{"id":7534,"date":"2022-10-13T11:30:47","date_gmt":"2022-10-13T04:30:47","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=7534"},"modified":"2024-08-08T15:53:06","modified_gmt":"2024-08-08T08:53:06","slug":"lam-viec-tai-bellsystem24-hoasao-trai-nghiem-moi-truong-nhan-van","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/lam-viec-tai-bellsystem24-hoasao-trai-nghiem-moi-truong-nhan-van\/","title":{"rendered":"Working at Bellsystem24 Vietnam \u2013 experience a humane environment"},"content":{"rendered":"<h2>M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c l\u00e0nh m\u1ea1nh<\/h2>\n<p>Ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c thu\u00ea ngo\u00e0i t\u1ed5ng \u0111\u00e0i kh\u00e1 \u0111\u1eb7c th\u00f9, Bellsystem24 Vi\u1ec7t Nam \u0111\u1eb7c bi\u1ec7t \u0111\u1ec1 cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, c\u00f4ng ty hi\u1ec3u r\u00f5 y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft \u0111\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t cho kh\u00e1ch h\u00e0ng l\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a n\u1ed9i b\u1ed9.<\/p>\n<p>M\u1ed7i n\u0103m, c\u00f4ng ty th\u01b0\u1eddng xuy\u00ean th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t n\u1ed9i b\u1ed9, \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean, t\u00ecm r\u00f5 nguy\u00ean nh\u00e2n v\u00e0 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n c\u1ea3i ti\u1ebfn, \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch khen th\u01b0\u1edfng ph\u00f9 h\u1ee3p.<\/p>\n<figure style=\"width: 852px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"\" src=\"https:\/\/photo.znews.vn\/w660\/Uploaded\/wyhktpu\/2022_10_12\/genz.jpg\" alt=\"L\u00e0m vi\u1ec7c t\u1ea1i Bellsystem24-Vietnam - tr\u1ea3i nghi\u1ec7m m\u00f4i tr\u01b0\u1eddng nh\u00e2n v\u0103n - TTDN\" width=\"852\" height=\"532\" \/><figcaption class=\"wp-caption-text\"><em>Chia s\u1ebb c\u1ee7a Thu Hi\u1ec1n &#8211; nh\u00e2n s\u1ef1 kh\u1ed1i D\u1ef1 \u00e1n mi\u1ec1n Nam &#8211; v\u1ec1 Bellsystem24 Vi\u1ec7t Nam.<\/em><\/figcaption><\/figure>\n<p>M\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u1ec1 nh\u00e2n s\u1ef1 t\u1ea1i Bellsystem24 Vi\u1ec7t Nam \u0111\u1ec1u xoay quanh tri\u1ebft l\u00fd \u201cYour better version &#8211; Phi\u00ean b\u1ea3n t\u1ed1t h\u01a1n c\u1ee7a b\u1ea1n\u201d. C\u00f4ng ty \u0111\u1eb7c bi\u1ec7t ch\u00fa tr\u1ecdng t\u1ea1o ra c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n, nu\u00f4i d\u01b0\u1ee1ng ti\u1ec1m n\u0103ng c\u1ee7a nh\u00e2n s\u1ef1; gi\u00fap h\u1ecd r\u00e8n luy\u1ec7n, trau d\u1ed3i b\u1ea3n l\u0129nh, t\u01b0 duy th\u00f4ng qua l\u1ed9 tr\u00ecnh \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n. C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn c\u00e1c bu\u1ed5i coaching 1:1 gi\u1eefa qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean, c\u00e1c bu\u1ed5i workshop n\u1ed9i b\u1ed9 v\u1ec1 kh\u00e1m ph\u00e1 v\u00e0 