DIFFERENT VALUE
serving customers of more than
200 partners domestic and international every day
Quality service
- The recruitment, training and quality management processes are carried out systematically and with high discipline. Capable of recruiting 200-300 employees/month, and training more than 1000 employees per year.
- Set KPI criteria, SLAs (Services level agreement) SOP (Standard Operating Procedure) for each project. SLA rate - service level agreement reaches 95%.
- Continuously upgrade the system and improve technical infrastructure to ensure continuity in operation.
Multi-disciplinary, professional
- Multi-industry implementation capacity with 17 years of experience, operating more than 200 projects.
- A team of experts with knowledge in many industries (Banking, Telecommunications, Logistics, F&B, ...), well trained.
- Deep experience in developing customer management systems for many large brands, tailor-made to demand.
Optimal technology
- Leading the way in Omni-channel solutions to increase customer care and sales efficiency. Manage customer information consistently across all platforms.
- Tailor-made software to fit business processes. Helps optimize and streamline the operations of Sales, Marketing, Operations and related departments. Job retention rate reaches ~90%.
- Rapid integration deployment with CRM, ERP, HRM, sales software, and other software.
Security safe
- Security infrastructure according to ISO/IEC 27001 standard, meeting international standards on information security.
- Control check-in, check-out with modern magnetic cards.
- Set up security according to each project's requirements.
- Continuously monitor and improve security measures to address new challenges.
Resonance of Japanese cultural values
- 80% shares from Bellsystem24 group (Japan's leading service provider) and 20% shares from Toppan Holding INC (Global leading and diversified provider).
- Multi-industry operating experience and strict requirements of standard management systems from Japan.
- Possessing the resonance of Japanese culture in the business field. Respectful and serious about projects, professional in communication and behavior with customers.
OUTSTANDING EFFICIENCY BELLSYSTEM24 VIETNAM BRINGS
Scale and speed
With a large scale and the ability to deploy projects quickly. We own a diverse ecosystem, Agents are capable of performing many different tasks. This has been proven through hundreds of successful projects.
Cost effective
At BSV, we understand the business needs and investment capabilities of each enterprise. Instead of applying a fixed price or a single pricing model, we flexibly and diversify service packages to suit the specific structure and requirements of each customer.
Quality commitment
At BSV, management, thinking by metrics, commitment to efficiency and quality are the foundation for our companionship and development with customers recognized in Japan. We are constantly improving and innovating, not only in our field but also in strengthening our commitment to customers.
One-stop partner
BSV not only provides core services but also meets other related services as required by partners. Ensuring the operation process with absolute security. Detailed reports and assessments are extracted promptly, allowing businesses to easily monitor and evaluate service effectiveness: helping businesses build a professional and humane image in the minds of customers.
Professional, multi-disciplinary
Multi-industry implementation capacity with 17 years of experience, operating more than 200 projects.
A team of experts with knowledge in many professions and well trained.
Deep experience in developing customer management systems for many large brands, tailor-made to demand.
Optimal technology
Leading the way in Omni-channel solutions to increase customer care and sales efficiency. Manage customer information consistently across all platforms.
Tailor-made software to fit business processes. Helps optimize and streamline the operations of Sales, Marketing, Operations and related departments.
Rapid integration deployment with CRM, ERP, HRM, sales software, and other software.
Japanese standard management system
Multi-industry operating experience and strict requirements of standard management systems from Japan.
Set up KPI criteria, SLAs (Services level agreement) SOP (Standard Operating Procedure) for each project.
Quality service
Possess a system of operating criteria suitable for many projects, ensuring the highest level of quality.
Recruitment, training and quality management processes are carried out systematically and with high discipline. 100% employees complete a rigorous training program.
Continuously upgrade and improve technical infrastructure to ensure continuity in operations.
Security safe
Security infrastructure according to ISO/IEC 27001 standard, meeting international standards on information security.
Control check-in, check-out with modern magnetic cards.
Set up security according to each project's requirements.
Continuously monitor and improve security measures to address new challenges.
Ecosystem
service, product
high quality
Comprehensive Contact Center solution from consulting, planning, operating, and developing related IT systems.
Using a variety of research and survey methods depending on the project's objectives, to exploit and turn data into an important resource to help businesses develop rapidly.
Building and customizing Contact center systems, CRM and ERP software. AI integration and application solutions
Professional BPO solution based on customer service platform, applying modern technology.
Include: Content Moderation, Data Entry, Field Force, Helpdesk, AI Training, Office Operations.
Bellsystem24 Vietnam - We always listen and dialogue
to understand and act towards success.
