{"id":8673,"date":"2021-02-22T13:29:55","date_gmt":"2021-02-22T06:29:55","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=8673"},"modified":"2021-02-22T13:29:55","modified_gmt":"2021-02-22T06:29:55","slug":"bi-quyet-ban-hang-qua-telesales-hieu-qua","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/bi-quyet-ban-hang-qua-telesales-hieu-qua\/","title":{"rendered":"Secrets to effective telesales"},"content":{"rendered":"<p style=\"text-align: left;\">Du\u0300 c\u00f4ng ngh\u00ea\u0323 pha\u0301t tri\u00ea\u0309n nh\u01b0 vu\u0303 ba\u0303o, nh\u01b0ng ph\u01b0\u01a1ng th\u01b0\u0301c telesales &#8211; ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i v\u00e2\u0303n lu\u00f4n gi\u1eef vai tr\u00f2 quan tr\u1ecdng trong b\u1ed9 ph\u1eadn kinh doanh. Bellsystem24-Vietnam se\u0303 g\u01a1\u0323i y\u0301 cho ba\u0323n m\u00f4\u0323t va\u0300i ca\u0301ch giu\u0301p ba\u0323n ra \u0111\u01a1n nhanh cho\u0301ng v\u01a1\u0301i telesales.<\/p>\n<ol style=\"text-align: left;\">\n<li>\n<h2>Lu\u00f4n xin ph\u00e9p tr\u01b0\u1edbc khi mu\u1ed1n tr\u00ecnh b\u00e0y<\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: left;\">Khi b\u1ea1n c\u1ea7n tr\u00ecnh b\u00e0y m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3 v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec ph\u1ea3i xin ph\u00e9p tr\u01b0\u1edbc. \u0110i\u00ea\u0300u \u0111o\u0301 cho th\u00e2\u0301y ba\u0323n t\u00f4n tro\u0323ng kha\u0301ch ha\u0300ng t\u01b0\u0300 \u0111o\u0301 d\u00ea\u0303 co\u0301 \u0111\u01b0\u01a1\u0323c s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a ho\u0323. H\u01a1n n\u1eefa, b\u1ea1n c\u0169ng s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c h\u00ecnh \u1ea3nh l\u1ecbch thi\u1ec7p v\u00e0 chuy\u00ean nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng h\u01a1n.<\/p>\n<p style=\"text-align: left;\">Sau \u0111o\u0301, b\u1ea1n \u0111i v\u00e0o tri\u0300nh ba\u0300y v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh v\u1edbi kh\u00e1ch s\u1ebd \u00eam xu\u00f4i h\u01a1n.<\/p>\n<ol style=\"text-align: left;\" start=\"2\">\n<li>\n<h2>\u201cG\u00e3i \u0111\u00fang ch\u1ed7 ng\u1ee9a\u201d c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: left;\">\u0110a s\u1ed1 con ng\u01b0\u1eddi \u0111\u1ec1u kh\u00f4ng t\u1ef1 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a b\u1ea3n th\u00e2n cho \u0111\u1ebfn khi xu\u1ea5t hi\u1ec7n ho\u00e0n c\u1ea3nh n\u1ea3y sinh nhu c\u1ea7u. Th\u1ef1c t\u1ebf, kh\u00e1ch h\u00e0ng ch\u1ec9 quan t\u00e2m v\u00e0 mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n khi ch\u00fang c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c \u0111\u00fang v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n<p style=\"text-align: left;\">Do \u0111\u00f3, n\u1eafm \u0111\u00fang t\u00e2m l\u00fd, n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u r\u1ea5t quan tr\u1ecdng. B\u1ea1n c\u00e2\u0300n t\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u01a1i g\u1ee3i cho h\u1ecd nh\u1eadn th\u1ea5y h\u1ecd khao kh\u00e1t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 d\u1eabn d\u1eaft s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u1ea5y l\u00e0m tho\u1ea3 m\u00e3n khao kh\u00e1t c\u1ee7a h\u1ecd. T\u01b0\u0301c la\u0300 b\u1ea1n h\u00e3y t\u00ecm gi\u1ea3i ph\u00e1p \u0111\u1ec3 \u201cxoa d\u1ecbu\u201d ch\u00fang th\u00f4ng qua s\u1ea3n ph\u1ea9m m\u00ecnh \u0111ang ti\u1ebfp th\u1ecb.