COMPREHENSIVE TECHNICAL SUPPORT
BSV Helpdesk staff are recruited and trained thoroughly to ensure understanding and having enough skills and knowledge to fully handle technical requests from users.
SOLUTION
Receive and handle technical problems
The switchboard receives, processes, and quickly guides basic technical issues from users.
Answering questions
Provide information and instructions for using equipment and software
Remote Support
Resolve technical issues via phone, email, chat, remote desktop control.
In-depth support
Build a team of technicians to provide on-site support for complex issues
Why choose helpdesk service at BSV?
Save resources and costs
No cost to set up a call center. Own a team of highly specialized helpdesks. Save resources on recruitment, training, and management to focus on core activities.
Reduce service downtime
BSV helpdesk staff are recruited and trained specifically for the product to ensure they have the capacity to fully handle technical issues within the allowed time. Helping businesses minimize technical problems, complaints, and maintain a professional image.
Flexible
Increase or decrease the number of technicians from time to time
Comprehensive support
There are multiple layers of customer support at different levels. From online support, to live support. From simple to complex requests, ensuring requests are handled thoroughly.
Integration with other enterprise systems
Build Helpdesk software that integrates with other business systems to synchronize data, helping to unify information with many other departments.
The difference
- # Cost Optimization
- # SLAs Commitment
- # Tailored
- # Automation
- # Fast Adaptation
- # 24/7
- # Multilingual
HELPDESK SOLUTIONS FOR FIELDS
- Technology
- Bank
- Finance
- Technology equipment
- Medical
- Television, telecommunications
- Education
- Insurance
- Retail
- Public project
