Industry solutions
Travel and tourism

Strengthening connections, Enriching customer experience with Tourism, Travel, Accommodation Services businesses

Problems that the Tourism and Travel industry is facing

Lack of multi-channel support: Customers need support from businesses across mobile, social media, chat, messaging, forums. Agents will repeatedly ask the same question or not know the context of the call
Low agent productivity: Due to long calls, it is easy to get tired. Therefore, agents cannot focus more on After Call Work (ACW) or other tasks during their scheduled working hours.
High average call handling time
The need for faster and more flexible response and information processing speeds, to better cope with circumstances similar to social distancing

Easily interact with customers via multiple channels such as SMS, social media, email, OTT, Messenger, etc. promptly and quickly through a single screen.
Synchronize all data scientifically, creating a seamless, consistent experience for customers.
Automatically route calls to the appropriate agent

There is clear decentralization for many departments in the enterprise. Allows decentralization & personnel management according to specific & individual needs.
Customize the functions and operations of the reporting system, ensuring close supervision in terms of management and work implementation.
Design a unique process flow that best suits and optimizes the business flow and needs of the business.

Quickly receive and advise on information related to tourist/accommodation locations requested by customers.
Automatically send information to customers via chatbot, SMS, Email, IVR calls, Voice Line, Social media

Specially designed report templates support effective monitoring and analysis of each channel and each agent. Thereby increasing conversion rates and improving sales and agent performance.

Some solutions that Bell24VN has successfully implemented for partners in the Travel and Tourism industry

The problem is

The switchboard receives calls related to tourist attractions nationwide such as locations, food and drink, etc.
Connecting tourists and local tourism departments

Results after use

Ready to receive hundreds of daily consultation calls related to tourist attractions, dining and complaints
Direct visitors to the tourism department app, where they can meet directly with local tourism department leaders. Complaint handling modules help increase visitor satisfaction.