<\/p>\n<p style=\"text-align: left;\">Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 khi\u1ebfn cho h\u1ecd khao kh\u00e1t \u0111\u01b0\u1ee3c c\u1ea7m, n\u1eafm v\u00e0 s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m \u2013 \u0111i\u1ec1u m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng h\u1ec1 ngh\u0129 \u0111\u1ebfn tr\u01b0\u1edbc khi n\u00f3i chuy\u1ec7n v\u1edbi b\u1ea1n. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 nguy\u00ean l\u00fd c\u01a1 b\u1ea3n v\u00e0 then ch\u1ed1t trong Marketing m\u00e0 b\u1ea1n c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-8680\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/02\/insight-khach-hang-bhs-1024x768.jpg\" alt=\"\" width=\"974\" height=\"731\" \/><\/p>\n<p style=\"text-align: center;\"><em>C\u00e2\u0300n ti\u0300m ra insight cu\u0309a kha\u0301ch ha\u0300ng &#8211; nhu c\u00e2\u0300u ma\u0300 ho\u0323 th\u00e2\u0323m chi\u0301 co\u0300n ch\u01b0a bi\u00ea\u0301t mi\u0300nh c\u00e2\u0300n no\u0301 (a\u0309nh minh ho\u0323a)<\/em><\/p>\n<ol style=\"text-align: left;\" start=\"3\">\n<li>\n<h2>Ch\u1ecdn khung gi\u1edd v\u00e0ng va\u0300 no\u0301i ng\u0103\u0301n go\u0323n<\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: left;\">Ch\u1ecdn khung gi\u1edd v\u00e0ng Telesales mang \u0111\u1ebfn t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng ch\u1ed1t \u0111\u01a1n nhi\u1ec1u h\u01a1n. M\u00f4\u0323t s\u00f4\u0301 nghi\u00ean c\u01b0\u0301u \u0111a\u0303 chi\u0309 ra sau 10 gi\u1edd s\u00e1ng chi\u0301nh la\u0300 khung gi\u01a1\u0300 va\u0300ng. X\u00e9t v\u1ec1 bu\u1ed5i chi\u1ec1u, \u0111a ph\u1ea7n kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng nghe \u0111\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng sau 5h chi\u1ec1u.<\/p>\n<p style=\"text-align: left;\">Do \u0111o\u0301, th\u1eddi gian v\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi cho kh\u00e1ch ch\u00ednh l\u00e0 t\u1eeb 10h \u2013 16h. M\u1ed7i cu\u1ed9c g\u1ecdi c\u1ea7n nhanh g\u1ecdn, kh\u00f4ng \u0111\u01b0\u1ee3c g\u00e2y c\u1ea3n tr\u1edf c\u00f4ng vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t \u0111\u1eebng \u0111\u1ec3 l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a kh\u00e1ch.