Advanced Problem Solving and Decision Making Skills Course
- Number 1 quality training program in the market
- Superior work efficiency, application
- Optimize operations, drive revenue growth
Solve the problems thoroughly
Not daring to face difficult problems
Not knowing the cause and how to solve it even when the problem has already occurred
Always in a passive position when dealing with every issue
Making emotional, risky decisions
Lacking a firm stance, becoming dependent in difficult situations
Uncertain about the decisions made
Problem-solving and decision-making skills may seem easy, but they are not "a piece of cake" for everyone, especially managers who are directly responsible for the outcomes of their decisions. A wrong decision can have a serious impact on the entire team. Let BELLSYSTEM24 VIETNAM help you understand the root causes of problems and make the right decisions! The course is designed to meet the specific needs of each business, based on years of experience in operating contact centers and COPC's reputation for service standards in sales.
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Training form
Ensure 90% personnel remember for a long time and immediately apply practical knowledge Increase 30% personnel training effectiveness
In-house training, Public training
4 live training sessions
21 practice modules after training
Training content
1. The nature of the problem
2. Effective problem-solving techniques
3. Problem-solving model
4. Practice
1. The nature of the problem
- The nature of the problem
2. Effective problem-solving techniques
- Effective problem-solving techniques
3. Problem-solving model
- Problem-solving model
4. Practice
- Practice
Training implementation process
Training instructor
Dedicated, professional, reputable, responsible, rich in professional experience
Ms. Nguyen Thi Thu Giang
Deputy General Manager
10 years of experience in researching and teaching customer service for many major partners such as: VietinBank, CitiBank, BIDV, VPBank, Gmobile, HTVC, VTC Care, ...
Mr. Bui Tien Dung
Training Director
8 years of experience teaching soft skills in Customer Service, Sales for MSB, Agribank, Viettel, Vinfast, EMS, Nhattin Logistics, ...
Ms. Cao Nguyet Hang
Master, Deputy of Drama Group 2, Youth Theater
20 years of experience in voice acting and knowledge of voice issues. In-depth training courses for Vietnam Airlines, Casper, …
WHY CHOOSE BELLSYSTEM24 VIETNAM
Bellsystem24 Vietnam is the only training unit that focuses on solving the existing "pain" of human development, improving the capacity of key personnel of enterprises through many forms of in-depth and exclusive surveys - training - assessments.
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Flexible "tailoring"
Flexible in time and location. In particular, training content is designed and built according to the specific characteristics, needs and training scale of the enterprise.
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Professional process
A systematic training process is designed specifically for each business from the survey stage, training program design, training implementation to the post-training stage.
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Comprehensive, optimized roadmap
A closed Pre-In-Post Training program, providing sufficient knowledge, skills, pre-course assessment and training, follow-up coaching after training.
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Training methods
Focus on practicality, real-life combat, practice, student-centered
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Active Companionship
Bellsystem24 Vietnam is committed to accompanying businesses to apply the knowledge learned into practice.
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Our partners
B24VN has trained our staff for many years. After the training courses, our staff have made significant progress in their Customer Service & Sales skills, professional telephone communication skills with even difficult customers, keeping our customer satisfaction level at a high level.
Ms. Hang Phan
Television Service Management
With the characteristics of having many dealer stores and many employees scattered in many different provinces, we used to have difficulty in providing standardized and synchronous training for business employees. The B24VN LMS system has helped us relieve a lot of pressure in training personnel, thanks to the simultaneous application of both the training system and training courses on customer service skills.
Ms. Minh Hanh
Manufacturing enterprise
“B24VN’s teaching staff are very enthusiastic, have a lot of practical experience and teaching methods. Our staff are very excited to practice situational exercises and build communication standards. This helps employees gain a lot of useful knowledge in their work.”
Mr. Pham Huu Lan
Bank V
