OMNI-CHANNEL CONTACT CENTER SOLUTION

  • Leading deeply positive experiences through advanced technology
  • Enhancing a deeply positive experience at all points of customer contact
  • Strengthening customer relationships
  • Adding value to your business

FEATURES

Customer journey management

Social media management

Ticket management

Realtime report

Customer information management

Auto Call

Smart IVR

API Intergration

OUTSTANDING SOLUTIONS

Telehub

  • A omnichannel contact center helps increase CX and improve business performance by interacting with customers in multiple channels and synchronizing all data at a single interface.

Cisco Video Call

  • A call center help interact with customers via 1 screen only, including inbound voice, outbound voice, outbound IVR, and digital channels, integrated Video Call feature.

BENEFIT

95%

CSAT increased

+150%

Sale and CS performance

+50%

Agent performance

100%

ROI

Our Key Differentiators

  • Bespoke solutions
  • Easy to use
  • Super flexible
  • Customizability
  • Easy integration
  • Process automation
  • One-stop partner

CASE STUDY

Client

Details

STARTUP

  • Support channel: Tel, Mail, In app
  • Support services for drivers:  Providing promotional information, how to register as a new partner, payment methods, information about the client, complaints, receiving complaints from customers, etc.
  • Support services for customers: Information on promotions for customers and restaurants, how to register as a partner restaurant, payment methods, receiving complaints from customers, etc.

FMCG / F&B

  • Respond to website, marketing programs, inquiries about online orders and customer complaints and feedback.
  • Customer satisfaction survey by outbound call.

MANUFACTURING

  • Respond to inquiries about home electrical products and warranty policies
  • Back office operations: Input customer information into the warranty management system. Transfer of information to various related departments. Coordinate repair and warranty locations. Sending confirmation emails and information to dealers and warranty offices

AUTOMOBILE

  • Receive and process customer inquiries: Product information, complaints, test drive application information, etc.
  • Customer support operations: Requesting dealers to follow up on customer who wish to purchase a car, reconfirming customer information requested by dealers, and various other supports.

ECOMMERCE / RETAIL

  • Customer support operations : Product information, repairs, warranty, returns, exchanges, payment methods, shipping, installation, claims processing, etc.
  • Channel: Tel, Chat, Mail

AIRLINE

  • Customer support operations: Flight schedule guidance, Flight ticket reservation, Receipt of optional services such as luggage, meals, etc.
  • Receive and respond to complaints from customers.
  • Notification of changes in flight schedules
  • Appropriate response in the event of flight cancellations or delays
Contact us