{"id":8716,"date":"2023-03-09T11:08:16","date_gmt":"2023-03-09T04:08:16","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=8716"},"modified":"2024-09-20T11:59:59","modified_gmt":"2024-09-20T04:59:59","slug":"dich-vu-khach-hang-nganh-y-te","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/cx-ex-loyalty\/dich-vu-khach-hang-nganh-y-te\/","title":{"rendered":"Medical Mystery Shoppers Service"},"content":{"rendered":"

C\u1ea7n quan t\u00e2m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ng\u00e0nh Y t\u1ebf\u00a0<\/b><\/h2>\n

D\u00f9 l\u00e0 b\u1ec7nh vi\u1ec7n, vi\u1ec7n th\u1ea9m m\u0129, hay ph\u00f2ng kh\u00e1m c\u00e1 nh\u00e2n th\u00ec vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m an to\u00e0n v\u00e0 l\u00e0nh m\u1ea1nh cho b\u1ec7nh nh\u00e2n (PX – patient experience) l\u00e0 \u01b0u ti\u00ean s\u1ed1 m\u1ed9t c\u1ee7a nh\u1eefng ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u.\u00a0<\/span><\/p>\n

\"Patient<\/p>\n

N\u00e2ng cao tr\u1ea3i nghi\u1ec7m b\u1ec7nh nh\u00e2n tr\u1edf th\u00e0nh chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng c\u1ee7a nhi\u1ec1u c\u01a1 s\u1edf ch\u0103m s\u00f3c y t\u1ebf hi\u1ec7n nay<\/em><\/p>\n

Tuy nhi\u00ean, s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a c\u01a1 s\u1edf, t\u1ed5 ch\u1ee9c y t\u1ebf v\u1ec1 mong mu\u1ed1n, nhu c\u1ea7u v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1c h\u00e0ng c\u00f2n h\u1ea1n ch\u1ebf, c\u1eadp nh\u1eadt c\u00f2n ch\u1eadm trong vi\u1ec7c t\u1ea1o ra c\u00e1c tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng.\u00a0<\/span>C\u1ee5 th\u1ec3, nhi\u1ec1u c\u01a1 s\u1edf hi\u1ec7n nay ch\u01b0a ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5. <\/span><\/p>\n

M\u1ed9t ph\u1ea7n l\u00fd do c\u1ee7a v\u1ea5n \u0111\u1ec1 n\u00e0y l\u00e0 do h\u1ec7 sinh th\u00e1i c\u1ee7a ng\u00e0nh kh\u00e1 ph\u1ee9c t\u1ea1p, s\u1ef1 k\u1ebft n\u1ed1i – s\u1ef1 giao ti\u1ebfp d\u1ec5 b\u1ecb ng\u1eaft qu\u00e3ng gi\u1eefa c\u00e1c c\u01a1 s\u1edf khi\u1ebfn h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng b\u1ecb ph\u00e2n m\u1ea3nh v\u00e0 kh\u00f3 ki\u1ec3m so\u00e1t. Kh\u00f4ng nh\u1eefng th\u1ebf, trong ng\u00e0nh v\u1eabn c\u00f2n t\u1ed3n t\u1ea1i m\u1ed9t b\u1ed9 ph\u1eadn c\u00e1n b\u1ed9 nh\u00e2n vi\u00ean trong ng\u00e0nh c\u00f3 th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 k\u00e9m g\u00e2y b\u1ee9c x\u00fac cho kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

B\u00e1o c\u00e1o c\u1ee7a Avtex ch\u1ec9 ra r\u1eb1ng h\u01a1n hai ph\u1ea7n ba s\u1ed1 b\u1ec7nh nh\u00e2n n\u00f3i nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd c\u1ea7n c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u1edbi b\u1ec7nh nh\u00e2n. Theo m\u1ed9t b\u00e1o c\u00e1o kh\u00e1c c\u1ee7a Kameleoon: \u201c76% c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd cho bi\u1ebft vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1 l\u00e0 quan tr\u1ecdng th\u1eadm ch\u00ed t\u1ed1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng kinh doanh ng\u00e0nh y t\u1ebf!.”<\/em><\/span><\/p>\n

