{"id":8744,"date":"2023-03-14T10:10:42","date_gmt":"2023-03-14T03:10:42","guid":{"rendered":"https:\/\/bellbell24vietnam.vn\/?p=8744"},"modified":"2024-09-20T11:22:42","modified_gmt":"2024-09-20T04:22:42","slug":"8-cach-tang-cuong-hieu-suat-agent-trong-contact-center","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/knowledge\/8-cach-tang-cuong-hieu-suat-agent-trong-contact-center\/","title":{"rendered":"8 Ways to Boost Agent Performance in Contact Center"},"content":{"rendered":"<p>G\u1ed1c r\u1ec5 c\u1ee7a m\u1ed9t Contact Center \u201ckh\u1ecfe\u201d b\u1eaft ngu\u1ed3n t\u1eeb \u0111\u1ed9i ng\u0169 Agent \u201ckh\u1ecfe\u201d. Th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n, nhi\u1ec1u doanh nghi\u1ec7p ph\u1ee5 thu\u1ed9c qu\u00e1 nhi\u1ec1u v\u00e0o tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o m\u00e0 b\u1ecf qua bi\u1ebfn s\u1ed1 con ng\u01b0\u1eddi. M\u1ed9t Agent h\u1ea1nh ph\u00fac s\u1ebd mang v\u1ec1 nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac cho doanh nghi\u1ec7p. V\u1eady l\u00e0m sao \u0111\u1ec3 gi\u00fap Agent lu\u00f4n happy \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao nh\u1ea5t? \u0110\u1ecdc ngay t\u1ea1i \u0111\u00e2y nh\u00e9!<\/p>\n<h2><strong>1. <\/strong><strong>T\u1eadn d\u1ee5ng l\u1ee3i \u00edch t\u1eeb AI \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t Agent<\/strong><\/h2>\n<p>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o th\u1ef1c s\u1ef1 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c gi\u1ea3m thi\u1ec3u \u00e1p l\u1ef1c cho c\u00e1c Agent. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p qua Chatbot. Theo th\u1ed1ng k\u00ea c\u1ee7a Kindly, Chatbot gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a 90% ph\u1ea3n h\u1ed3i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, gi\u1ea3m 30% s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ebfn Contact Center. T\u1eeb \u0111\u00f3 gi\u00fap Agent t\u1eadp trung v\u00e0o x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1 quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. Thay v\u00ec nh\u1eefng cu\u1ed9c g\u1ecdi ki\u1ec3m tra h\u1ea1n s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, l\u00e0m sao \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng c\u00e1i m\u00e1y n\u00e0y&#8230;<\/p>\n<p>\u0110\u1ecdc th\u00eam v\u1ec1 v\u1ea5n \u0111\u1ec1 li\u1ec7u tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f3 th\u1ec3 thay th\u1ebf Agent trong Contact Center hay kh\u00f4ng? <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bell24vietnam.vn\/en\/technology\/can-artificial-intelligence-replace-agents-in-contact-centers\/\"><strong>HERE<\/strong><\/a><\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn-images.vtv.vn\/zoom\/640_400\/2023\/3\/4\/tritue040323-16779046353981498817804-crop-16779046427191085355102.jpeg\" alt=\"Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u2013 Ai s\u1ebd thay th\u1ebf ai? | VTV.VN\" width=\"772\" height=\"482\" \/><\/p>\n<p style=\"text-align: center;\"><strong><em>(M\u1ed9t s\u1ed1 