ph\u00e1t tri\u1ec3n n\u1ed9i l\u1ef1c b\u1ea3n th\u00e2n, v\u1ec1 tinh th\u1ea7n ch\u00e1nh ni\u1ec7m, c\u00e1ch s\u1ed1ng c\u00e2n b\u1eb1ng\u2026<\/p>\n<h2>Tinh th\u1ea7n s\u1ebb chia v\u00e0 nh\u00e2n v\u0103n<\/h2>\n<p>C\u00e2u n\u00f3i m\u00e0 nhi\u1ec1u l\u00e3nh \u0111\u1ea1o t\u1ea1i Bellsystem24 Vi\u1ec7t Nam th\u01b0\u1eddng xuy\u00ean nh\u1eafc \u0111\u1ebfn l\u00e0 \u201cwin-win\u2019\u2019 hay \u201cGive-and-take\u2019\u2019. \u0110\u00e2y c\u0169ng l\u00e0 ti\u00eau ch\u00ed \u0111\u1eb7t ra gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p, gi\u1eefa qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean, gi\u1eefa c\u00e1c \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n<p>\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng, l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean c\u1ea7n th\u1eb3ng th\u1eafn, l\u00e0m vi\u1ec7c v\u00ec l\u1ee3i \u00edch c\u00e1c b\u00ean thay v\u00ec qu\u00e1 ch\u00fa tr\u1ecdng doanh thu. Nh\u00e2n vi\u00ean d\u1ef1 \u00e1n (Agent) l\u00e0 b\u00ean tr\u1ef1c ti\u1ebfp ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng nh\u1ea5t trong b\u1ed9 m\u00e1y v\u1eadn h\u00e0nh. Trong \u0111\u00f3, c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd l\u00e0 ng\u01b0\u1eddi h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh cho c\u00e1c b\u1ea1n agent.<\/p>\n<p>\u201c\u0110\u00e1nh gi\u00e1 v\u1ec1 Bellsystem24 Vi\u1ec7t Nam t\u1eeb g\u00f3c \u0111\u1ed9 c\u00e1 nh\u00e2n, t\u00f4i th\u1ea5y \u0111\u00e2y l\u00e0 m\u00f4i tr\u01b0\u1eddng nu\u00f4i d\u01b0\u1ee1ng nh\u1eefng \u0111i\u1ec1u t\u1ed1t \u0111\u1eb9p trong v\u0103n h\u00f3a l\u00e0m vi\u1ec7c Nh\u1eadt B\u1ea3n v\u00e0 Vi\u1ec7t Nam. Ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c, t\u1ef1 do \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn, \u0111\u1ec1 xu\u1ea5t v\u00e0 g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a d\u1ef1 \u00e1n\u201d, Thanh Hoa &#8211; Japanese Offshore Department &#8211; chia s\u1ebb.<\/p>\n<figure style=\"width: 863px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"\" src=\"https:\/\/photo.znews.vn\/w660\/Uploaded\/wyhktpu\/2022_10_12\/hoa.jpg\" alt=\"L\u00e0m vi\u1ec7c t\u1ea1i Bellsystem24-Vietnam - tr\u1ea3i nghi\u1ec7m m\u00f4i tr\u01b0\u1eddng nh\u00e2n v\u0103n - TTDN\" width=\"863\" height=\"540\" \/><figcaption class=\"wp-caption-text\">Thanh Hoa \u0111\u00e1nh gi\u00e1 cao Bellsystem24 Vi\u1ec7t Nam v\u1ec1 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c.<\/figcaption><\/figure>\n<p>Tr\u01b0\u1edbc \u0111\u00e2y Thanh Hoa t\u1eebng lo l\u1eafng khi l\u00e0m vi\u1ec7c v\u1edbi s\u1ebfp ng\u01b0\u1eddi Nh\u1eadt. Trong h\u00ecnh dung c\u1ee7a c\u00f4, l\u00e3nh \u0111\u1ea1o Nh\u1eadt s\u1ebd t\u1ec9 m\u1ec9 v\u00e0 kh\u1eaft khe. Sang Nh\u1eadt l\u1ea7n \u0111\u1ea7u, c\u00f4 c\u0169ng kh\u00e1 lo v\u1ec1 vi\u1ec7c kh\u00f4ng th\u00edch nghi \u0111\u01b0\u1ee3c m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u1edbi. D\u00f9 v\u1eady, m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ee7a s\u1ebfp \u0111\u00e3 khi\u1ebfn c\u00f4 thay \u0111\u1ed5i suy ngh\u0129.