C\u00f3 th\u1ec3 n\u00f3i, y t\u1ebf l\u00e0 ng\u00e0nh \u0111\u1eb7c bi\u1ec7t v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 kh\u00e1ch h\u00e0ng \u1edf \u0111\u00e2y l\u00e0 b\u1ec7nh nh\u00e2n! Tr\u1ea3i nghi\u1ec7m b\u1ec7nh nh\u00e2n l\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n v\u1ec1 c\u1ea3m x\u00fac khi mua h\u00e0ng, c\u1ea3m gi\u00e1c y\u00ean t\u00e2m, c\u1ea3m gi\u00e1c an to\u00e0n, c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c sau mua… vv. Th\u1ebf nh\u01b0ng ph\u1ea7n l\u1edbn c\u00e1c c\u01a1 s\u1edf y t\u1ebf kh\u00f4ng nh\u1eadn ra \u0111i\u1ec1u n\u00e0y!<\/p>\n

\u0110\u00e3 \u0111\u1ebfn l\u00fac c\u00e1c c\u01a1 s\u1edf, t\u1ed5 ch\u1ee9c y t\u1ebf c\u1ea7n \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt – mystery shopping!\u00a0<\/span><\/p>\n

Ng\u00e0nh Y t\u1ebf c\u1ea7n \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt\u00a0<\/b><\/h2>\n

\"Blog<\/p>\n

Mystery shopper s\u1ebd tr\u1ea3i nghi\u1ec7m nh\u01b0 m\u1ed9t b\u1ec7nh nh\u00e2n th\u1eadt \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u01a1 s\u1edf y t\u1ebf <\/span><\/em><\/p>\n

(\u1ea3nh minh h\u1ecda)<\/span><\/em><\/p>\n

Mystery shopping ch\u00ednh l\u00e0 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ecbnh t\u00ednh c\u00f3 th\u1ec3 cung c\u1ea5p cho c\u00e1c \u0111\u01a1n v\u1ecb d\u1eef li\u1ec7u c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n t\u1ea1i c\u01a1 s\u1edf c\u1ee7a m\u00ecnh. C\u00e1c th\u00f4ng tin \u0111\u00f3 s\u1ebd \u0111\u01b0\u1ee3c nh\u1eefng ng\u01b0\u1eddi mua s\u1eafm b\u00ed \u1ea9n – trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y l\u00e0 b\u1ec7nh nh\u00e2n thu th\u1eadp.\u00a0<\/span><\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed \u1ea9n s\u1ebd cho ra \u0111\u00e1p \u00e1n, c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi kh\u00e1ch quan nh\u1ea5t m\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng kh\u00f4ng th\u1ec3 cho bi\u1ebft \u0111\u01b0\u1ee3c. V\u00ec \u0111\u1ed1i v\u1edbi kh\u1ea3o s\u00e1t truy\u1ec1n th\u1ed1ng, khi th\u00f4ng tin v\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c n\u00f3i v\u1edbi nh\u00e2n vi\u00ean r\u1eb1ng \u201cVUI L\u00d2NG L\u00c0M KH\u1ea2O S\u00c1T\u2026\u201d th\u00ec trong \u0111\u1ea7u h\u1ecd s\u1ebd t\u1ef1 \u0111\u1ed9ng c\u00f3 nh\u1eefng th\u00f4ng tin thi\u00ean ki\u1ebfn, c\u00e1c th\u00f4ng tin \u0111\u01b0a ra t\u1ef1 nhi\u00ean \u0111\u1ec1u kh\u00f4ng t\u1ef1 nhi\u00ean. Tr\u00e1i l\u1ea1i, c\u00e1c d\u1eef li\u1ec7u t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed \u1ea9n \u0111\u1ec1u kh\u00e1ch quan, \u0111\u00e1ng tin c\u1eady v\u00e0 ph\u1ea3n \u00e1nh \u0111\u00fang m\u1ecdi th\u00f4ng tin li\u00ean quan \u0111\u1ebfn c\u01a1 s\u1edf ch\u0103m s\u00f3c y t\u1ebf t\u1eeb kh\u00f4ng gian, th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean, \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n