l\u1ee3i \u00edch n\u1ed5i b\u1eadt c\u1ee7a ChatBot, \u0111\u1eb7c bi\u1ec7t nh\u1ea5t l\u00e0 kh\u1ea3 n\u0103ng ph\u00e0n h\u1ed3i nhanh 24\/7)<\/em><\/strong><\/p>\n<h2><strong>2. N\u1eafm r\u00f5 c\u00e1c ch\u1ec9 s\u1ed1 c\u1ea7n thi\u1ebft<\/strong><\/h2>\n<p>V\u1eadn h\u00e0nh m\u1ed9t Contact Center li\u00ean quan \u0111\u1ebfn r\u1ea5t nhi\u1ec1u ch\u1ec9 s\u1ed1, \u0111\u00f4i khi ch\u00ednh t\u1eeb nh\u1eefng con s\u1ed1 n\u00e0y l\u00e0m cho Agent c\u1ea3m th\u1ea5y ng\u1ed9p, kh\u00f4ng bi\u1ebft ph\u00e2n t\u00edch, x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o. Tuy nhi\u00ean m\u1ed9t Agent kh\u00f4ng c\u1ea7n ph\u1ea3i hi\u1ec3u h\u1ebft c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 x\u1eed l\u00fd n\u00f3. M\u00e0 ch\u1ec9 c\u1ea7n hi\u1ec3u r\u00f5 nh\u1eefng ch\u1ec9 s\u1ed1 li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/p>\n<ul>\n<li>S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 \u0111i<\/li>\n<li>T\u1ed5ng th\u1eddi gian d\u00e0nh cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 \u0111i<\/li>\n<li>Th\u1eddi gian ch\u1edd trung b\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>Th\u1eddi gian trung b\u00ecnh c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 \u0111i<\/li>\n<li>S\u1ed1 cu\u1ed9c g\u1ecdi trung b\u00ecnh cho m\u1ed7i ng\u01b0\u1eddi d\u00f9ng<\/li>\n<\/ul>\n<h2><strong>3. B\u1ecf qua nh\u1eefng cu\u1ed9c g\u1ecdi kh\u00f4ng c\u1ea7n thi\u1ebft <\/strong><\/h2>\n<p>Ch\u1eafc h\u1eb3n m\u1ed9t Agent c\u00f3 th\u1ec3 \u0111\u00e3 g\u1eb7p ph\u1ea3i m\u1ed9t trong s\u1ed1 nh\u1eefng cu\u1ed9c g\u1ecdi nh\u01b0: kh\u00e1ch h\u00e0ng c\u1ed1 t\u00ecnh g\u00e2y phi\u1ec1n ph\u1ee9c v\u00e0 kh\u00f4ng th\u1ecfa hi\u1ec7p; tr\u00eau gh\u1eb9o, l\u00e0m phi\u1ec1n m\u00e0 kh\u00f4ng ph\u1ea3i th\u1ef1c s\u1ef1 c\u1ea7n x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1; gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi \u1edf chatbot;&#8230;<\/p>\n<p>Bi\u1ec7n ph\u00e1p x\u1eed l\u00fd t\u00ecnh tr\u1ea1ng h\u1ea1n ch\u1ebf c\u00e1c cu\u1ed9c g\u1ecdi kh\u00f4ng c\u1ea7n thi\u1ebft cho Agent:<\/p>\n<ul>\n<li>Ch\u1eb7n c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng mong mu\u1ed1n<\/li>\n<li>S\u1eed d\u1ee5ng t\u00ednh n\u0103ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/li>\n<li>T\u1ea1o menu C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p to\u00e0n di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng<\/li>\n<li>H\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng \u0111\u1ebfn trang C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p tr\u00ean trang web c\u1ee7a b\u1ea1n<\/li>\n<li>Ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e2u tr\u1ea3 l\u1eddi<\/li>\n<\/ul>\n<h2><strong>4. Kh\u00f3a \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1<\/strong><\/h2>\n<p>L\u00e0m vi\u1ec7c trong Contact Center ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u1edbi v\u00f4 v\u00e0n nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1c nhau. \u0110\u1ec3 chu\u1ea9n b\u1ecb m\u1ed9t