In everyday life in general and in the customer service environment in particular, the language you use has a huge impact on the person you are talking to. It even determines the effectiveness and outcome of the conversation.
In this article, Bellsystem24-Vietnam will gather positive words to create empathy and improve the quality of interactions in your customer service.
Top 25 positive words.
These little words are the building blocks for longer messages. You can also use them as a way to acknowledge the person you're talking to.
25 communication words for customer service.
| 1. Sure | 2. Completely | 3. Guarantee | 4. Accurate | 5. Admiration |
| 6. Fast | 7. Awesome | 8. Great! | 9. Magic | 10. Excellent |
| 11. Enjoy | 12. Absolutely beautiful | 13. Essential | 14. Generous | 15. Suggestions |
| 16. Friendly | 17. Impressive | 18. Interesting | 19. Elite | 20. Interest |
| 21.That's great | 22. Attractive | 23. proficient | 24. Favorite | 25. Ideal |
Example application in customer service.
- I'm sure this will get resolved.
- I totally agree with you.
- To ensure your rights.
- This is the exact answer to what you need.
- Your actions are admirable.
- I will help you get through this quickly.
- That's a great reason.
- The information you provide is really good.
- This is amazing.
- The way you do it is excellent.
- I hope you enjoy the service package to the fullest.
- Absolutely beautiful! is all I can say.
- It is an essential product you must have.
- A generous decision from you.
- I appreciate your suggestion, thanks for …
- Thank you, we always strive to provide a friendly service.
- It was definitely an impressive experience.
- Hope you will have an enjoyable experience.
- Your thinking is brilliant.
- Are you interested in our services?
- Getting quality feedback from you is great.
- Your offer is attractive.
- You are probably very good at this.
- You must be loved by many people.
- Your contribution is ideal for our development.
Using positive words appropriately will help you transmit energy to your listeners, making them feel more interested and open. You will also significantly increase your work efficiency.
ll Operator: Could you please read me your ID number?
Client: My ID number is…..
Operator: Great, thank you. Your inquiry will be…..
Use empathetic words.
To create empathy as quickly as possible, you can use the word FEEL.
For example: Thank you, I understand the FEELING you are going through right now, many of our customers before coming to this place also FEEL like you. But don't worry, here we will give you a great experience that you can FEEL right now!
The word FEEL is very effective in helping you find positive phrases.
Top 25 Phrases to Use in Customer Service.
There are many phrases you can use effectively in customer service. Here, Bellsystem24-Vietnam will provide positive phrases suitable for each specific stage of the call. (Please change the pronouns to suit your business service culture)
When greeting customers.
- Welcome to [Company Name] customer service. My name is [Your Name]. How may I help you?
- Good [Morning/Afternoon], You are connecting with [Company Name]. My name is [Your Name]. How may I help you today?
When more information is needed.
- It would be great if you could provide more information, and we can assist you as quickly as possible.
- Can you give me some more details about this? Thanks!
When reassuring customers.
- Thank you, it's great that you brought this to our attention. Your issue will be dealt with promptly.
- You are absolutely correct.
- Sure, Your problem will be solved within seconds.
When instructing.
- All you need now is….
- Although it is a bit complicated, you can follow these steps.
- Results are returned as soon as you receive the information…
When dealing with difficult customers.
We have a separate article for this issue, you can refer to it here: How to deal with difficult customers.
When the call ends.
- Thank you very much for contacting our company, if you have any information that needs to be answered, do not hesitate to call back for support!
- Your information has been confirmed, please enjoy our services. Have fun!
