OBJECTIVE - ACCURATE - DETAILED
In-depth market research and survey services help businesses grasp the current situation, market trends, customer needs, and compare with competitors.
SOLUTION
We use a variety of research and survey methods depending on the project's objectives, to exploit and turn data into an important resource to help businesses grow rapidly.
- Customer experience and satisfaction surveys (CSAT, CES, NPS)
- Customer needs survey
- Post-Campaign Evaluation
- Market demand survey
- Survey on psychology and shopping behavior
- Research and evaluate competitors
- Survey and evaluation of human resources
- Check and evaluate compliance with procedures
- Distribution system evaluation
BSV's Deployment Capabilities
With 11 branches from North to South, and nearly 4,000 employees, BSV is capable of quickly deploying projects nationwide.
The team has a background in customer service, so the data mining and evaluation approach is customer experience-oriented.
Modern survey methods and equipment ensure authentic and intuitive results.
Multi-channel, multi-industry deployment, in-depth knowledge
Not only stopping at basic reports and assessments through indicators, BSV's Research & Survey solution also helps link quality management activities with other customer activities.
RESEARCH METHODS
Qualitative research
1-1 In-depth Interview
Direct, in-depth interviews with customers or target audiences to understand their experiences, feelings, opinions, etc. in the clearest and most detailed way possible.
Focus group interviews
Focus group research helps subjects openly discuss the targeted content, thereby finding surprising results about the psychology, behavior, and experience of the survey group.
Survey, field research
Experts will directly survey, research, and investigate at the location to be researched, to find the most accurate and objective results.
Quantitative research
Online Survey
Conduct surveys on the internet, helping to collect information on a large scale, fastest and most convenient
Telephone survey
Call the research subjects directly and collect questionnaire responses
Direct survey
Surveying at centralized locations ensures both data quality and optimal survey speed.
PARTNER