t\u00e2m l\u00fd v\u1eefng v\u00e0ng nh\u1ea5t cho c\u00e1c b\u1ea1n Agent, c\u00e1c doanh nghi\u1ec7p n\u00ean \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u00e0o t\u1ea1o n\u1ed9i b\u1ed9. B\u00ean c\u1ea1nh c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5, c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o v\u1ec1 l\u00e0m ch\u1ee7 c\u1ea3m x\u00fac, \u0111i\u1ec1u h\u01b0\u1edbng t\u01b0 duy t\u00edch c\u1ef1c s\u1ebd gi\u00fap nh\u00e2n vi\u00ean CSKH c\u00f3 trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 nh\u1ea5t \u0111\u1ed1i di\u1ec7n v\u1edbi c\u00f4ng vi\u1ec7c.<\/p>\n<p><em>\u00a0<\/em><em>\u201cT\u1ea1i Bellsystem24 Vi\u1ec7t Nam b\u1ea1n lu\u00f4n \u0111\u01b0\u1ee3c l\u1eafng nghe. T\u1ea5t c\u1ea3 nh\u00e2n s\u1ef1 d\u00f9 \u1edf c\u1ea5p b\u1eadc n\u00e0o \u0111\u1ec1u \u0111\u01b0\u1ee3c c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n b\u1eb1ng c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o n\u1ed9i b\u1ed9. B\u00ean c\u1ea1nh s\u1ef1 ti\u1ebfn b\u1ed9 trong c\u00f4ng vi\u1ec7c, c\u00e1c kh\u00f3a h\u1ecdc c\u00f2n gi\u00fap m\u00ecnh c\u00e2n b\u1eb1ng c\u1ea3m x\u00fac trong cu\u1ed9c s\u1ed1ng. Bellsystem24 Vi\u1ec7t Nam th\u1ef1c s\u1ef1 l\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c gi\u00fap c\u00e1c b\u1ea1n tr\u1ebb nh\u01b0 m\u00ecnh ph\u00e1t tri\u1ec3n m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n\u201d-\u00a0 <\/em>B\u1ea1n Mai Thanh &#8211; Agent Bellsystem24 Vi\u1ec7t Nam chia s\u1ebb.<\/p>\n<p><span style=\"font-size: 1.7em; font-weight: bold;\">5. \u0110\u1ed9ng vi\u00ean kh\u00edch l\u1ec7 k\u1ecbp th\u1eddi<\/span><\/p>\n<p>B\u1ea5t k\u1ec3 ch\u1ee9c danh hay ng\u00e0nh ngh\u1ec1 n\u00e0o, ai c\u0169ng mu\u1ed1n c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c m\u1ecdi ng\u01b0\u1eddi nh\u00ecn nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao, Agent c\u0169ng v\u1eady. C\u00f3 \u0111\u1ebfn 69% nh\u00e2n vi\u00ean s\u1ebd l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 h\u01a1n n\u1ebfu h\u1ecd \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn n\u0103ng l\u1ef1c t\u1eeb c\u1ea5p tr\u00ean v\u00e0 \u0111\u1ed3ng nghi\u1ec7p. M\u1ed9t ph\u1ea7n th\u01b0\u1edfng, m\u1ed9t l\u1eddi khen cho nh\u1eefng ti\u1ebfn b\u1ed9 c\u1ee7a Agent c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t \u0111\u1ed9ng l\u1ef1c l\u1edbn cho h\u1ecd t\u0103ng hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c v\u00e0 g\u1eafn b\u00f3 l\u00e2u d\u00e0i v\u1edbi c\u00f4ng ty.<\/p>\n<p>Vi\u1ec7c khen th\u01b0\u1edfng c\u0169ng l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng c\u00f3 t\u00ednh c\u1ea1nh tranh cho Agent. Khuy\u1ebfn kh\u00edch m\u1ed9t t\u1eadp th\u1ec3 c\u00f9ng c\u1ed1 g\u1eafng \u0111\u1ec3 c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea7n th\u01b0\u1edfng.