Virtual switchboard service – Cloud Call Center provided by Bellsystem24-Vietnam helps you connect with your customers in the most effective and optimal way. The features equipped in Cloud Call Center software help you easily carry out campaigns.
“A software that offers great security, scalability, and quick functionality customization.”
Why choose us?
- Flexible pricing: Reasonable cost with many diverse support packages by month/quarter/year or by campaign.
- Reliability: Powerful Cloud solution, easy to scale.
- CRM Integration: Integrated CRM storage and ability to sync with other software.
- Simple: All you need is a computer, a headset, and an Internet connection.
- Support: Full support throughout the setup process, during and after using the service.
- Industry Leadership: Industry leader Contact Center Vietnam, recognized as a strong national brand.
Cloud Call Center is incredibly simple and efficient.
Nowadays, most customers use and interact with businesses more on the Internet environment, they move/purchase from one channel to another quickly. Bellsystem24-Vietnam's solution with The Power of Omni-Channel helps you capture customer interactions across all contact channels, thereby helping Agents simplify work processes.
Basic features.
- Call recording: Record calls for playback and quality assessment, or managers can listen to calls live.
- Create queue: Create queues in order or priority mode.
- Click-to-call: Make calls directly from your CRM data, website or e-commerce platform.
- International calls: Call domestic and international.
- Note: Add necessary notes and mark the call code to store the information in CRM.
- SMS: send message
- Personal greeting: Create personalized greetings to make a more impressive and professional impression.
- Create business hours: Calls are received during business hours.
- Contact Card: Easily create, organize and search by user tags quickly and accurately.
- Custom fields: Track customer data with custom fields in profiles.
- Call history: Store and display a history of previous customer interactions.
- Call blocking: Block nuisance calls, create user Blacklist.
Advanced routing features.
Route the right customers to the right Agent, or group/department according to the right criteria and business function.
- IVR: Automatic voice interaction software when there is an incoming call (Hello, request to enter command,...)
- ACD: Automatically distribute calls to the appropriate Agent according to the commands taken from the IVR.
- Call forwarding: Forward calls to other departments.
- Call back: Store failed client connections and perform callbacks.
Multi-tool integration.
Create seamless customer experiences, better manipulate and process data.
- Seamless integration: Connect business platforms with Omni-Channel (Website, e-commerce platform, social media,...)
- CTI: Integrate phone system with computer.
- Import and synchronize data: Built-in CRM or connect to other information storage systems for easy information storage and synchronization.
Monitoring and reporting.
Easily monitor and evaluate performance to optimize KPIs and improve quality.
- Call monitoring: Listen to calls in parallel while the operator is answering.
- Join the call: Join the call directly to talk to agents and customers.
- Call storage: Record calls for playback and review.
- Custom reports: Create custom reports based on criteria you can analyze. Apply existing filters or create new ones.
- Agent Activity Monitoring: Evaluate Agent performance or group performance. Information such as: Personal data, activity status, interaction history, talk time, problem handling speed, etc.
- SMS CSAT: Collect customer feedback on experience quality as a basis for service quality development.
Experience intelligent and customized Cloud Call Center services for your business.
Request a Demo or Get a Free Consultation.