Nh\u1edd \u0111\u00f3, c\u00e1c c\u01a1 s\u1edf y t\u1ebf – ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe s\u1ebd gi\u00fap b\u1ec7nh nh\u00e2n c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac h\u01a1n t\u1eeb vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, khi c\u00f3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1ed1t, nh\u1eefng b\u1ec7nh nh\u00e2n n\u00e0y s\u1ebd gi\u1edbi thi\u1ec7u nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u1ebfn th\u0103m kh\u00e1m v\u00e0 mua s\u1ea3n ph\u1ea9m y t\u1ebf.<\/p>\n

Ai l\u00e0 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt cho ng\u00e0nh y t\u1ebf? V\u00e0 c\u1ea7n th\u1ef1c hi\u1ec7n nh\u1eefng g\u00ec?<\/b><\/h2>\n

\"Inside<\/p>\n

\u0110\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, n\u01a1i \u1edf c\u1ee7a c\u00e1c mystery shopper \u0111a d\u1ea1ng, c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp t\u1ed1t, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng linh ho\u1ea1t<\/em><\/p>\n

Nh\u1eefng ng\u01b0\u1eddi \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng b\u1ec7nh nh\u00e2n b\u00ed \u1ea9n kh\u00f4ng ph\u1ea3i l\u00e0 nh\u00e2n vi\u00ean c\u1ee7a t\u1ed1 ch\u1ee9c \u0111\u01b0\u1ee3c \u0111ang \u0111\u00e1nh gi\u00e1, ng\u01b0\u1eddi n\u00e0y s\u1ebd kh\u00f4ng c\u00f3 m\u1ed1i quan h\u1ec7 n\u00e0o li\u00ean quan \u0111\u1ebfn \u0111\u01a1n v\u1ecb \u0111\u00f3. H\u1ecd c\u00f3 th\u1ec3 s\u1ebd l\u00e0 b\u1ec7nh nh\u00e2n th\u1eadt ho\u1eb7c gi\u1ea3 v\u1edd l\u00e0 b\u1ec7nh nh\u00e2n.\u00a0<\/span><\/p>\n

C\u00e1c nhi\u1ec7m v\u1ee5 ng\u01b0\u1eddi mua s\u1eafm b\u00ed \u1ea9n c\u00f3 th\u1ec3 kh\u00e1 \u0111a d\u1ea1ng t\u00f9y thu\u1ed9c v\u00e0o t\u00ednh ch\u1ea5t v\u00e0 y\u00eau c\u1ea7u c\u1ee7a \u0111\u01a1n v\u1ecb. H\u1ecd c\u00f3 th\u1ec3 l\u00e0 ng\u01b0\u1eddi quan s\u00e1t c\u00e1ch m\u00e0 b\u1ec7nh nh\u00e2n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed, ho\u1eb7c th\u1eadm ch\u00ed \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u00f3ng gi\u1ea3 b\u1ec7nh nh\u00e2n trong ph\u00f2ng c\u1ea5p c\u1ee9u – m\u1ed9t \u0111i\u1ec1u m\u00e0 b\u1ea1n ch\u01b0a ch\u1eafc \u0111\u00e3 t\u01b0\u1edfng t\u01b0\u1ee3ng t\u1ea1i t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf.\u00a0<\/span><\/p>\n