<\/p>\n<p><em>\u201cTrong th\u1eddi gian 5 n\u0103m \u0111\u1ed3ng h\u00e0nh c\u00f9ng c\u00e1c b\u1ea1n Agent, b\u1ea3n th\u00e2n m\u00ecnh lu\u00f4n t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c b\u1ea1n tr\u00ean vai tr\u00f2 nh\u01b0 m\u1ed9t ng\u01b0\u1eddi ch\u1ecb c\u1ea3, m\u1ed9t ng\u01b0\u1eddi b\u1ea1n m\u00e0 kh\u00f4ng ph\u1ea3i m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd. K\u1ebft n\u1ed1i k\u1ecbp th\u1eddi, c\u00f3 s\u1ef1 kh\u00edch l\u1ec7 khi c\u00e1c b\u1ea1n l\u00e0m t\u1ed1t, \u0111\u1ed9ng vi\u00ean v\u00e0 chia s\u1ebb khi c\u00e1c b\u1ea1n g\u1eb7p kh\u00f3 kh\u0103n. N\u1ebfu nh\u01b0 b\u1ecf \u0111\u01b0\u1ee3c r\u00e0o c\u1ea3n v\u1ec1 c\u1ea5p b\u1eadc v\u00e0 k\u1ebft n\u1ed1i v\u1edbi c\u00e1c Agent m\u1ed9t c\u00e1ch g\u1ea7n g\u0169i nh\u1ea5t s\u1ebd t\u1ea1o cho c\u00e1c b\u1ea1n c\u1ea3m gi\u00e1c g\u1eafn b\u00f3 v\u1edbi team, gi\u1ea3m stress trong c\u00f4ng vi\u1ec7c\u201d &#8211; <\/em>Ms. Ng\u1ecdc Th\u1ea3o &#8211; Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n App \u0111\u1eb7t xe t\u1ea1i Bellsystem24 Vi\u1ec7t Nam chia s\u1ebb.<\/p>\n<h2>\u00a06. Linh ho\u1ea1t cung c\u1ea5p c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ea7n thi\u1ebft cho Agent<\/h2>\n<p>N\u1ebfu doanh nghi\u1ec7p ngh\u0129 Agent ch\u1ec9 l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean th\u00ec Contact Center c\u1ee7a b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd \u0111\u1ea1t \u0111\u01b0\u1ee3c con s\u1ed1 \u0111\u00e1ng ng\u01b0\u1ee1ng m\u1ed9. M\u00e0 h\u1ecd l\u00e0 nh\u1eefng c\u1ed9ng t\u00e1c \u0111em l\u1ea1i gi\u00e1 tr\u1ecb c\u00f3 th\u1ec3 \u0111ong \u0111\u1ebfm \u0111\u01b0\u1ee3c b\u1eb1ng doanh thu. M\u1ed9t Agent vui v\u1ebb s\u1ebd mang v\u1ec1 cho doanh nghi\u1ec7p nh\u1eefng kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng cao.<\/p>\n<p>H\u00e3y t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u0111\u00e1ng \u0111\u1ec3 l\u00e0m vi\u1ec7c cho c\u00e1c Agent d\u00e0nh t\u1ea5t c\u1ea3 n\u0103ng l\u01b0\u1ee3ng c\u1ee7a h\u1ecd cho c\u00f4ng vi\u1ec7c.<\/p>\n<ul>\n<li>Cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 trang thi\u1ebft b\u1ecb c\u1ea7n thi\u1ebft cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c<\/li>\n<li>Quan t\u00e2m \u0111\u1ebfn \u0111\u1eddi s\u1ed1ng nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng: t\u1ed5 ch\u1ee9c sinh nh\u1eadt, th\u0103m h\u1ecfi trong c\u00e1c d\u1ecbp quan tr\u1ecdng.<\/li>\n<li>T\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng g\u1eafn k\u1ebft t\u1eadp th\u1ec3, gi\u1ea3i t\u1ecfa c\u0103ng th\u1eb3ng<\/li>\n<li>Th\u01b0\u1eddng xuy\u00ean kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng\/kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a Agent \u0111\u1ec3 c\u00f3 ph\u01b0\u01a1ng \u00e1n \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p<\/li>\n<\/ul>\n<h2><strong>7. Th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 Agent <\/strong><\/h2>\n<p>Hi\u1ec7n nay r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd CRM \u0111\u1ec3 theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1 kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 hi\u1ec7u su\u1ea5t Agent. Th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt c\u00e1c