<\/p>\n<p>\u201cH\u00f4m \u0111\u00f3 tr\u1eddi l\u1ea1nh nh\u01b0ng t\u00f4i l\u1ea1i kh\u00f4ng mang t\u1ea5t, \u0111i ch\u00e2n tr\u1ea7n v\u00e0o nh\u00e0. L\u00fac ra v\u1ec1 s\u1ebfp \u0111\u01b0a \u0111\u00f4i d\u00e9p b\u00f4ng khi\u1ebfn t\u00f4i th\u1ef1c s\u1ef1 x\u00fac \u0111\u1ed9ng. V\u00e0 ch\u00ednh s\u1ef1 quan t\u00e2m nh\u1ecf nh\u1eb7t \u0111\u00f3 khi\u1ebfn kho\u1ea3ng c\u00e1ch s\u1ebfp v\u00e0 nh\u00e2n vi\u00ean b\u1edbt xa\u201d, c\u00f4 b\u00e0y t\u1ecf.<\/p>\n<p>Chia s\u1ebb th\u00eam v\u1ec1 h\u00e0nh tr\u00ecnh g\u1eafn b\u00f3 v\u1edbi Bellsystem24 Vi\u1ec7t Nam, Thanh Hoa cho bi\u1ebft c\u00f4 t\u1eebng kh\u00e1 r\u1ee5t r\u00e8, ng\u1ea1i th\u1eed \u0111i\u1ec1u m\u1edbi. S\u1ebfp v\u1eabn th\u01b0\u1eddng khuy\u1ebfn kh\u00edch c\u00f4 \u201cc\u1ee9 l\u00e0m th\u00f4i, b\u1edfi d\u00f9 th\u1ea5t b\u1ea1i, \u00edt nh\u1ea5t m\u00ecnh \u0111\u00e3 th\u1eed\u201d.<\/p>\n<p>\u201cN\u1ebfu ch\u00fang ta kh\u00f4ng th\u1eed l\u00e0m \u0111i\u1ec1u \u0111\u00f3 th\u00ec ch\u1eafc ch\u1eafn kh\u00f4ng bao gi\u1edd th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c. B\u1edfi cu\u1ed9c \u0111\u1eddi l\u00e0 qu\u00e1 tr\u00ecnh kh\u00e1m ph\u00e1 b\u1ea3n th\u00e2n\u201d, Thanh Hoa nh\u1ea5n m\u1ea1nh.<\/p>\n<p>C\u00f4ng ty Bellsystem24 Vi\u1ec7t Nam c\u0169ng t\u1ed5 ch\u1ee9c r\u1ea5t nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng thi\u1ec7n nguy\u1ec7n nh\u00e2n v\u0103n, v\u00ed d\u1ee5 nh\u01b0 ch\u01b0\u01a1ng tr\u00ecnh N\u1eafng \u1ea5m m\u00e2y ng\u00e0n, N\u00e2ng b\u01b0\u1edbc em \u0111\u1ebfn tr\u01b0\u1eddng\u2026<\/p>\n<h2>L\u00e0m vi\u1ec7c khoa h\u1ecdc \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u su\u1ea5t t\u1ed1i \u0111a<\/h2>\n<p>\u0110\u1ec3 t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t, m\u1ed9t trong nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p l\u00e0m vi\u1ec7c t\u1ea1i Bellsystem24 Vi\u1ec7t Nam l\u00e0 nguy\u00ean t\u1eafc PDCA. PDCA t\u1ea1i \u0111\u01a1n v\u1ecb n\u00e0y h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ph\u00e1t tri\u1ec3n t\u1eebng ng\u00e0y.<\/p>\n<figure style=\"width: 861px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"\" src=\"https:\/\/photo.znews.vn\/w660\/Uploaded\/wyhktpu\/2022_10_12\/PDCA.jpg\" alt=\"L\u00e0m vi\u1ec7c t\u1ea1i Bellsystem24-Vietnam - tr\u1ea3i nghi\u1ec7m m\u00f4i tr\u01b0\u1eddng nh\u00e2n v\u0103n - TTDN\" width=\"861\" height=\"539\" \/><figcaption class=\"wp-caption-text\">Bellsystem24 Vi\u1ec7t Nam \u00e1p d\u1ee5ng nguy\u00ean t\u1eafc PDCA trong c\u00f4ng vi\u1ec7c.