<\/p>\n<p style=\"text-align: left;\">B\u00ean ca\u0323nh \u0111o\u0301, m\u1ed9t trong nh\u1eefng quy lu\u1eadt c\u1ee7a b\u1ed9 n\u00e3o l\u00e0 t\u1eadp trung tr\u00ed nh\u1edb t\u1ed1t ch\u1ec9 trong 10 ph\u00fat v\u00e0 kh\u00f4ng ch\u00fa \u00fd nh\u1eefng \u0111i\u1ec1u g\u00e2y ra nh\u00e0m ch\u00e1n. \u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao b\u1ea1n kh\u00f4ng n\u00ean cung c\u1ea5p t\u1ea5t c\u1ea3 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 khi ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Bi\u00ea\u0301t ch\u0103\u0301t lo\u0323c th\u00f4ng tin va\u0300 g\u01b0\u0309i \u0111i ta\u0323i \u0111i\u00ea\u0309m va\u0300ng se\u0303 giu\u0301p c\u01a1 h\u00f4\u0323i chi\u00ea\u0301n th\u0103\u0301ng telesales cu\u0309a ba\u0323n cao h\u01a1n.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-8681\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/02\/time-good-for-call.png\" alt=\"\" width=\"983\" height=\"507\" \/><\/p>\n<p style=\"text-align: center;\"><em>Bi\u00ea\u0309u \u0111\u00f4\u0300 cho th\u00e2\u0301y th\u01a1\u0300i gian t\u00f4\u0301t nh\u00e2\u0301t \u0111\u00ea\u0309 go\u0323i \u0111i\u00ea\u0323n telesales cho kha\u0301ch ha\u0300ng (Ngu\u00f4\u0300n: Revenue.io)<\/em><\/p>\n<ol style=\"text-align: left;\" start=\"4\">\n<li>\n<h2>T\u1ea1o ni\u1ec1m tin cho kh\u00e1ch h\u00e0ng<\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: left;\">C\u00f3 m\u1ed9t th\u1ef1c t\u1ebf r\u1eb1ng t\u1ea1o ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 m\u00e0 \u0111\u00e1nh m\u1ea5t ni\u1ec1m tin l\u1ea1i r\u1ea5t d\u1ec5. B\u1ea1n c\u00e0ng kh\u00f4ng th\u1ec3 \u00e9p kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng b\u1ea1n b\u1eb1ng m\u1ed9t s\u1ed1 chi\u00eau tr\u00f2. M\u00f4\u0323t s\u00f4\u0301 c\u00e1ch \u0111\u1ec3 kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng b\u1ea1n \u0111\u00f3 la\u0300:<\/p>\n<ul style=\"text-align: left;\">\n<li aria-level=\"1\">\u00a0Mang \u0111\u1ebfn cho kh\u00e1ch s\u1ea3n ph\u1ea9m tuy\u1ec7t v\u1eddi, c am \u0111oan s\u1ea3n ph\u1ea9m gi\u1ed1ng h\u1ec7t nh\u01b0 l\u1eddi qu\u1ea3ng c\u00e1o;<\/li>\n<li aria-level=\"1\">Th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p minh ba\u0323ch r\u00f5 r\u00e0ng v\u00e0 c\u00f4ng khai;<\/li>\n<li aria-level=\"1\">X\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u chuy\u00ean nghi\u00ea\u0323p co\u0301 t\u00e2m qua m\u1ea1ng x\u00e3 h\u1ed9i\u2026<\/li>\n<\/ul>\n<ol style=\"text-align: left;\" start=\"5\">\n<li>\n<h2>R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea3n th\u00e2n<\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: left;\">Ro\u0303 ra\u0300ng, ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i c\u00e2\u0300n \u0111\u00ea\u0301n gio\u0323ng no\u0301i. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean Telesale, gi\u1ecdng n\u00f3i l\u00e0 b\u00ed quy\u1ebft \u0111\u1ec3 t\u1ea1o n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng ch\u1ed1t \u0111\u01a1n h\u00e0ng v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t gi\u1ecdng n\u00f3i hay, sang, r\u00f5 r\u00e0ng, \u1ea5m v\u00e0 truy\u1ec1n c\u1ea3m lu\u00f4n c\u00f3 s\u1ee9c lan t\u1ecfa v\u00e0 t\u1ea1o n\u00ean \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh m\u1ebd \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi nghe.