Advanced Coaching Skills Training Course for Managers
- Number 1 quality training program in the market
- Outstanding performance, practical 100%
- Team development, strong business
Solve the problems thoroughly
Employees are passive in their work, do not understand their duties and responsibilities
Poor team performance
Team spirit is exhausted and disengaged.
Don't know how to lead and coordinate staff
Don't know how to organize work and delegate tasks
Not knowing how to connect, work with and motivate employees
Coaching skills (or Employee training and mentoring skills) are essential and mandatory skills for any manager. Let BELLSYSTEM24 VIETNAM help you develop your Coaching skills, improve the quality of your team and the scale of your entire company. The course is designed and closely follows the needs of each business, based on COPC's long-standing experience in operating Contact Centers and reputation for service standards in sales.
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Training form
Ensure 90% personnel remember for a long time and immediately apply practical knowledge Increase 30% personnel training effectiveness
In-house training, Public training
4 live training sessions
21 practice modules after training
Training content
1. Coaching role
2. Effective coaching model
3. Additional skills in Coaching
4. Practice and test
1. Coaching role
- Coaching role
2. Effective coaching model
- Effective coaching model
3. Additional skills in Coaching
- Complementary Skills in Coaching
4. Practice and test
- Practice and test
Training implementation process
Training instructor
Dedicated, professional, reputable, responsible, rich in professional experience
Ms. Nguyen Thi Thu Giang
Deputy General Manager
10 years of experience in researching and teaching customer service for many major partners such as: VietinBank, CitiBank, BIDV, VPBank, Gmobile, HTVC, VTC Care, ...
Mr. Bui Tien Dung
Training Director
8 years of experience teaching soft skills in Customer Service, Sales for MSB, Agribank, Viettel, Vinfast, EMS, Nhattin Logistics, ...
Ms. Cao Nguyet Hang
Master, Deputy of Drama Group 2, Youth Theater
20 years of experience in voice acting and knowledge of voice issues. In-depth training courses for Vietnam Airlines, Casper, …
WHY CHOOSE BELLSYSTEM24 VIETNAM
Bellsystem24 Vietnam is the only training unit that focuses on solving the existing "pain" of human development, improving the capacity of key personnel of enterprises through many forms of in-depth and exclusive surveys - training - assessments.
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Flexible "tailoring"
Flexible in time and location. In particular, training content is designed and built according to the specific characteristics, needs and training scale of the enterprise.
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Professional process
A systematic training process is designed specifically for each business from the survey stage, training program design, training implementation to the post-training stage.
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Comprehensive, optimized roadmap
A closed Pre-In-Post Training program, providing sufficient knowledge, skills, pre-course assessment and training, follow-up coaching after training.
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Training methods
Focus on practicality, real-life combat, practice, student-centered
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Active Companionship
Bellsystem24 Vietnam is committed to accompanying businesses to apply the knowledge learned into practice.
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Our partners
B24VN has trained our staff for many years. After the training courses, our staff have made significant progress in their Customer Service & Sales skills, professional telephone communication skills with even difficult customers, keeping our customer satisfaction level at a high level.
Ms. Hang Phan
Television Service Management
With the characteristics of having many dealer stores and many employees scattered in many different provinces, we used to have difficulty in providing standardized and synchronous training for business employees. The B24VN LMS system has helped us relieve a lot of pressure in training personnel, thanks to the simultaneous application of both the training system and training courses on customer service skills.
Ms. Minh Hanh
Manufacturing enterprise
“B24VN’s teaching staff are very enthusiastic, have a lot of practical experience and teaching methods. Our staff are very excited to practice situational exercises and build communication standards. This helps employees gain a lot of useful knowledge in their work.”
Mr. Pham Huu Lan
Bank V
