{"id":9528,"date":"2023-05-17T17:59:31","date_gmt":"2023-05-17T10:59:31","guid":{"rendered":"https:\/\/bell24vietnam.vn\/?p=9528"},"modified":"2024-09-25T10:41:37","modified_gmt":"2024-09-25T03:41:37","slug":"phat-trien-mang-luoi-dai-ly-cho-cong-ty-mnc-ve-lop-xe","status":"publish","type":"post","link":"https:\/\/bell24vietnam.vn\/en\/case-study\/phat-trien-mang-luoi-dai-ly-cho-cong-ty-mnc-ve-lop-xe\/","title":{"rendered":"Developing dealer network for MNC tire company"},"content":{"rendered":"<h2><strong>Proposed solution<\/strong><\/h2>\n<ul>\n<li>Build an Outbound call channel to reach agents nationwide.<\/li>\n<li>Recruiting experienced and specialized sales personnel. Receive initial training and must pass a test to qualify to participate in project operations.<\/li>\n<li><strong>Customer source:<\/strong> Customer data is divided into 2 sources: from the brand&#039;s marketing channels and from the sales&#039; proactive search channel.<\/li>\n<\/ul>\n<p>Building strict standards from the beginning helps the project always operate stably, controlling the rate of out-of-staff at the lowest level. Increasing the number of successful agents opened for the brand. <strong>The successful sale closing rate (open shop) reached 37%.<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-16060 aligncenter\" src=\"https:\/\/bell24vietnam.vn\/wp-content\/uploads\/2023\/05\/lop-xe-trong-tieng-anh.webp\" alt=\"\" width=\"1000\" height=\"668\" \/><\/p>\n<h2>Deployment<\/h2>\n<h3><span style=\"color: #000000\">Enhance Inbound Customer Experience<\/span><\/h3>\n<p>In addition to developing the Outbound channel for tire company B, Bellsystem24 Vietnam also signed an Inbound channel care contract to ensure a satisfactory customer experience with the following services:<\/p>\n<ul>\n<li>Complaint resolution<\/li>\n<li>Activate warranty<\/li>\n<li>Answer questions about products and policies<\/li>\n<\/ul>\n<h3>Build a stable switchboard system, reduce waiting time<\/h3>\n<p>Waiting time, agent connection signal and line speed greatly affect customer satisfaction. BSV&#039;s Telehub Switchboard System helps employees view all customer requests fully, accurately and quickly on a single interface.<\/p>\n<p>Bellsystem24 Vietnam always takes the principle of quality as pride to bring optimal solutions to customers. We are honored to be a partner accompanying businesses on the path of expanding scale and conquering the market.<\/p>\n<div id=\"eJOY__extension_root\" class=\"eJOY__extension_root_class\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Proposed solution: Establish an outbound call channel to reach agents nationwide. Recruit [...]<\/p>","protected":false},"author":1,"featured_media":16060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4,142],"tags":[157,156],"class_list":["post-9528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-san-xuat-phan-phoi","tag-customer-care","tag-telesales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ph\u00e1t tri\u1ec3n m\u1ea1ng l\u01b0\u1edbi \u0111\u1ea1i l\u00fd cho c\u00f4ng ty MNC v\u1ec1 l\u1ed1p xe - Bellsystem24 Vietnam<\/title>\n<meta name=\"description\" content=\"M\u1ee5c ti\u00eau: M\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi \u0111\u1ea1i l\u00fd, T\u0103ng tr\u01b0\u1edfng doanh thu, Quy chu\u1ea9n h\u00f3a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. 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