{"id":8273,"date":"2021-11-23T08:59:31","date_gmt":"2021-11-23T01:59:31","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=8273"},"modified":"2024-09-16T10:12:08","modified_gmt":"2024-09-16T03:12:08","slug":"case-study-tang-truong-doanh-thu-thuoc-la-dien-tu-cho-thi-truong-nhat-ban","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/ban-le\/case-study-tang-truong-doanh-thu-thuoc-la-dien-tu-cho-thi-truong-nhat-ban\/","title":{"rendered":"E-cigarette sales growth for the Japanese market"},"content":{"rendered":"<h2><b>Case Study D\u1ef1 \u00e1n thu\u1ed1c l\u00e1 \u0111i\u1ec7n t\u1eed<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Th\u1ecb tr\u01b0\u1eddng ti\u00eau d\u00f9ng: Nh\u1eadt B\u1ea3n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1eb7c \u0111i\u1ec3m s\u1ea3n ph\u1ea9m:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m ph\u1ee5c v\u1ee5 nh\u00f3m kh\u00e1ch h\u00e0ng \u0111\u1eb7c th\u00f9<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ed9 tu\u1ed5i: 20 &#8211; 35 tu\u1ed5i<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ed9 ph\u1ed5 bi\u1ebfn: kh\u00f4ng \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u01b0\u01a1ng hi\u1ec7u: c\u00f3 \u0111\u1ed9 uy t\u00edn cao, xu\u1ea5t x\u1ee9 Nh\u1eadt B\u1ea3n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1ee9c \u0111\u1ed9 an to\u00e0n: \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau chu\u1ea9n c\u1ee7a th\u1ecb tr\u01b0\u1eddng Nh\u1eadt B\u1ea3n<\/span><\/li>\n<\/ul>\n<h3><b>Gi\u1ea3i ph\u00e1p c\u1ee7a Bellsystem24 Vi\u1ec7t Nam<\/b><\/h3>\n<h4><b>1. Tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1 100% c\u00f3 ch\u1ee9ng ch\u1ec9 ti\u1ebfng Nh\u1eadt\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng Nh\u1eadt B\u1ea3n v\u00e0 team v\u1eadn h\u00e0nh, Agent &amp; Manager t\u1ea1i d\u1ef1 \u00e1n ph\u1ea3i 100% \u0111\u1ea1t ch\u1ee9ng ch\u1ec9 ti\u1ebfng Nh\u1eadt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i y\u00eau c\u1ea7u v\u1ec1 ng\u00f4n ng\u1eef ti\u1ebfng Nh\u1eadt, hi\u1ec7n t\u1ea1i d\u1ef1 \u00e1n \u0111\u00e3 m\u1edf r\u1ed9ng quy m\u00f4, tuy\u1ec3n d\u1ee5ng th\u00eam c\u00e1c nh\u00e2n s\u1ef1 c\u00f3 ch\u1ee9ng ch\u1ec9 ti\u1ebfng Anh.<\/span><b><\/b><\/p>\n<h4><b>2. Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh linh ho\u1ea1t<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Quy m\u00f4 t\u1edbi th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i, Bellsystem24 Vi\u1ec7t Nam \u0111ang cung \u1ee9ng cho d\u1ef1 \u00e1n 97 nh\u00e2n s\u1ef1 ch\u1ea5t l\u01b0\u1ee3ng cao. Trong \u0111\u00f3 chia th\u00e0nh 2 kh\u1ed1i v\u1eadn h\u00e0nh LSV v\u00e0 Text &#8211; Mail.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">LSV ph\u1ee5 tr\u00e1ch v\u1ec1 c\u00f4ng ngh\u1ec7, quy tr\u00ecnh, t\u1ed5ng h\u1ee3p b\u00e1o c\u00e1o, x\u1ebfp l\u1ecbch l\u00e0m vi\u1ec7c, qu\u1ea3n l\u00fd giao h\u00e0ng, h\u1ed7 tr\u1ee3 CSKH qua livechat<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Text &#8211; Mail: K\u00eanh b\u00e1n h\u00e0ng ch\u1ee7 \u0111\u1ea1o c\u1ee7a d\u1ef1 \u00e1n. Do l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m d\u00e0nh cho ng\u01b0\u1eddi tr\u01b0\u1edfng th\u00e0nh, kh\u00f4ng khuy\u1ebfn kh\u00edch \u0111\u01b0\u1ee3c truy\u1ec1n b\u00e1 v\u00e0 qu\u1ea3ng c\u00e1o, d\u1ef1 \u00e1n \u0111\u00e3 nghi\u00ean c\u1ee9u v\u00e0 l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng th\u1ee9c b\u00e1n h\u00e0ng qua Email. M\u1ed9t k\u00eanh b\u00e1n h\u00e0ng \u0111\u1ea3m b\u1ea3o t\u00ednh ri\u00eang t\u01b0, cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin cho kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng nhi\u1ec1u d\u1ea1ng email linh ho\u1ea1t cho t\u1eebng chi\u1ebfn d\u1ecbch, \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng nh\u1eb1m m\u1ee5c ti\u00eau t\u1ea1o s\u1ef1 thu h\u00fat, k\u00edch sale.<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-14537\" style=\"font-style: inherit; font-weight: 600;\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2024\/06\/paralyzed-asian-employee-working-call-center-reception-disability-friendly-office-female-operator-wheelchair-user-with-impairment-giving-assistance-customer-service-helpline.jpg\" alt=\"contact center services\" width=\"5358\" height=\"3572\" \/><\/p>\n<p><span style=\"font-size: 16px; font-weight: 400;\">K\u1ebft n\u1ed1i ch\u1eb7t ch\u1ebd right now gi\u1eefa team Vi\u1ec7t Nam v\u00e0 team v\u1eadn h\u00e0nh t\u1ea1i Nh\u1eadt B\u1ea3n. Thi\u1ebft l\u1eadp meeting time 2 l\u1ea7n\/ng\u00e0y \u0111\u1ec3 c\u1eadp nh\u1eadt v\u00e0 x\u00e1c nh\u1eadn c\u00e1c thay \u0111\u1ed5i k\u1ecbp th\u1eddi cho d\u1ef1 \u00e1n.