<\/p>\n<p style=\"text-align: left;\">M\u00f4\u0323t s\u00f4\u0301 c\u00e1ch r\u00e8n luy\u1ec7n \u0111\u1ec3 c\u00f3 gi\u1ecdng n\u00f3i cu\u1ed1n h\u00fat \u0111\u00f3 l\u00e0:<\/p>\n<ul>\n<li style=\"text-align: left;\" aria-level=\"1\">H\u00e3y ph\u00e1t \u00e2m th\u1eadt chu\u1ea9n v\u00e0 r\u00f5 r\u00e0ng<\/li>\n<li style=\"text-align: left;\" aria-level=\"1\">H\u00e3y l\u00e0m ch\u1ee7 \u00e2m l\u01b0\u1ee3ng v\u00e0 t\u1ed1c \u0111\u1ed9 c\u1ee7a gi\u1ecdng n\u00f3i<\/li>\n<li style=\"text-align: left;\" aria-level=\"1\">T\u1ea1o ng\u1eef \u0111i\u1ec7u \u00eam \u00e1i trong gi\u1ecdng n\u00f3i<\/li>\n<li style=\"text-align: left;\" aria-level=\"1\">T\u1ea1o s\u1ee9c truy\u1ec1n c\u1ea3m va\u0300 co\u0301 s\u01b0\u0323 ch\u00e2n tha\u0300nh trong gio\u0323ng no\u0301i<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8682\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/02\/call-centre-agent-talking-to-customer.jpg\" alt=\"\" width=\"939\" height=\"544\" \/><\/p>\n<p style=\"text-align: center;\"><em>Gio\u0323ng no\u0301i hay d\u00ea\u0303 chi\u00ea\u0301m \u0111\u01b0\u01a1\u0323c ca\u0309m ti\u0300nh t\u01b0\u0300 phi\u0301a kha\u0301ch ha\u0300ng (a\u0309nh minh ho\u0323a)<\/em><\/p>\n<p>Hi\u1ec7n nay, c\u00e1c doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u1edbi s\u1ef1 c\u1ea1nh tranh r\u1ea5t l\u1edbn, do \u0111o\u0301 doanh nghi\u00ea\u0323p kh\u00f4ng b\u1ecf qua c\u01a1 h\u1ed9i ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Tr\u00ean \u0111\u00e2y la\u0300 m\u00f4\u0323t s\u00f4\u0301 ca\u0301ch giu\u0301p ba\u0323n ca\u0309i thi\u00ea\u0323n va\u0300 n\u00e2ng cao hi\u00ea\u0323u qua\u0309 qua vi\u00ea\u0323c ba\u0301n ha\u0300ng b\u0103\u0300ng go\u0323i \u0111i\u00ea\u0323n telesales. Ba\u0323n co\u0301 th\u00ea\u0309 ti\u0300m hi\u00ea\u0309u th\u00eam ca\u0301c ky\u0303 n\u0103ng telesales \u0111i\u0309nh cao <span style=\"color: #bd1f4f;\"><strong><a style=\"color: #bd1f4f;\" href=\"https:\/\/bell24vietnam.vn\/en\/khoa-hoc-ky-nang-outbound\/\" target=\"_blank\" rel=\"noopener\">TA\u0323I \u0110\u00c2Y\u00a0<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Du\u0300 c\u00f4ng ngh\u00ea\u0323 pha\u0301t tri\u00ea\u0309n nh\u01b0 vu\u0303 ba\u0303o, nh\u01b0ng ph\u01b0\u01a1ng th\u01b0\u0301c telesales &#8211; ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i v\u00e2\u0303n lu\u00f4n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":8682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-8673","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bi\u0301 quy\u00ea\u0301t ba\u0301n ha\u0300ng qua telesales hi\u00ea\u0323u qua\u0309 - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"Du\u0300 c\u00f4ng ngh\u00ea\u0323 pha\u0301t tri\u00ea\u0309n nh\u01b0 vu\u0303 ba\u0303o, nh\u01b0ng ph\u01b0\u01a1ng th\u01b0\u0301c telesales - ba\u0301n ha\u0300ng qua \u0111i\u00ea\u0323n thoa\u0323i v\u00e2\u0303n lu\u00f4n gi\u1eef vai tr\u00f2 quan tr\u1ecdng trong b\u1ed9 ph\u1eadn kinh doanh. 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