- Support channel: Tel, Mail, In app
- Support services for drivers: Providing promotional information, how to register as a new partner, payment methods, information about the client, complaints, receiving complaints from customers, etc.
- Support services for customers: Information on promotions for customers and restaurants, how to register as a partner restaurant, payment methods, receiving complaints from customers, etc.
FMCG / F&B
- Respond to website, marketing programs, inquiries about online orders and customer complaints and feedback.
- Customer satisfaction survey by outbound call.
- Respond to inquiries about home electrical products and warranty policies
- Back office operations: Input customer information into the warranty management system. Transfer of information to various related departments. Coordinate repair and warranty locations. Sending confirmation emails and information to dealers and warranty offices
- Receive and process customer inquiries: Product information, complaints, test drive application information, etc.
- Customer support operations: Requesting dealers to follow up on customer who wish to purchase a car, reconfirming customer information requested by dealers, and various other supports.
ECOMMERCE / RETAIL
- Customer support operations : Product information, repairs, warranty, returns, exchanges, payment methods, shipping, installation, claims processing, etc.
- Channel: Tel, Chat, Mail
- Customer support operations: Flight schedule guidance, Flight ticket reservation, Receipt of optional services such as luggage, meals, etc.
- Receive and respond to complaints from customers.
- Notification of changes in flight schedules
- Appropriate response in the event of flight cancellations or delays