<\/figcaption><\/figure>\n<p>\u0110\u01a1n c\u1eed t\u1ea1i kh\u1ed1i Japanese Offshore, khi th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng b\u1eb1ng IVR v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec3m x\u1ea5u (t\u1eeb 0 \u0111\u1ebfn 6 \u0111i\u1ec3m), thay v\u00ec ki\u1ec3m tra th\u1ee7 c\u00f4ng \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1, c\u00f4ng ty \u00e1p d\u1ee5ng c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 cho ra k\u1ebft qu\u1ea3 tr\u1ef1c quan. S\u1ef1 c\u1ea3i ti\u1ebfn n\u00e0y gi\u00fap gi\u1ea3m b\u1edbt \u00e1p l\u1ef1c l\u00e0m vi\u1ec7c th\u1ee7 c\u00f4ng c\u1ee7a c\u00e1c agent t\u1ea1i Bellsystem24 Vi\u1ec7t Nam.<\/p>\n<p>C\u00e1ch qu\u1ea3n l\u00fd d\u1ef1 \u00e1n khoa h\u1ecdc, m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c linh ho\u1ea1t v\u00e0 kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi l\u00e0 y\u1ebfu t\u1ed1 \u0111\u1ec3 c\u00e1c b\u1ea1n tr\u1ebb g\u1eafn b\u00f3 v\u1edbi Bellsystem24 Vi\u1ec7t Nam. B\u00ean c\u1ea1nh \u0111\u00f3, h\u00e0ng n\u0103m, c\u00f4ng ty c\u00f3 nhi\u1ec1u d\u1ef1 \u00e1n v\u1edbi \u0111\u1ed1i t\u00e1c l\u1edbn. \u0110i\u1ec1u n\u00e0y gi\u00fap m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ea1i \u0111\u00e2y c\u00e0ng tr\u1edf n\u00ean g\u1ea7n g\u0169i, \u0111o\u00e0n k\u1ebft v\u00e0 g\u1eafn b\u00f3.<\/p>\n<p>\u0110\u01b0\u1ee3c th\u00e0nh l\u1eadp t\u1eeb n\u0103m 2006, Bellsystem24 Vi\u1ec7t Nam l\u00e0 doanh nghi\u1ec7p ti\u00ean phong t\u1ea1i Vi\u1ec7t Nam trong l\u0129nh v\u1ef1c Contact Center v\u00e0 BPO. Hi\u1ec7n t\u1ea1i, c\u00f4ng ty c\u00f3 g\u1ea7n 4.000 nh\u00e2n s\u1ef1 v\u00e0 h\u01a1n 10 v\u0103n ph\u00f2ng tr\u00ean to\u00e0n qu\u1ed1c. \u0110\u01a1n v\u1ecb \u0111\u00e3 cung \u1ee9ng h\u00e0ng ngh\u00ecn nh\u00e2n l\u1ef1c c\u00f9ng h\u1ec7 sinh th\u00e1i s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cho h\u00e0ng tr\u0103m doanh nghi\u1ec7p trong n\u01b0\u1edbc c\u0169ng nh\u01b0 qu\u1ed1c t\u1ebf.<\/p>\n<p>\u0110\u1ecdc b\u00e0i vi\u1ebft g\u1ed1c t\u1ea1i: <a href=\"https:\/\/zingnews.vn\/lam-viec-tai-bellsystem24-hoasao-trai-nghiem-moi-truong-nhan-van-post1364648.html\">https:\/\/zingnews.vn\/lam-viec-tai-bellsystem24-hoasao-trai-nghiem-moi-truong-nhan-van-post1364648.html<\/a><\/p>\n<div class=\"z-photoviewer-wrapper z-has-caption\" align=\"center\">\n<div class=\"z-img-popup\">\n<div class=\"z-img-popup-overlay\"><\/div>\n<\/div>\n<table class=\"picture\" align=\"center\">\n<tbody>\n<tr>\n<td class=\"pic\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"z-photoviewer-wrapper z-has-caption\" align=\"center\">\n<div class=\"z-img-popup\">\n<div class=\"z-img-popup-overlay\"><\/div>\n<\/div>\n<\/div>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c l\u00e0nh m\u1ea1nh Ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c thu\u00ea ngo\u00e0i t\u1ed5ng \u0111\u00e0i kh\u00e1 \u0111\u1eb7c th\u00f9, Bellsystem24 Vi\u1ec7t [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16591,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-7534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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