Optimal Operation & Growth Solutions for the Industry
Logistics

Partner

Some challenges that Logistics businesses are facing

The level of technology solution usage for Vietnamese logistics enterprises is still very low. Leading to limitations in increasing competitiveness for enterprises or cutting costs & prices.

Unable to exploit potential customer data, as well as unable to manage customer information synchronously, missing many customer responses

The quality of customer care service and answering questions related to orders is still limited and inconsistent.

It is easy to lose data when employees leave, wasting time on management tasks and manual reports or sharing communication between departments via separate excel files.

Solution from Bell24VN

Multi-channel call center operation for Logistics industry

Effective communication between customers

Use a common hotline number to call out and receive requests from customers. Unify communication channels between customers, suppliers and related departments.
Receive all calls, emails, Inapps from partners, customers and related departments. Make internal calls, call to shipping partners. Support to answer questions, complaints within the allowed scope, record and forward to related departments in cases beyond the authority to resolve.
Configure calls to go to the correct department and staff in charge.
Make automatic calls, mass calls to customers according to pre-made scenarios. Support the operating process to become more seamless and scientific, for example: automatic calls to confirm orders, update order information on the system, ...
Detailed reporting & statistics on customer engagement strategy and satisfaction

Telesales & Telemarketing

Make Telemarketing and Telesales calls to introduce services to potential customers/partners/service providers at a cost-effective and efficient rate.

Leading system quality & technology

IVR automatic response system, ACD automatic call distribution
Chatbot and voicebot software help to automatically look up orders and answer FAQs.
Real-time reporting & statistics, call recorder, …

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50% Switchboard performance increase

Integrated CRM switchboard for tailoring according to the process of Logistics enterprises

1. Integrated multi-channel customer engagement

Software helps interact with customers on multiple channels (Voice, email, web chat, social media, mobile app, OTT), manage customer information on computer or mobile
Unifying Omnichannel Customer Experience from Online to Offline
Support automatic customer interaction with call center software such as IVR, Auto call, Email & SMS automation
Easily monitor real-time calls and the performance of the entire switchboard through an in-depth reporting system.

2. Track your journey

Customer Journey: Track interactions across channels customers have gone through during the service usage process, the history will be displayed in detail and specifically on a screen. Helping businesses easily analyze customer insight.
Order journey: Track your order journey in real time.

3. Support effective management

Easily monitor employee calls in real time and get detailed reports on customers, sales, employee daily activities, etc.
View a summary report of the entire system's performance

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4. Design CRM to manage information in sync with your own business processes

Synchronize information from Customer Search – Approach – Offer – Negotiate – Close Contract
Sales support features – post-contract customer care – Revenue, expenditure, debt
Unified reporting of data from separate platforms (e.g. Call center, customer management software and mobile app, …)
Clear assignment and delegation of authority to departments and positions in the enterprise
Deep integration with existing enterprise software
The design adds modules to support sales/customer service/operations. For example: Quotation, price data, finding the best price...
Allows internet users to make free direct calls to businesses (via mobile app).

Triple S – Mystery Shopping Service for the Logistics Industry

This is a solution that helps businesses have an objective and accurate view of the quality of services, business processes, and quality of human resources that the business owns. Bell24 Vietnam does this by acting as a customer to experience and evaluate the business's contact points with customers from the perspective of a real customer. Mystery customer service can be deployed on multiple channels (Offline, Online, Call)

TRANSLATE with x English

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Survey service quality at all touch points between businesses and customers

Survey the quality of the process or quality from partners, suppliers, shipping units, etc.

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Training solutions for Logistics businesses

Advanced Skills Course

Provide in-depth, quality training sessions for Sales and Customer Service staff, helping them improve their communication skills, customer service mindset and problem-solving abilities, helping to resolve and appease customers up to 99.9%
Increase employee enthusiasm, love for their current job and trust in the business

Courses

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LMS Logistics System

Online learning and training system is easy, scientific, intuitive, students can study anytime, anywhere.
Digitizing corporate training programs
Help deploy synchronous training for agent systems, stores, and warehouses without spending a lot of resources and costs.
Fast application. Buy directly or rent the system and get free teaching content worth up to 36 million VND