KYC (know your customer) solution via Contact Center is a combination of the best points between the two forms. eKYC and Traditional KYC, helping to bring efficiency to the customer information authentication process and minimize risks. Thanks to the combination of human advantages, Contact Center system and artificial intelligence.
Field of response.
Remove risks in the KYC process.
With Contact Center, businesses can verify customer information quickly and accurately without spending too many resources. We launched this solution to overcome the limitations of the two current KYC forms.
- Traditional KYC (KYC Field): All KYC staff working directly with customers will be replaced by call center agents. Call center agents will verify customer information through the form Live video call, instead of having to go there to collect and verify information.
- E-KYC: The personal information and biometric characteristics (Face, voice) provided by the customer will be aggregated and updated on the Contact Center system to classify and determine suitability. Then use automatic call out software to verify customer information one last time with the assistance of Voice Biometrics (voice biometrics) and identify customer faces through video calls.
Information collection and verification process.
Video call to collect and verify customer information
e-KYC Integration
Benefits of the solution.
- The customer information verification process is faster.
- Improve the quality of customer experience journey.
- Increase the likelihood of customers using your product/service.
- Secure information security.
- Reduce KYC implementation costs, minimize human resources.
Outstanding features.
- Video call: Video call with customers.
- CRM: Store customer information scientifically and securely.
- Email, SMS: Diverse customer interactions, information authentication in many forms.
- Monitoring & Reporting: Update customer information, real-time monitoring, diverse reports.
- Cross-platform: Cloud / On Premises.
- Compatibility: Integrate and compatible with existing business systems.
- Omni-Channel: Integrate and unify customer information from all business channels in the same system.
Deployment process.
- Contact us
- Tell your story
- Overestimating the technical process
- Propose optimal solution
- Agree & Quote
- Demo Design
- Deployment
- Monitor, report, evaluate, optimize.
Connect with us to deploy smart KYC solution.