Nh\u1eefng ng\u01b0\u1eddi l\u00e0 mystery shopper trong ng\u00e0nh Y t\u1ebf – s\u1ee9c kh\u1ecfe c\u1ea7n l\u00e0 nh\u1eefng ng\u01b0\u1eddi giao ti\u1ebfp t\u1ed1t, \u1ee9ng x\u1eed t\u00ecnh hu\u1ed1ng linh ho\u1ea1t, nhi\u1ec7t t\u00ecnh, t\u1ef1 tin. H\u1ecd ph\u1ea3i l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 s\u1ee9c ch\u1ecbu \u0111\u1ef1ng \u0111\u01b0\u1ee3c trong th\u1eddi gian d\u00e0i. L\u00fd do l\u00e0 ng\u00e0nh Y t\u1ebf – S\u1ee9c kh\u1ecfe kh\u00e1c xa v\u1edbi c\u00e1c ng\u00e0nh c\u00f2n l\u1ea1i, n\u01a1i m\u00e0 c\u00e1c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng h\u1ea7u h\u1ebft l\u00e0 t\u1ec7 ch\u1ee9 kh\u00f4ng d\u1ec5 ch\u1ecbu nh\u01b0 nh\u1eefng ng\u00e0nh kh\u00e1c.\u00a0<\/span><\/p>\n

Bellsystem24 Vi\u1ec7t Nam c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho \u0111\u01a1n v\u1ecb ng\u00e0nh Y t\u1ebf?<\/h2>\n

V\u1edbi kinh nghi\u1ec7m h\u01a1n m\u01b0\u1eddi n\u0103m l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt ng\u00e0nh y t\u1ebf, Bellsystem24 Vi\u1ec7t Nam s\u1edf h\u1eefu \u0111\u1ed9i ng\u0169, quy tr\u00ecnh c\u00f9ng trang thi\u1ebft b\u1ecb \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 t\u1ed1t nh\u1ea5t tr\u00ean th\u1ecb tr\u01b0\u1eddng hi\u1ec7n nay:<\/p>\n

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  • \u0110\u1ed9i ng\u0169 chuy\u00ean gia c\u00f3 tr\u1ea3i nghi\u1ec7m v\u00e0 ki\u1ebfn th\u1ee9c s\u00e2u s\u1eafc v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a ng\u00e0nh ngh\u1ec1<\/li>\n
  • C\u00e1c “Th\u00e1m t\u1eed” \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o chuy\u00ean nghi\u1ec7p<\/li>\n
  • G\u00f3c \u0111\u00e1nh gi\u00e1 \u0111a chi\u1ec1u nh\u1edd ti\u1ebfn h\u00e0nh tr\u00ean \u0111a k\u00eanh t\u01b0\u01a1ng t\u00e1c g\u1ed3m Online v\u00e0 Offline v\u1edbi c\u00e1c khung th\u1eddi gian \u0111a d\u1ea1ng, linh ho\u1ea1t<\/li>\n
  • Trang thi\u1ebft b\u1ecb hi\u1ec7n \u0111\u1ea1i<\/li>\n
  • B\u00e1o c\u00e1o chi ti\u1ebft v\u00e0 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t v\u00e0 gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi t\u1eebng \u0111\u01a1n v\u1ecb<\/li>\n<\/ul>\n

    N\u1ebfu \u0111\u01a1n v\u1ecb, t\u1ed5 ch\u1ee9c b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ed m\u1eadt h\u00e3y li\u00ean h\u1ec7 v\u1edbi Bellsystem24 Vi\u1ec7t Nam<\/strong><\/span><\/p>\n

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    • <\/i>Email: contact@bell24vietnam.vn<\/span><\/strong><\/span><\/li>\n
    • <\/i>Hotline: 1900 1739<\/span><\/strong><\/span><\/li>\n<\/ul>\n
      <\/div>","protected":false},"excerpt":{"rendered":"

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