{"id":8266,"date":"2021-11-22T17:22:20","date_gmt":"2021-11-22T10:22:20","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=8266"},"modified":"2024-09-16T10:09:53","modified_gmt":"2024-09-16T03:09:53","slug":"telemarketing-telesurvey-for-the-number-one-brand-in-the-us-market","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/ban-le\/telemarketing-telesurvey-for-the-number-one-brand-in-the-us-market\/","title":{"rendered":"Telemarketing &amp; Telesurvey for the No. 1 Milk brand in the US market"},"content":{"rendered":"<h2><b>Advantages and challenges\u00a0<\/b><\/h2>\n<p><strong>Advantages:<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 16px; font-weight: 400;\">Reputable milk brand<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Level of widespread awareness<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Large customer base, wide age distribution<\/span><\/li>\n<\/ul>\n<p><b>Challenge:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The business has a diverse product portfolio, resulting in overlapping and inconsistent data systems.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A large customer base and high data volume lead to a shortage of customer service personnel.<\/span><\/li>\n<\/ul>\n<h2><b>Customer requirements<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Design systems tailored to industry-specific characteristics and individual customer requirements.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regarding personnel: Requires high-level sales and customer service skills, must be a mother.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set a target within one year to prepare a cost estimate.\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>Implement solutions from Bellsystem24 Vietnam<\/b><\/h2>\n<h3><b>Develop a robust software management system<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With tens of thousands of data points to process each month, customers have very strict requirements for building a tightly managed, streamlined system that still ensures high efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a robust and flexible technology platform, Bellsystem24 Vietnam and its software experts held several face-to-face meetings to gain a deep understanding of the customer's requirements. From there, they tailored the most compatible system, closely following the specific requirements of dairy brand A.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-14693\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/11\/bao-cao-chien-dich.png\" alt=\"\" width=\"1375\" height=\"802\" \/><\/p>\n<p style=\"text-align: center;\"><em>Telehub software is used to build a robust data management system.<\/em><\/p>\n<p><span style=\"font-weight: 400;\">After receiving forecast data from customers, the data will be entered into the Telehub management software system. The intelligent software will automatically distribute the data to agents, ensuring that there is no overlap or omission of data. After distribution, the data will be assigned tickets to ensure clear classification. After verifying the data, agents will proceed with sales operations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Throughout the operation, the QA department will monitor and double-check to ensure that all information is over 90% accurate. Calls are automatically recorded and stored on the Telehub system as a basis for QA verification.<\/span><\/p>\n<h3><b>Recruitment of specialized high-quality personnel\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The market for milk for pregnant women, infants, and young children is quite sensitive. Therefore, the requirements for customer service personnel are also quite strict.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To meet the high demands of our customers, Bellsystem24 Vietnam focuses on the following recruitment criteria:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experienced personnel with strong expertise. Excellent sales closing skills.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand knowledge about milk. Understand the psychology of sensitive customer groups.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gender: female<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Became a mother<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The recruitment process is thorough and rigorous, with Bellsystem24 Vietnam's top priority being women who are mothers. This group of employees has a deep understanding of the needs and desires of the target customer base. They also possess empathy, natural communication skills, and a high level of credibility with customers.<\/span><\/p>\n<h2><b>Project results<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-14691\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/11\/tinhnanggoi.jpg\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Thanks to the use of the intelligent Telehub management system with streamlined processes and a high-quality workforce, Project A has achieved results that have satisfied customers.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Call frequency reached 90 calls per day per agent<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Processing 70,000 data points per month<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Achieve revenue &gt;90% according to the customer's target<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Staff retention rate &gt;94%<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With extensive experience in Contact Center operations, Bellsystem24 Vietnam has built trust and satisfaction among customers after two years of project implementation. We always strive to deliver the best value to businesses.<\/span><\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>L\u1ee3i th\u1ebf v\u00e0 th\u00e1ch th\u1ee9c\u00a0 L\u1ee3i th\u1ebf : Th\u01b0\u01a1ng hi\u1ec7u s\u1eefa uy t\u00edn M\u1ee9c \u0111\u1ed9 bi\u1ebft \u0111\u1ebfn r\u1ed9ng r\u00e3i T\u1eadp [&hellip;]<\/p>","protected":false},"author":1,"featured_media":14691,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[147,4],"tags":[156],"class_list":["post-8266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-case-study","tag-telesales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telemarketing &amp; 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