{"id":6883,"date":"2021-09-12T17:06:43","date_gmt":"2021-09-12T10:06:43","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=6883"},"modified":"2024-06-21T08:08:11","modified_gmt":"2024-06-21T08:08:11","slug":"sai-lam-trong-tuong-tac-khach-hang","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/sai-lam-trong-tuong-tac-khach-hang\/","title":{"rendered":"LACK OF INVESTMENT IN CALL CENTER SERVICES \u2013 MISTAKES IN THE FIRST STEPS OF CUSTOMER INTERACTION"},"content":{"rendered":"<h2><strong>Why do businesses lack investment in call center services?<\/strong><\/h2>\n<p>In fact, many businesses focus on other activities such as marketing and sales while the customer reception part is sketchy and not invested in. For example: the contact number is a regular mobile number, often causing busy situations, missed calls not returned, customer information not saved...<\/p>\n<h2><strong>Create your own terrible barriers<\/strong><\/h2>\n<p>Even many businesses think about saving investment costs for\u00a0<strong>Call center service\u00a0<\/strong>without thinking about the consequences such as:<\/p>\n<p>\u2013 No support channel -&gt; Reduced contact<\/p>\n<p>\u2013 Difficult support process -&gt; Reduced contact<\/p>\n<p>\u2013 Complicated reporting process -&gt; Reduced contact<\/p>\n<p>\u2013 Automatically select frequently asked questions -&gt; Reduce average processing time<\/p>\n<p>This leads to a big contradiction: customers cannot give feedback to businesses, businesses do not provide support services to meet customers&#039; needs just because: to minimize costs.<\/p>\n<h2><strong>Find solutions to improve<\/strong><\/h2>\n<p>Provide customer support through\u00a0<strong>Call center service<\/strong>, in fact, it is not a complicated thing, so why do businesses keep making it difficult for themselves? Set up a contact center system so that customers can easily contact the business, at the same time, receiving feedback will also be a golden opportunity to improve the product. There are many forms\u00a0<strong>Call center service<\/strong>\u00a0for businesses to choose from \u2013 depending on their size and usage needs \u2013 such as\u00a0<u>Mini Contact Center<\/u>, Fast Contact Center or a complete, large-scale switchboard system...<\/p>\n<p>Turn the call center \u2013 where your business takes care of its customers \u2013 into a truly enjoyable place. It will be a place where there are no automated dialogues lasting tens of minutes like \u201cWelcome to the call center\u2026 To receive support for service A, please press 1. To receive support for package B, please press 2. To receive support for field Z, please press 0\u2026\u201d \u2013 a model that costs customers a significant amount of time and money.<\/p>\n<p>Bellsystem24 Vietnam designs Switchboard solutions (<strong>Call Center<\/strong>) separately for each Business. Please contact us for advice!<\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Why do businesses lack investment in call center services? In fact, many businesses focus on [...]<\/p>","protected":false},"author":1,"featured_media":14704,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-6883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>THI\u1ebeU \u0110\u1ea6U T\u01af CHO D\u1ecaCH V\u1ee4 T\u1ed4NG \u0110\u00c0I - SAI L\u1ea6M TRONG B\u01af\u1edaC \u0110\u1ea6U T\u01af\u01a0NG T\u00c1C KH\u00c1CH H\u00c0NG - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Tr\u00ean th\u1ef1c t\u1ebf, nhi\u1ec1u doanh nghi\u1ec7p ch\u00fa tr\u1ecdng v\u00e0o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nh\u01b0 marketing, kinh doanh trong khi ph\u1ea7n \u0111\u00f3n ti\u1ebfp kh\u00e1ch h\u00e0ng l\u1ea1i s\u01a1 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