Telesurvey service via professional Contact center
- Collect valuable data at optimal cost, superior efficiency
Telesurvey service via professional Contact center
- Collect valuable data at optimal cost, superior efficiency
Conduct quick survey campaigns
Market research and assessment
Research and evaluate competitors.
Create a foundation for research, development and product sales
Number 1 Telesurvey Quality in Vietnam
In-depth experience
Bell24 Vietnam has practical experience and deep understanding of consumer behavior and business processes of enterprises. Build and develop good customer survey systems.
Human Resources
No. 1 reputation in Vietnam for human resource quality. Recruitment, training, and operational quality management processes are carried out methodically and with high discipline.
Flexible
Ready to support adjustment and expansion according to business situation
SLA
Committed to ensuring the best SLA (Service Level Agreement) for customers. 24/7/365 support
Multilingual support
Support in 16+ languages: Vietnamese – English – French – Italian – German – Japanese – Chinese – Vietnamese ethnic minority languages…
High security
Apply ISO 272001 standard - committed to customer information security
Superior Telesurvey Technology
Omni-channel
RPA Applications
Realtime report
Customer Management
Automatic call out
Smart IVR
Auto Dialer
Omni-channel
Help businesses interact and survey target audiences across all brand touchpoints, including: Voice channels, Email, Livechat, Social networks, SMS, Mobile apps, etc.
RPA Applications
Apply RPA to automate repetitive processes. For example: Authenticate customers, update customer information in the system, create tickets when customers interact on channels, then the system will automatically classify and assign to specialized staff for processing.
Realtime report
A variety of customizable in-depth reports to manage the call center more effectively. Some typical reports include: Employee performance reports, overall performance, interaction journey reports, traffic density by time frame, etc.
Customer Management
Manage customers more scientifically, help classify customers according to criteria, manage personal information, purchase information, interaction history and ticket status by customer.
Automatic call out
The Auto Call feature allows hundreds of calls to be made with available content at the same time. Helps optimize outgoing call costs while still ensuring efficiency and great reach.
Smart IVR
Automatically interact with users using pre-programmed voice and guide them through the choices they need using commands on the phone keypad.
Auto Dialer
Auto-dial to call the next customer as soon as the conversation with the current customer ends.
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Save 30% of resources
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Save 90% cost
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Increase 40% efficiency and survey performance
Our partners
Bell24 Vietnam is proud to be a leader for 16+ years in building and deploying excellent Telesurvey services for hundreds of domestic and foreign businesses.
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