Welcome to Bellsystem24 Vietnam
Discover our journey of growth, from our first steps to strong expansion
Bellsystem24 Vietnam
Inc
Bellsystem24 Vietnam (BSV) is one of the leading companies in Contact Center and BPO services. We have cultivated a team of highly experienced professionals, tirelessly striving to deliver value that exceeds our partners' expectations.
At BSV, innovation is at the core of everything we do. We constantly push boundaries to maximize customer satisfaction, delivering high-value services that blend the best of Japanese precision and Vietnamese ingenuity.
As a devoted messenger, BSV bridges the gap between partners and end-users, delivering every message with heart and sincerity. To make this possible, we attentively listen to every voice—be it from employees, partners, or end-users—ensuring that our work brings happiness to all.
Proudly pioneering and leading the way in optimizing processes, people, and technology in Vietnam, BSV is on an unwavering mission to achieve absolute customer satisfaction.
- Company Name:: BELLSYSTEM24 VIETNAM INC. (BSV)
- Representative: Hirano Takayuki
- Head office: Floor K, CT2 Building, Yen Hoa Parkview, 03 Vu Pham Ham, Cau Giay, Hanoi
- Number of offices: 12
- Number of employees: 3491
SHAREHOLDERS
Bellsystem24 Japan
A leading company in Japan with over 40 years of experience in BPO, providing cutting-edge technology solutions and comprehensive workforce solutions for global brands.
TOPPAN Holdings Inc
A leading provider of integrated and sustainable solutions across various industries, including printing, communications, security, packaging, decorative materials, electronics, and digital transformation.
18 YEARS OF INDUSTRY EXPERIENCE
2006
- Hoa Sao Company was founded
- 1 facility, 30 employees
2012
- Expanded to 6 facilities with 2,300 employees
- Reached 2300 employees
2016
- Launched Offshore Japanese business operations
2017
- Share transfer completed, company renamed to Bellsystem24-HoaSao
- Independently developed the Telehub Contact Center system
- 10 business locations, 3,000 employees
2022
- 12 business locations
- Accelerated Offshore Japanese business operations and global expansion
2023
- Acquired by Bellsystem24 Group and Toppan Holdings Inc., officially rebranded as Bellsystem24 Vietnam
UNIQUE VALUES
Bellsystem24 Group
With over 40 years of experience, Bellsystem24 Holdings is a leading provider of Contact Center and BPO services in Japan and across Asia. Leveraging advanced technology and a global network, Bellsystem24 Holdings empowers businesses to enhance customer management efficiency and optimize processes worldwide.
Extensive Expertise
With over four decades of collaboration with major enterprises, Bellsystem24 Holdings has accumulated deep industry knowledge and expertise in customer service.
Cutting-Edge Japanese Technology
As a pioneer in AI and automation, Bellsystem24 Holdings continuously enhances service quality, delivering world-class customer experiences.
Bellsystem24 Vietnam
As a member of Bellsystem24 Holdings, Bellsystem24 Vietnam integrates Japanese technology with deep local business insights, delivering optimal Contact Center and BPO solutions that drive customer satisfaction and sustainable growth.
Deep Understanding of Vietnamese Culture
With in-depth knowledge of local preferences and demands, Bellsystem24 Vietnam tailors solutions to suit the Vietnamese market and its customers.
Professional Workforce
Our well-trained, multilingual team is dedicated to delivering high-quality service experiences, enhancing customer satisfaction.
Growing Together with Businesses
Bellsystem24 Vietnam focuses on operational optimization and business efficiency, both domestically and internationally, contributing to long-term business success.
Mission
Building a prosperous society through innovation and connectivity.
Vision
To be the No.1 Contact Center & BPO service provider in Vietnam.
EXCEPTIONAL EFFICIENCY BROUGHT BY BELLSYSTEM24 VIETNAM
Scale & Speed
With rapid deployment capabilities and a diverse ecosystem, BSV has demonstrated its expertise through hundreds of successful projects
Cost-Effective Solutions
BSV offers flexible service packages tailored to each business’s needs and budget, avoiding rigid pricing models.
Commitment to Quality
With strict quality measurement standards, BSV continuously innovates to foster long-term partnerships and sustainable growth.
One-stop partner
BSV delivers a wide range of high-security services with detailed reporting, helping businesses enhance their professional image and credibility
EVERY VOICE MATTERS
Our Mission
Bellsystem24 Vietnam builds social prosperity through innovation and connection
5 CORE VALUES
The Power of Dialogue
Diversity
Uniqueness
For social prosperity
Committed to Success
Committed to Success
At BellSystem24 Vietnam, our journey is driven by creativity, dedication and passion to provide top-notch customer care solutions. Join us in conquering new heights and delivering superior value to our partners and customers.
PARTNER
