Customer care is a vital factor for a business, whether it is in service, manufacturing or commerce. The customer care process not only takes place when the business is selling products but also after the sale, and some time later to reposition old customers.
Businesses need to create a "standard" in their customer care process through many methods such as constantly innovating training methods, researching competitors, collecting customer opinions to perfect business processes...
Understand the difficulties and problems of the business, BellSystem24-Vietnam We are proud to build and deliver training programs that are "tailor-made" for each business.
Courses taught by instructors at BellSystem24-Vietnam was born to help the company's team become more professional in customer service and more successful in sales. Proud to be the largest unit in Vietnam with 13 years of experience in the field. Contact Center, we have been successful in applying practice to training programs.
Before consulting on courses, we always survey the actual situation with the business, from which we research, design and compile, and continuously improve and upgrade to suit the changes and challenges of the current business environment.
Training program of BellSystem24-Vietnam help staff understand the professional customer care process, point out and limit common errors in this activity. After training, staff can confidently develop customers and create customers based on existing databases, building a classy and professional "sales and customer care culture" for the business.
With engaging training methods and a focus on practicing a variety of real-life situations in parallel with theories, students will gain a deep understanding and remember the issues for a long time. Especially after the course, the lecturers at BellSystem24-Vietnam still maintain monitoring and consulting support for businesses on all issues during the working process from 1 to 2 months. Ensure businesses follow the right method and achieve optimal efficiency in the process of "customer care".
BellSystem24-Vietnam training courses
1. Modern Customer Service Course
2. Management and operation of Customer Service Center
3. The art of making calls
4. Direct sales skills training