<\/span><span style=\"font-weight: 400;\">B\u1eb1ng m\u1ecdi n\u1ed7 l\u1ef1c s\u1eafp x\u1ebfp nh\u00e2n s\u1ef1, Bellsystem24 Vi\u1ec7t Nam \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n lu\u00f4n ho\u1ea1t \u0111\u1ed9ng 365 ng\u00e0y. Kh\u00f4ng m\u1ea5t k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, lu\u00f4n \u0111\u00e1p \u1ee9ng kh\u00e1ch h\u00e0ng m\u1ecdi th\u1eddi \u0111i\u1ec3m.<\/span><\/p>\n<h4><b>3. AI l\u00e0 m\u1ea5u ch\u1ed1t c\u1ee7a h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh gi\u1ea3m t\u1ea3i \u00e1p l\u1ef1c cho agent, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Th\u00f4ng qua AI, nh\u1eefng c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng n\u1ebfu c\u00f3 s\u1eb5n trong Database s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft tr\u01b0\u1edbc khi k\u1ebft n\u1ed1i v\u1edbi Agent. Nh\u1eefng c\u00e2u h\u1ecfi kh\u00f4ng c\u00f3 trong Database s\u1ebd \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i tr\u1ef1c ti\u1ebfp v\u1edbi agent \u0111\u1ec3 gi\u1ea3i quy\u1ebft. Gi\u00fap gi\u1ea3m thi\u1ec3u \u00e1p l\u1ef1c cho nh\u00e2n s\u1ef1, h\u1ec7 th\u1ed1ng.<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-14688 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2021\/11\/AI-customer-care.png\" alt=\"\" width=\"959\" height=\"511\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Project results<\/b><\/h3>\n<p><b>Doanh thu t\u1eeb k\u00eanh b\u00e1n h\u00e0ng Email:<\/b><span style=\"font-weight: 400;\"> V\u01b0\u1ee3t ch\u1ec9 ti\u00eau c\u1ee7a \u0111\u1ed1i t\u00e1c<\/span><\/p>\n<p><span style=\"font-weight: 400;\">KPI t\u1eeb \u0111\u1ed1i t\u00e1c: <\/span><b>5% <\/b><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0|\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Doanh thu Bellsystem24 Vi\u1ec7t Nam \u0111\u1ea1t \u0111\u01b0\u1ee3c: <\/span><b>7,2%<\/b><\/p>\n<p><b>Gi\u1ea3m thi\u1ec3u 50%<\/b><span style=\"font-weight: 400;\"> s\u1ed1 l\u01b0\u1ee3ng mail \u0111\u1ed1i \u1ee9ng v\u1edbi kh\u00e1ch h\u00e0ng. R\u00fat nhanh quy tr\u00ecnh b\u00e1n h\u00e0ng.<\/span><\/p>\n<p><b>Ch\u1ec9 s\u1ed1 CSAT \u0111\u1ea1t 87%<\/b><span style=\"font-weight: 400;\"> so v\u1edbi m\u1ee9c 85% \u0111\u1ed1i t\u00e1c y\u00eau c\u1ea7u.<\/span> <span style=\"font-weight: 400;\">(M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng)<\/span><\/p>\n<p><b>Th\u1eddi gian h\u1ee3p t\u00e1c: 4+ n\u0103m<\/b><span style=\"font-weight: 400;\">. D\u1ef1 \u00e1n v\u1eadn h\u00e0nh \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 v\u01b0\u1ee3t qua ch\u1ec9 ti\u00eau k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. Bellsystem24 Vi\u1ec7t Nam ti\u1ebfp t\u1ee5c \u0111\u1ed3ng h\u00e0nh c\u00f9ng d\u1ef1 \u00e1n trong m\u1ed9t th\u1eddi gian d\u00e0i ph\u00eda tr\u01b0\u1edbc.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\" style=\"all: unset;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Case Study D\u1ef1 \u00e1n thu\u1ed1c l\u00e1 \u0111i\u1ec7n t\u1eed Th\u1ecb tr\u01b0\u1eddng ti\u00eau d\u00f9ng: Nh\u1eadt B\u1ea3n \u0110\u1eb7c \u0111i\u1ec3m s\u1ea3n ph\u1ea9m:\u00a0 S\u1ea3n ph\u1ea9m [&hellip;]<\/p>","protected":false},"author":1,"featured_media":14537,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[147,4],"tags":[157,156],"class_list":["post-8273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-case-study","tag-customer-care","tag-telesales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u0103ng tr\u01b0\u1edfng doanh thu thu\u1ed1c l\u00e1 \u0111i\u1ec7n t\u1eed cho th\u1ecb tr\u01b0\u1eddng Nh\u1eadt B\u1ea3n - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"D\u1ef1 \u00e1n b\u00e1n s\u1ea3n ph\u1ea9m thu\u1ed1c l\u00e1 \u0111i\u1ec7n t\u1eed cho th\u1ecb tr\u01b0\u1eddng Nh\u1eadt B\u1ea3n l\u00e0 m\u1ed9t trong nh\u1eefng minh ch\u1ee9ng cho s\u1ef1 v\u01b0\u01a1n m\u00ecnh 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