ch\u1ec9 s\u1ed1 tr\u00ean ph\u1ea7n m\u1ec1m s\u1ebd gi\u00fap:<\/p>\n<ul>\n<li>N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Contact Center<\/li>\n<li>K\u1ecbp th\u1eddi ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 Agent \u0111ang g\u1eb7p ph\u1ea3i \u0111\u1ec3 nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft<\/li>\n<\/ul>\n<p>V\u00ed d\u1ee5 ph\u1ea7n m\u1ec1m <a href=\"https:\/\/teTelehub.vn\/\">Telehub<\/a> l\u00e0 m\u1ed9t trong nh\u1eefng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd Contact Center t\u00edch h\u1ee3p tr\u1ecdn b\u1ed9 t\u00ednh n\u0103ng, trong \u0111\u00f3 n\u1ed5i b\u1eadt v\u1edbi t\u00ednh n\u0103ng b\u00e1o c\u00e1o v\u00e0 c\u1eadp nh\u1eadt c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/teTelehub.vn\/wp-content\/uploads\/2021\/08\/bao-cao-chien-dich-1024x597.png\" alt=\"TeleHUB - Ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i Omnichannel t\u1eeb chuy\u00ean gia\" \/><\/p>\n<p style=\"text-align: center;\"><em>M\u1ed9t ph\u1ea7n b\u00e1o c\u00e1o m\u1eabu c\u1ee7a ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i Omnichannel Telehub<\/em><\/p>\n<h2><strong>8. \u0110\u1ea7u t\u01b0 v\u00e0o ph\u1ea7n m\u1ec1m Contact Center<\/strong><\/h2>\n<p>Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd Contact Center \u0111em l\u1ea1i r\u1ea5t nhi\u1ec1u l\u1ee3i \u00edch kh\u00f4ng ch\u1ec9 cho doanh nghi\u1ec7p m\u00e0 c\u00f2n cho ch\u00ednh nh\u1eefng Agent v\u1eadn h\u00e0nh.<\/p>\n<ul>\n<li>X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ph\u00e2n lu\u1ed3ng cu\u1ed9c g\u1ecdi th\u00f4ng minh<\/li>\n<li>Tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng theo c\u00e1c k\u1ecbch b\u1ea3n \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp s\u1eb5n<\/li>\n<li>T\u1ef1 \u0111\u1ed9ng l\u1ecdc, ch\u1eb7n c\u00e1c s\u1ed1 r\u00e1c, s\u1ed1 kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng<\/li>\n<li>Th\u1ed1ng k\u00ea b\u00e1o c\u00e1o chi ti\u1ebft, tr\u00edch xu\u1ea5t s\u1ed1 li\u1ec7u real time<\/li>\n<li>Track customer journeys across all media<\/li>\n<\/ul>\n<p>Refer and try the integrated multi-channel Contact Center management software at <a href=\"https:\/\/teTelehub.vn\/phan-mem-tong-dai-contact-center-telehub-advanced\/\">This<\/a>.<\/p>\n<p>In general, software is just a tool to help people work more effectively. The core foundation for building a strong Contact Center must still come from people. Bellsystem24 Vietnam is currently a unit providing complete solutions for people, technology, and processes for Contact Centers with the most flexible costs. Contact us for detailed advice!<\/p>","protected":false},"excerpt":{"rendered":"<p>G\u1ed1c r\u1ec5 c\u1ee7a m\u1ed9t Contact Center \u201ckh\u1ecfe\u201d b\u1eaft ngu\u1ed3n t\u1eeb \u0111\u1ed9i ng\u0169 Agent \u201ckh\u1ecfe\u201d. Th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":16496,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-8744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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