<\/strong><\/h3>\n

\u0110\u00e1nh s\u1ed1 c\u00e1c c\u00f4ng vi\u1ec7c theo th\u1ee9 t\u1ef1 \u01b0u ti\u00ean, chia nh\u1ecf c\u00e1c c\u00f4ng vi\u1ec7c \u1ea5y v\u00e0 ki\u00ean nh\u1eabn th\u1ef1c hi\u1ec7n ch\u00fang. Ch\u00fang t\u00f4i theo d\u00f5i s\u1ed1 li\u1ec7u c\u1ee7a ch\u00fang t\u00f4i v\u1edbi Groove, nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng ti\u1ebfn \u0111\u1ed9 v\u1edbi b\u1ea5t k\u1ef3 c\u00f4ng c\u1ee5 n\u00e0o b\u1ea1n \u0111ang s\u1eed d\u1ee5ng \u0111\u1ec3 h\u1ed7 tr\u1ee3. Ch\u1ec9 b\u1eb1ng m\u1ed9t b\u1ea3ng t\u00ednh \u0111\u01a1n gi\u1ea3n ho\u1eb7c b\u00fat v\u00e0 gi\u1ea5y s\u1ebd l\u00e0m vi\u1ec7c.<\/p>\n

M\u1ed7i tu\u1ea7n, t\u1eeb c\u00e1c s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea b\u1ea1n s\u1ebd \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eadn \u0111\u1ecbnh cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n: th\u1eddi gian ph\u1ea3n h\u1ed3i trung b\u00ecnh, th\u1eddi gian x\u1eed l\u00fd trung b\u00ecnh, tr\u1ea3 l\u1eddi m\u1ed7i phi\u1ebfu v\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 ph\u1ea3n h\u1ed3i s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Ch\u00fang t\u00f4i \u0111\u00e3 vi\u1ebft to\u00e0n b\u1ed9 b\u00e0i v\u1ec1 c\u00e1c ch\u1ec9 s\u1ed1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n n\u00ean \u0111o l\u01b0\u1eddng v\u00e0 l\u00e0m g\u00ec v\u1edbi h\u1ecd – v\u00e0 th\u1eadm ch\u00ed ch\u00fang t\u00f4i c\u00f2n th\u00eam m\u1ed9t b\u1ea3ng t\u00ednh c\u01a1 b\u1ea3n v\u1edbi c\u00e1c c\u00f4ng th\u1ee9c v\u00e0 t\u00ednh to\u00e1n c\u1ea7n thi\u1ebft \u0111\u1ec3 d\u1ec5 d\u00e0ng b\u1eaft \u0111\u1ea7u, v\u00ec v\u1eady h\u00e3y ki\u1ec3m tra n\u00f3!<\/p>\n

N\u1ebfu b\u1ea1n l\u00e0m vi\u1ec7c n\u00e0y th\u01b0\u1eddng xuy\u00ean, b\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u th\u1ea5y-r\u1ea5t r\u00f5 r\u00e0ng-nh\u1eefng g\u00ec ho\u1ea1t \u0111\u1ed9ng v\u00e0 nh\u1eefng g\u00ec kh\u00f4ng l\u00e0m vi\u1ec7c cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>","protected":false},"excerpt":{"rendered":"

How much experience do you have in customer support, and do you ever think, \"Damn, the interaction [...]\"?<\/p>","protected":false},"author":1,"featured_media":4861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[],"class_list":["post-6861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khong-phan-loai"],"acf":[],"yoast_head":"\nC\u00c1C K\u1ef8 N\u0102NG D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG B\u1ea0N C\u1ea6N TRANG B\u1eca V\u00c0 PH\u00c1T TRI\u1ec2N. - 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